Do not order anything online from this website. Absolutely horrible customer service. They do not care about your business at all, and the managers are even worse than the minions running the phones. Two thumbs down and I'm stuck with a pair of boots that don't fit me. Worst experience I have had with a business in years. read more

I ordered a full-price item and received a discount for a first time order. There was no indication in the listing, receipt, or packing slip that this was a final sale item, but when I go onto the retailer's website, I cannot process a return - it shows final sale no return. (I even paid $3,98 for the "free" return feature.) I have emailed the company twice and left two voice mail messages and have gotten no response. Horrible service. read more

Best hat store in Houston area . Ask for David . You can by his craft he values what he does. 10/10

Sales representatives were not knowledgeable or helpful. No communication amongst themselves and with customers regarding merchandise. Can't be a "high end"store of any kind and have bad customer service. Twice we have had the same experience. There will not be a third. read more

Ordered a pair of Black Jack boots. They had quality control issues. I got the next pair in, and they had even more issues after they assured me they would check the boots before sending. The welt was separating, they had scars all over, the soles had wear, stitching going past the pull loops into the shaft, etc. Steer clear. read more

Classy. Beautiful options for men and women in: Clothing, Boots, Hats. They also have a jewelry line. Staff is incredibly nice and helpful.

The staff in Santa Fe is awful. Do not shop at this store. The manager, Mo, was not interested in finding a solution to an easy problem. I would recommend Maverick's, Lucchese, or any other store but this one. read more

Boots are usually nice and they always have someone there to answer the phone if you want to buy but the return dept doesn't answer the phone or return calls. For that reason I will not buy there again. read more

Just a quick peak! I decided to stop here after Sunday Brunch day! Tell you about that next. However, let me start with the customer service being very welcoming. There was always someone ensuring that your questions were answered, so thanks! Now, what did I find boots, belts and buckles. Although, I couldn't find the vest, I was looking for. This was only a quick peek, so stay tuned for my second trip, I saw some really nice boot and could not make a decision. Either way they have very nice western wear and by nice, I mean dressy as well. You have to see for yourself. So, until the next trip on this one. Bye-Bye! Yes, I forgot the pics inside, all the more reason to comeback. read more

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My husband and I were in town visiting the rodeo livestock show the weekend of 3/17/23 & 3/18/We went through the booths at the NRG center and I did not see anything that I liked. So the next day we came here to Pinto Ranch where I purchased a Charlie 1 Horse felt hat from this store. I forgot the gentleman's name that assisted me, but he showed me how to wear a hat, how it should fit and once I made my selection, he took it to where the steamer was, and shaped my hat for me the way I liked it to be. Everyone was very friendly and professional. They also had ladies and men's clothing, boots, plus accessories for the ladies. read more

Pinto Ranch - Me wearing my new Charlie1Horse hat. I removed the band around the hat and added my own that had a little bling to it - Accessories Near Me - Houston, Texas

Pinto Ranch is one of my favorite stores to visit and shop at. They're high quality products and you can find the top leather, fur, boots, belts, etc. products and this store. It's a hidden gem nearby the galleria and many U.S. presidents have shopped here as you can see from one of the pictures I uploaded. Friendly and knowledgeable staff. read more

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Their stuff is good. But return policy is awful. Wont' even take exchanges after the first couple of weeks.

I just realized I never updated my review. Apparently, there was an abrupt change in ownership that cause my refund delay. Thank you to the person that worked tirelessly to address all the issues that the previous owner dumped on your plate. read more

