This company will rip you off any way they can, be careful. It took them 2 weeks after my shipment arrived at the local terminal in Denver, CO to get it to my house. When they finally got there, they only brought 1 of 2 packages and said they would be back with the second one. They basically dropped the 1 package on the floor and took off without giving me any paperwork. When I called their office they said the paperwork showed my name on it with 2 packages being delivered when I never even signed any paperwork. read more

Terrible company. Absolutely destroyed our antique desk in shipping and left the crate in the alley of apartment and refused to bring into apartment building even after this was part of contract. Nothing to do with Covid . We filed damage claim 5 months ago and still haven't heard a thing. Nobody answers phone and they won't communicate. Don't use this company. I would use a pack mule before I would use this company. I needed to of trust the reviews I saw on Pilot as I've been unable to find one single positive thing about Pilot Freight. Never ever again. Don't have your valuables destroyed by this company. They don't care and are unprofessional. Huge Mistake!!!!! read more

Horrible company I don't see how they are still in Business. They can't even tell you were your package is or when it will be delivered.

This company does not deserve even 1 star!!!!! Terrible service. Table I ordered from World Market came damnaged!! The box had holes in it. The female that came with the delivery driver was RUDE and unpleasant! They rung my dorbell and on my way downstairs They were already driving off and yelled out" WE rung the doorbell". I'm like can I get a chance to come to come to the door?." I will never order anything elsw big from World Market. This service was thw worst. Then they scheduled another appointment to bring a new table and Did Not show up! So today they are supposed to come deliver it again and I already know it's going to be terrible . I know they say support Black businesses but with service like this I won't!!!!! read more

Please do yourself a favor and find another company. Don't bring the added stress in your life. This company does not care about the consumer or your item. read more

Beware when using this service. The delivery staff is openly hostile to the elderly and are poorly trained - if any training at all. They were contracted by Sit and Sleep --- Sit and Sleep should be doing better. Weling read more

Pilot is the WORST shipping company, they loose packages and won't return any phone calls. HORRIBLE shipping company, do not use.

Horrible customer service. We ordered something through Walmart paid extra money for shipping through pilot with an estimated arrival date of April 16th. We ordered it the 6th. I went on the 10th to see if it shipped only to see they scheduled a new shipping date with zero communication. Called to see about possible refund on the fee I paid and we told it wasn't through them. Today is the 26th we were supposed to be getting our item between 10 and 6pm logged on to see if there was an update at 530 to only see the rescheduled again with zero communication zero reason why and no way to Help us be happy with their service read more

This is worst delivery service I have ever seen. I ordered a set of furniture from Scandinavian Design furniture store and delivery was scheduled for July 15th, between 4:00 and 7:00 PM. At about 6 PM we started receiving calls every half an hour letting us know that delivery guys will arrive in 30 minutes. Finally, they arrived at 8:00 PM and told us that one of the delivered items, shelf, will not be assembled because it is already too late and they need to go home. After I gave them $50, they agreed to assemble the shelf. When I ordered this delivery, I have already paid for assembly. However, I had to pay for assembly twice! What a scam! On another occasion, I ordered delivery of the bedroom set from Scandinavian Design store. Same as last time, delivery was scheduled for July 29th between 4:00 and 7:00 PM. Again, like last time, at about 6 PM we started receiving calls every half an hour letting us know that delivery guys will arrive in 30 minutes. Finally, at 8:00 PM the district manager Caleb Newbery called us and let us know that delivery was cancelled! Both of us, my wife and I needed to leave work at 3:00 PM to be at home at 4:00 PM, hence we lost half of day for nothing. The most frustrating part of this experience was that manager was obnoxiously rude and did not offer any apology or support. read more

