Warning to guests and parents of children with food allergies:
We heard great experiences from other parents about how much fun their kids had at Legoland so we visited for the first time with our 3 year old daughter and 5 year old son, anticipating a wonderful time. Our son is a huge fan of Lego and builds several sets of them each week. While they did enjoy the rides they went on, we had an unfortunate incident due to Legoland's negligence in causing our son to suffer a food-related allergic reaction.
We ordered a gluten-free and nut-free pizza for our son and daughter at Legoland's Pizza Mania but were given a regular wheat pizza instead, causing our son to develop an allergic reaction with huge hives forming all over his head, neck, and legs. Thankfully, we carried medication and an epipen on us, and he recovered after we immediately gave him medication.
We went back to Pizza Mania to ask what ingredients in the pizza caused the reactions since we were puzzled why he got an allergic reaction after we ordered a gluten and nut free pizza for him. To our shock, the manager said the gluten free pizza we ordered was still in their oven. They admitted the error due to an employee at the pick up counter simply handing us a pizza without specifically matching up our ticket number to the pizza. This major negligence indicates very poor management and training of their food service employees. We definitely do not feel safe ordering food at Legoland for our kids in the future. We wish management did a better job to train employees and improve their process to handle food allergy related orders more reliably and seriously. One mistake can be fatal due to the life threatening nature of allergies.
After this incident, we had to spend time discussing with their food/beverage directors, restaurant employees, and medical staff regarding what happened. They also requested us to write up a narrative report on site that day. This ended up eating away hours from our afternoon/evening and prevented us from enjoying the theme park. As a result of having a much later dinner and bedtime routine that night, we also had to cancel our plans to visit the zoo the next morning before our flight back home.
***Due to the untrustworthy and irresponsible process that we experienced, if you order an allergen friendly meal from Legoland, please double and triple check when picking up that you really receive the correct food item. Otherwise it is safer to bring your own food if you or your children have severe allergies.***
We hope that Legoland's management can take steps to make it a more reliable allergy-friendly park to protect children and guests from facing life threatening food allergic situations. read more