Gun shop owner here - POF has proven themselves to be the least responsive, least customer centric firearms manufacturer I've ever worked with. Sold a customer a POF Rogue and he wanted to customize it. We removed the handguard for some upgrades and found this unfired, unused gun with a scarred up aluminum barrel nut which was OBVIOUSLY incorrectly clocked (assembled) at the factory.
At first POF ignored all my instructions and replaced the handguard, about 2 weeks after receiving it. They called and asked me to pay an invoice(?). I reviewed the instructions I sent in and then their response was "oh...let us go back and look at the manufacturing pictures, we will be able to prove if this left like this". They were insinuating I sabotogued the unfired gun prior to selling it to the customer.
So, 3 more weeks went by. Now they've had this upper for 45 days to "look at it". I called Juan back and asked what was going on? He told me the "owner is still making a decision" and he would get back to me in a few more days. Well, the next phone call made it clear they were accusing me of sabotoguing the gun and ruining it. OK I said - SEND IT BACK if you're not standing behind your products.
I am sitting here another 10 days later with no gun, customer is livid, and I will never touch a POF item again. What a sham, disappointing "American" company. I deal with Sig weekly and they've never treated me like this. Nor Springfield, nor Glock...the list goes on. Gun companies MUST stand behind their product, it is life or death and mistakes cost lives. POF doesn't care about its end users - a quick google will tell you that the original POF owner/engineer passed away and some charlatans appear to have taken over and ruined a great company and great products. The good news is there are POF guns getting clearanced on Gunbroker for half price since the market is figuring it out. read more