I bought a spa from Conroe Spas back in 2003, which later became Olympic Pools and Spa. Over the…read moreyears I've had my unit serviced and they have always done a great job from diagnosis to repair. Recently I shopped for a new unit and Angela explained to me all of the newest features and helped me narrow down which unit I will buy next. Very knowledgeable staff and friendly service.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

I just got a pool installed about 3 weeks ago. I have had hot tubs before but never a pool and I'm…read moreclueless. My neighbor recommended that I go here and get my water tested, even though I tested it on my own to get their recommendation. I have to say I got there about 20 minutes prior to closing and Jackson was there helping a customer but he acknowledged me and said he'd be right with me. After the customer left Jackson asked how he could help and I explained how new I was. He was so friendly and acknowledged all my questions. He also gave my guidance on some other things to look for in the future. After the test was done we only needed 2 inexpensive chemicals to get us on track. Jackson cared and takes pride in his work. I noticed alot of negative reviews on here and they all seem to be from many years ago. I think things have changed. As a business owner myself I understand how you can't ever get rid of negative reviews or feedback. I hope someone reads this and decides to give them a shot.

This 1-star review reflects the recent decline in Butcher's to what it is now:…read more The company has very high staff turnover and as a result the person showing up to service the pool is always different, and often not suitably trained/qualified, this probably explains why the quality of Butcher's pool service has now deteriorated to the point of being a waste of money. Furthermore, Butcher's indifference to security means that Butchers employees can sign out keys to customer properties whenever they want, including weekends, without first checking with the homeowner. The improper cleaning and lack of security are the main reasons I terminated my relationship with Butchers.

Express Pools re-plastered our concrete pool. They did everything they said they would, were…read morepunctual, and polite. the ladies in the officed were especially helpful. mostly, the quality of their work was outstanding.

High quality service, and service after the sale - these people are amazing. They offered great…read morevalue on resurfacing our pool, replaced old pool equipment, and than came back and fixed a problem with my waterfall. They are timely, thorough, fair and honest. I recommend them for any/all pool work. Thank you Express Pool!

They do shoddy work. Do not use! They installed a new pump motor. They installed it with a leak…read more More, I did not see the leak until months later. So, when I called them for warranty, they say another $246 to fix the problem that they did not do correctly the first time. See attached picture of how a leaky pump will look--note the dampness on platform. It's ok if you make a mistake but, it's a damn shame when you don't correct it. Customer service is bad.

Technician poorly communicated issues, did not follow up to explain what he fixed, and was very…read morerude throughout the process. We were also charged for an additional part as they claimed it was not working, but he told me he accidentally broke it off. I later found out from the Manager, who was very friendly but not that accommodating, that they even took a picture to highlight the issue, yet this was never shown to me by the technician or even mentioned. We were also double charged on a previous time when the same technician charged an additional site visit to fix a leak one day later. This was a leak in a slightly different location, but I guess he didn't do a thorough enough job during the first site visit.

After meeting with several local pool contractors for construction in The Heights, we chose to work…read morewith Peak Pools and Spas primarily due to the trust we felt from the first discussion with the co-owner, Ben. He took his time walking us through the process (first time pool owners), never tried to upsell with high pressure tactics, and was objective in describing pros/cons of various options. Once the permit was approved, Ben's teams worked quickly and without any issue (or major unforeseen expenses). I really valued having Ben as a point of contact for any questions that we had, and even after the project closed, he was quick to follow up and support any outstanding topics that I brought his way. Claudia and Ben are an absolute pleasure to work with, and I would highly recommend Peak Pools and Spas to anyone looking to get started.

We researched and interviewed 3 pool companies for our pool build in The Heights due to city codes…read moreand smaller lot size. We selected Peak Pools because of their timeliness of response, thoroughness in estimate and honest approach of utilizing what we wanted in a pool, rather than inflating price with extra features. A pool building experience is very taxing and a long process over several months, but Ben Peak coordinates the contractors and holds each team accountable and to a timeframe. This is truly a family business and it shows in the quality of their project, past referral responses & their willingness to make their customer satisfied. We highly recommend Peak Pools - their finished product has made our backyard experience a joy

We hired Primary Pools and Service to rebalance our pool that had turned green after heavy rains in…read morethe hot summer months. I was so worried we were going to have to drain and refill the pool, but Kaleb did an awesome job and was able to quickly fix our problem before it got any worse! We hired them on for monthly service (since we weren't doing the best at maintenance) and they just keep impressing me! Kaleb has kindly helped me with minor repairs and maintenance on the pool that is above and beyond what I expect from a monthly pool service. This company is great and we will definitely be keeping them around! Highly recommended!

From the owner: NEW customers: First filter cleaning free…read more Weekly pool and spa maintenance, one time cleaning, filter service, repairs, drain and clean, chemical only service and more. If it's pool related, we will give our best effort to help! Free estimates.

