It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

My office building recently experienced a vandalism that destroyed our heat pump. This happened…read moretwo weeks before a major heat wave. I called my usual A/C guys (the Big Boy in town) and I tried to work with them for a month. They put me off, the woukd t return my calls, I had a really bad experience with one of their managers.....all while I had to shut my office and send my staff hone due to the heat. A month later, I still had no date from the big boy, in fact that hadn't even ordered my parts. I called Ben, he was at my office in a few hours and the new heat pump was installed two weeks later. During a real heat wave I honestly couldn't believe he got the parts so fast. Ben and his crew worked until 2am to install our nee heat pump. He was prompt, courteous and saved me over $1000 from my Big Boy bid. I would recommend this company to anyone needing air/heat help who values great communication.

Great company to call for heating and air conditioning issues. Ben is knowledgeable, personable and…read morereturns calls promptly. After we contacted him, he came out the next day to assess our problem and had us up and running within a day or so - and at a cost that was more than fair. Would highly recommend him.

The good: We had oil heating that went bad and they were…read moreable to put in a heat pump and rip out the existing furnace, hook up the new unit to the central ducting and run lines outside to the unit. We haven't had an issue with the unit since install 1.5 years ago. The bad: The workers put their food on our clothes that were on top of the dryer, staining a pair of jeans with grease. They stained the carpet with the old furnace removal, however paid to have the carpets cleaned and the stains came out - it was inconvenient and another day spent waiting on someone to fix their goof. I had to convince the workers to put the outdoor fan unit on the far side of the house vs where they wanted to put it which was on the other side of our deck's privacy wall. Thank goodness I was adamant here because it would have been SO noisy when it kicks on and we are relaxing on the deck during the summer months. The lines they ran along our house are insulated, but the insulation failed shortly after being installed so now there's tear spots in the black line insulation and looks bad. The lines were also ran poorly. Instead of running them lower along the foundation, they came up around the back door and curved the line to run higher. It's an eye sore plain and simple. We had the install during November so we spent no time outside. Later that spring we noticed how crappy it looked when we were outside more and asked if they could re-run the lines, figuring it would take hardly anything since everything was already in place. I inquired 3+ times about this, even emailing pictures but I was ghosted with no response. You'd think paying $13,500 for a new unit you would get better customer service.... Lastly, they called for a yearly inspection and asked if I'd like to schedule one. I agreed! At the end when I made sure it didn't cost anything, that's when they informed me it would be $200-300 (I can't recall the exact price). I would've been hosed had I not asked. I was shocked at least a few weren't included in this huge purchase. If I could go back I would choose a different company, but that's why hindsight is 20/20. You live and you learn.

After being jerked around by First American Home Warranty for 20 weeks we decided to replace our…read morehvac system without them. Cummings came highly recommended and did not disappoint. They were able to remove the old system and replace it with a new one all in one day. They stayed and tested everything out. Then they hauled away the old system and cleaned up the entire mess. We are grateful for the great job Blade and crew did for us. Thanks guys!

Service was quick, efficient, professional and as advertised. You want dryer vent cleaning? Don't…read moreuse anyone else.

After the first company I called to clean our dryer vent said it couldn't be done and misdiagnosed…read morethe problem I had a hard time finding out who could actually get us up and running again. I called Greenwood Heating who installed our minisplit to see if they had a recommendation and they said to call Ventmasters. Tim was responsive in returning my calls and got someone out quickly to assess the problem. The next visit they were able to quickly fix the problem at a fraction of the original estimate. All 4 of the employees I worked with were polite and punctual. With some recent negative reviews I was wary, but after my experience I have no problem highly recommending Ventmasters.

Ryan and Josh arrived on time. Quite personable. Over a 2 and a half hour period both worked…read morediligently and non stop. I observed Ryan and Josh doing their many faceted job and they were very detailed and thorough. I asked them both questions about what they were doing and they made the process understandable. We highly recommend them. They made the our duct system and home shine! Thank you Ryan and Josh!

Absolute best service we have had in a year! Ryan was very knowledgeable, professional, and kind:)…read moreHe fixed our vent issue with no problem:)

Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

My 4 year old GE fridge/freezer needed some help recently. The freezer portion gave up. Sean from…read moreAppliance Alliance came and diagnosed it and found it was not defrosting, therefore, unable to freeze due to a faulty board. He ordered it on a Friday and installed on Monday. Super cool guy, dependable, communicative and just an all around good guy. I highly recommend. He's on my speed dial.

My Maytag is old enough to drink and recently started to make some very loud grinding noises. I…read morewent to Welch's Appliances (highly rated local business) for help, but they had a 3-week wait. They did recommend Sean at Appliance Alliance NW (which makes me respect Welch's even more) who had a shorter wait list for the same cost as Welch's. I appreciated Sean's website form so I could include make & model number and any access issues he would need to know about. Sean arrived on schedule and came prepared to fix several potential problems. He was patient with my questions and quickly diagnosed and fixed my Maytag. With experienced repairman like Sean, I know our Maytag will probably outlive me. I will also invest in his maintenance services, too. Excellent value for peace of mind and dry clothes!

Can't said enough about this compan, they are AWESOM. Quentin was on time, walk me thru the process…read morehe was performing and advice on what to look for before issues arise. Prices was great also. KUDOS!!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]