Horrible customer service from general manager. The picture shown is a Jandy three-way valve cover…read morethat was pulled straight out of the bag after leaving the store . She sold me a USED part at full price and when I came to show her, she told me oh well I guess it's your first and last time here. The only person worth highlighting in a good lighting would be Mr. Nicholas, who actually tried to defuse and solve the problem.

Absolutely the WORST experience IN-store. I called BEFORE any service was rendered and was informed…read morethat my service-request would be $50. I disclosed that there was algae presence (from Hurricane Beryl) and that I just needed the pool vacuumed. I was offered algae service, and I declined. I said I would go in-store to make my payment immediately after it was completed. When I came into the store (right after service was completed) I gathered a bunch of items to add to my service charge (a pool vacuum, a pool stick, putty, two additional parts for my filter cartridge), but I was met with a short lady with an BAD ATTITUDE and a straight bob-cut. She yelled A-C-R-O-S-S the room "THISSS ONE is YOURRRSSSS!" With this look on HER face like "you're disgusting" while rolling her eyes as I was explaining the circumstances of my services. She then walked away & went to the back of the room whispering sweet-nothings to her colleagues WHILE I was being assisted by Nicholas. Don't waste your time here. Even when Nicholas was helping me she decided to come BACK to the front and cross her arms standing beside me then raised her voice saying, "Let me tell you how we do this here!!! We charge for regular vacuuming and chemicals." Yes, I'm aware, but I didn't need chemicals and all I wanted was a vacuum. "GPS shows car turned off at 1:11pm" Yes, but service didn't start UNTIL AFTER Eric made a phone call to the office & verified with me (I had to use google translate) that all I needed was vacuuming. Point blank: Nicholas adjusted my amount due to $50 as we agreed on the phone. Invoice now sent via email. So before I left this lady said with a smirk on her face "issss everythingggg okaayyyy nowww??" I said, "No." She INSISTED on getting louder and cutting me off as I was simply asking this "bad-attitude Bob-cut Lady" to talk to me AND the other staff like we are human because she IS NOT better than any of us. Everyone deserves to be treated with common decency and respect... Pinch A Penny Pool Patio Spa on SPRING CYPRESS is NOT the place to get either. Keep moving along....

Professional & Excellent service! So helpful every time I have questions or need product.read more

I have know the management team for seven years! They are amazing and I will tell you why:…read more1. They take the time to know you as a person. I cannot tell you how many times I have come in and not only do they associate me by name but they ask about my family, my animals and my job! it is a safe haven to sit down and talk while receiving excellent service. 2. I have a swim spa. many years ago, I walked into their store - clueless - about how to take care of my swim spa. Greg came by my HOUSE on numerous occasions to see the situation, look at the reading and figure out how to have an excelllebt swim spa. My pool looks amazing and I have never had any issue with clarity, sanitary issues and they even address other issues that even Swim Spas couldn't help me with. They have ALWAYS gone above and beyond - even if it has nothing to do with the regular issues they always address. 3. Old school customer service. You can't find this anywhere else. They will help you and work with you to attain your pool goals and under your price budget. 4. Respect: Many of the complaints I have seen is due to the lack of respect regarding parking with Hero's Martial Arts. There is into a few spots to park in and they work closely to ensure that their customers have the parking needed to quickly and efficiently get in and out with no hassle. I tried appreciate this because many times I am in a rush and leave my car running. It is nice to know they nicely cut quickly and effectively ask those who are not a part of the store to please respect the boundaries established by the management teams and to park in the designated areas for all the establishments on this located in this parking center. It is nice to know that during the busiest times, Saturdays. That I always have a place to park because they enforce the rules. I know people aren't always pleased. But I know that NONE of the true patrons are the ones complaining. And the true patrons are the ones whise reviews are the truest to the excellent customer service received. 5. Grace. Grace is one of the highest compliments I can give this family owned business. Once a person is a customer - they are treated as family. They have shown me grace and understanding more times than I can count. And that is missing in today's day and age. So, my friends, I implore you to go in say hello and see for yourself. I write this review only because I know they true foundation for what they stand for the service given and I will say that the negative reviews are not needed. Decide for yourself and go into their store and see what makes them stand out and stand above all the rest of the pools store in town!

