Attention Paymard family. Please read my review of my family's experience today…read more
My kids wanted to treat me to Father's Day breakfast before heading to the fair. My daughter was the one who chose T's Cafe for our celebration, excited to share a place she loved with the family. Unfortunately, what should have been a special family meal turned into one of the worst restaurant experiences I have had in years.
We arrived at 11:37 AM and were quoted a 20 to 30 minute wait. We were not seated until 12:29 PM, nearly an hour later. I understand holidays are busy, but quoting a wait time that is off by almost double sets the tone for a disappointing experience.
Unfortunately, the service only deteriorated from there.
After being seated, it took 10 minutes to receive water, 20 minutes before our server Leslie took our drink order, approximately 30 minutes before our food order was taken, and 45 minutes after being seated before drinks arrived. Even then, the drinks were delivered separately, about five minutes apart.
Our meals arrived roughly an hour after being seated, and once again, the three dishes were delivered separately several minutes apart.
Long waits on Father's Day are frustrating, but understandable. What was not understandable was the complete lack of accountability when our order was delivered incorrectly.
My daughter specifically requested wheat bread on her sandwich for health reasons and was served sourdough. My son ordered a fried chicken sandwich and instead received a chicken fried steak. When Leslie finally returned, approximately 15 minutes after our meals had been delivered, I politely pointed out the mistakes.
Her response was shocking.
She dramatically flipped through her handwritten notes and insisted that my daughter had ordered sourdough and that we were mistaken. She acknowledged that my son's order was incorrect but made no effort whatsoever to correct it. Instead, while I was in the middle of asking a question, she simply turned around and walked away.
At this point, we had already requested water from two other employees because Leslie had disappeared for extended periods. Throughout most of the meal, our water glasses remained empty. No refills were offered, and no additional beverage service was provided.
When we finished eating, Leslie still had not returned. We ultimately had to ask a busser for our check.
When she finally brought it, I asked for her name. She ignored me and walked away. I asked again. No response. I asked a third time, louder because it was clear I was being ignored.
After paying, I asked two employees if a manager was available. They informed me that Pam had apparently left about 20 minutes earlier without informing anyone and was nowhere to be found.
I then asked those employees for the server's name and was told it was Leslie. At that moment, Leslie emerged from the bar area and began raising her voice at me, repeatedly calling me "cruel." Every attempt I made to speak was interrupted by her continuing to raise her voice and repeat the accusation.
This occurred in front of other guests at approximately 2:05 PM.
Owners, specifically the Paymard family, I strongly encourage you to review your security footage from approximately 2:05 PM on Father's Day. This interaction should be used as a training opportunity because no guest should ever be treated this way.
What makes this especially disappointing is that we have dined here at least a dozen times over the years. We intentionally support T's Cafe because it is a family-owned, women-owned business, and we have always appreciated supporting a local establishment with those values. In fact, I still think the biscuits and gravy are excellent, and I enjoyed my patty melt.
However, one employee completely ruined what should have been a special Father's Day meal with my kids. My daughter, who had proudly chosen this restaurant to make the day special, left feeling embarrassed and responsible for how the morning had unfolded. That is not a feeling any child should carry home on a holiday.
Poor service can be forgiven. Long waits on a holiday can be forgiven. Mistakes happen.
Being blamed for the restaurant's mistakes, ignored repeatedly, denied basic service, and then publicly berated by a server is unacceptable.
After years of being customers, we will not be returning. I will also be sharing this experience with others because no guest should be treated with this level of disrespect. A restaurant's food may bring people in, but customer service determines whether they come back, and in this case, it guaranteed that we won't.