My experience with Amor Plumbing was amazing. I had an issue with a tankless water heater at my mom's house, that was still under warranty. Rheem sent me the part and referred me to Amor Plumbing. I called them on a Saturday when the part arrived, and an answering service took my message. Amor Plumbing called me back Monday morning to schedule an appointment. They scheduled a time to come out same day, which was great because even an extra day or two without hot water during the winter is tough to live with. Luckily my mom doesn't live too far from me so she had a place for a warm shower. Not only did Ted replace the broken part, he tested the heater, checked the temperature of the water throughout the house, and even made some recommendations. Total white glove 5 star service. I will be calling Amor to come out to install my tankless water heater, and hopefully we will have Ted again. read more

Ted and his assistant Mike arrived on schedule to do a Rheem hot water heater warranty replacement at my house. This was my fifth water heater installed in the past 40 years and today, they did an excellent job surpassing the previous four installations. They advised me to buy certain types of hot/cold water flex lines and avoid other popular brands based on their experience. Mike checked every water connection by hand and then the gas connection with a machine. And then Ted checked every connection again. They also thoroughly cleaned up and took away all the debris. I will certainly use them again. Total white glove 5-star service! read more

Ted came to my house in a timely matter. He fixed our water heater with a great attitude and explained everything. He did a great job can't thank him enough read more

I wanted to love this company because they are local to me. I wanted an estimate for a new install for a tankless water heater. Recommended as a Pro Installer on the Rinnai website. First I tried their online job request for an estimate. I gave details and photos. Supposedly, you get a quote in 60 seconds. Nope, nada. More than a week goes by and I call and get the answering service. I said I will call back the next day not so close to closing time. I call back, and get the answering service and leave my information. I am told I will get a call back the same day or the next day at most. That came and went, plus another day without follow up. Maybe they are great as plumbers, but I will never know because they lost this customer. They get one star for having a polite answering service. read more

I had a really experience with Amor Plumbing. My water heater made loud horn noises, the manufacturer recommended replacing control valve and burner. So I hired a licensed plumber to do it. After replacing both parts, the noise persisted. Plus there's gas smell. Ted from Amor came and rescued me and my family. He found gas was leaking. He fixed all the problems we had been having, plus explaining his findings and process very clearly. I would recommend Ted to fixing difficult plumbing problems. I would surely contact Ted if I have any need. Thank you Ted. read more

Highly recommend their service. A bought a water heater from Lowe's and they scheduled Amir Plumbing to install it for me. The whole process went very smoothly. Tonya help scheduled the installation in a proactive manner. The information needed by them was communicated clearly, no hidden fee was charged . Ted came by and provided a professional installation service. All I needed to do was just open my garage door and signed documents at the end. Everything was nice and neat. Besides, Ted patiently explained configuration of the heater to me and offered me a free demonstration of how to perform the annually maintenance this time next year. read more

Amor Plumbing - Water heater installed - Plumbing Near Me - Fremont, California

There are 2 persons that involved during "Rheem Water Heater" warranty work/repair at my home. Tonya did a good job to schedule service to my water heater issue (Part defected after 1 year) and she also called the warranty company for the parts coverage.Tonya help scheduled the installation in a proactive manner. The information needed by them was communicated clearly.She is very nice and tentative to the issue that I had. Ted provided an excellent service! He did diagnostics for our "water heater" and found the issue/problem and explained to me all the process. He was awesome and professionally installed a new parts on my warranty water heater and also made sure that my gas pressure was met the minimum specs so my water heater could run efficiently! Ted is very friendly, his service job is above and beyond! He did found small leak on top of my water heater and caused by the washer. He did replace the washer + the new Gas valve at small reasonable fee. Thank you for giving me hot water again!!! I give 10 out of 10 for their services!!! I'm very pleased with Amor Plumbing! Highly recommend this company! This is 5 START Company for Plumbing/Water Heater related work! Loc Nguyen (San Jose) read more

