Had a ductless air unit installed yesterday. Started at 9am and was totally finished by noon. The…read moretech and crew were all courteous and very knowledgeable throughout the installation. This local business was excellent from start to finish. My wife and I highly recommend them.

HVAC system problems resolved by the technician they sent out. The previous HVAC company failed to…read morefind the problem. Good scheduling time line, good communication from the technician. Good price with no disagreements on what was charged after the service. Very Satisfied. Shelton WA.

It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

After moving into a new house with a home warranty, we had problems with the refrigerator. The…read moredownside to these home warranties is you have no control over which company gets dispatched. The advantage is, you're often able to evaluate the differences between companies. After a couple of other companies 'fixed' the refrigerator, only to have it fail again, we were sent Darren from Appliance Repair Plus. Darren was polite and professional. Most importantly, he was good at his job, identifying problems the other companies missed. He was professionally respectful, but when I pressed him on it he explained what the others had missed, and how/why they missed it. His explanations displayed his knowledge and thoroughness. This company has earned my future business, and I'll be certain to ask for Darren.

If I could give SOUTH SOUND APPLIANCE/ARP a 'zero' I absolutely would. Similar to the other 'one…read morestar' reviews, this company started out in a 'professional enough' manner, connecting with us in a relatively short period of time after first being referred to us by Fidelity Nat'l Home Warranty, however, their professionalism went down hill quickly. Again, similar to previous reviews, after taking several weeks to have someone come out and 'diagnose' the problem with our appliance, the paperwork was never turned it so that the 'next step' could be taken to schedule an actual technician. I had to make several follow up calls to ARP to get someone in to do the work. As they only seem to service my area only early in the week, I had to take off work to make sure someone was home and wouldn't you know it? They cancelled an hour before they were supposed to show up. By this time, we had waited 5 weeks from the time of our initial contact til now. After complaining to (one of several managers, it seems), I was told someone would come back out on a day more convenient for me. Someone did come out, worked on the appliance, and left, telling me he ran the appliance to make sure it worked. It didnt. Trying to reschedule again (now, 2 months later) has been a nightmare. When the receptionist is out, it seems they fill her position with someone who is not able to help and has little or no ability to make scheduling decisions. It was after my final conversation with 'manager' Ken that I decided to cancel my policy with Fidelity (making the referral to ARP), Ken's sh*tty, unprofessional attitude was the final straw needed to cut ties with both. We paid a service fee ($75) to have someone cancel on us and then NOT correct the problem. Before my own experience with this company, I read a customer review calling these folks 'crooks' - absolutely correct. Urgent (repeated) warning: do not work with South Sound Appliance/Appliance Repair Plus. They are crap!

I can not say enough good about this Company. They have taken care of me from day one!! Fast,…read moreefficient and soooo nice to deal with!! I was without heat and was told I would need a whole new system!! I called Reese he was out here the next day. Not only did he give me heat back without a new system he explained in detail what the problem was!! Can nit express my appreciation enough!! And so reasonable price wise!!!

We used Freedom to install a new furnace and repair the AC, and I truly recommend their service…read more Fast, friendly, professional, AND way less expensive than other bids we received. Reese did such a great job of explaining things to me, helping with getting my warranty, and better understanding what I can do to maintain it and keep things functioning for many years. I'm so thankful I had them come out for a bid after getting bids from others. The is simply no comparison.

Roof Doctor- Tacoma @ 5620 S Adams St, Tacoma WA 98409…read more I needed what we thought was roofing repairs, however it was much more intensive damage and we ended up needing almost a whole new roof. The only minor negative was that someone stepped on a tile and the living room ceiling was damaged, ( testament as to how bad the roof really was) But there was not even an I am sorry and no compensation was made for repairs. They were very kind and helpful. Took great care of us and fixed us right up. Thank you for the wonderful Job. I feel much better knowing that my roof is not going to fall in.

Well good news they finally scheduled for my roof cleaning! During the estimate the guy told me 3…read morehooks were needed for the safety of the crew! 15 minutes ago they finished with out installing hooks, he's been hammering enough to install more than 5 hooks??? Now I've paid for hooks with doubles the price! And they didn't need them. When I called to see about getting $ back they don't answer! So this company has chosen to lose a potential roofing job we would have done with them . And now I'm suggesting you do not use roof doctor!!!

Randy and Jenny were incredibly responsive to my call regarding our heat pump failure…read more We decided to move forward installing a ductless system. They gave me several options to choose from and a full tutorial on how to use the unit properly! Thumbs up to this local Woman owned company!

Came first to talk about what units would suit us best and then came back at appointed time and did…read moreeverything in one day. Jason, Randy, and the electrician were all very friendly, professional, and considerate of our home. I especially liked Jason's eye for the esthetics of how the units and main power box would look with our log house. Highly recommend.

We've got a long time friend who's a building contractor. I asked who he'd recommend to install a…read moreHVAC system in our home and he immediately recommended Mike Gintz. When Mike came by to meet us and look the job over before emailing us a job estimate we liked him immediately. His wife Mia, the office manager has been wonderful about keeping up apprised of everything surrounding the job. I always prize a company who excels at maintaining open communication with the customer. He and his crew finished the entire job in a single day and we like him even more. He explained in detail how the new system works and that we're welcome to call him with questions anytime. He's our guy for all HVAC work from now on.

From the owner: New Construction, light commercial, residential, ductless mini splits, air conditioning, heat…read morepumps, duct testing, blower door testing, annual maintenance and service on existing systems. Please call to make an appointment for a free quote! We are an authorized Trane and Mitsubishi Dealer.

Got a quote from Bob Larson to replace a outside freeze-free spigot. They wanted $789. Called…read moreHart's and the nice plumber guy charged $458! $331 less! Wow! I like an honest plumber!

Harts technician that came to our home for a service call -never attempted to diagnose our HVAC…read moreproblem, they provide little info. Seemed their end goal was to sell us a whole new system. We called another company, they fixed the leak no problem, no mysteries... would NOT recommend these guys.