Thank you SO much, I hope you read these messages about your employees. I just moved into River Park, my delivery was stressful and I was in tears, your driver Joe handled it, he was calm and understanding. If you know the River Park area you know the drop off is stressful for all involved. Then...my POD would not open...more crying..and well, Joe came right over and opened it right up like it was nothing! This experience was high stress for me. Thank you to Joe for treating me like a real person with a real problem!! read more

Paid over $5,000 for this pod to move my things across the country. Scheduled drop off window was from 1pm-4pm. Around 4:15pm, wondering where the pod is, we looked up our reservation to see that it was rescheduled to be dropped off between 2:45-5:45pm. I never got a phone call, email, no notification whatsoever. I called customer service and waited on hold for over 45 minutes to request they prorate today since we paid for a day that we won't be able to use the pod. I was told repeatedly that there's nothing they can do to help me because their times are subject to change. Unacceptable! I wasn't asking for much, I just don't want to pay for a service that I didnt receive. One day's worth of prorated refund is more than reasonable, especially when you're paying as much as we are. Seems customer service has fallen through the cracks with many of these big companies and I refuse to show them any sort of support. Don't waste your money on them! read more

I placed an order with PODS near the end of May. I very clearly told the person taking the order that I was moving from Fillmore in Ventura County to Ramona (92065) It was clear that while I was looking for a house to purchase in Ramona, that the pod would be stored in San Diego County. Now that I have purchased my house, and need the pod to be delivered, I have to wait 9 days before they can deliver it. The reason is that my pod was kept in Oxnard, Ventura County, instead of being stored in San Diego County, as had been arranged. I will never use this company again. My escrow closes on 9/2, two days before the pod can be delivered. There are many items that I will need right away, and will have to purchase duplicates, as my possessions are all in the stupid pod. read more

If I could give them a minus 10 I would! This business is the one in Las Vegas, NV, I was told that the largest size container was equal to a 10 X 15 storage unit, that was a LIE, it's about equal to a 12 X 7 so buyer beware.......after it arrived the movers said I needed the smaller size which was a 6 X 8 foot however (conveniently for them) they did not have the small one so I had to get the mid size which was ONLY 10 a month less then the "large" (LOL) container. Not only did they deliver the second container and place it in the wrong location (which I was very specific about) they NEVER moved it to where it was supposed to be but were quick to charge me a replacement fee for NOT showing up at all. THIS IS ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH WITH ZERO INTERGRITY AND THE FRANCHISE WAS NEVER HELD ACCOUNTABLE FOR THEIR MISTAKES BY THE ACTUAL COMPANY. They even forgot to pick up the second container and it wasn't until the neighbors complained did they even call me to find out if they should pick it up......unbelievable that they had the nerve to charge me a pick up fee when it was their mistake to begin with......BTW they will never put anything in writing so you even have proof of any conversations with them. DO NOT EVER USE THE PODS moving and storage in LAS VEGAS, NV. Worst group of people I've ever used and I've moved 8 times with other companies and this is the first time I've decided to let people know HOW TERRIBLE THEY ARE AND THE CUSTOMER SERVICE PEOPLE ARE COWARDS AND REFUSE TO CALL ME EVEN THOUGH THE HEADQUARTERS HAS REQUESTED THAT THEY CALL ME 3 TIMES NOW......I have more to add to this ongoing nightmare but choose to stop at this point. read more

Ordering and having my pod delivered was super easy and free of issues. Getting picked up has been an entirely different story. I scheduled to have it picked via their website for Monday. Monday evening came and my pod was never picked up. I spent 45 minutes on hold to speak to someone only to have them tell me I wasn't on the schedule even though the website clearly showed my pick up date for that day. They rescheduled it for Wednesday and told me to expect a phone call on Tuesday night after 5pm and an email giving me my delivery window. I called again on a Tuesday at 4pm and was assured I was on the pick up schedule for Wednesday and that I would receive a call. I never received a call. I called again on Wednesday morning and was assured again that my pod would be picked up that day. I asked for a delivery window and they were unable to reach the warehouse and said someone would call me back to give me my delivery window. I never received a call back. I called later that afternoon and was assured for the 3rd time my pod would be picked up that day. At 5:30pm my pod was still in my driveway so I called again and this time the woman told me that I wasn't on the schedule for that day. She had no explanation for why I wasn't on the schedule even though the website said I was. She also couldn't explain to me why the 3 people I spoke to before her all assured me I was on the schedule for that day. So again I was rescheduled for Saturday. I called back on Thursday to see if it could be delivered on a Friday. They claim to have spoken to the warehouse and confirmed they would pick it up on Friday now. However, I was supposed to have received a call, which I never did. Therefore, I am extremely doubtful anyone will show up to pick up my pod tomorrow. The horrible thing is I'm stuck. I have a massive 16' container filled to the brim sitting in my driveway and there is absolutely nothing I can do about it. Im terrifies of what it's going to be like to get my belongings back to me when I'm ready for them. Do yourself a favor and use a different company. Their logistics are horrible and not worth the headache. read more

