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    Plum Crazy Plumbing

    5.0 (5 reviews)

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    Plumbing inspection

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    Atlas Plumbing and Mechanical

    Atlas Plumbing and Mechanical

    4.8
    (56 reviews)

    Had to make an emergency call to Atlas for a failed sewer pump. Brian was able to diagnose the…read moreproblem and get the system back online Response time was great, quality of work was handled in a very professional manner. Thank you Brian for getting us back online in an expeditious time frame. Highly recommended.

    I hired Atlas to replace a kitchen faucet & shower valve at a residential property in Chico that I…read moremanage from out of state. Both the owner & technician knew I relied on an onsite property manager since I couldn't always be present. The first service on 5/9/25 required 5 return visits over 3 weeks. Replacing the sink faucet caused a pipe to burst. The tech told my onsite assistant, who thankfully insisted on being present during the repairs, that he'd caused it, but the owner later called about his $665 invoice & insisted it was old pipes, so I paid in full. The tech later returned to restore sprinkler power he'd turned off, replace the well cover he'd left off, & replace the shower valve, since he'd initially ordered the wrong part; he came back again to install the correct one. I returned to the property 3 weeks later & found a large pool of water under the kitchen sink. The owner sent the same tech back, who showed me the leak was caused by piping he hadn't tightened. He confirmed I wouldn't be charged for that visit. A few days later, while I was still onsite, I called Atlas for a clogged disposal. The same technician was dispatched & demonstrated that he'd gotten the disposal cleared of eggshells & working before he left. It clogged again the next day, & that same day the new shower valve also broke. Frustrated, & before making any accusations, I hired another plumber who'd worked on the home for years (unbeknownst to me) to check Atlas' work, willing to pay extra if it turned out everything was legitimate. He found a P-trap cut too long had caused the disposal clog, & that the replaced shower valve wasn't the correct model. He charged $175 to fix both properly. When I called the owner to discuss my hesitation to pay his $436 invoice, he became furious, raised his voice, accused me of trying to dodge payment, & touted his years in business & online reviews. He mentioned he could be recording our call & insisted he should've been asked back since he guaranteed his work. I was shaken by the exchange & followed up with a detailed written account to protect myself. Given his hostile, unprofessional behavior & the shoddy work another plumber had to correct, I didn't pay the invoice. After one email exchange, Atlas never followed up, & it's taken me over a year to speak up after a traumatizing experience. I'm documenting this so no one else, especially other women, has to go through what I did, & because Atlas seems to prioritize its online reviews over actual customer experience & quality work.

    Tom's Septic

    Tom's Septic

    5.0
    (15 reviews)

    Absolutely amazing experience with Tom's Septic from start to finish. From the first phone call, to…read moregetting the appointment scheduled, to how quickly they were able to get out to the house - everything was easy, professional, and exactly how customer service should be. Jason called me when he arrived and immediately set expectations for what he would be doing, what to expect, and about how long the process would take. He was incredibly easy to talk to, answered questions, etc. You could tell he genuinely cared about doing a great job and making sure I knew what was going on. Jason was awesome. It's refreshing to work with a company that makes the entire experience this easy. Amazing people, amazing service, and an amazing experience all around. Tom's Septic has absolutely earned a customer for life. I wouldn't hesitate to recommend them to anyone!

    I can't say enough good things about Tom's Septic and especially jason, who I had the pleasure of…read moredealing with. I originally called Jason out because I thought my septic tank needed to be pumped. He drove all the way out to my property, took the time to look everything over, and then gave me an answer that honestly says a lot about the kind of person he is, "Save your money--you don't need to pump the tank." Instead of taking my money for a service I didn't need, Jason identified that the actual problem was roots clogging the intake to the tank. He could have easily pumped the tank, collected the money, and sent me on my way, but he chose to be completely honest and upfront with me. That kind of honesty, integrity, and professionalism is hard to find these days. Jason put doing the right thing ahead of making a quick dollar, and that speaks volumes about both him and Tom's Septic. If you need septic work done, I would highly recommend Tom's Septic. Having someone show up, diagnose the real problem, and tell you when you don't need to spend money is exactly the kind of business I want to support. Thank you, Jason, for being honest and treating me right. You've definitely earned my trust and my future business

    Plum Crazy Plumbing - plumbing - Updated August 2026

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