Just like the other reviews.....not happy with this company and Amazon's use of their business. We ordered a ping pong table and set a time for delivery. Left work (as others) to meet driver only to be called 10 minutes after the expected start window by the company to indicate the driver called and no one was home. First mistake - I was home AND received no call from the driver. When another time window was arranged, the delivery was made with the box completely damaged.....damaged side down and unseen by my husband. The weight of the table is 160# and was not discovered until opened where we found the destroyed table. Amazon returns delivered a replacement table and delivered it with their own staff - great response and in good condition. Problem lies in trying to schedule the return of the damaged table and Amazon as well as Stiga indicated the original company must pick up. Pilot's customer service number is constantly placing me on hold - yesterday for over 1 1/2 hours. Finally continued to research numbers on Amazon and got the number of Amazon customer service who has now arranged pick up for us as the company has not called me to arrange after 2 weeks! I will add more if Pilot does not stick to this pick up like they didn't on their first delivery. IF you are buying on Amazon, be aware and request they not use Pilot. read more

Pilot Freight Services - Movers Near Me - Ontario, California

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Ok, so I ordered an $800 piece of gym equipment through Amazon and they sent it through Pilot. When I placed the order, it made me drill down to a specific date and 3 hour window (12pm-3pm) on when it should be delivered. By 7pm I called the Pilot asking for the status on my shipment. They couldn't give me an answer and provided me with the company's number they contract through. After calling them, they still couldn't tell me the location of my shipment. Everyone I have spoken to wants to point the finger on who's fault it is and doesn't seem to really care. I wasted 7 hours of my day stuck at home because the shipment also requires a signature before I even knew I wasn't getting my shipment that day. What's the point of scheduling a delivery window? What the point in having tracking updates? Worst experience in every aspect of a company. read more

I ordered a mattress from a big name company and the delivery was made by Pilot. First let me say they sent one man to do a two man job . He spoke little English which made it difficult to give directions . As a result he was lost and called me 5 X ! he was 3 hours late , He placed the mattress on the bed and broke my lamp which was part of a set that sat on my nightstands . I went in to see what the crash was and noticed that the mattress was so damaged that he should have told me . I called his supervisor to tell him about the mattress and the lamp. Oscar ( manager at the Miami location) told me not to worry as they would pay me for the damage to my lamp. I did not hear fm him after leaving many messages. I sent him the receipt for my lamps as I certainly needed to replace both . I explained I could not have two different lamps on my nightstands . I did try to find the same lamp on every store possible on line with no luck . Eventually he sent me a check to cover one lamp ! So I had to spend my own money for the second lamp . Not a good way to treat a customer who did nothing wrong . I was inconvenienced by his driver being 3 hrs late , having a damaged mattress delivered and having to spend my own money to replace the second lamp . His response was that he was only paying for one lamp and inferred that he was being generous as my lamps were 2 years old ! I must also add that this company has many locations and impossible to get thru to anyone in customer service or someone in management . Had they sent 2 men to deliver I doubt this would have happened . They are too big to worry about their customers as too many big companies use them to deliver large goods . read more

Didn't show up, as scheduled. Didn't respond to an inquiry through their web portal. Failed to connect with a human on two phone calls, each lasting more than 20 minutes. Complete fail! read more

Worst shipping I have received in the last 15 years. Little information provided and a "delivery date" which has since passed and no information provided on reasoning or new date. in an age where shipments are tracked daily and guaranteed for certain days this company seems to be in the stone ages of shipment. very disappointed considering I payed for shipping. read more

I think they are out of business. I have been calling them for days and they do not answer. I will never use them for shipping or order anything from Dell again. This is a joke. read more

This company has NO idea what they are doing. They lost part of the furniture order that was to delivered and still after 10 days of looking for it they have not found it. Called 12 times and every time they say someone is looking into it and will return my call. No one has returned my call. Terrible custom service, terrible freight company. Do not use this company. read more

Bought a washer & dryer from Lowes in Boise, Idaho. Driver brought them into my garage, left them in the middle & said an "installation team" would be contacting me if they already hadn't to come bring the appliances into the house & set them up. Good thing I was watching what he brought in with the appliances because he was going to drive off without leaving the electrical cord for the dryer. When I point it out, he said the install team would have all that kind of stuff on their truck. After several hours I contacted Lowes who said that the driver had done this to several other customers & Lowes hadn't been able to reach Pilot to find out what they were going to do about it. I got Pilot's number & they basically said it was Lowes problem. Lowes said it was Pilot's job to install. Meanwhile, myself & several others were left with appliances that could not be used. I complained to corporate Lowes who said to allow 24 hours. As far as I'm concerned, Pilot has no integrity & hires people with no integrity. This particular driver out and out lied to me because he didn't want to do his job. I would not recommend this company for any delivery service. read more

