Very friendly and professional. Came out the same day. Fixed my problem quickly. After completing…read morethe project H-Town offered to come check my AC or heater for free at a later date of my choosing..

We have used H-Town for AC repair in the past, but this time I needed plumbing work done and…read morefinding out they now offered plumbing I decided to give them a call. Dispatch routed me to the plumbing side and we scheduled the appointment quickly. Hamzeh called in the morning on the day of the appointment to let me know his ETA. When he arrived I showed him all the tasks we needed done (changing one kitchen faucet, two wide spread bathroom sink faucets and a tub spout). Once he checked everything out, I asked him for a quote on the spot (about ~$1K) and how much time he thought it'd take (2-3 hrs). I thought his quote was reasonable and asked him to go ahead and do the work right then since I already had the faucet hardware. He gave me really clear instructions on which type of tub spout we needed and I went and picked that up while he got started on the other tasks. 2.5 hours later he was done. Hamzeh left the work area very tidy and was very communicative throughout the process. He was so helpful with his tips for preventing clogs from algae buildup in our 30 year old pipes that also have A/C drain line connections. Thank you so much for a professional job done well.

Fantastic work changing out my garbage disposal. Great communication without being overbearing!…read more Work was complete in an hour and at a competitive price, will definitely use again.

Service was quick and the Tech was very knowledgeable. Will definitely be using New Gen Plumbing…read moreagain!

Great, amazing professional service! Thank you so much Claudia for making my appointment so quickly…read moreand seamlessly. Sergy, thanks again for all of your help. I will definitely have you back to replace my two other bathroom commodes. Well done team thank you

On 7/8/25 we received 3 quotes for Gas lines to be ran from Meter to House. HTown was most…read morecompetitive. On 7/9/25 Sergey went above and beyond his scope of duty. They ran new lines with extensive prep & execution of project. The water heater also needed to be repaired to be in compliance with City code. Sergey replaced lines to temperature relief valve. HTown Plumber was extremely diligent in completing the project & competitive in their pricing. I highly recommend HTown Plumber & will definitely use their services in the future. After the Project the City inspector gave us the green light. I also contacted HTown for another issue. All technicians were polite, respectful, proficient and professional. All costs were negotiated to satisfaction. Thank you HTown your number is now on speed dial if your services are ever needed in the future!

Pricing was straightforward and Joshua was very clear on what he needed to do. If I have any more…read moreplumbing needs I will contact these guys again!

I selected a top rated gas hot water tank, and the manufacturer's web site listed them for Houston…read moreand I called them Sunday as my old tank had failed and was leaking water all over my utility room. I appreciated that I got a real person vs AI fake call answerers or recording machines, when I called. He asked about my situation vs everyone else who wanted just to come out for $$ to do an estimate. He asked for pictures of my tank and ventilation on roof, and then outlined his costs. He came off very professional and said his guys would her on Monday afternoon--which they did on time and listened to my concerns not to scratch my washer/dryer . The guys were professional as well. I not giving a 5 star as I desperately wanted a service call on Sunday given the water everywhere. That they were unable or unwilling to do--I'd even pay extra. (If they came to my rescue on Sunday I'd given 5 star and post a video on FB and other social media as I wanted the problem solved that day). I'd use them again if the tank lasts as long as my old Kenmore. The professionalism made them stand out--just hope it doesn't fail on Sunday.

I cannot say enough great things about Geovanny with City & Beyond Handyman Services! He recently…read morecompleted my master shower renovation, and the transformation exceeded my expectations. I'm 6'1", and since purchasing my home in 2015, I've never felt comfortable using the master shower because it was simply too small for me. I primarily used my guest shower because it offered more space. I can literally count on two hands how many times I've used my master shower over the years--and since I don't take baths at all, the tub was basically wasted space. When I explained my vision to Geovanny, I told him I wanted to remove the tub, extend the shower, and create a spacious, spa-like feel. Boy, did he deliver! He took the vision I had in my head and brought it to life beautifully. The new shower feels completely different--open, comfortable, luxurious, and exactly what I wanted. The renovation did take longer than we initially anticipated, but the finished result was well worth the wait. Quality work takes time, and I'm extremely happy with the final product. I've worked with Geovanny on several other projects throughout my home, and he delivers top-notch results every single time. He has definitely become my go-to person for home projects. 10/10 -- I highly recommend Geovanny and City & Beyond Handyman Services, and I will absolutely continue using him for future projects!

Had my shower cartridge replaced and a new shower head installed, and I couldn't be happier!…read moreGeovanny arrived right on time, was very friendly and professional, and cleaned up perfectly after the job. The price was really reasonable too. Highly recommend!