I went into this establishment yesterday 01/23/2025 to make a return from an online purchase. The security guard was welcoming but the female sales clerk was certainly NOT. Her disdain for my mere existence in this store was evident as she begrudgingly processed my return. While barely communicating she abruptly left her cashiering station and went to the back of the store. I waited at the cashiering station for about 5 minutes and when she emerged she breezed right past me and started to graciously help a customer with her jewelry selection. I tried to ask the sales clerk if I was going to receive a return receipt and she blatantly ignored me. Another sales associate told her I was speaking to her and she didnt care. She continued to help the other customer. A gentleman eventually brought me a return receipt. This seems to be a nice store with nice merchandise however, your sales clerk is definitely well versed in ensuring certain customers feel uncomfortable and unwelcomed in this store. She is definitely not the type of employee I would like to encounter in any circumstance and presents a poor representation of your store and community presence. read more

This is a scam. They take your money then cancel Your order and use your funds while it waits and holds are on your card. Do not buy from them they will scam you 100% Positive posts are fake accounts from the company. read more

We visited the store today for the first time. We have been looking for a hat for our 12 year old girl, and every place we went to was a disappointment. They have a variety of clothes, high end boots, gorgeous saddles, jewelry, hats,and some home decor. Our salesman, who we forgot his name - we do know he is a Veteran, was excellent. He was also very knowledgeable on hats and also in shaping them. He did an excellent job shaping my husband's hat, which he purchased somewhere else. All in all, loved the service and walked out with a happy girl who was able to find a hat she loves and for a great price. read more

Pinto Ranch - Accessories Near Me - Houston, Texas

the rudest ever woman in the store and poor customer service. I can see why it faced closure. I walked in and was met by a hostile hello. I asked for a specific boot which was on their website. I was shown a boot. it wasn't the one. I said it was a snip toe. To which I was told the one I'm looking at was a snip toe. it wasn't. anyway to be polite I said ok I'll look at the book. mentioned by side and the lady returned with it. I looked and it was huge. I said sorry I don't like it. it's not a snip and she told me it was and I should try it on and said i don't know what you're on about. a snip toe. this is a snip toe. I apologised and said no thank you. it's not a snip toe. I proceeded to show her a photo of a boot i own and said this is a snip toe. she replied. you like them thinner at the toe. then she just walked off and left me and proceeded to another customer and just left me. I walked towards the door and whilst she was helping another customer I got. so there's nothing we can help you with here? I replied no thank you. and said goodbye. nothing replicated. very very poor. i went and bought a pair in the luchasse store read more

A scam Company!! They lie, cheat and steal your money. They misrepresent their merchandise with phony labels and will never answer their phone. I received one email that they would get back to me as soon as possible. I called and emailed daily and never heard from them again. Do NOT give them your credit card. read more

I was a new customer to Pinto Ranch when I recently made a purchase by phone of a pair of Rios Mercedes boots, which I paid for with my credit card. I went into the Galleria store to pick up the purchase and was helped by Ann who was also the person who assisted me during my phone transaction 2 days prior. Ann was friendly and nice, but seemed somewhat uneasy when I approached her in the store. My purchase was located on the paid shelf awaiting pickup, however Ann informed that she needed to recheck the payment to insure "nothing had changed with my payment since the purchase". I was slightly taken aback by her comment, but ignored it hoping I was just being overly sensitive. Ann verified the purchase was still valid and informed me everything was still good. She preceded to hand me the box without even the thought of offering me a shopping bag. Seeing that I was a little perplexed by this action, Ann then offered me a bag for my purchase and I couldn't help but wonder why it wasn't her first thought to provide me with a bag. I was very impressed by the store and saw several items that I definitely would return to purchase, but I felt a little unwelcome on that day. I'm going to give it another try and hope for a better experience. read more

I have lived in Texas twice. The first was Graduate School at Texas A&M and the second was in Houston on a work assignment. While I'm perfectly happy to just be visiting the Bayou City, there's a few things I miss besides good BBQ and Tex Mex. One is the whole Kicker Kulture (where dancing to the "Cotton Eyed Joe" taught me the true value of Bull Shit) and the other is a certain politeness where people say "howdy", introduce themselves, look you in the eye and shake your hand. I found both during a recent visit to Pinto Ranch. The store is gorgeous and offers a generous and visually pleasing selection of boots, hats, belts, tack, clothing, and as a bonus Filson products. The prices are a bit dear, but this is definitely one of those places that you get what you pay for in both goods and service. read more

