YOGITA! She's the best ! Her service is amazing. She always welcomes me with such a positive vibe. I come here almost 4 times a week and it's always a great experience with her ! Thanks girl! You rock !! read more

I've now visited this Pinkberry location in Burbank three days in a row, specifically trying to get the chocolate hazelnut flavor, and every experience has been disappointing in a different way. Day 1: I walked in, and they told me they didn't have chocolate hazelnut. Day 2: I ordered through Postmates because chocolate hazelnut was listed as available, but instead I received tart yogurt with no explanation. Today (Day 3): I stopped by on my lunch break, and finally chocolate hazelnut was available -- but the customer service was terrible. I was not greeted or acknowledged when I walked in. The customer before me paid with cash, and the employee handled the money, then immediately prepared my order without changing gloves, which I found pretty disgusting. There was zero customer service. I wasn't thanked, I wasn't even asked if my order was for here or to go, and I had to ask one-by-one for basic things like a lid and a bag instead of them being offered automatically. Experiences like this are exactly why Pinkberry locations continue to struggle. Customers notice poor service and lack of cleanliness. I really don't appreciate being treated this way after giving this location multiple chances. read more

Pinkberry - Delivered by Postmates at least the store could've called me and told me that chocolate hazelnut is out! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Pinkberry, hard to believe not much has changed in over a year. The people who work here are still very friendly, personable and apologetic that they've cut their flavors in half at this location, including all the non-dairy options. I'm not sure why they are still listing vegan and non-dairy options here. I had an assortment of fruit/toppings. The layout is still nice, clean, a bit chic even and inviting, even more so than the last time I stopped in. Aesthetics get an upgrade before the flavors do lol I love it. During the warmer months they ask that you close the door behind you to keep the cool air in. Not all the soft serve machines are being used nor have a label of any sort. I'm assuming it's a cost issue as a longstanding frozen dessert chain. Other positives are the free Wi-Fi. Gender-neutral restrooms. Parking very close by for the Downtown Burbank area. Indoor as well as outdoor seating available. And the prices haven't shifted up, so quite reasonable. read more

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I like this located since the yogurt is self-serve so it's super easy to pick your ratio. The toppings are located at the bar and are served by the workers. The workers are nice and attentive. The ambiance is clean. There are times when there aren't many flavors to choose from which is unfortunate and they don't do sample cups anymore but everything else is good. read more

Pinkberry - Chocolate crunch - Ice Cream & Frozen Yogurt Near Me - Burbank, California

The location is nice, but it's been a while since we last went. It was a bit messy and there weren't many options, so I guess my kids weren't that impressed..they only ate like that. Even there were also a lot of toppings... read more

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This was our first visit to this Pinkberry in Burbank. I was eager to have some since there isn't a location near where I live. We selected two small cups and didn't feel them very much and it was $24 which really surprised me. After we sat down, I noticed how dirty the location was- I should have paid more attention and we wouldn't even have bothered eating anything from this place. At least the yogurt tasted great and we didn't get sick afterwards. The three stars is for the yogurt splatter on the floor and the filth where the counter cabinet meets the edge of the floor. read more

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This is a solid dessert spot and I'm glad to see Pinkberry is still in business. The location is easy to locate and there is plenty of free parking in the shopping center parking garage. The store is clean and flows logically with self serve yogurt first, toppings second and cashier last. The service is standard, but the staff is quick to help with adding toppings and doing the payments. The store itself is a little small, but decorated very nicely. read more

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We came here after getting dinner at the Boiling Crab. The quality went waaaay down from it's peak days over 10 years ago! It's not very well maintained and there were some machines that are out of order. I got the original flavor and maybe strawberry and it melted pretty fast and the original flavor was not as tart and smooth as I remembered. Will probably not come here again but it was good tor try it for nostalgia. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

So disappointing! 3 hours before closing time and only had 3 flavors available! Staff looked like they did not want to be there at all. The crowd was packed tonight and only 3 flavors available is really a sad sight to see I see why there were no customers walking in. Literally the definition of money walking by. If was able to give 0 stars I most definitely would! read more

Place is not clean there is food on the floor music is loud and top of that I spend $25.00 when I ask to use the restroom they said is not working since Covid ARE YOU KIDDING ME !!! I couldn't enjoy my dessert because I need to leave to go and look for a restroom!! this is crazy at lest they can say only for customers this is not acceptable I will be calling OSHA read more

