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    Pilgrim Motel

    2.5 (21 reviews)

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    Tub not draining

    This is the most disgusting motel I've ever stayed in. The room smelled of body oder and cigarettes! The sheets were nasty gray/yellow in color and there was hair on a pillow. The room did not have a microwave and mini fridge, as advertised. The TV did not work. There was no shampoo in the dispenser and the tub did not drain well. The transitional strip on the front stairs was not attached and is a hazard. I did complain and none of my concerns were validated. Instead, they were more worried about their own feelings than being concerned about what was wrong with their establishment.

    Roomy room and the beds soft
    Mike C.

    I've been all around NE for work staying at hotels in all states. I've seen the scams and the price jacking but that's every motel and even hotel. My point; The pilgrim inn is on one of my Albany to Boston runs and I stay here often. My co-workers stay here as well from time to time. I actually look forward to this place when I get the option. ITS ALWAYS CLEAN to start, it's very quiet and McDs is right here Dunks is across the street. Friendlys is next door. They got some other restaurants not far down the road (a mile). I've stayed in Albany (an hour west) and I've stayed in Chicopee (an hour) east) for the same price range and I'll continue to chose here every time.

    cigarette burn in pillowcase

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    The Black Swan Lee - Lenox, Ascend Hotel Collection - The breakfast nook

    The Black Swan Lee - Lenox, Ascend Hotel Collection

    (68 reviews)

    $$

    I stayed here for two nights with my partner and our two small dogs…read more We just wanted to check out the Berkshires for a day or so, nothing crazy. This seemed like a very reasonable compromise in quality and price. There is nothing immediately within walking distance regarding restaurants unless you consider the restaurant in the hotel. This place, however, is on the road in between Lee and Lenox so is pretty convenient with a car, many places within 5-10 min drive. The lake views are gorge, especially if you are lucky enough to get a room overlooking it. Our view was of the parking lot but I can't complain given how much it cost per night. The room wasn't overwhelmingly large but we had enough room to open our suitcases, so that was nice. The bathroom was decently sized. The staff I interacted with were all very nice and friendly. I had to sign away the possibility of seeing another penny in my life if my dogs had any kind of accidents but fortunately they were well behaved. I am not sure if there is an elevator btw which came as a surprise. Fortunately this was just a two night stay (which doesn't guarantee anything with me) so I was able to carry my shit up the stairs pretty easily. I thought the bed was comfortable and they provided more pillow than I am used to. The thermostat worked well. There wasn't a closet or iron probably the first time I've ever needed to use one. I would stay here again.

    Extremely friendly staff upon arrival. The furniture was…read moredefinitely outdated, but it didn't take away from the comfort in the room clean spacious bathroom. Everybody on here is complaining about the breakfast food, but to be frankly honest with you I don't know what people expect when it's for free. No it's not a gourmet meal, but a slice of toast and a hot cup of coffee is enough for me. And definitely people were grabbing everything. I'm definitely stay here again. Yes, I heard the man upstairs walking all night long but you can't fault. An old hotel for that. If you're looking for a really decent place to stay for a really decent price this is your place.

    Devonfield Inn

    Devonfield Inn

    (39 reviews)

    $$

    Fantastic bed and breakfast in the middle of the bucolic Berkshires - a fantastic escape for a…read moreromantic sojourn or simply a peaceful retreat. Doug and Jim go above and beyond with their hospitality always with a smile and friendly gesture. Jim's breakfast desserts are phenomenal and the Happy Hour with live music is superb with Doug and Jim both lending their voices to entertain guests in collaboration with a pianist that truly brings back the concept of Parlor music into the 21st century. The musical ambiance at breakfast is also reminiscent of my own playlists, with a mix of classical, new age, and soft instrumental listening. The historic inn retains much of its charm with original details throughout - truly a step into New England country charm. My partner, now fiancée, and I thoroughly enjoyed our stay and it will forever be memorable as our engagement destination. We are looking forward to returning for many years to come!