I ordered a TV through Dell and decided to save 30 bucks by not using UPS/FedEx. It was 3-5 day shipping, it is now a full 7 days later and after 5 phone conversations of where my TV is since they some how couldnt find it, and their website tracking info needs decoding since for the past 5 days it has said "RECOVERED AT DESTINATION." Finally it came in and On a Thursday morning schduling a delivery for something that has been way delayed in its arrival they cannot deliver it until "sometime next week." Needless to say angering to deal with all around.. read more

Not only are they rude and incompetent in conduct but WEAK in installation. FOUR Lousy pilot delivery members can't seem to lift a refrigerator upstairs. The women will do it then read more

Ordered a TV through Amazon and had 12 hour window for the delivery. Took off work and 13 hours later I have no tv drom Pulot. Never got a call that the tv wouldnt be delivered or that it would be delayed. I called Pilot to ask where the delivery was. They tell me they cant get in touch with their person because his phone isnt working. Horrible customer service. They asked me to wait the next day for a 4 hour window to deliver the tv. I called Amazon and cancelled the order. Had I known Amazon would use such a horrible delivery service, I wouldnt have bothered ordering the tv in the citst place. Wish I could give this crap company zero stars. read more

Seriously! What a sad excuse for a delivery company. No notification other than an email that they are coming. I called to get some kind of time frame and was given a 5 hour window. Fine, I took the time off and waited. They showed up a half hour after that window. The driver than asked if he was supposed to set it outside and I said no, you are supposed to unpack the TV and put it up on our media stand. He said they don't do that. I said, it is apart of the "Deluxe" service and that is what is supposed to happen according to the information on your site. He was like "fine, fine..." but we don't move anything because he saw my current TV sitting there. I needed help with my current TV that was unwired and ready to move a few feet away so that the stand was empty. He refused, walked out of the house and drove off without delivering. I ran after the truck and they sped off ignoring me. They told their dispatch office that I wanted them to wire the TV and set it all up. I never asked for that. Then dispatch told me they had to reschedule for another day which I also refused as I already took a day off to sit at home only for them to come after their delivery window. They said fine, the driver will come back but will only set the box down and leave. Again, I said no, I have Deluxe service I expect the TV to be put where I need it. It is way to heavy for me to move by myself. The best parts are that the dispatch told me this was their best driver and, under tracking it says they "Attempted delivery but nobody was home." read more

(SORRY PILOT FREIGHT OF ONTARIO. YOU'RE GETTING THE HEAT FOR HAWTHORNE'S MISTAKES SINCE HAWTHRONE IS TOO COOL FOR SCHOOL TO HAVE THEIR OWN YELP ACCOUNT. PROBABLY BECAUSE THEY KNOW THEY'D GET NEGATIVE REVIEWS. AS I'M GOING TO DO NOW) So like most people who have complaints about Pilot Freight Services. They bought a TV, such as I. When a retailer (Dell in the case) offered Free Shipping, I of course jumped on the chance to do it. As a Shipping Supervisor for a medium sized company in So Cal, I am very familiar with the inner workings of a Shipping Carrier, mostly the big guys (UPS, USPS, Fed Ex), but no Freight carriers. I've never even heard of these guys. When Dell called to finalize my order they said Pilot was the deliverer and my instant response was, "WHO!?" From time of order to delivery took Pilot Freight 11 days to ship a 55" TV that only weighs 47 pounds. I am not the strongest or fittest guy in the world, but I can curl 47 pounds with my left and right arm. But it took Pilot 11 days? Actually from time of shipping to delivery was 8 working days. Which is unusually long in my opinion. Especially from DFW (Dallas Fort Worth) to LAX (Los Angeles). UPS ground only takes 3 working days, why does ti take Pilot 8 days? All of there customer service reps were nice and professional except for one who started getting aggravated with me when I started asking too many questions and he didn't have the answer, no matter how I spin it. The very first Rep I spoke to confirmed that the TV made it to LAX on Friday 1/14/2015, but had not been scanned for entry for 4 days as Pilot has to schedule a delivery time, which I find odd. Why cant these guys just drop it off as it is being shipped to an office building? The TV arrived unharmed and works beautifully and the deliverers were cool. So why did I give Pilot Freight a whopping 2 Stars. It's because they left my TV sitting there for days. There is nothing more appealing to a customer than to have their shipment be delivered as quickly as possible. Yeah, it wasn't priority shipping, It was Pilot's "economy" service which I see why Dell used Pilot. But it shouldn't take 8 days to deliver a TV. I even asked my UPS guy that delivers to me daily if they could deliver a TV of that size and showed him the actual TV. He said yes. SO why didnt Dell use them? So IF you need something delivered and don't care when it gets delivered. Use Pilot. read more