TL;DR: Outstanding water heater company. Knowledgeable and professional. My water heater started to leak and needed to be replaced. I called another certified installer to perform the setup. The provider conned me: installed wrong burner unit, made five fake appointments and later tried to bill me for the appointments even though my tank was still under the warranty and all repairs would have been covered by the manufacturer. This has been going on for five months. Out of the desperation I called my tank's manufacturer , State Waterheaters, A.O. Smith Company. They recommended AMOR. AMOR quickly diagnosed the problem, and repaired the problem. I couldn't be happier with AMOR, their professionalism, technical expertise and responsiveness. read more

I had both warranty service done on my 7 month old Rheem water heater and replacement of whole house water regulator. Ted came out and did a fantastic job!! He was so informative and personable, so I learned a lot.. I also dealt with Tanya in the office who was always polite, efficient and really knowledgeable too. I will definitely be calling them with any future plumbing needs read more

We had multiple problems with our new heat pump hybrid water heater. The manufacturer (Rheem) made multiple attempts to diagnose it and failed. They had Amor Plumbing come out to evaluate it. Ted did a thorough and complete assessment, while Tonya worked with the manufacturer (Rheem) on parts and warranty coverage. Ted's skill is like that of a surgeon: careful, analytical, detailed and accurate. His competence, knowledge and experience are amazing. He has an outstanding level of commitment. Amor was able to navigate all the nuances, identify each problem and get the unit fixed. I cannot recommend these folks highly enough. read more

On Tuesday early morning, one of the two water heaters in my house - the larger 75 gallon model - started leaking. I shut it off. When I woke up, I noticed on the label that the manufacturing date was 1/13/2016. I called AO Smith to inquire about warranty. It turns out the unit had a 6-year warranty, and it was just 3 months short of that. AO Smith referred me to two plumbers. One of them didn't accept calls. The other was Amor Plumbing. Amor was able to make the determination that the unit had failed, and was eligible for a free warranty replacement. I know that they spent a lot of time dealing with AO Smith to process the claim. Amor had availability the next morning. Out of 5 labor plumber quotes for picking up the new unit, hauling it off, and installing the new one, Amor came in on the high end, but one of the others was at the same number. I chose to go with Amor because it was easier as they had a direct line to the manufacturer. They showed up right on time the next day. There were 3 men initially. They did some code upgrades. They were in and out in less than 3 hours. My husband and I both took showers in our upstairs master bathroom today. I hope the replacement water heater will last at least as long as the old one. Unfortunately, even though it has a manufacturing date of 9/17/2021, the unit warranty does not start over, it still expires on 1/13/2022. The labor is warrantied for one year by Amor. My next water heater probably won't be an AO Smith, but I hope that's a long ways off. read more

I called them on 11/15 to schedule an appointment to install Aquasana whole house water filter. They said they will get back to me within a day. After not hearing anything, I called them on 11/17. They said they will get back to me within a day. It is 11/24 and no word from them. You guys may be busy, but you need to make sure that you get back to your customers on time. Edit - I read some other reviews and some other people had similar complaints. Amor's response was that "you connected to our live answering machine". In my case, I talked to two different REAL persons on two different occasions. read more

Knowledgeable and customer centric with A+ Service. Our water heater stopped working. Tonya was very knowledgable, explained to me, what was covered under warranty and what may not be covered. Jerry came out within two hours, drained the water heater, changed the required parts and explained to me the entire process. Such a pleasure to work with an honest, transparent and friendly organization. I will definitely use them again and recommend where possible. Thank you and keep up the good work. read more

