#30/100 Yelp Dec. challenge. Nice pool shop with super…read morefriendly service. Was looking for some last minute Xmas gifts for a friend at work and stumbled upon this pool shop. They have a few fun items like themed thermometers and blow up items for pool. Note: there was a strong chlorine smell as enter however it is a pool shop so no less stars for that.

Welcome to the neighborhood, little gem! I am very surprised this area did not have a pool supply…read morestore considering all the pools in our area. This used to be a Tide Dry Cleaner. We have plenty of cleaners, we needed this pool store! I was immediately greeted by the husband and wife franchise owners. I spoke for a moment with the wife about my needs and soon learned they have referrals for plaster work, pool maintenance/service workers and expert knowledge about pools in general. I was given a container to bring a sample in of my pool water to have it checked at no cost. I was delighted to have such a warm introduction to the store. Aside from the maintenance and chemical items, they also have fun floats, thermometers, outdoor clocks, towel holders and much much more. The store was exceptionally clean. I have always liked pool stores since was a kid. The smell brings back so many memories. Seems I was always in a pool store with my dad or my grandmother. We would go in for chemicals to treat our pools. Back in the mid 70's and early 80's, you did it yourself since having a "pool guy" was not as common as it is today. I'm very excited about how well the store is stocked. They pack a lot in this small space and I will be back to get some new floats soon. They carry my favorite brand of floats, SwimWays. Great customer service, pristine store, good prices and big selection. What more can you ask for in a pool supply place?

I just got a pool installed about 3 weeks ago. I have had hot tubs before but never a pool and I'm…read moreclueless. My neighbor recommended that I go here and get my water tested, even though I tested it on my own to get their recommendation. I have to say I got there about 20 minutes prior to closing and Jackson was there helping a customer but he acknowledged me and said he'd be right with me. After the customer left Jackson asked how he could help and I explained how new I was. He was so friendly and acknowledged all my questions. He also gave my guidance on some other things to look for in the future. After the test was done we only needed 2 inexpensive chemicals to get us on track. Jackson cared and takes pride in his work. I noticed alot of negative reviews on here and they all seem to be from many years ago. I think things have changed. As a business owner myself I understand how you can't ever get rid of negative reviews or feedback. I hope someone reads this and decides to give them a shot.

This 1-star review reflects the recent decline in Butcher's to what it is now:…read more The company has very high staff turnover and as a result the person showing up to service the pool is always different, and often not suitably trained/qualified, this probably explains why the quality of Butcher's pool service has now deteriorated to the point of being a waste of money. Furthermore, Butcher's indifference to security means that Butchers employees can sign out keys to customer properties whenever they want, including weekends, without first checking with the homeowner. The improper cleaning and lack of security are the main reasons I terminated my relationship with Butchers.

They do shoddy work. Do not use! They installed a new pump motor. They installed it with a leak…read more More, I did not see the leak until months later. So, when I called them for warranty, they say another $246 to fix the problem that they did not do correctly the first time. See attached picture of how a leaky pump will look--note the dampness on platform. It's ok if you make a mistake but, it's a damn shame when you don't correct it. Customer service is bad.

Technician poorly communicated issues, did not follow up to explain what he fixed, and was very…read morerude throughout the process. We were also charged for an additional part as they claimed it was not working, but he told me he accidentally broke it off. I later found out from the Manager, who was very friendly but not that accommodating, that they even took a picture to highlight the issue, yet this was never shown to me by the technician or even mentioned. We were also double charged on a previous time when the same technician charged an additional site visit to fix a leak one day later. This was a leak in a slightly different location, but I guess he didn't do a thorough enough job during the first site visit.

On website and on yelp it states he does pool cleaning services. When I called the number he says…read morehe doesn't do cleaning services. Inaccurate website and description of company.

Miguel gave amazing service he is highly recommended he turned a green pool into a crystal blue…read morepool in a couple of days. He was very knowledgable and did a great job! He was also very affordable!

This is after the "Service" they provided me today. Not the first time, but it will be the last. I…read moream cancelling my membership. BTW I placed the foam piece into the skimmer myself yesterday evening to see if the tech would actually empty the baskets... needless to say he did not.

Work service ever! Pool guy just came today and my pool is still dirty and has been since i started…read moreusing them. Second time canceling and tried giving them another Chance but don't even waste your $200 a month on these people. NEVER AGAIN!!

Ian is super helpful! Helped me fix a part for my pool!…read more I was very impressed at how quickly I was helped and how great the service was in there. Highly recommend!

Spent an hour in traffic after work going here to buy an $8 rubber ring. I called ahead to make…read moresure they had it and let them know I would pick it up shortly. I got there at 6:02 and the door was locked. I called and the same guy answered so I tell him I'm really sorry and ask him if he would sell me the part. We talked for close to 10 minutes but he just completely refused to do it. He finally recommended that I go to Warehouse Pool Supply across the street and asked me how else he could help me. I understand that places have to close but he had an opportunity to help a loyal customer who has spent tons of time and money at their store and completely failed to do so. I told him that if I have to fight traffic to go to warehouse pool supply that I would never come back to his store. He didn't care whatsoever. The guy at Warehouse Pool Supply was super friendly and swiftly got me the part I needed. I'll be going there from now. I'm giving two stars because I appreciate the recommendation to Warehouse. Leslie's is a great example of a company who has gotten too big to care and who won't go out of their way to help you give them your money.

I used another pool supply and service company but felt I was always taken to the cleaners. I have…read morehad my pool since 1986 so I am no stranger to what the pool should look and feel like. Modern diagnosed the system and recommended a DE filter to replace the sand filter that my previous pool company recently installed to save me money and work (bull). I have had excellent results and used fewer chemical now.

I can't speak to how they service pools, but I can speak to the service you get when you come in…read morethe store. I have never seen a less customer friendly environment. They are all sullen young men who seem bothered to deal with the customer. I can get past that, but when they test the water they don't really seem to know what they are talking about. They depend on the computer print out and can't help you determine anything beyond that. I love Bioguard products and if you don't mind robotic customer service Modern Pool will work for you. Otherwise, I would suggest going to Sweetwater Pool in Bellaire.

We LOVE our newly updated pool! Our pool was built in the 90s and was very outdated with broken…read morecoping pieces, sunken concrete, old stained plaster and brown pea gravel. Now the pool looks brand new and extremely modern. Justin and his team were very easy to work with every step of the way and very communicative. Justin has gone out of his way to make sure we have had the best experience and we cannot recommend him enough!

Contracted Ever after custom pools to build our dream pool setup when we first moved to Texas…read more Couldn't be more pleased with the outcome. Fast professional knowledgeable and courteous staff worked alongside them from start to finish in all design details along the way. Stayed well within our budget and met all the requirements we were after. And service after the sale has been great. Thank you Ever After customer pools

We hired Primary Pools and Service to rebalance our pool that had turned green after heavy rains in…read morethe hot summer months. I was so worried we were going to have to drain and refill the pool, but Kaleb did an awesome job and was able to quickly fix our problem before it got any worse! We hired them on for monthly service (since we weren't doing the best at maintenance) and they just keep impressing me! Kaleb has kindly helped me with minor repairs and maintenance on the pool that is above and beyond what I expect from a monthly pool service. This company is great and we will definitely be keeping them around! Highly recommended!

From the owner: NEW customers: First filter cleaning free…read more Weekly pool and spa maintenance, one time cleaning, filter service, repairs, drain and clean, chemical only service and more. If it's pool related, we will give our best effort to help! Free estimates.