Honestly, I work for a company that most of the women buy all their office attire at Torrid. I did…read morenot know much about the store till a friend of mine told me she worked there. So I checked it out for myself a few times never bought anything felt some of the attire was a bit costly but I was willing to finally make my first purchase here. Normally I would not buy anything here but my gf has a skin condition so I wanted to find her a wireless bra because she gets sores from wires huge ones and they get infected. Well one of the employees her name is Hannah who works at the Torrid at Meadowwood Mall and I had a falling out. I told her and was clear I want to shop at your store I mean honestly how many Torrids are there in Reno? ONE while the other store is just lingerie and I was NOT looking for lingerie. I needed a solid bra for my gf whom I came in with but she and I went to other stores. We did not find one that would be adequate for her! The first time I walked in the store Hannah and a few of her employees were pointing at me for one. They were laughing and I heard them talking about my girlfriend and I. Lets be honest here not only was that immature how am I supposed to feel comfortable buying anything with that happening. I did not go in the store to cause any issue I did not talk to Hannah did not look at Hannah and I did not buy from Hannah. I have every single right to look around that store! Well my friend left to go look for bras I went back into the store figured maybe I could surprise her because she was new to Torrid so I wanted to show her the sunglasses and some of the dresses. Did not know they also had bras in the back. So I went into the store again only this time the same thing was happening and an employee came up to me new me by name how strange I have been in this store a few times but never in my life seen this employee how would she know? Then she says to me you need to buy something now or leave you cant spend time with Hannah like oh really so now I cant browse anything. Prior to her walking up I was in the bra drawer looking for a 38D did not see a single bra size and honestly I could have ordered it online but the employee did not help me with that order instead its like buy something or go before I throw you out really throw me out? I get that these employees are friends of hers but in no way shape or form should I have been subjected to such rudeness it was not only childish but I am a customer in the store unless I am causing an issue and I was NOT! I filled out a poor review for Courtney then a couple days later Miss Hannah filed a civil order which states I can no longer go into Torrid to shop. The order states that she got in trouble because of me and that I filled out a poor review for Courtney well Duh they were bagging on me laughing, pointing, I could hear them saying discriminatory remarks etc etc did not care still purchased the bra and I left the store to go to my vehicle. I did not hang around but I did sign up to be a loyalty member which was also in the civil complaint that I signed up as a loyalty member and that I also was carrying my gun. Nevada is an open carry state but I did not have my gun on me no weapons are allowed in the mall yet the order states I was bringing one in there store total lie. I am to a point where I am about to get a lawyer and SUE Torrid and its employees for emotional distress, harassment and a whole litany of other things. Honestly, so what I dated her awhile back coming into the store does not make me a stalker I came to that store with another woman to buy a bra that is it. Just as I have a right to file whatever survey reviews that is my right as the customer and basically I got told that I filed a bad review on her coworker. Now how would she know this unless her coworker and her are harassing me that is personal information I am a customer nobody should know what kind of review I leave! With that being said two of my friends were shopping back in December and Miss Hannah decided she did not like them and told me she was going to also file a restraining order against them and call the cops. So anyone I know now cant shop at Torrid because they will either be harrassed, threatened or served with a protective order. Most of that protective order states how I was in the store and they got in trouble. Well I hope they did for harassing me they may not like how I look or the fact of whom I am but I am still a customer and I made a purchase of 50 something dollars for ONE yes ONE plain black bra.  Honestly, not sure how they could want to promote her or anyone on that crew to an assistant or store manager given the fact that this is how this employee acts. So you hate me you do not have to talk to me or look at me but I have a right to shop in Torrid and that right was taken away by someone all because what I filed a review that was not so nice against her employee who was basically rude to me? Might need a lawyer for this one!

Honestly I hate giving this location a 2 star because my girlfriend absolutely loves Torrid and we…read moreusually always have a great experience at any Torrid we visit but sadly this just was not the case on this trip. This was the first time we had visited this Torrid and we decided to stop by to see if they released any cute Christmas items and plus they were having a sale. I will now list the problems that we had and why our experience went sour: 1) the lady working was really rude. Like I know they get tired and I'm sure it's frustrating dealing with people all day but she was beyond rude and made the whole experience awkward to shop. 2) Normally the cashiers at Torrid fold your clothes and place them in the bag but the cashier just threw them in the bag all bunched up...it's like we spent a good amount of money and we don't want our clothes wrinkled as Torrid is not a cheap store 3) the clothes were not very organized and it didn't seem like they go back and make the clothes look presentable (example: the underwear section at other torrids usually have the underwear nicely rolled and separated, this one it was all thrown in there and a huge mess. The store was empty and they had just opened so it's not like someone had just did it and we got the after math...they opened the store this way. 4) the sales weren't ringing up correctly and the cashier didn't want to try and fix it and wanted to just charge us normal price but I refused as the whole reason we went in was the sale but she proceeded to still try and convince us to pay normal price. We will more than likely never come back here and we'll stick to our local Torrid where we always have a great experience

It's in the Highland Village. Pluses…read more 1. There is a Lalaland coffee inside with seating indoors and outside 2. High ceilings 3. Friendly staff 4. Discount for first responders 5. I like a certain jacket I use for yoga and Pilates. It's done well with many washes. Areas to improve 1. Less merchandise than I would have thought. I was looking for a specific jacket but they had my size in just one color. You would think they would have more colors and sizes in the store. Highly recommended if you like to shop I store!

