Excellent Service and Professionalism…read more I had a great experience with this company installing my gas water heater. The technician was very professional, worked efficiently, and completed the job quickly without cutting corners. What I appreciated most was how clearly everything was explained--he took the time to walk me through what to watch for, how the system works, and answered all my questions. That level of communication really gave me confidence in the work being done. Overall, fast, knowledgeable, and professional service. I highly recommend them to anyone needing water heater installation or similar work. Thank you Bay Area Water Heater

Our water heater burst while away on international travel and our usual person wasn't responding. I…read morewas grateful to have found the great reviews of Bay Area Water Heaters. They were very easy to work with and schedule for the day after our return. Leka was tremendously clear, professional and thorough in his work - he was a true joy to work with. He was in and out in about an hour and a half and the results were far better than the previous installation. It isn't cheap to replace a water heater these days - but we felt like the value received was really worth it. Kudos to Leka and the whole Bay Area Water Heaters team!

Very responsive, kind and provided fantastic services. The price was very reasonable. We had our…read moremain water service line replaced within half day. We had other issues with the water system and Giovani also helped take a look without extra charges. Highly recommended!

Giovani picked up my call, quoted me before arrival and fixed my clogged drain in under 15 mins…read more Excellent response time and arrived to the property on time. Lowest price after calling other services in the area. Will keep number for future use!

Sam was amazing - on-time, knowledgeable, professional, and polite. I am completely satisfied with…read moreSam's technical service!

Ramiro Baca is the best professional plumber we've ever encountered. He is courteous, friendly,…read moreknowledgeable and efficient. We would highly recommend him to family and friends.

Waisted 4 hrs of my day, I could have rented a snake from HD for $80. I had a backed up main sewer…read moreline that was backing up and out of the clean out in front of my house. Plumber never showed up to perform the job. First the scheduling. Lady on the phone had no idea what things cost. Then, she schedules it with two hour window, this is ok I guess. I called at 4:00 pm, she schedules it between 5-7pm. That fine. Then, around 6:00 pm Evan shows up, but guess what, he is just the guy that's going to write up and make you sign the contract and said that the other guy is right behind me to do the work, maybe 7 to 7:30. I'm already frustrated, but ok, as long as the pipe is cleaned, I have a family that needs to use the bathrooms and what not. Evan of course leaves without leaving me with any contact info. Then shortly after, I get a text message that my appointment is now from 6-8 pm. Ok, I tried calling the office, some ai answering machine answers but no human ever called me back. It's 8:15 and no call and no plumber. Pretty shady business practices imho. Edited original one start review. Yesterday evening around 11:00 PM the plumber tech showed up and ran the snake down the pipe to open the flow. This was actually surprising cause I lost hope and was planning on going to HD to pick up a snake myself at 6:00 AM. Alexis was very friendly and professional. Quickly performed the work and promised to call in the morning to schedule a camera inspection to make sure the pipe was properly cleaned. Evan arrived this morning, performed camera inspection, all is good. Thank you guys, would have been nice that both of those things were done between 5-7 yesterday as was originally promised, but still the job is done. I'm bumping the rating from 1 to 4 stars.

I have used Mike Counsil plumbing many times over the years and I have always been very satisfied…read morewith their work. Unfortunately, when I called them today I found that they now have one of those accursed AIs that you have to talk to and explain your problem. I will NEVER use Mike Counsil again, just because of that AI. I want to talk to a human being!!

The consultation was prompt, friendly, and clear. I chose another company based on price. Of the…read morefour plumbing companies Yelp reached out to for me, all said an on-site consultation was necessary for a wax ring replacement estimate. Of the three that scheduled one and then gave an estimate, two estimate were in a tie for lowest price, with Tankless Guys being higher, and two were in a tie for effective in-person communication, but the other had an IT edge because they used a tracking system (ServiceTitan.com) that confirmed the appointment and texted me when they were on the way with an ETA. Both Tankless and the one I eventually hired gave me an instant detailed written estimate that had details fairly clearly spelled out, and both sent at least one technician would could discuss the proposed work in English, the only language I'm really fluent in, so that gave them an edge. I chose the lower bid of the two.

The guys come to our house and ask for 500 dollars for taking out the stove for diagnosing gas leak…read moreissue, even though we were promise through the yelp chat that 99 dollars is all we need to at least find the exact source of leaking. I don't know how the company got such good rating but I find this way of handling business completely unacceptable. Below is their chat message on what they promised to do with the 99 dollars diagnose fee. This is completely dishonest and unacceptable. "The $99 is to discover where the leak is coming from and why you're smelling gas. Once we come to that actual source, we would need to fix that issue. TTG Plumbing 408-913-9788"

They were very accommodating know that my water heater was leaking and was able to squeeze me on…read morethe same day. They were also quick to give me a quote and was willing to match other companies.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

Contact efficient for a quote, they are competitive and offer me a time window the very next day,…read moreshow up in the given window, take care of the hot water issue. Price: competitive Timeliness: on time Quality: top notch Responsiveness: super fast Piece of mind: priceless I am a happy camper

My 13-year old Bradford gas tank water heater started rumbling very loudly like an earthquake and…read morehad sprung a small leak at the base, dripping into the drip pan but not overflowing luckily (turning down to Low helped alot). Called Joseph and he was able to come out Sun early morning. He and his partner replaced the water heater quickly and professionally. We have hot water again! Thanks to Joseph and his crew!

I am still in the research process for this project, but I can say how impressed I am with Water…read moreHeaters Masters. They responded to my request so fast I thought it was a bot, but it wasn't. A real person called and left a message. I called back to explain what I was interested in and he scheduled an appointment for that day (I think). I was assured that I'd be called or texted when the technician was on his way. I expected to have to wait the full 2-hour window I was given, but no! I was called about 5 minutes before the window started to see if I was still available. The technician arrived exactly on time, right at the start of the window! After a short explanation of my needs he just said "OK, let's take a look at the space and talk about it." He explained every step of what they'd do to install a tankless water heater, he looked at the whole area to check for pipes, electrical access, spacing inside and out for a condensation line - making feel very comfortable that it would be planned before the installation to avoid last minute issues. A big plus, he told me he'd be part of the installation team. He also told me I should go ahead and get another few quotes. I think these guys are confident they're giving the prices in the sweet spot of costs. Then we spent time just talking about landscaping and plants! I'm not in a hurry to start this project, it's on my list of improvements and I'm just starting to investigate. However, I'm extremely impressed with the service given at this stage, the thorough approach in explaining, and the honestly. I will get another quote, but the next one has a high bar to cross; not only the service, but Water Heaters Masters quote was WELL below the only other quote I had gotten so far. I have a very good feeling about WHM. I'll come back to let you know more when I've finished the whole project.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

David is incredibly efficient. When I called about my water heater not producing hot water, he…read moreresponded immediately, showed up right on time, and had it replaced within an hour. He's direct, knowledgeable, and offers fair pricing--focused on solving the problem without any unnecessary upselling or pressure. I'll definitely be using him again in the future.

Responded quickly, was able to do the job significantly cheaper than another provider who wanted to…read moresell me a lot of other bells and whistles.