Great store. Closest one to my was located in Vegas. I say was because they closed. I still place orders online. I mainly purchase Cowboy/ girl boots. High quality. They carry top boot brands read more

Ordered online and paid extra for free unlimited returns. Received a too small, stained/ damaged Stetson hat. Returned immediately. Two weeks after returned hat was delivered to Pinto Ranch, they still had not shipped a replacement nor issued a refund despite almost DAILY calls placed by me to customer service. FINALLY, customer service rep confirmed there was no replacement available "but the person responsible for issuing refunds was out sick so they couldn't refund my purchase. " Filed a dispute with PayPal. Now PR is saying that they are unable to refund my purchase due to the dispute, which is nonsense. I even emailed step by step instructions copy and pasted from paypal to the seller. Seller is not responding to inquiries from PayPal and is no longer responding to my emails. It's been over a month and they're still refusing to refund my purchase despite being unable to fulfill my order. They owe me nearly $180.00. I will never purchase from them again. read more

they sent me boots that were bad from factory and would not taken them back even though they were not worn stay away from this company I spent months calling and attempting to reach the manager Andrew Givens but after they had my money and told me they would repair them they just stopped respondinf and stopped taking my calls they prob may reply to this but I still wouldent buy from them horribke customer service and im going to make another review including pictures read more

I was visiting the area from Minnesota and decided that I needed a new hat. Steve in the hat department was amazing. He spent time helping me with sizing and fit. He steamed and shaped it exactly the way I wanted it. He made sure it was perfect going out the door. He was so wonderful to visit with that I almost didn't want to leave. I can't recommend them enough. read more

This is the finest western store in Houston. They have a good selection and great customer service.

I am so disappointed. Found the perfect skirt for an event, ordered it 2 day air delivery, which would be 3 days before I needed it, and discovered they sent it ground delivery instead, with arrival 2 days after my event. I called customer service, and the best they offered was to stop the ground delivery and have it returned to their facility. Once received at their facility, they would re-send the skirt. Well...do the math...that would mean even more time before I received the skirt. No other offer was suggested (i.e. send it out today for 2 day delivery as was originally requested so it would arrive on Saturday in time for my event). The rep. showed I checked off ground delivery, however, I printed up my order when I placed it, showing 2 day delivery. I also received and email after the order showing arrival for Wed. (i.e. 2 day). If you need something within a week, don't trust their delivery methods, and don't expect customer service to me customer service oriented. Expensive merchandise with poor customer service. I am super disappointed. read more

Went in to buy a hat. Got the hat. It's a nice hat. Also got a forced earful of right-wing political crap from the salesman. It was uninvited. Don't assume that because I'm a white male in a Western store means that 1. I belong to a particular political party, and 2. more importantly, that I want to hear about a salesperson's political leanings. It's not why I was there. read more

I decided to take a ride over and look. Was greeted by friendly staff thru out my entire stay. As for me, I was looking for black Lucchese boots. I went even the night before to Lucchese outlet store, Staff was nice but I didn't buy. Anyway, the store (Pinto Ranch) is clean and bright loaded with western wear. As soon as you walk in women clothing items on the right and men's on the left and boots in the back. In the middle silver selection buckles, cufflinks, etc. I met a salesman (Verne) who help me find what I was looking for after 3 attempts in finding the right fit. I got my black Lucchese boot with accessories. Hand Made in the USA right in Tx. Also I got an education on not all boots are made equal. It was explained to us that some boots are misleading in saying hand made, somewhat hand made then machined. Boots that are expensive is truly hand made. My girlfriend bought boots too with accessories Plus having them shipped back home, we saved on tax. Now that's service. Pinto Ranch - Service impeccable and Quality is second to none. I will go back in the future for all my western wear needs. Thank You Pinto Ranch. read more