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After dinner my family and I wanted dessert. We decided to get some Pinkberry. It had been a long time since I had been to a Pinkberry. When we walked in it is self serve so we got our containers and they had the following flavors; mango, plain, strawberry, and green apple. The soft serve stations were not that kept up with crooked, crinkled, and inconsistent looking labels. Some were working and some weren't. It made me wonder how clean everything was. There were add on when we walked up but I opted not to get anything additional. When we walked to the register, I told the cashier that there were no small containers. There were only pint size containers and he told me that it was ok because they would only be about 10 cents more per container. I thought to myself, what so we have to pay for the weight of container because you don't have a smaller one ? We weighed our ice cream and for five small servings (no toppings) it cost us $30 (with tip ). I would not go back. The service and space was lacking honestly. I think Yogurtland is a better choice. read more

Came here to redeem my birthday award. My go to is tart with Reese's. I think prices went up because even with my birthday reward, i had to pay a few dollars for not that much in my cup. Not the cleanest Pinkberry either but I enjoyed the taste of everything. read more

Stopped by at this Pinkberry location recently to get a treat since it was hot and there were seating options outside in downtown Burbank. This location is across the movie theater by the Batman statue. I prefer the original and fresh fruit on top (no gimmicks for me), I got berries and it was tasty. Customer service was slow and folks here could be nicer, but they have restrooms here which is a plus. There are many options for ice-cream in the area so they could step up their game a tad! read more

This location is terrible but it's also one of my favorite locations because is this is the only pinkberry in the area that allows me to self-serve the yogurt. The reason for two stars is because this location is FILTHY. I'm not sure who manages this store but everything i come in here the place is a mess. Yogurt and trash everywhere, even on the machines. There is also a lot of long hair on the counter. Not only that, only 4 machines are working. Everything is out of order. I will say the girl who served me my toppings was very nice and friendly. But Who ever is running this yogurt shop needs to do a better job read more

They have a nice selection of yogurts and toppings the staff is friendly and amazing place Is a little needing up keep but still nice to stop by read more

Pinkberry - Yummy in my mouth - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Always extremely dirty! Seems like it hasn't been cleaned for weeks! My kids love frozen yogurt, and this one is the closest to us, but the the floor, the chairs, the outside is just disgusting! Also, they're almost always out on most of the flavors, and only offer 3-4 basic ones. Very annoying that a kids yogurt spot is so abandoned and unclean. read more

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Ambiance was very cute and inviting. Yogurt and toppings were well organized and kept clean. Staff/service was spot on!! A star docked off for not allowing us to tip the workers!! The staff was so sweet and patient with my 7-year old wanting a gazillion toppings on his yogurt and it made me feel sooooo bad to not be able to tip them for it afterwards. I did not have cash on me and this is an INCONVENIENCE to me as a customer, to have to face the worker after not tipping them for their amazing service. read more

We love pinkberry and after eating out with my family we wanted some dessert, well they had this on the door and after more than 30 minutes they are still not opening the door when the store hours clearly state they open at 1 pm every day. It was 2 pm when we arrived and after 40 minutes there was a crowd of people outside and the employees were taking their sweet time "cleaning and organizing stuff " just ignoring everyone outside. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This Pinkberry is located in front of Amc 16. My favorite yoghurt place in downtown Burbank is actually yogurtland but ever since they closed, I had been coming more often at this location. I went here after watching Barbie on its first weekend showing. Pinkberry had partnered with Warner Bros and offered a new flavor, Barbie Land Berry which is a blend of Strawberry and Dragon Fruit flavored frozen yogurt topped with Dream Sprinkles. Would you think Pinkberry would assign more people working in the weekend. Nope, there's one person in the store so there's a huge line. And the biggest bummer, they're out of Barbie cups. read more

I went to eat pinkberry at the Stanford location both woman were not using gloves to sever the yoghurt and had really long nails and used their nails to pull out the food from the containers if the mango was in the strawberries container And put it neck in their container while they were cleaning. It was so disgusting. read more

They didn' have many flavors. I tried some of their strawberry flavor and it was very sour. The first bite made my whole face pucker.

The health department needs to shut this place down for good. It smells like wet towel and rotten milk in here. I asked the employee if he could please clean the machines and he snapped and said that he hasn't done so because he is the only one working and the line never slowed down enough for him to step away to clean. I think the pictures say it all. I wish there was a zero stars option. I love Pinkberry but unfortunately this place is destroying the brand. Someone do something. read more

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This location does not live up to pinkberry standard. Not sure if all locations will be making the switch to self serve but the yogurt was lacking in flavor and icy, at $0.79 an ounce it is not worth it. The staff also didn't pay much attention, we asked for a receipt after paying and she walked away. We ask the other server at the register and we're also ignored. I really hope it is just this is location specific and the other pink berry locations do not switch to self serve. I will be sad to stop eating at pinkberry, it is one of the few frozen yogurt places I frequent. read more