This Lululemon, located in Highland Village, got a major upgrade at the very end of 2025, expanding…read moreout to 9,400 square feet of modern architecture and an in store La La Land coffee shop. This is now one of their flagship locations. While I don't shop at Lululemon very often, I had seen the store upgrades broadcasted all over social media and when one of the run clubs that I follow had a one day activation partnership, I decided to pay a visit. The store itself is nice. The ceilings are high, they have a lot of products, including a range of sizes, and there are many fitting rooms equipped with plenty of mirrors, leaving no wait in line. The not so nice thing about this location was the behavior of the staff. Almost everyone working in the store seemed like they were 16 years old. The age isn't an issue, but while I was trying on a few items, I could hear them laughing and making jokes to themselves over their head sets. It just felt kind of unprofessional. I honestly don't really shop in store any more so this might not be exclusive to this location but it wasn't the best.

Thank you so much, Xavier!!! You were extremely patient, helpful and kind. Checking in on me while…read moreI roamed around aimlessly before check out has not gone unrecognized. I had a bit of a chaotic and confusing transaction due to ordering online; Xavier was completely clear on which directions to take and how to accomplish it so that I didn't waste my time coming into the Galleria. Thank you for checking me out, Maria! You were as kind and patient in the process.

I am only giving this place 2 stars versus 1 due to the wide selection they had in everything…read more(clothing, shoes, accessories). However, customer service was HORRENDOUS. After showing the sales representative that helped me; an email that reflected my online order was ready for pickup, they said it was delayed. Even though they had the items on racks they continued to say they couldn't offer those goods as an option to choose from. I even asked them for more details since I drove about half an hour for the pick-up and shared how this was a waste of time & effort (I would just order for shipping at home) without the hassle of reps/sales clerks that lack experience and customer service.

If you're into great winter gear and want to keep your style fresh and on-trend, Houston's Saint…read moreBernard is a perfect stop. The store is like a Neiman Marcus for the sporty, younger crowd, offering a curated collection of the best outdoor brands out there. Think high-end quality but laid-back and modern. Need a new pair of ski goggles? A statement puffer jacket? Whatever the need, you won't be disappointed if you stop in.

I have shopped at the Highlands location for several years. I have always had a great experience!…read moreThe staff is very friendly and helpful. They do a great job tuning my skis and snowboards every year. Thank you for doing such a great job!

Very cute things in this place and the service is great as well…read more If you're not a client yet or haven't signed up for their email newsletter or whatever, you can sign up and get a certain percentage off... I think it's 15 or 20%... Don't quote me... But you'll find cute things there I found a cute OWALA Tumbler.

Store has hidden racism tactics. They completely embarrassed my partner and I last night upon…read moreentering the store when the security tags went off. They inappropriately snatched our bag out of our hand to search it in front of ton of other customers. Mind you, we were entering the store. Never stole anything. Simply drove way from Pearland to be treated like thieves. Poc do not shop here, not worth the headache.

Service - outstanding…read more Selection - like the Apple Store of suits (but they have jeans too and outerwear) Value - worth it! Such expertise and guidance, ty! Parking -easy, there's a garage and lots of other shopping & eateries, even a spa. We need a place like this for women. Once they have your measurements, you can just order more suits/shirts/outerwear. I completely was impressed and felt well taken care of. (I came with my son and his bride)

I watched YouTube videos and researched about the quality of Suit Supply's product (suit). I went…read moreon their website and designed and saved one for me. Then I went to their shop on Westheimer (Houston) just this past Saturday to check them out, speak with someone and see if I could get my design made. I walked into the store and no one said hi or welcome. And yes, there were several employees walking around and/or chatting with each other. I went around the store... got to the 40R section... hung around there and tried on jackets/suit tops for about 15/20 minutes. They saw me, passed by me... said not one word to me and not one asked if I needed help. I wore a grey t-shirt and Crocs. Maybe I looked like couldn't afford a suit? I left after about 20 minutes and not one rep said a word to me. Wow! What a way to attract customers.

My friend wanted to dye her hair so I took her here. It was a first time visiting this salon and we…read moreliked the vibe and post modernized design! She bleached her hair so it took about 5 hrs but "it's worth it" according to her and I agree with that! The worker was very thorough and kind! :) Come for those who wanna dye your hair! :) Cheers

Good service! I loved the dress I ordered and easily picked up at this store. They also have great…read moredeals as well.

It is a nice store with few nice staff, but no customer service from the manager. She is there not…read moreto solve any issues, but to back up the store policy unapologetically in a very cold cold way.

I remember my first visit to Banana Republic. I was in D.C. visiting a friend in 1988. The store…read moreback then was an amazing adventure. Cloths that could be worn in the backcountry because they were made well. You could get away with a Crocodile Dundee look in any city back then. It was "campy" in the City. Today it's just like Gap or the like. Crappy made clothes good for one season and never outside. The store remade itself but never renamed. They ruined the brand. This store is poorly staffed. My wife and I walked in and browsed for ten minutes without a greeting. I could see three people chatting it up behind the counter. You can't wonder how they don't notice a customer in an otherwise empty store.