My water heater stopped working one night after hearing a loud boom sound coming from it. I reached out to Amor Plumbing via phone and their online message form late Wednesday night. First thing Thursday morning, I received both a phone call and email from Tonya letting me know what my options were. Tonya looked up my water heater's serial number and was able to verify that it was within the serial number range that had a Whirlpool burner / gas control issue. Within 3 hours of speaking to her, a technician was at my place starting his work. He drained out the 50-gallon water heater to remove any sediment build up and also replaced the burner and gas control. Super satisfied with his professionalism and quality of work. Definitely would recommend Amor Plumbing too anybody with any water heater issues. read more

Had a Whirlpool gas heater recall and they are the only one serving my area. repair done but was charged additional $180 for service which is not a issue, but after the recalled parts replaced the heater makes a loud fog horn sound whenever it kicks off. Called them and ALWAYS can reach the answering service and after 2 weeks I finally got a call and they said they had to check with manufacturer first, that was now 6 weeks of nothing from them, even though I called and asked for services and was only able to leave messages This will be a first stop of making sure I put the review to let people aware of this practice, next would be BBB or even small claim court, this is just ridiculous read more

Zero stars. I got referred to this company because my water heater is still under warranty, trust me DO NOT go with this company it is not worth it! Their service was horrible and I felt completely violated, the office manager Tonya, was aggressive, rude, and demeaning. You don't have to take my word for it, look at her responses to others on this yelp page, she never has the "customer is right" attitude and always points the finger in a mocking way. I had made an appointment for a Friday and they never arrived, called several times that day with no return calls. When I finally got ahold of Tonya on Saturday she said I was informed that my appointment was cancelled Friday and would not provide proof of this and refused to acknowledge their mistake. On top of this there were several issues that we were left with when they were done. Tonya claimed they were extremely busy and would not return my urgent calls for days on end. With all that being said about Tonya, I would like to say when Ted came out to our home he was knowledgeable and nice but he left us with more problems, for example he didn't tighten a valve under our sink properly causing it to leak endlessly and causing damage. Tonya refused to hear us out about it, instead she started yelling at us. People make mistakes, even professional plumbers but this company will not acknowledge their mistakes. I also believe Amor Plumbing ILLEGALLY recorded my calls without my knowledge, Tonya frequently said over the phone and over text that she has recordings of some of my calls, I believe I was never informed the call would be recorded. CIPA regulations require businesses to ask for consent before they monitor a call, as well as recording it. They are violating the California Invasion of Privacy Act, I tried to reach out a while back to discuss this in a professional manor but they will not respond. read more

I have the same bad experience as the review below. My Whirlpool water heater stopped working. A.O.Smith customer support referred this service to me. I called them and I was told that they would call me back to schedule an appointment. But it never happens!!! By the way, you can search for A. O. Smith service providers from their Web site. Do not waste your time on this one. read more

I was referred to Amor Plumbing by the manufacturer of my water heater (State Water Heaters) since my water heater stopped working last Thursday. Since it was still under warranty, State Water Heaters helped me troubleshoot and diagnose the issue as related to a recall of that particular model. They quickly overnighted the parts and all I had to do was schedule Amor to be on site to perform the labor. Amor has an answering service and I didn't expect a call back since I had called late in the day on Friday. We played a bit of phone tag on Monday but I was finally able to connect with someone from Amor late in the afternoon who was very well experienced in helping diagnose and validate the issue. I didn't get her name but she was very professional and gave me all of the information up front like needing to drain the water heater and examining it for potential scale which would incur an additional fee to flush. I appreciate that honesty in a company and being transparent about what can be done since this helps set my expectations on the repair that is taking place. After we went through that, she helped me set up the appointment for the very next day in a window that fit my schedule. The very next day the technician, Jerry, called me before he arrived but I had scheduled someone to allow him into the house. After the job was done, Jerry called me back to share that the repair had been successful and that there wasn't any further issue. All in all, great customer service and I'm very satisfied with Amor Plumbing! Thank you! read more

