I have used PhonePower for two years. Finally I have to drop it. Here is why: 1. While it has more or less similar features of other voip providers, it is not the cheapest. It drops pretty frequently during a long conversation. 2. Technically it has proved to me to me rather incompetent. Suddenly the password to my online account did not work. Several of its representatives blamed my computer and my computer skills. Then several representatives acknowledged that it is a "system-wide problem". For two months, they cannot fixed it. By the time I cut my contract, they still have no clue. 3. The dangerous thing is every time I either called or emailed them, they provide a generate password which anyone can guess easily. Yet they insisted that it is safe! Also each time when you asked them to reset the unworkable password, they asked for identity elements to verify me. Fair enough. But one representative insisted that I have to give my credit card number to him! 4. I returned the equipment to PhonePower a few days before the end of the contract to make sure it will not charge me $99 for equipment cost. That is before its stipulation of within 30 days of expiration of contract. Yet without access to my online account because they did not provide me a password reset, I had no way to check if it actually had not charged the fee, as a few other subscribers/reviewers claimed. A few days later, I received an email saying that "any fees for unreturned equipment will be voided ASAP". Thus obviously it has already charged me and provided an indefinite date to "void" the fees. It treated its royal customers like criminals! It is only after I wrote two emails to complain and days later it confirmed it had not charged me for unreturned equipment. Very suspicious business malpractice indeed. 5. After all these bad experiences, I could not believe myself. So I checked the BBB website to see PhonePower's rating. it is D+. There are many voip providers to choose from. I will let readers of this review to use their own judgement. But I for one will not recommend it at all. read more

I had been with them for 2 years and apparently my contact expired and they auto renewed me with no notification and the rate for one month is almost the rate for the whole year under my previous plan. read more

Beaware of this company! If you have given your credit card to this company then make sure you check your statements. They can charge you even if you did not even buy any thing from them. read more

Phoned to cancel. Kept billing me, and billing me. Now they are threatening collections.

When I was a phone power customer, the service was decent until after the first year. Then we had issues of calls dropping, cutting in and out, then sometimes calls not even coming in. I was signed up with a two year contract with them and completed the contract, then cancelled a few months ago. However, I was just charged $99.90 which I should have no charges at all since I stayed past the contract period, which turns into month to month until I cancel services. Also when I singed up I was told I would only be charged for the equipment if I cancelled before my contract ended. So what is this charge for? Something is very wrong here, I am disputing these charges! read more

This company has a terrible platform, which was constantly dropping calls and/or inaudible for incoming callers for some reason for the 3 years I was a customer. Static was also an issue. The technicians are reasonably nice, but they were rarely able to fix the issue. I finally cancelled and switched to Vonage Business, which was more costly, but worth every penny to have a working phone. Now, I am in a battle to get Phone Power to refund my $50, which several billing representatives promised to send (it was always a matter of, "it's in the mail" or "it's being processed and you should receive in 5 business days."). Well, it's been over 6 months and countless calls to their customer service and billing to no avail. Very frustrating! Do not be allured by the low pricing...you truly get what you pay for with this awful company!!! I will be submitting this information to the Better Business Bureau!!! read more

Good price and phone works well but FAX is a long term problem. Tech service rude, arrogant, condescending. Most importantly, they did not fix the problem. Avoid this company at all costs. read more

I tried using this VOIP provider using the ObiHai 110 adapter since google voice was about to expire. I prepaid for a year. But incoming calls had problems all the time. There will be a dead silence on both ends whenever someone calls in. I went through their support. Support said I've to contact my ISP since we have network issues. But I've used Vonage and Google voice with no issues. I cancelled my service after few months, but they would not provide a prorated credit. read more

Worst customer service....be carful by getting in to trap. They will provide service for $99 a year plus tax which will cost almost $150 a year. I would recommend Ooma better than phonepower. I was customer since last four years and they automatically renew contract on yearly basis when I cancelled they will give all kind of excuse and would not refund any amount....so be careful before you join them.... read more

The service works fine, but the marketing is a bit of a scam. The advertised "$199 for one year with second year free" has ended up costing me $332.72 so far. We'll see what other hidden charges they scheme up at the end of the second year. Though I like the service, and that's still less than $14 per month for decent phone service,I hate being scammed and will probably look elsewhere once my two years is up. read more

Worst experience ever!!! Sales tells you what you want to hear and then when your order is wrong you have to deal with the most incompetent customer service ever. Who ever designed their process has no common sense what so ever. Please for your own peace of mind RUN, RUN fast. read more

Right now, I'm trying to loginto to my account to check the call logs while I'm on vacation. Unable to access their website after repeated tries. Time to go with Magic Jack. read more

Stay away from this company. Either I can't hear them or they can't hear me. Worked with support for one month and couldn't resolve it and refuse to refund the money. Spent 3 hrs of time whenever i open tech support call and issue not resolved. I took one year service and lost the money. Refuse to refund money and want to try resolving the issue. read more

Horrible customer service. They tried to put me into collections for not returning the box to them. They told me on the phone, and in email that I did not have to, then four months later the collection bill for 99 dollars comes in. read more

I signed up for service but never received the device. The company said they sent the device but it never got to me. After two months of charges for service, I contacted them through phone and email to let them know of the problem. I have six saved emails from June and July last year trying to get help. I also called multiple times. After telling them over and over that I never got the device, no one helping me, and still being charged a monthly fee, I put in a dispute with my bank. My bank investigated, refunded my charges, and put in a stop on future payments. Again, I never received their device, never once had the opportunity to even enjoy the service because I did not have the device, and tried over and over to resolve the problem directly. Now a $124 is showing up on my credit report. Absolutely a disgrace to doing business. I have now filed a BBB report - I see others have had problems, too! read more

There is no button, option or any mention inside the website for cancellation. After porting out the phone number, you have to email them for cancellation, but it is not mentioned anywhere in there website ?????? read more

I have a total of 10 phone power lines currently. I have kept adding more over time with my first line being in its 3rd year (my home line). I use the obi202 and obi100 units and the special pricing you get through that plan. It is very inexpensive at $60/year unlimited. I have not had any outages. I am running 5 lines at my business with and was able to setup to forward on busy from line to line to line without issues. I use 3 obi202 units to connect those lines and there aren't any conflicts or issues with that. They setup spoofing caller id so all of my lines report my main number which is very nice and not something ATT would do. The voice quality is totally ISP dependent. I never had any issues hearing people on my inbound end with totally perfect clarity, but I had to learn all about qos on my router to get the outbound sound quality. Most ISP's severely restrict your upload speeds (uverse for me is about 1.5). After getting qos set correctly the router will reserve a proper sized window out of that tiny patch of upload bandwidth. Can't wait for google fiber to hit me! Support is excellent with all native English speakers and wait times are seconds to just a few minutes. They don't have 24/7 support, though, which is something I think they should add. read more