LONG REVIEW , BUT WORTH IT IF YOU WANT IT RIGHT!
So I'd normally rather go back to Afghanistan than deal with my home warranty company and the bottom of the barrel contractors they send to not fix my problems. But, what a fantastic experience with All the Time Plumbing! I will definitely use them every time, from now on.
It all starts with the normally dreaded first contact. The man who answered the phone was polite, informative, helpful and easy to understand. He figured out what my issue was and set up a plumber for the next day to replace a part in water heater #1. The plumber showed up on time, was polite, and explained what the issue was and what he'd do to fix it...in plain English. He drove to Conroe to get the part and fixed water heater #1 the next morning (and was on time again). While in my attic, he gave water heater #2 a quick inspection and noticed it was leaking and heavily corroded on the top. Again, his explanation and show-n-tell was in plain English, and he recommended we call my warranty company to get water heater #2 replaced.
Again, the same man called me back to make the appointment and cleared some of their schedule to get my job done (turns out the helpful guy on the phone is the business owner). My plumber showed up with a new hot water heater the next morning, and had the owner with him to help get it in faster! They had the job done quickly and showed me the original corroded pipes - no doubt I was teetering on having a water heater come down through the ceiling in the near future. The owner also already had a roofer arranged to come out and reseal the venting on the roof to complete the job - price all wrapped into his original charge.
After leaving the owner called me twice to check up on the roofer who hadn't shown up yet. He contacted the roofer directly and told him to get it done. The roofer (different independent contractor) showed up and did the job he was supposed to. Naturally, he found some additional "terrible" problems with my 1st water heater venting that needed fixing. Ok, how much? $165 dollars to pound 2 nails and seal a vent cover. Nope. "Ok, I'll do it for your for $100." Now this is the kind of contractor I'm used to dealing with! Fine, do it.
The owner called me back for a third time that day to ask if the roofer had completed his work and if I was happy. I told him I was very happy from beginning to end with their work. He asked about the roofer's work and I said I didn't appreciate the fact that a job cost $165, the 2 seconds later only cost $100. He was very concerned and said that's not the way he did business. After telling me that contractor would have only charged him $50 to do the same job, he said he was going to refund me $50 of the $100 dollars I paid the guy. Seriously? That was a separate contract I entered into with that roofer and not even the owner's direct responsibility and he had enough pride in his business and doing things right that he decided to refund me the overpay.
I found my plumbers for life. They did great work and made the problems and solutions easy to understand. As importantly, I now know I can trust them which is a true rarity in this arena. Great job guys! read more
