1 Star -- If I could give zero, I would. I went through a two-week nightmare and five separate trips to Phone Doctor 59 after purchasing an iPhone 14 Plus for $450 cash on Nov 11. The phone started restarting the very next day, and things only got worse from there. Trip 1 - Purchase (Nov 11) Bought the phone. It began restarting on its own the next day. Called and messaged staff. Trip 2 - Drop-Off Attempt & Intimidation (Nov 18) When I returned to report the issue in person, the manager wasn't there, and staff refused to look at the phone. When I asked where I could leave a review, a women staff member told me that if I left a bad review, the manager wouldn't help me. Completely unprofessional and intimidating. Trip 3 - Actual Drop-Off (Nov 19) Finally dropped off the phone after more messaging. Trip 4 - Still Not Fixed (Nov 20) Staff claimed there was "moisture in the charging port." I picked it up, and the phone restarted again that same night. I messaged and asked for a refund. Trip 5 - Forced Exchange + $50 Upcharge (Nov 21) I came back requesting a refund. Instead, the manager took the phone, handed me a scratched, beat-up red iPhone 14 Plus, and walked away. Staff informed me I would not be getting a refund. I told staff I didn't want the color and that the IPhone appeared to have damage to it. The only other option was an iPhone 15 for an extra $50, which I ended up paying because I didn't want a damaged phone I didn't choose. No apology. No accountability. No professionalism. I spent over $40 each trip, FIVE trips, and even more money because of their faulty device. This business lacks honesty, customer service, and basic respect. I strongly recommend avoiding Phone Doctor 59. 1/10 -- would not recommend. read more

Fixed my cracked screen that wouldn't turn on. Was fast and at a good price. Took them 25 minutes to complete. Would recommend.

They should close this place down they love to scam little girls my sister went in the repair her iPhones back screen and change the battery and when repairing the battery the Broke the front screen they weren't planning to fix it they had charged her 140 when she had given her phone to them and when she arrived they were wanting to charge her for the screen they had broken when I arrived to confront t them about their mistake and as they broke the screen they had to fix it instead of charging her for they're mistake the girl that was working in the front decided to charge me 110 telling me that my sister hadn't paid and said that they give her a discount for breaking the front screen and that they were going to fix the front screen for free when I found out that my sister had already paid them 140 on arrival my little sister started panicking not knowing how to speak up for herself the manger there started pressuring her to speak up for herself and be belittling her that's when I had to step in and talk to him and he proceeded to tell me that I was not her lawyer that she should know how to speak up for herself. He cost her lots of anxiety and panic. Did not want to return her money to her and started saying that she never had paid, and that he had to check cameras. When he finally found out that she did pay. He decided to give her 110 back and started saying that they did not offer discount that the Lady had offered since the beginning further mistakes that man was awfully rude, and disrespectful to my sister, making her have anxiety attack . read more

Phone Doctor - Mobile Phones Near Me - Phoenix, Arizona

terrible repairs ... they broke my phone camera then the repair broke a few days later ... staff members unprofessional & communication skills makes the business a -1 grade ... i will never come here again ... come here at your own risk read more

Would never recommend anyone to go here, I came for a simple screen replacement and they couldn't even do that right, they wanted to say that the phone was having soft ware issues after they put on the new screen when it was a simple cracked screen! Don't waste your time here. 30 mins repairs I was stuck there for 3+ hours to still get back my broken phone! 220$ ? Yeah I'm going to apple now to spend 279$ for the apple factory screen not their sh*t after market screen that had no face if sensor !!!!??!?! UPDATE I TOOK THE IPHONE TO APPLE THE NEXT DAY AND FOUND OUT THEY TOOK INTERNAL PARTS FROM MY PHONE AND MADE IT UNREPAIRABLE I WILL BE CALLING THE POLICE AND FILING A REPORT AGAINST THEM DO NOT TAKE YOUR DEVICES TO THS LOCATION OR THE PEORIA LOCATION read more

Great store fast and friendly! Fixed my phone and I brought a new phone case. Easy simple no hassle! Quick! 5 starts! Great customer service

DO NOT EVEN WASTE YOUR TIME COMING TO THESE SCAMMERS! THEY ARE ABSOLUTE IDIOTS! I took my perfectly working iPhone to the phone doctor just to get the display fixed since the screen was cracked, let me remind you I could still do everything on the phone just fine before letting this idiot touch it! Anyways!!! AFTER 3 HOURS OF WAITING and him claiming the phone was having issues and he couldn't fix it I finally left with my now more broken phone that I couldn't even text or call on anymore and took it to Apple WHERE I SHOULD HAVE GONE IN THE FIRST PLACE and they had to deny me service for the phone!!!! they showed me the inside of the phone was MISSING PIECES AND SCREWS AND SHOWED ME PARTS THAT WERE PURPOSELY BENT UPWARDS!!!!!!! DO NOT GO HERE UNLESS YOU WANT TO SEE YOUR PHONE TO ITS FUNERAL! The first and THE LAST time I visit one one of these sketchy dirty places to save a few bucks!!!! DO NOT GO HERE!!!!! read more

I paid $20 to unlock my iPhone SE 2020 edition and they weren't able to unlock it and kept my money without any refund or offer for my money. Don't waste your time for this company that is selfish and money hungry. The workers are disrespectful and don't know how to run a business the proper way. read more

I have taken my various phones to Ajay for years. There isn't a thing he can't do. Service is fast, affordable and convenient. I was having technical problems with my IPhone 12 mini. I didn't have the time to schedule an appointment with Apple and wait days for an appointment. The problem was figured out immediately and phone repaired. I'm a happy customer once again. They are respectful and very concerned about your service. They have a great assortment of inventory. I'm selling my Apple stock. read more