Save yourself the headache. It started off great until the door of the POD wouldn't open because it rolls up in a big coil (very strange design) and they started overcharging and promising to credit back the overcharges which have not been cleared up yet. Customer service is not helpful and blame you for their company's own errors. The total charges were supposed to be about $920 for one pod and one month storage instead we were charged over $1486. Dishonest and shady. Customer service didn't want to help and they don't let you talk to a manager or supervisor. I usually don't write reviews and give companies plenty of time to make things right but I am very upset with PODS. During moving which is extremely stressful in itself, how would you like to have to analyze the 4+ charges on your credit card from PODS to realize you have been overcharged and then have to talk to 8+ people to get your money back? I am still waiting for a manager to contact me to resolve. I was lied to by someone in Customer Service that said her name was Isabel from Central America to find out her name was Rena later. Horrible customer service but worse billing and accounts receivable especially Leia (sp) rude after they overcharged me! Still waiting for them to make this right and I am convinced that this company not only frauded me, but is frauding many with their messing and incompetent billing and accounts receivable! read more

We had a great experience with PODS. They were flexible with allowing us to book one POD and have another ready if we couldn't fit our stuff in one. They were quick to schedule drop off and pick up. Everyone was courteous and professional. They gave us a good price and special discount for trying the service. It made our move much easier and less stressful. PODS is great and the staff in Ventura are exceptional. We would use them again without hesitation! read more

they pretty much lie about everything, do not have trusted drivers or sales representatives. driver broke things on my property when moving my pods and possibly the things in it. i'd schedule pick ups and no one showed up twice. i ordered multiple pods, 2 of them came damaged with the top basically ripped off. brocken brackets that are supposed to hold the plastic on top together..? what if it rains? the third pod i got was completely new and sealed as it should, (no brackets involved). i dont get how they still send out the older broken pods. totally a horrible experience. go with another company. read more

I don't even know where to start. I absolute hands down love this place. The whole team is AWESOME! They give amazing service and are extremely professional. I would HIGHLY recommend PODS for all your moving & storage needs. read more

I love Pods. I have had storage rooms in the past where I had to load my vehicle, drive to the facility, unload using carts to wheel down long hallways to the unit. I have had outside access where I had rain water seep inside and ruin boxes left on the ground. Well Pods is a whole other experience. They bring the storage room to your home and you load it at your leisure. The drivers are beyond professional and always prompt both with pickup and delivery. No worries about the weather. Your locked Pod is inside their huge warehouse safe from weather and bad guys with bolt cutters. My office rep was Rose who is a gem. She is used to dealing with folks who are under the stress and duress of moving. Always pleasant, understanding and just a really nice person. And then there is Al, the manager. Al did a couple of big favors for me and I can't thank him enough. I won't got into detail here, but he went above and beyond "the call of duty" for me and my husband on my move-out. I will be forever grateful. I was there for more than 5 years. I can't say enough good things about this company and all its employees. Thanks everyone, it was nice to know you. All the best, Barbara J read more

This was the best customer service anyone could ask for. I really appreciated Rose and Al for all of their help. They were very flexible and patient with the many dates we had to change due to closing escrow. I would highly recommend Pods to anyone who is looking for a stress free experience. I can't say enough about the service from the person nswering the phone to the guys picking up and dropping off the pods. Many thanks read more

No need to look any further if you're thinking of moving locally. Rose and Al are wonderful to work with. They went out of their way to answer my questions and really helped me with my move. Thank you PODS Oxnard!!! read more

My recent move was the second time I have used PODS of Oxnard. There were a couple of firms that were five or six dollars less, but they simply could not match PODS of Oxnard in service, accommodation, and in the end compassion. My move was under great duress and yet, they not only worked diligently to address my scheduling issues, but they made me feel as if I were a member of their family. The drivers were easily the most timely and courteous I have ever met. The gave me succinct directions regarding the packing and inventory of the PODS and ultimately treated my possessions as if the PODS contained their mother's precious antiques. You can hire one of the others, if you don't understand the value received for good effort; but you will be disappointed. PODS of Oxnard is my always choice, and I am one picky consumer. Oh... and ask for Rose. She is wonderful. read more