Terrible service, terrible attitude,terrible costumer service. I purchased a 65 inch TV at Best Buy from the magnolia section, where the quality TVs and audio systems are located as my job has to deal with film and multi-media. I purchased the TV with a 36 month credit plan, so it was not cheap. The seller offered the free delivery, but didn't mentioned the company. Guys, don't make my mistake, always ask the name of the company that is going to make the delivery, and if they say PILOT, do yourself a favor and request another company or even pay for the delivery. They were supposed to call me on tuesday to schedule an appointment (2 hours window). They never called, so I contacted them on the afternoon. They said they were no more deliveries for that day, and that they had it scheduled for wednesday from 10-2 (4 hours instead of 2). On wednesday at 2:30 the delivery guy knocks on my door. He goes back to the truck and I was expecting to see a another person helping him. No, he was all by himself managing a 120 poinds TV completelly ignoring all the instructions of how to handle the package; the instructions even have drawings, so he didn't care and the company didn't care either, as this TV needed 2 people to handle it. He took the TV at my front door and told me that that was it. I told him that the instalation was included, but he showed me his paper that said it was basic delivery. So I asked him to at least put the box inside my apartment (as I couldn't do it myself without the danger of breaking the TV and my back at the same time), he refused and told me that I had the option to reject the TV. I called Best Buy, and when I was on hold the delivery guy in a very rude tone told me that he needed to go and that he was taking the TV with him, and he started to move the TV away. I told him that I was going to report that he took the TV without my autorisation, I asked him to wait and exlained to him that I had waited 4 hours at my apartment and I also needed to go back to my office. Finally I contacted the seller from best buy, who told me the instalatin was not included, I was not asking for an instalation, I was asking that the package should be placed inside my apartment and not just left at the front door. So, when I told him that I was going to return the TV and ask for my money back, he contacted PILOT offices and offered them extra money for the "instalation". I had to help the delivery boy on the so called instalation, the one he did complaining all the time and with a terrible terrible attitude. So when the heavy TV was on my TV stand I let him go telling him I would take care of the rest. I am a very patient woman, who rarely complains and rarely feel the need to speak up. But PILOT... Geeze. NEVER USE THIS SERVICE. read more

Businesses and Clients beware! Shame on me for soing business with Pilot for my business (selling surfboards) after continued customer service issues. Myself and my clients were consitenly under serviced. As a business - no accountability or follow up on service, claims, working with the end users for delivery. As a consumer - beware for damaged product, drivers pushing liability and accountability to you by signing and accepting the package, and paying for insurance that will not be leveraged for resolution. Grade F Avoid at all costs read more

When I saw my package was going to deliver by Pilot Freight Services I though who are these guys I've never heard it and then I started searching online and read so many bad reviews and I thought my shipment will be screwed up but for me It was not a bad experience. I agree that delivery time was off (1- 2 hrs) as they mentioned on their tracking system and they say someone will call you to confirm your delivery schedule but nobody called me and they automatically decided my delivery schedule. I am ok for my case to decide automatically but please also don't mention that someone will call you and confirm delivery schedule on tracking website. I am happy that my package was delivered at correct place without any damage and this matters the most when your package is expensive like mine, 65'' inch 4K TV. read more

