My friend and I were excited to visit your restaurant. From the beginning, the experience was promising. Our waitress was warm, kind, and attentive. We enjoyed the food, and the overall atmosphere had a relaxed vibe that we both appreciated.
Unfortunately, our experience took a disappointing turn toward the end of our visit. As we exited our table to leave, my friend stood first, and I followed closely behind her. At that exact moment, a different waitress, Chantel, was walking past. I was unaware she was behind me and accidentally stepped into her path. The waitress Chantel walked around towards the front of me and said in a very nasty/rude tone, "Excuse me," then rolled her eyes.
Feeling taken aback, I stopped her and politely asked if the manager was available. She responded, "Why do you need a manager?" I explained to her that I hadn't realized she was behind me, I apologized for accidentally stepping in her path and expressed that her response was rude and unnecessary. Unfortunately, instead of acknowledging the concern, she became defensive, insisted she hadn't spoken to me in that way, and proceeded to ignite a "back and forth." The waitress, Chantel, then says to me she "doesn't have to be kind towards me because she wasn't serving my table." My response to her was that, as someone working in a service environment, professionalism is important, especially in a setting where guests are paying for both food and hospitality. What she said was so disgusting and hateful. Why have that type of attitude?!
When I asked to speak with a manager again, her response was dismissive and inappropriate. She ultimately agreed to get the manager and said, "Excuse me, ma'am" with another eye roll and more attitude. Even as she relayed her version of events to the manager, her tone and demeanor remained unpleasant and disrespectful. I expressed my concerns to the manager, Yolan (spelling may be incorrect), however, she did not seem to genuinely care so I asked to speak with the owner, but she said he wasn't there, when in actuality, he was the man standing next to her while she was speaking to me! After he walks away, she then says I could give you a card, and you can email him. I doubt the incident or the waitress's behavior will be addressed! The waitress Chantel was so unprofessional, nasty, and had a very ugly attitude!
I want to emphasize that I wholeheartedly believe in supporting Black-owned businesses and uplifting establishments in the community. However, it is difficult to continue doing so when experiences like this occur, especially when they involve individuals who are directly responsible for serving the customers. My friend and I had planned to return, and we were looking forward to doing so. Sadly, after this experience, we've decided we will not be returning, and I will also be advising others in my network not to visit as well.
You never truly know what someone may be going through or carrying in their life, so treating others unkindly can deeply affect them and potentially break their spirit. As someone who does meaningful work with other community partners across the state of Georgia, I firmly believe that kindness, compassion, and respect should be foundational values, especially in any space centered on service. When individuals bring negative energy or hostility into those spaces, it creates barriers and diminishes the quality of the experience for everyone. If someone struggles to extend basic decency to others, it may be worth reconsidering whether a role in customer service is the right fit. I hope this feedback is taken seriously and constructively; the waitress, Chantel, should also be reprimanded. read more