I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

THE MOST EXPENSIVE ONE HOUR REPAIR IN HOUSTON…read more FIVE DAYS WITHOUT HOT WATER. A $1,000 LABOR QUOTE FOR A REPAIR THAT TOOK ABOUT AN HOUR AND THEN TRIED TO HOLD PARTS THAT BELONGED TO ME HOSTAGE WHEN i WANTED TO GET THE REPAIR DONE BY ANOTHER COMPANY. BASED ON MY EXPERIENCE, TEXAS WATER HEATERS SEEMED FAR MORE INTERESTED IN MAXIMIZING THE SERVICE BILL THAN HELPING RESOLVE THE PROBLEM. I CANNOT RECOMMEND THEM. USE EXTREME CAUTION AND GET A SECOND OPINION BEFORE APPROVING ANY REPAIR WORK. We purchased a Navien tankless water heater from Texas Water Heaters in December 2023 (their recommendation), including installation of a new electrical outlet. When the unit stopped producing hot water less than three years later, we expected a straightforward warranty repair. Instead, we spent five days without hot water while Texas Water Heaters turned a relatively simple repair into a frustrating and expensive ordeal. The technician initially told us the motherboard had failed, they were getting weird electrical readings and that labor would be covered because Texas Water Heaters had installed the electrical outlet. Texas water heaters then brought in an electrician, who claimed the outlet was functioning properly. After that, Texas Water Heaters changed course and presented us with a quote of $1,000 in labor (because we hadn't purchased their service package/labor warranty at time of install) to replace a fan and PCB control board, despite the parts being covered under warranty. YES, THEY TRIED TO CHARGE $1000 TO REPLACE TWO ELECTRICAL PARTS COVERED UNDER MANUFACTURER'S WARRANTY IN ADDITION TO THE $89.00 service fee just to come out! The THOUSAND DOLLAR estimate to replace two electrical components IMMEDIATELY raised red flags. I contacted another Navien-authorized service provider, who told me the repair should take about half an hour and that their hourly rate was $175. Unsurprisingly, I chose the second company. The situation became even more frustrating when Navien informed us that Texas Water Heaters had arranged for my warranty replacement parts to be shipped to their office instead of my home. Navien further explained that because Texas Water Heaters had accepted delivery of the parts on my behalf, Navien would not send replacements and I would need to obtain the parts from Texas Water Heaters. When I called to request my parts, I was initially told they had to be returned to Navien. Only after I requested written confirmation that Texas Water Heaters was refusing to release parts that belonged to me did they call back and suddenly agree I could drive over and pick them up. The second service company completed the repair, installed the warranty parts, and performed a full tune-up for a little over $300.

Jorge did such a great job. He came at a very reasonable timeframe, ordered the parts very quickly…read moreand fixed our dishwasher without jacking up the price. His quoted price is reasonable, he is an honest worker and he is very reliable.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Shawn flushed my water heater and replaced two corroded hoses. About two days later one of the…read morehoses was leaking so I messaged Shawn about it and he immediately arranged for one of his plumber coworkers to come out and fix it despite it being around 5 PM. Everything works well now!

They responded to my call promptly. They tried to troubleshoot over the phone in case the fix was…read moreeasy. They were reasonable in assessing the urgency of my repair, the price was more than I expected but may have been similar to other market prices. Technician was clean, polite, and I felt safe.

Definitely recommend. Much more affordable than any other plumbing companies in my area. Fast and…read moreinformative

Had a drain clog in the kitchen. They sent a guy out that was not capable of fixing the situation…read morebut served as a wing man to bring somebody else out. It was a simple job put they wanted to get more revenue. I told him to leave.

After Winter Storm Uri, we discovered five different kinds of pipes in our house. All five had…read morebursts in them. Because of the extent of repairs needed, we decided to just go ahead and repipe the whole darn house and from start to finish and HaLo was phenomenal. As most of TX knows it's been hard to get a hold of any plumber, but Karen and their crew were remarkably responsive and got back to me when they said they would every time. We did have to wait a little to get on the schedule but it was for a reason I appreciated: while supplies were limited they were trying to help the most people instead of sinking all of their materials into one job. They helped me avoid cutting into wood paneling and built in bookcases that would have been a nightmare to repair by moving a hose bib. And when the job was over Nayar was very patient with me when I asked him to give me an overview of where all the lines were located in case I had to trouble shoot anything. Also, the employees who only spoke Spanish were so kind in dealing with my poorly mangled Spanish - So. Kind. It's been about a week since my job was done now, and all the lines are fully functional with no issues!

My experience with Halo was extremely frustrating. A drainage project that began around July 8 took…read moreabout a month to complete, leaving a trench around my home and delaying other work, including roofing, electrical, and AC repairs. The biggest issue was a nearly $6,000 change order for a bathroom drain addition that was clearly identified in the drain inspection provided to the owner before the project was quoted. That inspection recommended replacing both older cast-iron systems with PVC. I was told the report was not fully reviewed before the quote was prepared because the owner receives too many reports and is usually rushed. Unfortunately, that lack of review resulted in a major added cost. There were also property-damage issues. My sidewalk and sprinkler cable were damaged during the work. I had to push back repeatedly after initially being told the damage may have been caused by me or my subcontractors. Communication and customer service were also disappointing. I found the project manager dismissive, and my request for a site meeting with the owner after the first major issue was ignored. The project total nearly doubled. When I requested a resolution, I was offered a split of the cost of the quoting error rather than removal of it. On a Friday evening, I was told the error would be removed; by Saturday morning, I received a threat and a promise of a lien. I cannot recommend Halo based on the inaccurate quoting, property damage, prolonged disruption, and handling of these concerns.