After initially having concerns with my experience with Anthony & Sylvan Pools, I wanted to come…read moreback and update my review because the way they handled my issues truly made a difference. Their quick resolution and immediate response to my concerns meant more to me than words can say. For the first time in a long time, they made me feel like a big company truly cares about the little people, and that kind of customer care is rare today. A very special thank you to Owen for the endless conversations, calls, and discussions to make sure every concern was addressed and, most importantly, to ensure I felt the way a customer *should* feel -- heard, valued, and respected. That level of dedication, patience, and follow-through deserves recognition, and I sincerely appreciate the effort made to turn my experience around.

If I could rate them below 1 star I would. I've been building my pool since mid July and it's not…read morefinished. They promise permitted pool in 4 -4.5 months. At 5.5 months they are suppose to make the process simple and easy . This company is the exact opposite. My PM threaten financial responsibility to bully there clients, for something that is complete there fault. My pool was suppose to be dig to gunite in 10days instead it was closer to 30 days bc they didn't realize they had city approval on 5th day. So they waited close 2.5 wks go by before it is scheduled. Even though every few days after rebarb was installed I contacted them and was told to wait because no city approval. So by the time contractor came out my pool had caved in: Then they agreed to start the process over again but couldn't schedule it within a week, so it caved another 3 times due to rain. I told the PM that they had to do the start the process again include the city inspection. He ask to speak to my dad and my dad told him multiple time no if you lay rebarb then the inspection needs to be redone. The PM then tried to back track and said to us if the pool caved again it would be our responsibility to pay even though the contract said otherwise. Which is when I told him off and he should read the contract. Next major issue during the build they cut my well line, no one showed up for over a week. I had to call someone to set up a temporary line so I could have water in my house. My PM didn't care so I called his manager after a wk and someone came out the next day. After filling the pool with water I believing there was a light at the end of tunnel that this project was almost over but it wasn't. Typical Houston weather we had a freak storm that brought large amounts of water, we noticed the water was nearly to the top of decking. So I asked how come the pool doesn't drain itself. I was told it a manual process where the owner has to go out and open a valve. My neighbor has a 20 yr old pool that has an automatic release once it get to a certain level. We live in Houston area it rains like crazy in this town, you would think it would be install automatically. When I ask why it isn't automatic they said it's up to the designer. Which they don't ask or tell you doing the design process. Nor can it be retro actively installed. The icing on the cake my current issue. We schedule the pool motor to be started the Tuesday after Thanksgiving. I took a day off. The gentleman comes out to my house and with in 10 min he knew the electrical had issue and there was cement in my skimmers. I have a PM that suppose to come and check the subs works. He never comes out he obviously didn't check there work and he does not know how to return phone calls. Apparently his job is drive around and put WO into the system. I have had water in my pool for 3 wks with out proper chemicals or working motor, so I know have a green swamp. So my advise is do not choose this company they don't fix thing in a timely manner, the PM is no added value you could have a scheduler or GC do his job. Not worth the headache or heartache bc at the end of the day it your property that's ruined and they have your money!

This store is great! We were having an issue with the pool having a yellow film, we took in a…read moresample. Oscar ran all the tests and said it was fine. He gave us some tips on shocking the pool regularly in this Houston heat. All for FREE. When the issue continued we took another sample. Oscar ran through the tests again, and said it was fine. So he quizzed us on how much shock, how many people swimming, etc. Turns out the culprit is the dog! Did you know 1 dog in a pool = 5 people? So we got an updated chemical regimen, and now the pool looks great. Oscar even recommended bringing in a sample once a month, so they can keep track of our pool to isolate any problems when they occur. How cool is that? It's conveniently located off I-10 at Bunker Hill in the strip center across from HEB. Plenty of parking and lots of retail around to make it a worthwhile trip.

Bad first impression. I called looking for pool salt as the locations nearer me were all out. The…read moregirl who answered the phone (Mariah), twice put me on hold for approximately 5 minutes each time without coming back to me. I called a 3rd time, and she was extremely rude. She then proceeds to CALL ME BACK and hang up when I answer. Then I call back, and she won't answer. By that time, my associate was in the store, and observed her looking at the phone, smirking, and intentionally not picking up the line. I won't take my business here again. There are too many other Leslie's with helpful staff that will take my money. And I see other reviews saying the staff here is lazy. I only dealt with Mariah, but that was enough.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

These guys are the best, very communicative and very professional with very fair and reasonable…read moreprices. Post refurb our pool had a lot of sand and debris and they got it looking like new in 3 hours. Garrett has a wealth of knowledge We will be using them again for sure!

Garrett is doing a great job so far. Updates to follow. He kn9ws his stuff so don't feel bad about…read moreholding to it.