I am only giving this place 2 stars versus 1 due to the wide selection they had in everything…read more(clothing, shoes, accessories). However, customer service was HORRENDOUS. After showing the sales representative that helped me; an email that reflected my online order was ready for pickup, they said it was delayed. Even though they had the items on racks they continued to say they couldn't offer those goods as an option to choose from. I even asked them for more details since I drove about half an hour for the pick-up and shared how this was a waste of time & effort (I would just order for shipping at home) without the hassle of reps/sales clerks that lack experience and customer service.

Thank you so much, Xavier!!! You were extremely patient, helpful and kind. Checking in on me while…read moreI roamed around aimlessly before check out has not gone unrecognized. I had a bit of a chaotic and confusing transaction due to ordering online; Xavier was completely clear on which directions to take and how to accomplish it so that I didn't waste my time coming into the Galleria. Thank you for checking me out, Maria! You were as kind and patient in the process.

It's in the Highland Village. Pluses…read more 1. There is a Lalaland coffee inside with seating indoors and outside 2. High ceilings 3. Friendly staff 4. Discount for first responders 5. I like a certain jacket I use for yoga and Pilates. It's done well with many washes. Areas to improve 1. Less merchandise than I would have thought. I was looking for a specific jacket but they had my size in just one color. You would think they would have more colors and sizes in the store. Highly recommended if you like to shop I store!

This Lululemon, located in Highland Village, got a major upgrade at the very end of 2025, expanding…read moreout to 9,400 square feet of modern architecture and an in store La La Land coffee shop. This is now one of their flagship locations. While I don't shop at Lululemon very often, I had seen the store upgrades broadcasted all over social media and when one of the run clubs that I follow had a one day activation partnership, I decided to pay a visit. The store itself is nice. The ceilings are high, they have a lot of products, including a range of sizes, and there are many fitting rooms equipped with plenty of mirrors, leaving no wait in line. The not so nice thing about this location was the behavior of the staff. Almost everyone working in the store seemed like they were 16 years old. The age isn't an issue, but while I was trying on a few items, I could hear them laughing and making jokes to themselves over their head sets. It just felt kind of unprofessional. I honestly don't really shop in store any more so this might not be exclusive to this location but it wasn't the best.

I popped in to browse for the first time and left with a whole bag of clothes for the summer! I…read morewas welcomed when I stepped into the store which was bright, clean, and kept really well-- sizes were in order, clothes were nearly folded, and the locker rooms were uncluttered. There's a big selection of denim (different styles, lengths, colors). While most of the store is for women, there is an area for men's and kids' clothing as well + socks and jewelry, and a clearance section. There wasn't much to browse for dresses though. Service was amazing-- the two staff members there were super courteous and nice (Alex helped me on the floor + checked up on me in the dressing room and the cashier helped me make an online purchase for a pair of jeans that didn't have my size in store). Happy with my productive visit-- easy, quiet place to shop and definitely cheaper than the actual J. Crew stores. Would return! :D

Great service, cute clothes and lots of specials at the J Crew Factory Outlet in Meyerland Plaza…read more So happy not to have to drive down 45 to the Tanger Outlets in Texas City or up 290 to the Premium Outlets in Cypress. Dresses. Shirts. Shorts. Headbands. Sweaters. Need a gift for a baby shower? Their little jumpers and dresses are so cute!! Sign up for coupons and to know about specials. A great outlet in Meyerland Plaza. (Although maybe I'll be hitting up the Katy Mills Outlet on the way to the next elite event......)

Staff is always welcoming and helpful. I am generally able to find what I am looking for or they…read morewill call other store to see it they have my product in stock.