Title Unmatched Service and Convenience! Have used Ventura PODS for both personal and professional use. The ease and cost effectiveness is unmatched. Don't understand why anyone would choose another means of storage. The Ventura staff is by far not only experienced and friendly, but also willing to go beyond the usual "corporate rules" to provide tailored service for their customers. In these days of competition among businesses, I will continue to recommend them as always the first, smartest choice! Thanks to Al, Rose, and Steve for a most mutually beneficial partnership! read more

Pods was one of the best decisions I made when selling my home. From the first phone call to when they picked up the storage container for the last time, they were courteous, helpful, and just plain nice. I would and have recommended them to family and friends. Also, what a great value! You get more than what you pay for. read more

I am a local real estate agent for Century 21. I was first introduced to pods when I found a flyer in my office. I called the company because I wanted to learn more about their business and the services that they offer. Joe the sales representative was very nice and very responsive. He then invited me over to see their operations. I had an opportunity to meet the owner directly. Soon after I recommended a client to them they delivered. They went above and beyond to make sure that the pod was picked up and delivered on short notice. I would highly recommend their services and will continue to use them. Thank you for the great service provided and thank you for making me look good in front of my client. read more

Pod should get a zero, if there was such a rating. We used pod to move across the country and our belongings were held hostage because they can't deliver to "all" locations. read more

Not sure where to start...my POD has been in storage, in Arizona, since April 2011. I initiated a request to have it shipped to me in Santa Barbara CA on 11/24/17. I was instructed that the POD would be shipped via flatbed truck to the Oxnard location and put on a truck that could deliver it to my address, from there. After the gypsy moth paperwork was taken care of (handling while I was out of the country) we seemed to be back on track. The initial deliver date was to be 12/4/17. Because of the moth paperwork delay it got pushed to 12/7/17. When I called to inquire about what time it would be delivered (never received a call the night before with delivery window) I was told it couldn't be delivered because the freeway had been closed (the night before). So, we rescheduled for 12/8/17. I received a call the night before giving me a window of 8-11am for delivery. at 11:15am I called to inquire what time the driver would be here. THEN I was told 'we don't have your POD - it hasn't arrived at the Oxnard location yet.' Wait, what are you kidding me???!!! We have had 2 delivery dates and now they are saying this? Where the heck is my stuff??? THIS seems to be the million dollar question that NO ONE can answer or they feel no responsibility to communicate! These people were all to happy to accept my on-time monthly storage payments for 6.5 years but when it comes time to delivery my belongings - meh...not so interested. I have never dealt with a business that is so BAD at customer service. It's not a business model I am familiar with or have any interest in doing business with. We are now sitting at 12/9/17 - not a peep about where my stuff is. Apparently an 'incident report' was filled out yesterday and I was to be contacted by a 'customer advocacy team member' in response to my grievances. Crickets...Does one have to retain legal counsel just to get answers??? This is an absolute hot mess and is now impacting my move to my new location. Bad, bad, bad form PODs UPDATE: The new rating (previously a 1 star) goes exclusively to the Oxnard PODs franchise location. Thank you to Steve for turning me on to Rose - she is an absolute ROCKSTAR! She moved mountains for me and was able resolve the mystery of where the heck my POD was and get it moving. I can't express my gratitude, enough, for how much she helped me and brought sanity to an insane situation. She gets 5 stars! If only the corporate offices & call center in Florida had some Roses. Rose even helped me resolve one of the latest issues which was the corporate offices gifting me a duplicate billing (& deducting from my bank account)! My one star (actually it would be a zero star) review still holds for the corporate offices/call centers. They do a great disservice to their franchise locations because their staff are ill-equipped to effectively, efficiently, accurately, help the customers who call them searching for answers (when there are issues). I am still dealing with a customer advocacy person who is more concerned with doing things her way than satisfying (me) the customer (and my request for meager compensation - which is so reasonable you would say - what??? why don't they want to settle this? Backstory - since the POD was delayed getting here by a week I had to have my movers move all contents vs sorting & donating items first (which was my plan) that have been in storage for over 6.5 yrs - it got costly). Also pending is a resolution to damage done to a sofa and some custom pillows (for something that leaked into the pod). I'm told it may take up to 30 days for the review of my claim. All in all the Oxnard franchise location, Steve & Rose & Lionel (who delivered my POD on Dec 13th) ROCK. Thank you, Thank you, Thank you for all your efforts. Your customer service is exceptional. ***For what its worth to the corporate offices/call center - you are not operating like a business that cares about your customers and I hope all the feedback I've offered through the advocacy person - Stephanie R - & your call center people makes it to those who care and can implement change...it's important that you remember the customer (especially, but not exclusively, those who have spent thousands of dollars using your service (hey 6.5+ years of storing my stuff adds up!). I have many years of experience in (corporate) business and the way my case (& I have to believe many, many, many more) was/is handled would never have passed as acceptable. Please take a page from Steve & Rose's notebook on customer handling and resolving issues - they are your most valuable assets!*** read more

