1. Plumbing Point

0

Santa Clara, CA

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Response time

20 minutes

Response rate

100%

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Routed under cement walkway. The other company wanted to cut it up.
Neil P.

Plumbing Point delivered on their assessment & contracted work order. We did our homework and compared 2 other plumbing services and chose Plumbing Point because of comparable cost, ability to explain the job thoroughly, and clear upfront cost analysis. Based on their initial assessment, we had to isolate where the leak was (between the street water meter to the house's wall). From there we cross-checked that they are honest. This was important because we are looking for a long-term source for future plumbing needs. Nathanael & Armando is a great team. For your 1st job with Plumbing Point, request this team to get good high-quality result. The work done was timely to not rush quality, and we didn't have to pay upfront. We paid after the job was done. This attests to their confidence. Note - during inspection, the city found another issue with Ground Wiring. Instead of using Plumbing Point to do this job, we hired another company. The work was 3/5. We had to do that to confirm the quality of Plumbing Point's work. Will attach some pictures - the soldering and stability of the pipes were excellent. Email me if you need additional details. :-)

Cold water pipe needed to be welded

I've used their services three times now. Water had to be shut off to the entire house. Appreciate Nathanael coming the same day and welding the leaking pipe. Pro plumber. Thanks Nathanael

Serene L.

I had a whooshing noise that wouldn't stop from the crawlspace in my home. I found Plumbing Point on Yelp and decided to give them a try since they seemed responsive and honest. Nathaniel and Armando diagnosed the bad leak in my crawlspace and over three days we got all the pipes in our crawlspace replaced. Nathaniel explained that the folks who installed my pipes didn't clean the flux off properly and so the copper pipes corroded after a decade. They offer a 5-year warranty on their work and they were professional, on time, responsive (e,g. Let me know asap when two of their workers couldn't show up) and cleaned up very well daily. Will call them again if I ever get plumbing issues again (knock wood!)

Nathaniel installed a new garbage disposal, new reverse osmosis system, new cold and instant hot water tank under our sink.
Nathan W.

Our Instant hot water dispenser in the kitchen finally broke after 10+ years and I contacted my previous plumber but they did not respond. I used Yelp to fish for a more reliable plumber and that was when Nathaniel responded within 30 mins. Reading the reviews from Yelp about him helped me determine he is who I want to work with. I understand Yelp has its own unfair reviews filtering, but the reviews are true. Nathaniel is amazing. The reason I say that is because he takes customer service to a whole new level. He is very responsive, responsible, polite, patient, honest, and genuine. Hoping everything would go smoothly, of course it did not. A part he replaced was defective. A job that seemed simple turned into a 2 week job waiting for a new part. Throughout the entire process Nathaniel was extremely responsible. He told me he will order the new part and updated me throughout the two weeks letting me know when the part will arrive and for me to schedule for his return to complete the job. At no point did I think he would not complete the job after I paid for his service. I am so thankful Nathaniel has such integrity and i will continue to work with him whenever we have any issues with our plumbing. In the near future, i will work with him with replacing our whole house water softener system as we are no longer happy with our Rayne Water system currently.

Newly installed 50gal water heater, clean work

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4 months ago

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Natanael M.

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2 years ago

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Natanael M.

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8 months ago

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Natanael M.

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5 months ago

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Natanael M.

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2 years ago

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Natanael M.

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2 years ago

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Natanael M.

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1 year ago

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Natanael M.

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1 year ago

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Natanael M.

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8 months ago

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Natanael M.

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11 months ago

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Natanael M.

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1 year ago

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Natanael M.

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3 years ago

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Natanael M.

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2 years ago

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Natanael M.

Thanks for that awesome comment and rating.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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3 years ago

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Natanael M.

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4 years ago

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Natanael M.

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3 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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2 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

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Natanael M.

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3 years ago

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Natanael M.

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4 years ago

Quick response from Nathaniel. Quick check and augur. Price was reasonable and within other estimates.

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Natanael M.

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4 years ago

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Natanael M.

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4 years ago

Very professional and reasonable rates! Highly recommend Nathaniel

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Natanael M.

Thanks Vinay for that awesome review

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4 years ago

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Natanael M.

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4 years ago

Replaced the garbage disposal. The price is reasonable and no extra charge. Everything is finished in half an hour

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Natanael M.

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4 years ago

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Natanael M.