Come Here Often? You should be a DSW VIP…read more Not necessarily filled with designer shoes, but always fun for a quick stop to see what bargains they may have in store. Over the years, this store has stocked more and more of a hodgepodge of options. Of course there are shoes. Flats. Running shoes (although I'm a bit addicted to my HOKAs right now). Heels. Boots, including cowboy boots. Clogs. Flip-flops. You get the picture. Great to find discounts on Coach flats, Cole Haan wedges, and Birkenstocks. Headed to the beach? Grab some Reef flip-flops. Destination wedding? The Betsy Johnson pumps are so comfortable and so elegant. Or get a pair of bedazzled sneakers. Love their socks. Tapatio crew socks. Cool beans socks. Christmas socks. Dreidel socks. Puppies dressed up for Halloween. No show socks. Perfect for care package socks. They also have a hodgepodge of other items. Clear Totes umbrellas. Scrunchies and headbands. Burt's Bee lip balm. Even bird watchers travel mugs where you can record what birds you see, for my bird watching friends. Sign up for their rewards card for notice about their 20%, 30%, 50% and more off discounts and coupons. Get $5 off for your birthday. This is the part where you get rewards. Plenty of parking available. Bring your own bag or purchase one for $1 or $2. Nice for a quick power shopping break.

The gentlemen working there were extremely helpful. William was the young man assisting me and he…read moremade the shopping experience stress free.

Really friendly and helpful customer service here! The store is well kept and clothes are organized…read moresystematically. They even have a mini whiskey bar and/or water for you to enjoy while waiting.

My mom loves the Gucci brand! I've purchased a couple Gucci shoes and did not feel they are the…read moremost comfortable shoes but they are iconic! My Mom purchased her first black sneakers and wanted to stop by. Mauricio greeted us as we browsed the shoes. He eventually pulled a couple sizes for my Mom. With her favorite color being pink, she really liked the pink Gucci shoes. The leather is extremely soft and she decided on the white version sneaker. His service was exceptional and my Mom now has her second pair of Guccis thanks to Mauricio!

I was relieved to see there was no line outside because they usually have a long wait time. We…read morewalked in and had someone help us within 2 minutes, so they were pretty nice and attentive. The store is pretty big, and they had a nice selection of items. We were looking at the jewelry, and the person helping us was really fast when looking up information about item availability and getting different sizes for the ring we ended up buying. He was very nice, and was even making conversation with us about a trip we have coming up because he's going there too. He definitely made the experience better since sometimes the staff at luxury stores are pretty rude.

visit here during rodeo month, and it was not as busy as expected to be. It was a easy breezy…read moreshopping spreezie, I picked up and $5 scarf that was a beautiful pastel polyester material. Service was fast and friendly. No long line, and no large crowd, during the houston rodeo week. Which is what I was expecting.

I recently purchased two sets of Nautica socks at the Ross on Kirby in Houston…read more When I got home and tried them on, I found that they were slippery and made my shoes squeak (probably why they were at Ross). Living 50 miles, I called ahead and was told by the person on the phone that there wouldn't be a problem returning socks without a receipt. I made the trip in rush hour traffic (seriously), only to be told by the manager, who confirmed that she was actually the same person I talked to on the phone, that no return could be made without the original packaging. I replied that the socks didn't come in a package, only a wraparound sticker and a plastic fastener. She replied that she knew this, but considered those things to be the package. Really?!? To any sane person, those things are just trash! I suggested that she just scan an identical item from the shelf, but she refused, saying something like there was a chance of scanning the wrong one. I knew that there were only two versions of this product, though, because I had bought one of each version! It's standard practice for retail stores to grab a matching product from the shelf in order to scan the UPC. Her refusal to do so seemed to be a deliberate attempt to save face and deny my reasonable request. This misleading info and poor service wasted my time and fuel. I reached out to the corporate office, to give them a chance to make this right, but all they did was quote the return policy, which I did not run afoul of. To be more specific, the return policy does not require that the item be in its original packaging. I will be happy to remove my poor review of Ross Stores when they issue me a refund. Until then, y'all are better off going to the competition. There's plenty out there.

The selections are numerous. The prices are reasonable, and the staff is so eager to help…read more I highly recommend this shop if anyone is looking for shoes in Houston, Texas BTW, I bought an amazing purse there today

Great sale going on right now. I have been going to Marmi since they were in the Galleria…read more Paul gave me excellent service today by looking up shoes I asked about from the website and ordering me two pairs that were not available in the store. I like everypne who works there. They know their product and want happy customers.