I was extremely happy with PODS service, scheduling, and pricing. Used them in Alabama and California. Highly professional, courteous and trustworthy. read more

Our pod experience was great. They delivered right on time. The unit was very clean and when it came time for pick up that was very easy as well. Rose was awesome in working with my time frame, she is very good at her job. Highly recommend using this company to all my friends and family. read more

Using the pod was a very convenient way to move. It really helped to be able to take a little time to load/unload. The people at pods went above and beyond to move my pod on a Saturday on short notice when my hoa had issues. I would highly recommend. read more

Working with Jacki and Rose at the Oxnard facility has been a great experience. We have a steep driveway and based on online information they could not deliver to us. But Jacki asked whoever supervises the movement of pods if they could find a way. He came and did a drive-by of our house to determine how to make it work. They have been amazing and made it so easy for us. I've change schedules more than once and they have accommodated at every turn. We called them because a friend also had such a great experience when doing a remodel on their home. read more

Highest accolades for PODS in Oxnard! I had some difficult situations this summer, and they worked with me to make it happen. Rose, Al and Joe...they are a team there, and saw that I was a bit over my head with a big responsibility...Joe really worked out the logistics with the POD deliveries. Al and Rose stepped in and helped me a little later after they were stored, as I had a family emergency...We have been going through some rough times, and it has given me great comfort to see that there are some really kind and confident people like the three of them, helping us out in this challenging move. They are truly the best. I highly recommend them, none better, no where! read more

On October 10, 2015 I went to my local PODs store to arrange for delivery of 2 PODs to my home in Oxnard. I needed one for my husband's belongs that would be shipped to the Bismark, ND area or stored and one for my things which would be shipped to a location yet to be determined. When the gentleman arrived with the first POD, he determined there was only room in the driveway for one. We decided that was fine, I would pack my husband's items and when it was ready, the second one would be delivered and I could proceed to pack mine. When the first POD was ready I once again stopped in at the local office to arrange for the delivery. At this point, after Corporate was contacted, I received a text 24 hours later telling me the closest location was 468 miles away. I also went on the web and determined PODs does not service the area the second POD would need to be delivered to. I stopped in at PODs today and was told they would supply someone to help unpack the POD but I would still be charged for delivery of the POD and rental charges. Now I ask you, if I had known the service was not was not going to be able to deliver to the needed location would I have signed up for it? Would I have paid someone to pack the POD so it could be shipped? I am out all that money. The lady I spoke with should have determined they would not be able to send the POD where it needed to go when I first stopped in. This is not the way to do business.. read more

They delivered on time and accurately placed the POD. We rented it for two months and they said to call 3 days before you want to schedule a pick up. We called 5 days before. We were told they had no trucks available on the day we requested. Our options were to have it picked up 2 days earlier (even though we paid for the entire month), or they could pick it up 6 days after our requested date. They said that in that case, we would be charged for an entire extra month and that they would request a 50% refund for the month. I couldn't believe it! We did everything that was asked of us. It was not our fault that they didn't have a truck available. We opted for the early pick up (with no refund for the two days that we paid for but didn't get). It was a challenge to get it emptied early since we had it all planned out. Their customer service person was very unhelpful. I will never use or recommend this company again! read more

My husband and I used PODS to move from Slidell, LA to Thousand Oaks, CA. We couldn't have been more pleased with the way they moved our household. Honestly, when we closed the door and locked it in Louisiana and then opened it 10 days later in California, it was like it had only been overnight. There was literally nothing that seemed to have moved even a few inches during the whole 2500 mile move. They have a very unique way of lifting the POD so that everything stays in place. Thanks so much PODS, we will definitely use you again. read more

Absolutely the way to go if you're moving and storing. We kept the Pod for two years and everything was in perfect shape when we got it back. Logistics were flawless, and they were willing to make an exception and pick up the Pod early because it was in the way. Cost was competitive with renting a storage space and we saved two movements of our stuff as compared with renting a fixed storage space. Definitely would use them again if, God forbid, the need arises. read more