Patten Pool Repair is the first pool company we found after moving to the woodlands in 2006, and…read morehave remained our go-to pool company ever since. The owner, Bill England, has always been so kind, very helpful, and has solved any problems we have had very quickly. We will continue to use them now and in the future!

I was initially impressed by Patten. They are knowledgable and timely with their service calls…read more The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously.

I strongly recommend anyone considering doing business with this pool builder do their research…read morebefore handing over any money or performing work for him. I worked with him personally, and my experience has been extremely disappointing. I am owed more than $20,000, and this situation has remained unresolved for almost a year. This isn't about one small misunderstanding or a late payment. There are multiple jobs I have not been properly paid for despite giving plenty of time and opportunities for the situation to be addressed. I have kept contracts, invoices, payment records, text messages, photos, and other documentation supporting my experience. I have also become aware of other contractors who say they are owed money. I won't speak for their individual situations--they can tell their own stories--but hearing similar concerns from others is one of the reasons I decided I could no longer stay quiet. For almost a year, I avoided putting this publicly because I hoped things would eventually be made right. At this point, I believe potential homeowners, subcontractors, and vendors deserve the opportunity to know about my experience before deciding whether to do business with this company. If you're a homeowner: verify everything, get everything in writing, and be extremely careful about payments. If you're a contractor or subcontractor: protect yourself, document your work, and make sure you understand when and how you're getting paid. I'm not posting this out of revenge. I'm posting it because losing more than $20,000 is significant, and staying silent could allow someone else to end up in the same position. Everything stated here regarding my experience is based on records I have retained, and I am prepared to stand behind what I say.

This was an AWESOME EXPERIENCE. Top notch company. I would recommend them any day. They kept me…read moreinformed on a daily basis.

If you have issues with you pool, this is the company to call. Been using Ron's service for years…read more He replastered my pool and gave me pointers on my system. I highly recommend him for servicing your pool and systems.

Ron and team are the best in the business. Nobody is as knowledgeable about pools with a solid…read moresay/do ratio as them.

I highly recommend Big State Pools without reservation! My pump would not turn on. Instead of…read moresuggesting another motor, my pool tech, Adam, assessed the situation and worked the problem. He quickly surmised that it was another item (that was no longer needed) tripping my breaker. He disconnected it and problem solved very economically. Adam is the best...honest, ethical, smart, experienced and gets the job done. Very happy customer!!!

I definitely recommend Big State Pools. They have been providing repair and maintenance service…read morefor our small in ground pool for 8 years since we moved into a home with a pool and had no idea what we were doing and have a big family with busy schedules. Michael has been our weekly technician and we have worked with him and Adam and others on repairs. Michael s hard working and knowledgeable and very personal. Every one has been easy to work with, skillful, timely, experienced and correct on their diagnoses and work. We have never had to call them out a second time or replace anything they have repaired except our capacitors.... but those do go out over time in our climate. I have worked with Angela in the office to schedule my repair services and work out payment plans on larger repairs. She is very friendly, well spoken, professional, and prompt on scheduling. Prices are always reasonable. Thank you ALL for your trusted pool services!!!

Jason (son) and Tony (Father) were very professional. Service was provided promptly and they are…read morevery affordable

Great service at an affordable price Daniel is our pool guy…read moreand he's wonderful. He always goes above and beyond for us.

Frank is a true pool expert. I highly recommend this firm…read more I decided to do my own pool service after having some trouble with another firm (not Frank's firm). I called Frank for some hands-on learning (better than youtube or my pool book). It was money well spent! He fully revamped my service process. I learned a lot and ended up working less hard and getting better results. I still have some high chlorine problems, but that's due to my laziness, not Frank's instructions. I also hire him for stuff I can't handle or don't know about and he's been great. He's a little slow responding to me, but that's fair: I am not a regular and a firm has to take care of regulars first.

Krystal Klear Pool Pool service does a great job for a fair price…read more Everyone at Krystal Klear is polite, hard working and dependable. Our pool looks great and they have taken care of any repairs that pop up. We are very happy with Krystal Klear taking care of our pool.