Hello Melody I'm so glad to read that..my Pleasure

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4 years ago

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4 years ago

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Page 1 of 2

Ask the Community - Plumbing Point

Review Highlights - Plumbing Point

“We called Nathaniel at around 7:20 PM on a Saturday night after a clog started a flood of dirty water into our shower.”

Mentioned in 15 reviews

Read more highlights

De Anza Water Conditioning

De Anza Water Conditioning

(470 reviews)

DeAnza Water is our local water softening company and I'm glad we chose them. Our technician,…read moreBenjamin and Salesperson Raoul were extremely helpful throughout the entire process of getting our system installed. We really appreciate the thoroughness in explanation and responsiveness of the office. The kinetico system also feels great because it draws no power and we don't have to deal with regeneration interrupting water use every so often. Great value considering we got piping for a bypass valve done as well. Would recommend!

De Anza Water Conditioning installed a water softening system and reverse osmosis (RO) filter…read moresystem in Spring 2026. The installation includes a 1-year service warranty, which has proven very helpful. Side note, if you add a mineral cartridge to your RO system and that RO system supplies an existing copper water/ice line to a refrigerator, be sure to have the ice line replaced with polyethylene tubing. If not, the minerals will degrade the copper ice line, resulting in leaks. Many thanks to José for the super job he did capping our old copper ice line and replacing it with under cabinet-mounted polyethylene tubing--works great, can't see the tubing, no leaks! Many thanks to Niko for resolving a problem we had with melted potassium in the reservoir tank for our softening system. Niko was very patient as he explained the problem and showed me step-by-step how to fix the issue myself if it happens again. He also tested the water until the results confirmed that the problem was resolved. Many thanks to Angel for taking service calls cheerfully and with kindness and efficiency. I really appreciate the great service my family has received from De Anza Water Conditioning. I would hire them again without reservation.

City Water Filter and Hyperbaric - More water damage

City Water Filter and Hyperbaric

(435 reviews)

Fairgrounds

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

Pure Water - Water dripping (leak)

Pure Water

(25 reviews)

Went here around 5 pm on a Saturday to get my passport photos done because I hadn't found the time…read morein my schedule. Since they were open past 5pm on a Saturday and o could get them done instantly, I jumped at the chance to go here! Good price too and I paid about $12 for 2 photos. It was so quickly done, and the people who helped me were kind and friendly, so much that I wish I had more reason to need to come back'

I have been coming here for four years. I believe they have changed ownership because I HAVE NEVER…read morereceived the WORST customer service EVER. A tall, bald, light skinned male was not friendly at all! He yelled from outside of the business to my husband and I to move our bottles to the one side. We thought he was a customer for we had never seen him before, we proceeded to fill out four bottles of water and ignored him. He then demanded that we move our bottles to the other side because someone else was coming. We thought that they were all the same so we moved to the right side. In a booming voice he commanded that we move to the other side, "that's alkaline water!" My husband was very upset at the lack of courteous, friendly, and serviceable tone and person he was. (I am very appalled at his behavior, especially because there was an elementary aged child working as the cashier) --talk about illegal child labor. I proceeded to go the child to pay for my bottles with my bag of quarters. (Note: I have always paid with quarters or cash) the child was unsure of the amount of gallons and asked the tall, bald, light skinned male for reassurance. He guided her and said total was "$9.60" As soon as I started taking out my quarters, he loudly demanded I pay with my card because that's too much change and it's a hassle to count every day all the change. I told him, I have always paid with cash and there has never been a problem before. he refused to take my cash, but I continued to count stacks of quarters on the counter. He rebuttled and let me tell you, I got upset. I responded in the same manner he was addressing me (not very nicely)--and I told him, look money is money. He said, oh yeah money is money to some people, but.." I cut him off, "you want my business or not? I can take my business elsewhere." with a smart a** answer he said, "that's your choice." I was appalled! I said, "Fine. I'll write a review. And I'm never coming back again!" He shut up real quick. Accepted my money. gave me my change. My husband and I walked out of there upset. thankfully I have found a new water place right after leaving. So in CONCLUSION: GET RID OF THIS NEW BUSINESS OWNER OR MANAGER OR WHATEVER HE IS. DON'T COME HERE!!!! STAY AWAY!!!

Plumbing Point - waterheaterinstallrepair - Updated October 2026

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