Wow and Thank you! Are the two words that come to mind. Yesterday our neighbors house caught on fire. Although the house didn't collapse almost everything in the house is ruined. Thank God the kids clothes was saved because it was in the garage. As you can imagine once everything was done , it was important to salvage any belongings especially since there are 4 school age kids there. We were able to contact PODS not far from our neighborhood and I spoke with Nancy I explained to her what had occurred and within minutes. The owner Steve Yapp was calling me. These people graciously sent over a big storage container for this family to store there belongings. What can I say except it's times like this where people really need to rally together and step up. And yesterday PODS on rose avenue did just that! On behalf of all the neighbors in Rose Park Thank You for having a heart and putting families first not just business. Steve Yapp, you did good! read more

PODS Moving & Storage - Movers Near Me - Oxnard, California

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Edit: Steve called me this morning and made sure he was able to set things straight! Still upset with PODs national setup for making the promise and not following through, but Steve and his team did a great job with getting us what we need. You're in safe hands at this location. I was promised a morning pickup by the guy that booked my appointment as I had to catch a plane in the afternoon (I have to be present for the pickup per apartment policy). They don't give you a specific window until the night before so I sat around until 6 and got no update...waited until 6:30 and gave PODS a call to check. They said they were still routing and should have the timeframe out soon. I explained my situation and they said to give them a call back once I have the timeframe (if it's too late) and they can contact the local facility. The timeframe didn't post until 7:30 PST, and of course it's a 4:30PM pickup when I stressed that I needed morning, and was assured that I would get a morning pickup. I call back and the phones are closed, no way to leave a message or send an email. Awful customer service for an already stressful job. Not to mention that this move is costing me well over $3,000 to be lied to... read more

PODS is a decent nationwide franchise with a reasonable reservation system. But, call Ventura PODS directly and you're dealing with an honest-to-goodness local small business, with friendly attentive people who will bend over backwards to make sure that you're needs are met. read more

I would give less stars if I could, and I would post to the corporate page as well if they had one. But, this is where my pod was stored, so this is where I will tell you of my awful experience. They double billed me, took to months to fix it, had to change my number in the system to make it stop, couldn't bill me after (duh) so they told me I was delinquent?!! They have horrible customer service if you call the 1800 number and expect to be on hold and transferred every time for at least an hour. My two pods were in storage for 10 months and everything showed up damaged. (The delivery men were really nice ... I guess there is a reason for one star rather than zero after all!) I called and said it looked like there was a forklift issue and they said take pics of the property and we will send out an adjuster and inspect the pod. Well, it's been 2 months, my property hasn't been seen by anyone, Unirisc and Debi A Williams said I am entitled to nothing. NOTHING! Not even the insurance money I paid into it! They also miraculously found no damage to the pods and suggested I sue the packing company. Stay away from PODS!!!!! read more

Pods seems to have a laundry list of little add on charges. Next time a professional mover with their own truck. I did much better last time with a local company read more

From the first phone call to PODS, everyone was prefessional and helpful.. I was really stressed about coordinating the times with the pods movers and the the moving company, but they worked with my times and the guys were super nice... I would recommend PODS and I will definitely use them again read more

Excellent service! Had to make some changes at the last minute due to some unforeseen circumstances with my move and the staff (Joe in particular!) was beyond helpful. Always courteous and accommodating. Drivers are professional and made a special trip when I couldn't get the door to my POD open. Customer service still exists!! read more

The Pod, from concept to execution, is absolutely fabulous, including as another reviewer mentioned, watching the very cool remote controlled contraption. It's simple, stress-free, very competitive with renting a storage facility, etc. However, what truly made this experience memorable was the friendly professionalism of the local office team. The communication was excellent, and I still think Al (who was the redelivery driver) performed a minor miracle in getting my loaded Pod into my new and very narrow driveway. Genuinely, I can't recommend this team, and their services, enough. If you need to move or you need temporary or longterm storage -- go with Pods! read more

My entire experience with PODS was outstanding! From watching the POD being delivered to an unexpected visit to the storage center and the final pick-up, I highly recommend PODS. What a great idea, using PODS was the perfect solution to my multi-step move. Everyone I came into contact with at PODS was top notch! read more

LOVE PODS! We have used them several times for moving & helping to sell our house (decluttering). Flexible, professional, EFFECTIVE. Would use them again & again. read more

Big kudos to the local team in the Ventura / Santa Barbara area. When the agents in the main office couldn't solve my delivery challenge, Erik and Al went out of their way to come up with a cost saving solution. It's refreshing to find people willing to really make an effort to provide great customer service. read more

Had my things in storage for over a year and the storage and delivery were great.Staff customer service friendly, boxes only shifted a bit so things including my fine china were intact. PODS is the way to go! read more

What can I say PODS Ventura is amazing!! They are always so reliable and their product is second to none. I would recommend PODS to all looking for some extra storage. We are so thankful for their great customer service and affordable pricing! read more