These guys are awesome! They came out to perform a warranty water heater replacement, but discovered I had leaky pipes behind it. They showed me what was going on, explained what needed to be done, and took care of it right away! They obviously knew what they were doing, and did an excellent job. And they cleaned up after themselves! Highly recommend! read more

Had them repair a water heater today. They called with a 20 minute advance arrival time, arrived in the time period that we had scheduled and the water heater tech was nice and professional. My water heater was still under warranty with AO Smith and I needed to use an AO Smith authorized repair company. They changed the thermometer. They did up-sell me on a larger drain pipe thing to easily remove the sediment $130. Lesson learned San Jose has hard water and I really did need to flush my water heater twice per year as good routine maintenance. The tech showed me the giant rock sized sediment in my 4year old water heater. The only downfall was I couldn't get same day service but they did schedule me for next day. Highly recommend this company. read more

Completely irresponsible and not untrustworthy. Surprised they are still in business. No show and no follow up for an appointment. Called multiple times. Not even able to track the record. Same BS answer that they would call back, then nothing happened. read more

Im very pleased with Amor Plumbing! Ted serviced our 2 year old water heater that was under recall. It was making popping noises. Fortunately it was part of the recall from A O Smith Company so I only paid for the gas line upgrade. The other parts were covered (approx. $600) He is an expert in his business, proficient, knowledgeable, and very helpful in answering our questions. He took the time to inspect each aspect of the water heater. The company is very busy with service calls so be patient with the scheduling. You will eventually be acknowledged. Thank you Amor Plumbing! read more

Amor Plumbing - Damaged burner assembly. - Plumbing Near Me - Fremont, California

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Great Service, highly recommend! Ive been wanting to replace my water heater for sometime now. Ted came out and let me know what my options are and what kind of tankless i should install. The install came out really nice and its working great- thanks! read more

I chose to contact this firm because they're listed on the website of my hot water heater manufacturer (A.O. Smith). I made three phone calls, each time getting a promise that someone would call me back. No call back. Tried an email. No response of any kind. I tried sending a message direct from the website. Again, nothing. So I have no idea if these guys and gals are good plumbers or not. I never got the chance to find out. read more

Wow! Amazing customer service from start to finish. I cannot say enough about the service I received from Amor. Tanya, who took my call, was kind enough to inform me about a recall on my water heater, which she was under no obligation to do, thereby saving me hundreds of dollars. She instructed me on how to apply for the recall, and scheduled a technician for the same day. Jerry, the technician, was courteous, professional and took the time to explain all the repairs to me. Total time from when I called Amor to the time my water heater was back in action was literally 3 hours same day! Amazing!! read more

We were referred to this business by AO Smith regarding a water heater issue. My husband called Amor plumbing yesterday and told them about our problem. The technician told them that he will have to check on things and would call him back. Late afternoon, he called back and was told the tech will return his call. That return call never happened. So, I called them again this morning. Same treatment. I was told I am going to get a call back from a tech that was five hours ago. No return call yet. I also would like to add that if you use this company to install a water heater for you, do not let them install an AO Smith unit. read more

Outstanding service!! When my tenant was unable to re-light the pilot light on a State Industries water heater, I discovered that the heater model was under a recall. Customer service at State recommended a few State-licensed plumbing services in my area, and Amor Plumbing was the first company that was available to help. Tonya at Amor Plumbing was very knowledgeable; she contacted State in order to obtain the correct parts for my water heater (gas control valve and burner assembly), and pushed for getting the parts delivered via UPS Next Day Air. On the day that the parts arrived, she arranged for a technician to replace the parts that afternoon and described about how long the repair would take. She contacted me when the technician arrived, and when the repair was completed. She also provided details about what the technician observed about the old, replaced parts. I really appreciate Tonya's attention to detail and being thorough. I highly recommend Amor Plumbing for your water heater repairs! read more

Jerry C. Was amazing super helpful with water heater warranty work, knowledgeable and friendly would ask for him specifically next time!