DO NOT WORK WITH PILOT. I ordered an expensive furniture item through a retailer, for whom they used PILOT. I recevied an email stating ym item would be delivered 2/28/19. Once it did not arrive I called Pilot to ask for a status update. One phone rep told me the item was at the local warehouse and to expect a call on 3/1/19 for delivery set up. That call did not happen. I then called PILOT back on 3/1/19 to ask for an update and the rep named Chris informed me that the item will be delivered next week and he will call me Monday to schedule.... Once I did not hear from him (It is Monday) I called PILOT back. The phone rep informed me that my items was still in San Francisco and hadn't been shipped out to LaGuardia airpot yet and it would take 5-7 more business days to be shipped to NYC and then I would receive a call for set up. This is unacceptable, especially when I am paying for White Glove Expedited services. I expect a full refund of delivery costs and for PILOT to expedite my order ASAP this week for delivery. DO NOT USE PILOT!!! read more

I was supposed to get a call to schedule delivery, and instead they've just decided to pencil me in sometime "12-4". I know I said open availability, but I was also told they would schedule an appt. with me, not just pick a time slot. When I called Pilot (since I hadn't received a call to schedule delivery), the person on the phone at first tried to schedule delivery for tomorrow, then when I said it was supposed to be delivered TODAY and was marked as "out for delivery", she said, "Oh yea, it's scheduled for 12-4." When I told her they were supposed to CALL ME to schedule a time, she said, "Well I'm scheduling it right now for 12-4". What a joke. ---- They got here at about 2PM, and only sent one person to carry a very heavy plasma TV. *facepalm* The box even says it's a two person lift and has hand holders for two people! Unfortunately I was recently injured (thus getting it delivered!) so I couldn't help out. It also rained today. So he was putting the box, WITH A TV IN IT, onto the wet ground. And even though the person on the phone confirmed this was a special delivery with set up included, they sent the guy out with a slip showing "basic delivery" so he refused to set it up. Props to the dude, he did manage to get it up the stairs by himself. Hopefully the TV isn't damaged (and I also hope he didn't hurt himself). read more

I ordered a product from Sams Club on May 26th. Been monitoring it via tracking for weeks. Called Sams, Called Pilot..who have tremendous hold times and lack of answers and redirects. Sams shipped a replacement product on June 9th, it is now July 12th, and still don't have the product after multiple delivery dates promises made by Sams and Pilot. Truly a terrible freight company and I would avoid them at all costs. Not reliable whatsoever. I can order products from China on wish.com faster than this. read more

I ordered a massage chair through Brookstone.com. The delivery was over an hour late, the window Pilot gave me was between 8am-12pm. No courtesy call to tell me they were running late. The delivery truck eventually gets here and the driver, his name was Francisco, was super rude. First, he was really miffed that he had to go up 4 steps to put the chair in my apartment. He then proceeded to hit his back coming up the stairs which he then said was my fault. Finally, he couldn't get the chair into my front door on the first try with his lifting partner, and proceeded to say that 'it was my problem'. I told him he could angle it a bit, and low and behold, he got it in the door. Overall it was just a really bad delivery experience, from them being late to their unprofessional demeanor. It's no wonder that there are a slew of negative one star reviews for this company. If I could give no stars I would. I would not recommend this company. At all. read more

Absolutely ignore their "tracking" service. Package arrived at the local freight company 10am the previous day and no delivery was attempted, nor contact made to say their estimate was wrong. Took the day off awaiting a piece of furniture to be delivered so it doesn't sit on the porch and guess what.. no package, no call. Call their support and apparently they have to setup an appointment for delivery, no notice of late shipment, no real help at all. Good luck if Amazon ever uses Pilot to ship anything. read more

Ordered a $600 unique bed frame from World Market 12/7 and was picked up by Pilot on 12/12 with a 12/17 expected delivery date. After multiple calls to both Pilot and World Market...my bed frame is somewhere on a dock in Virginia but Pilot insists I'm still being shipped so World Market will not reship until Pilot admits its lost. I've been given the excuse of I ordered during the holidays, Virginia has had bad weather, etc. Ridiculous! read more