    Our recent stay at the Devonfield Inn was our first and will certainly not be our last!! The Inn is…read morebeautiful, well appointed and is located in the amazing Berkshires. The Inn Keepers, Doug & Jim were gracious, informative and attentive! Our suite was very welcoming, comfortable & clean! We enjoyed true comfort during our stay. Breakfast was really good each morning with great selections of savory & sweet offerings. The Inn's location is central to many restaurants @ attractions which made day trip's really easy. A very special Inn indeed!!

    Holiday Inn Club Vacations Oak n Spruce Resort - South Lee - In the bar

    Holiday Inn Club Vacations Oak n Spruce Resort - South Lee

    (126 reviews)

    There are literally two massive indoor pools plus an outdoor pool. The pools are never cold, and…read morethere are two awesome, nice, and clean hot tubs. There is an awesome arcade with multiple super fun video games. There is literally a mini Movie theater that plays Multiple awsome movies. There is a mini golf course just outside by the hotel rooms. There are even a few shuffleboard places. There is also a playground for young little kids. The hotel rooms are super clean and nice. Pets are Allowed by the way. 2026. There is also a whole fitness room. And the employees are Great and Nice.

    Nice stay. This resort offers a variety of accommodation levels. The buildings are two or three…read morestories high. There are no elevators. Some units are 'ground level' but located one level down from the parking lot in some cases. These have direct access to picnic tables and charcoal grills on the lawn. The upper levels have patios with tables. I believe they are time-shares, but we stayed for a week, booked through a third party site. Our unit was two bedroom, two bath. We had a small full kitchen with just about everything you could need to cook a meal. The dining table seats four and dishes accommodate eight. The sofa pulls out into a sofa bed. The furnishing were in good condition and the appliances clean. We were given dishwasher tablets, dish soap and a sponge, trash bags, four sets of towels and pool towels. Washer and dries are free and guests wash their own towels or pay eleven dollars for set to swap them out with housekeeping. On-site amenities include putt putt golf, basketball, volleyball, two outdoor pools, two indoor pools, hot tub, sauna, daily crafts in the activity center, an arcade, Karaoke in the bar, a snack bar where you can get burgers and the like, a movie theater, a community patio, shuffleboard, weight room and playground. I may be missing something, but there is a lot to keep you and the kids busy without leaving the resort. We were given a schedule of events and movies playing when we checked in. The kitchen includes a full size fridge with freezer, microwave, stove with oven, and dishwasher plus coffee maker and toaster. I brought along containers for storing left overs (I brought lots of food), extra paper towels, my chef's knives and a few other kitchen essentials that I often find missing but were included here. The coffee cups are 6oz so if you like a big mug - bring your own. There were a few wine glasses. Guests throw their trash and recycling in the dumpsters located near their building before departure. If you run out of paper towels or need laundry detergent or charcoal briquettes there is a small shop in the activity center. There was plenty of TP in the bathrooms. The towels and sheets were in good condition and the bed comfortable. The weather was in the 90's during our stay and the AC kept the unit nice and cool throughout our stay. Hot water took quite a while to reach temperature, but once there, there was plenty of it and the water pressure was good. I wasn't a fan of the shower being 'in' the room. One bedroom has a separate bathroom. The other has a small room for the toilet while the shower/tub and vanity are 'in' the room. Very 1970's. Your room 'key' is a wrist band that is connected to your credit card. You, or your kids, can use this wrist band to buy arcade tokens, purchase food at the snack bar and so on. Train tracks run past the property and they do blow their whistle when passing through at all hours. There is quite a lot to do in the surrounding area and this location makes a good 'jumping off' spot. We spent our days being tourists in the area, and our evenings sharing a meal on the deck with family. Would stay again.