I came here last Saturday for the Old Gringo trunk show. My Mom was in the market for a new pair of boots for Christmas and she wanted my help deciding. It was great to be able to visit with the Old Gringo representative to discuss the new styles of boots and get feedback on what his thoughts were on them. My Mom decided on a new pair and it will arrive at the store next week. The prices for Old Gringos don't vary much from store to store, so even though this is a very high end store, the prices are competitive when it comes to these boots. As far as the rest of the store, they have some great western apparel and belts. The prices are high, but they are great quality. The jewelry, on the other hand, is the same selection I can find at the Gem and Jewelry show that comes to Reliant a few times a year. Knowing the prices there, I cannot fathom spending twice as much here at Pinto Ranch. It is the SAME jewelry, not copies or fakes, but the same. read more

Beautiful inventory. Almost empty store. Not one person asked if they could help me as I went back and forth looking at women's boots. The salespeople were very glad to visit with the established customers who were there, but completely disinterested in making new ones. Sad as we were in town for a short time and ready to shop. read more

High end western shop. Found a nice Stetson. Great service. Visiting Houston and we're sure to co.e back.

"High End" retailers tend to have the reputation of being snobbish to customers. I'm no celebrity or sports figure, but that didn't matter to the staff at Pinto Ranch. I received personalized attention from Verne while selecting a pair of Black Jack boots. The sell was more of an experience than what one would find at the run-of-the-mill stores. I received an education about the boots, which made it a unique experience. Yes there's an expense, but there's a sizable difference between their product line versus the cheapie stuff. read more

Very high end shop. Everything looks fashionable but I have to be honest, I could never put down $250 on one shirt. That is insane. Have to say staff is very friendly though. read more

I you are looking to buy from pinto ranch online I would advise to look somewhere else. They do not stand behind the product even when it's made by a company like Lucchese with poor workmanship. Instead of replacing the items they want you to send it to them so they can send it to Lucchese for them to fix the poor workmanship. Then you may get it back in 6 to 8 weeks. Instead of replacing the item. read more

Friendly, Excellent, Knowledgeable staff, Superb clothing and atmosphere. Trunk shows are exciting. This is a high end clothing store and worth every dollar spent! read more

On 12/26 at 6 pm at the KATY Mills location, the ppl on staff were very rude & unhelpul to us. They gave us ugly looks and mean mugged us out the store. Will NOT be returning read more

I bought a jacket to wear to a wedding and needed to exchange it for a different size. Jennifer went above and beyond helping me. She held the jacket in the size I needed since it was the last one. The day the old me came in she had the new one ready to go out so I would get it in time to wear this Saturday. Jennifer you were amazing and I will do business with you again. Thank you!!! read more

First time to this store and when you walk in you are sized up by the staff to see how much money you have. If you don't meet their standard they will not help you. I was not once greeted by the staff nor asked if i needed any help finding anything. If you have to shop for western wear i would not recommend you shop here. Go to Cavenders or Boot Barn much more friendly customer service. read more

We were shopping in the Galleria area and saw the store and decided to stop in to see what PR had. While the stuff was very nice and very expensive, the staff followed us around everywhere we went. They made us feel very uncomfortable and as if we were going to steal something. I understand that they probably get commission but they need to understand that some people just want to look. read more

This review is about the help I had with a sales associate - Lisa. She was friendly when I walked in. I was returning some jewelry I'd had for awhile but not been able to wear or return earlier. She looked up the purchase and I expected her to tell me I could return it since it had been over 60 days. No comment made. She took the return easily. I looked around for something to use my store credit on. She made suggestions, was happy to open several jewelry cases, was patient and gave an honest opinion when asked. Since I didn't find anything that visit, she was happy to offer an alternative that I was pleased with. I enjoyed working with Lisa very much and will request her in the future. read more