Pilot Freight Services delivered the new oven I ordered from Best Buy. Delivery team drilled extra holes in my hardwood floor without warning. When I asked they said the extra hardware on the floor was required and they had to install it - then when the oven didn't fit flush against the wall they removed the hardware and left the holes. They did wear masks, but no gloves, no shoe covers, had already delivered 20 other appliances that same day, did not wipe down my new appliance following the install, left cardboard paper on the counter and styrofoam bits all over the inside of the oven. Best Buy sent several emails about the precautions they are taking during the covid situation. I guess they forgot to mention that to the delivery team. read more

I was supposed to receive a shipment on Thursday. When the shipment was not delivered, I was assured (after calls to several different Bay Area customer service representatives who did not get back to me) that my shipment would be delivered today (Saturday) before 3PM. It is now 4:30PM and I have not received my shipment, nor have I received any communications from Pilot. I called Pilot's customer service line and after being on hold for 10-15 minutes I was told by an automated message that I should try calling later. This is by far the worst shipping experience I have ever had. read more

Man I was preying my TV would be delivered fine and hoping that I wouldn't be the next bad review... before this delivery I had never heard of this company or anything about them...I see why now. I bought a 55inch Vizio M series tv for my room from gamestop. Don't get me started with gamestop...I will never buy from them again. But this company is something else, I didn't have a problem with the tracking being updated but how they treated my tv and how they delivered it.... I was told they would call me 15 to 30 mins before delivery, I even called an hour before it was delivered to confirm this so I could be there for the signature. Well that didn't happen no call and the person just left it on my porch no sig... I mean right I front of my Door for the world to see. I thankfully have the ring doorbell so I saw that he left it and I rushed home. Then when arriving I saw how thrashed the box was.... I mean come on your a delivery service for electronics so you say... thankfully it wasn't broken, well yet I know I haven't turned it on yet. I will never buy from gamestop ever again and I will never use this company again... the customer service people were awesome!! But that's it. Believe the reveiws..! read more

Pilot Freight Services - Movers Near Me - Ontario, California

I had a delivery scheduled for today in Warren Mi. (A pool table from Walmart). The tracking info said it arrived in Romulus Mi. last week on the 16th.A time for delivery was set between 11am and 3pm today. This morning I get a call from this absolute joke of a company saying the table was still in Houston. I guess the package in Michigan was a ghost. So taking the day off of work to wait for the delivery was a mistake. Their client service department was clueless. Never ship with this company. This was to be a Christmas gift, but no big deal to them. Shipment History Status Entry Date (ET) (Descending) Location ARRIVED AT PILOT LOCATION 12/16/2016 4:17:45 PM ROMULUS, MI US APPOINTMENT SCHEDULED 12/14/2016 5:50:32 PM ON-LINE/ON PHONE, US PRE-CALL 12/14/2016 5:18:55 PM BAYTOWN, TX US PICKED UP 12/14/2016 4:50:06 PM BAYTOWN, TX US WAITING FOR PICKUP 12/13/2016 10:34:06 PM BAYTOWN, TX US SHIPMENT INFORMATION SENT TO PILOT 12/13/2016 10:34:06 PM BAYTOWN, TX US read more

They charge too much and ruin your time with promises they can't keep then say it's your problem.

Y'all SUCK!! This is my second review - another shipment screwed up. Loosing packages, lying to clients - the worst service EVER!!

Very abusive delivery guy careful with this company their drivers are very aggressive and I can put physical on you take extra cautions!!!!!Worst customer service ever I have experienced read more

Ordered a Tv and the driver didn't want to bring it in front of my apartment. He Wanted to leave it to my husband in the parking lot and refused to help take it upstairs. Worst service ever read more

Worst Frieght company I have ever worked with. Honestly disgusted. I ordered a mattress and made appointments with the company for a delievery window. Upon taking the day off from work to make this appoitment work they never show up. No Call, no email, no Text, no nothing. Being confused I reached out to the number on the website that boast 24/7 customer service. 3 hours on hold later I never heard from them I found a way to reach out to our local branch to which the customer service rep simply replys "thats corprate I dont make the rules. I have no idea when your shipment will even get to us. Could be another week". Whats the point of making the appointment, what the point of working with them. AVOID THIS COMPANY AT ALL COSTS. read more