    Canyon Ranch Lenox - Light fixture over desk.. 5 star resort?  Nope

    Canyon Ranch Lenox

    (61 reviews)

    $$$$

    The whole idea of Canyon ranch is for this to be the ultimate spa experience, 100% high-class,…read moretop-shelf. But that is not what I experienced. I only purchased a day pass, which probably costs twice what the experience was actually worth. The best part of the day were the yoga classes. The instructor was very knowledgeable, offered hands-on adjustments, and made the classes challenging. The facial was fine, but not that good; she had me sitting by myself with a sheet mask on for 10 minutes, and didn't even bother to give me a hand or foot massage during that time like most spas would offer. Probably the most disappointing part of the day was the food. For what I paid for the day, everything on the menu should have been EXCELLENT. It was not. Honestly, I wasn't drawn to any of the entrees, so I just ordered a bunch of the appetizers as my meal. They weren't that good, to be honest. The crab cake did not have Maryland crab in it (I'm from Maryland, and that's the only way to make a proper crab cake!), and the tabouleh was just quinoa. You could easily take the money you would spend on a day pass and treat yourself to a facial/massage, yoga class, and nice meal for less money and have a better experience.

    Re: Review of my Wellness Guide, Kelty Greene and Tim my reservation agent…read more I just wanted to take a moment to share the wonderful experience I had with my wellness guide, Kelty Greene yesturday. She is one of my guides and we had a very thoughtful conversation about my itinerary. She made some key adjustments that really aligned with my needs and also took time to explain some of the concerns I had. I would absolutely give her a full 5-star rating- way to go, Kelty! Additionally, I had a conversation with Tim couple days ago who was my reservation agent. Tim went above an beyond-he helped me arrange payment for my package, showed a lot of care, and even spoke with his supervisor to ensure my concerns were met. I really felt protected and cared for throughout the whole process. Thank them both for such a fantastic experience. Best Regards, Sue O

    Blantyre - Best room service ever

    Blantyre

    (45 reviews)

    This may have been my best room service experience ever; having lived out of hotels that is saying…read moresomething. The building is really beautiful and at any other time we would have made use of the beautiful common spaces indoors and not just enjoyed our room and the grounds. The room was impeccably cleaned and staff were attentive to needs that came up during the visit. The absolute stand out was our room service meal set in front of the wood-burning fireplace in our room. They came up with a table, offered us options for chairs, had all of the food wrapped in plastic and covered in warming lids, but done in a way that did not interfere with even the delicate plating details. The portions were substantial and food quality was outstanding. They even provided gluten-free options that went above and beyond to accommodate an allergy. I wish I could give 4.5 because there were some minor areas for improvement, but I will round up given COVID was likely a contributing factor.

    This was a return visit. We had previously been guests at the hotel 3 yrs ago . Now under new…read moremanagement , what a change ! The ground s are still lovely. The downstairs public rooms are beautiful. " Although somebody followed me around where ever I went. You definitely feel they don't want you to sit in the rooms. It is "look but don't touch" just like a museum. If your looking to go to a lovely, charming, gracious hotel . Want to relax & be spoiled) for the weekend don't come here. The staff is obnoxious rude & pretentious. We arrived with are 2 Small Shitizs just as we had before. The hotel was aware we were bringing 2 service dogs.. First night they would not allow us in the dining room with dogs but they had no room for us to dine outside! They wanted us to sit alone in a room by ourselves & have dinner ! I objected. We finally agreed we would have dinner in the bar alone . At least it was part of the dining area. To get to the pool area you need to drive your car. They didn't like where my husband parked our car. No biggie. I think the Pool Boy could have handled it. All he had to do is ask us to move it. Next thing we know the manger of the Hotel comes to the pool standing over us suit & all. After announcing his titled he ordered my husband to move the car. It was definitely a reprimand for his bad behavior. Of course he moved the car. When we returned to our room there was a hand written note offering to serve us dinner in our room that evening. I called the desk to ask about this & was told this was a new thing they were offering ! We ate dinner in town that evening.. I could go on & on with our crimes & misdemeanors. I spoke to this TIGHT A.S JERK when we were checking out . I asked if the General Manger was available. He has a total passive aggressive personality. I expressed my disappointment about the weekend. He went through the list list & more of the above. Wait a minute , aren't I the quest. Isn't this his job ? Doesn't it come with the territory! If he was so disapproving of us he could have asked us to checkout. He didn't do that though. He wanted our $3900. He may not have like us but he liked our money.

    Pilgrim Motel - hotels - Updated October 2026

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