We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

​I had a leaking outdoor main water riser that needed a full 2-inch valve replacement--not an easy…read morejob. Out of the 4 plumbers I contacted on Yelp, he was the only one who took the time to discuss all the technical details with me beforehand and make sure everything was planned right. ​He came out and did an incredible, high-quality job. The new setup looks very clean and beautiful, and he even corrected the tension issues on both the 2-inch and 1-inch lines to ensure long-term reliability. His pricing was completely fair, transparent, and honest throughout the entire process. ​He is definitely going to be our first-choice plumber from now on, and I'll be recommending him to all my friends and neighbors. Highly recommended!

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

We had Giovani come out to our house and he was great from start to finish. He was very…read moreprofessional, showed up ready to work, and knew what he was doing. The work was done right and the quality was solid. He was easy to work with and took the time to make sure everything was taken care of. I'd happily hire EJ Home Services again and recommend them to anyone looking for someone dependable. Five stars.

No call, no show for a scheduled appointment…read more We took time off work and waited all day for EJ Home Services. They never arrived and provided no advance notice that they would miss the appointment. We tried calling and received no response until after the scheduled appointment time had passed. Can't comment on their workmanship because they never arrived. But our experience with their reliability, communication, and customer service was terrible. If you value your time and professionalism, I would strongly recommend choosing another company.

Pablo and Brandon arrived for my water heater's annual maintenance and flush. Because the…read more4-year-old heater needed a new anode rod, they had to fully drain it and remove it from the pedestal stand to swap it out. It definitely needed the replacement, and they got everything reinstalled and flushed efficiently. This was on a Thursday, and Friday was the July 4th holiday. Later that night, my smart water leak sensor on top of the heater triggered a "wet" alert. I went out to the garage and noticed a small leak on the cold-side nipple. I called right away, spoke with their automated assistant, and got scheduled for Sunday morning. Not wanting to wait three days over the holiday weekend, I decided to tackle it myself. I purchased a new hose line, partially drained the tank, and inspected the existing gasket, which looked worn. After cleaning the threads and applying a little faucet grease to the washer, I hooked it back up--no more leaks! Just as I finished the DIY fix, Amanda from Mike Council Plumbing called to proactively upgrade my appointment and send a tech out first thing Saturday morning. The next day, Pablo also called, he or Brandon are fully ready to come out and take care of it. I let them know I had already managed to fix it, and both of them advised me to monitor the connection and call if anything changed. Amanda canceled the Sunday appointment made by the bot. I really appreciate the proactive approach from the Mike Counsil team on a major holiday weekend. I was a bit too quick to assume I'd be stuck waiting three days, but their team stepped up immediately. Pablo, Brandon, and Amanda excel in excellence! High recommended.

I have used Mike Counsil plumbing many times over the years and I have always been very satisfied…read morewith their work. Unfortunately, when I called them today I found that they now have one of those accursed AIs that you have to talk to and explain your problem. I will NEVER use Mike Counsil again, just because of that AI. I want to talk to a human being!!

We heard a leak coming from the walls in the morning and The Tankless Guys were there before noon…read moreto locate and repair. Very prompt, efficient and clean. Thank You Gert & The Tankless Guys Team ! Will perhaps consider doing a 'repipe' with them someday ... And note that they also do 'Tankless' water heater installs to replace old style, inefficient gas water heaters ..

As good as usual. Quick response and Quick replacement of my garbage disposal after the inspection.read more

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

David and his helper were very efficient, they perform high quality work with great price that's…read morehard to beat! I reached out for help on heater replacement, he responded and came right away, and got the work done in an hour. He also provided great suggestions on maintenance and routine care. I really appreciate the excellent work you do David. Will reach out again in case I need help in the future, thank you again!!

Clean and very quick job! We requested a boiler replacement and he did a great job. Aside from…read morethat, David is a very nice and friendly guy! No once did he ever make us feel uncomfortable with his work. Highly recommend.