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Pilot Freight Services

1.3 (341 reviews)

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Barron Q.

17days for delivery . Give you extra one more star for getting the delivery done eventually.

Travis V.

Worst delivery experience of my life. Ordered a TV from Dell. Dell shipped the TV two days later. TWO WEEKS later, Pilot coordinates delivery, of a broken TV with a busted screen. Been waiting 10 days with the trash pilot delivered in my living room, waiting for them to call me to schedule a pick up so Dell can return. Ended up disputing the charge with my credit card company. Zero customer service.

Tracking

I have been trying to contact this company for over a week. Tracking said they have had my package since the 6th or 8th (it keeps changing ?). I can drive there and get my package if you guys are behind schedule. Please reply and I will remove this review. There has been no way to reach your company. I've emailed a few times and if I call I just get hold music nonstop. Please message me.

Updated Tracking Information

Perfect!Today is 12/07/2023, 4 pallet of items finally in transit after my clients cancelled the orders 8 days ago. Now I have gotta re-call my items back to my warehouse. May be take another month to wait for next update?

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7 years ago

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5 years ago

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4 years ago

Horrible company I don't see how they are still in Business. They can't even tell you were your package is or when it will be delivered.

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5 years ago

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5 years ago

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5 years ago

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5 years ago

Pilot is the WORST shipping company, they loose packages and won't return any phone calls. HORRIBLE shipping company, do not use.

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5 years ago

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5 years ago

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7 years ago

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5 years ago

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5 years ago

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4 years ago

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6 years ago

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3 years ago

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15 years ago

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5 years ago

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10 years ago

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11 years ago

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11 years ago

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11 years ago

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12 years ago

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10 years ago

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7 years ago

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11 years ago

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5 years ago

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10 years ago

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8 years ago

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4 years ago

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6 years ago

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5 years ago

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5 years ago

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9 years ago

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5 years ago

They charge too much and ruin your time with promises they can't keep then say it's your problem.

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5 years ago

Y'all SUCK!! This is my second review - another shipment screwed up. Loosing packages, lying to clients - the worst service EVER!!

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6 years ago

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5 years ago

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5 years ago

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Review Highlights - Pilot Freight Services

I had never heard of Pilot before ordering a TV from Dell.

Mentioned in 29 reviews

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This is one of those situations where I wish I could give more than 5 stars. My family and I used…read moreMovers Best recently to help with a move from a 3 story unit to a 4 story unit. They are amazing. Bruno, Carlos and Triston arrived early and were so efficient with their time. They handled our belongings with care and made sure to wrap furniture that needed to be wrapped. They made sure that the each TV was transported in a tote and made sure that the TVs were all on their stands and in working order before they left. They even went above and beyond and fixed the legs on a couple of dressers that have been damaged for years. We have used a couple other moving companies in the past few years and Movers Best is by far the best one. They are very professional, friendly and extremely efficient. If anyone needs movers, Movers Best is my recommendation.

Our company recently relocated racks and inventory from our warehouse in Irvine to a new facility…read morein Santa Ana, and Movers Best did an outstanding job. From the start, they were incredibly responsive to our Yelp inquiry and provided an accurate, highly competitive quote. They were also remarkably flexible, accommodating our schedule changes even after the initial booking, and kept in constant communication leading up to the move. On moving day, the six-man crew and two trucks we ordered arrived right on time. Led by Andre, the team was professional, meticulous, and highly efficient. They listened carefully to our instructions, wrapped our inventory securely, and handled everything with the utmost care. You can truly tell they take pride in their work. I highly recommend Movers Best for any commercial move and will absolutely use them again for our future logistics needs.

Pilot Freight Services - movers - Updated May 2026

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