I was there on Wednesday and was blown away by the two sweet ladies working the counter. Miranda and Ky were so lovely. They treated my kids like family. Despite the exceptional service, the place could use a deep cleaning. read more

I walked into this location yesterday and they had three flavors. THREE. With one of them being original flavor. Why are you even open? Turned around and left. read more

This location is really dirty and run down. They only have like 4 of the machines running saying they're "under maintenance". The toppings bar is not self serve and the fruit looked questionable. I would not recommend coming here. read more

Wow this was crazy gross. We walked in and no samples, half used cups were at the machines, and they only had four flavors. Okay whatever but then none of the yogurt was coming out. I felt grossed out and we all left. read more

The owner of this Pinkberry is super nice. When I had an issue on a prior visit I reached out to the company and was put in touch with the owner of this location who took care of the problem immediately, and also offered me 3 free large yogurts for a future visit and was very cordial and nice. The people working here in the store were nice as well and everything was clean and tasted great. I will definitely be back! read more

My experience was amazing, since the moment I walked in there was a lovely worker named JP who greeted me in and gave me amazing service. The food/yogurt was delicious however some of the machines were not functioning. Other than that the ambiance was ok. Thanks JP! read more

Pinkberry - Froyo - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Bathroom out of order, most flavors "out of order," the only fresh fruit they had was strawberries. This place needs some corporate oversight or new management. They are cutting corners. read more

Not my favorite location. This is self serve so that's a bonus and they weigh it for pricing. I feel like the yogurt is definitely water down, and not as flavorful. Also, I add 2 scoop of topping and wooowww it was over 10 bucks. I can get more yogurt with topping at other locations. I think I will go back to the silver lake location because this place is a rip off read more

This is not the same Pinkberry that I'm used to. Seeing that it was self-serve should have been a sign, but I got some anyways and it was so disappointing. At a whopping $.79 an ounce it's ridiculous that they charge this much. The yogurt taste completely different and it was almost icy. Don't come here expecting the original because it is not the same. read more

Frozen yogurt is a good dessert and all-around treat. I used to frequent Pinkberry and Yogurtland a lot back in the day, and trying out Pinkberry again for the first time in a while brought back some nostalgia. I usually like to get the fruit-flavored selection of yogurt and top it off with strawberries, kiwis, and popping boba. As always, Pinkberry does charge by the weight of the yogurt cup. So, the more you add into your cup, the pricier the yogurt will be. read more

Pinkberry - Strawberry lemonade and pomegranate yogurt with fruit, popping boba, and gummy bears! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I go into pink berry all the time the fruit is fresh and delicious. My favorite flavor is original and cookies and cream. Customer service is always helpful and kind. I love the vibe in there so I enjoy sitting in and enjoying my pink berry :) read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

The employee helping me was kind however there was only THREE flavors to choose from and then there are no samples which is absolutely ridiculous. Unfortunately I don't think I'll be returning. read more

Pinkberry - the welcome sign for pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Burbank Pink Berry has the best frozen yogurt! Such a good late night snack and stroll. My boyfriend and I frequent. The girls are all kind. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I love frozen yogurt and this Pinkberry is my go to in Burbank. Although they usually only ever have the same 4 flavors available, it is good. I usually get the plain tart and chocolate chip cookie and both are delicious. The staff is super friendly and are not stingy when it comes to the toppings, since it's not self serve anymore. They have indoor and outdoor seating which is cool. Overall, I would obviously come again if I'm in the area just wish they had more flavors to choose from. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I was there in Saturday after eating dinner I was craving frozen yogurt when I walked inside I was shocked it was very busy the plaza the inside Pinkberry was totally empty I was getting my yogurt and most of the machines were out of service the temperature for the machines which was working it was over 89 I ask the team member if the product was good and he says yes there is nothing to be worried about yogurt is a such a product that temperature needs to be between 34 to 41 the most I was very disappointed about how the pretended to run a business like machines weren't wash the hours recorded were over what they supposed to be I feel very sorry for those people who is eating this product pink berry is not the same like 5 years ago hope they improve their business read more

Just ordered two medium swirls and the mango tastes so bad and the kiwi and pineapple are not ripe and super hard. Disappointed. I had this delivered from Uber Eats which I've had many issues with, but this one is more food quality. read more

I haven't been to a Pinkberry in years, but it sounded good after eating at Boiling Crab nearby. This location is serve-yourself, which was kinda strange. When I entered, the one employee looked up, but didn't greet me. Alllllrighty then.... They didn't have the chocolate crunch topping I used to like, so that was disappointing. Since this location is self-serve, the high price point of Pinkberry doesn't feel justified. If you're craving frozen yogurt, go to Yogurtland down the street. read more