Ted, and his companion have installed an A.O Smith water heater I bought at Lowes a few weeks ago. I cannot be more happy, the installation quality is excellent, they came on time, and finished the work quickly. I can highly recommend their service, and will use their company in the future. Jan read more

Jerry came to my home to fix the noisy burner of my AO Smith water heater. He arrived on time fixed the problem extremely quick. He also shared nice tips on how to maintain the water heater. This guy is super friendly, knowledgeable and most importantly efficient at his work. Jerry is awesome! read more

I would like to give 0 Star! I was refered by AO smith, my water heater still under warranty. Call them early in the morning and later afternoon on 12/12,12/13,12/14.total FIVE times, every time I got the same answer,'I took message for you, will call you back to set up the appointment. ' but I never get any call back.If they are too busy to take care of my water heater, why not tell me earlier? No hot water for 3 days, I can't wait anymore! read more

Highly recommend this plumbing company!!! First, there is always a receptionist on the phone to take your call. And Tonya did a good job to schedule a technician to service to my water heater issue and she also called the warranty company for the parts coverage. Second, technician Ted is very friendly, his service job is above and beyond! Not only he fixed the issues, but also he found root cause, modified the system to prevent it happen again. read more

The technicians Jerry and Alex are very professional and friendly. Problem fixed perfectly.

No call back after 4 messages. Agree with the other reviewers. If you are that busy the courtesy of a phone call saying so is greatly appreciated. read more

Ted provided an excellent service! He fixed our water heater issue and answered all our questions patiently. He was awesome and professional. Will definitely recommend this company to my friends. read more

Ted from Amor Plumbing does excellent work!!! He came and did some warranty work on my water heater for me and also made sure that my gas pressure was met the minimum specs so my water heater could run efficiently!!! Thank you read more

After sever contacts with Alpha Omega Plumbing Inc which I never receive any reply from this plumbing company. I called AO Smith water Heater Company again about their recall. They gave me Amor plumbing's number. I was able to schedule with Amor plumbing right away. They told me in advance if need to replace the drain vole there will be extra charge. This morning Jerry come to my house to repair the Gas Control. He is very professional and did an excellent job. I am very satisfy with his job and professional. Thank you Jerry. read more

Amor Plumbing has amazing service! They are very professional and reliable. They were very honest and offered an affordable solution to our problem. I will definitely use them again for any future plumbing issues! read more

If I could give a zero star, I would. After being referred to them by the A.O. Smith recall customer service team, I called and talked to the receptionist two times. Both times she said that he could give me a call to schedule an appointment. Yet, nothing happened! Not even a phone call to say that they are overwhelmed by the volume of service calls and can't service my hot water heater! If they aren't calling people back, why take down the information to give false hope that someone will contact you? Just a simple "We are sorry but we can't help you" would be nice so I don't have to keep on waiting. I could just move on to call the next plumber. It's a common courtesy! read more

My original impression of Amor Plumbing was a good one. They came out to replace my leaky kitchen pipe and after further investigation on a separate issue, replaced the kitchen faucet. Ted (the owner) was really nice. He was efficient and explained what he was doing. The experience was overall a good one as everything was back to working order... so I thought. About 3 days after the replacement, the pipe started backing up. It was a slow clog so we were able to manage. I called Amor Plumbing and left a message. There was no response for 4 hours so I called back. The receptionist took my information down and told me that the schedule was pretty tight and that Ted would call me back if he had a cancellation. That's understandable, but 3 days later with no response from Ted or Amor Plumbing is not. I ended up calling a different plumbing company. They were able to come out same day to look at the clog. They ended up snaking the line and found a rag in it. I'm not saying that Amor Plumbing put the rag in there and I'm willing to give them the benefit of the the doubt as sometimes things happen. Overall, I'm giving Amor Plumbing 2 stars for lack of communication. I really wish them well as Ted is a great guy. I'm just hoping this is just a one off. read more