First time in this location. Ordered a spicy fish noodle soup. In my experience that any spicy food need to be cooked and blended in the food to have a corrected tastes. The soup was added chilli oil to the soup which I could to that to make it spicy. The fish was cooked well but the noodle was too soft. One star less for restaurant only accept cash. A business can't even accept credit card is unacceptable. read more

Food is always good, service fast (although not always friendly). Think that maybe they put a touch too much MSG into their food, but hey, it's a Chinese "fast food" joint so as far as those go, this place is great! read more

Always busy...a bit pricey compared to other HK cafes but food is very consistent. Best fried port cutlet in and fish bone broth noodle soup in town! read more

Hainan chicken is the best in the area. The fish broth noodle soups are also tasty. A great place if you are in a rush as the service is quick and efficient. The ice lemon tea is very good. Lots of HK dishes and desserts including the trendy waffle ice cream combinations. Tea time is very popular here. The parking is limited and during high times you will have to wait to be seated. read more

What more can I say. HK style fast food. Breakfast, lunch and dinner time is always pack with people. Food taste and quality is pretty consistent. Wish they have more parking. Btw, the waitstaff don't get to keep their tips! That's why service is so so. read more

Too expensive for their taste and portion. Only will go if other people forces me. Only exist because of the rich high school students next door. read more

I've been eating here ever since it opened. I practically live here, because I eat here for breakfast, lunch, or dinner. I order take out from here at least once a week. This place is the best HK style cafe in all of GTA; it is as authentic as you are going to get to a HK style cafe. A must-try is the Hainanese Chicken Rice, and their cold, no-ice HK style tea. I usually order the Baked Tomato Sauce Beef Spaghetti. I don't like their Spaghetti Bolognese because the meat does not stick to the spaghetti, so once you eat all the spaghetti, a lot of the minced beef is still left over on the plate. Everything else on the menu is solid. I tend to stay away from the pricey dinner set-menu just because I feel that it's not worth the price. The staff here are polite, responsive, and fast. Some male staff are lookers too, so that's a plus! :) Be prepared to wait for 10mins+ for breakfast and lunch on weekends. You would not believe how packed it is. You will know once you enter the parking lot. If you can't find a parking spot, you would probably have to wait for a lot time for a table as well. For earth-lovers, Phoenix is very eco-friendly because they only use recyclable boxes for take-out (no more Styrofoam). This place is a definite win. read more

Poor service , poor quality of food, tooo expensive for such a bad quality of food and service. Not agreed or dont know how worst? Try once then. You will tell all our friends and neighbour never ever go there Period. All pictues posted here are outdated and some is not even real. Stop do marketing here! read more

Many years ago, it used to be great. And then it got popular. Then it was about cutting portions, and stressing staff. I have never had to wait so long for a waiter / waitress to take my money. Other then that, the food is decent. If the service part stepped up a little bit, it would be better. MY BIGGEST TIP: DO NOT GO ON A WEEKEND. You don't get seated unless you're a door crasher (exaggerating) read more

With the amount of HK cafe that has sprout up over the years, it always bewilders me why anyone would go here. If we talk about the food, it is pretty average and quite typical of a HK cafe - which means there isn't anything to write home about. They tried various Asian fusion dishes that comes up quite bland. Typically average dishes is not bad at these type of restaurant because the prices are quite comparable. However, I find Phoenix is simply overpriced for what they over and I usually come here every 6 months hoping they have changed. The main reason I come back is because of the location which is a horrible excuse with kitchen M just down the street and a billion times better. read more

Garbage food, way too expensive for the quality of food they serve. Employees are dumb and steal your money. Worse place I've ever been to. Never going back. read more

I have only been here a few times. Generally good food. The Hainan chicken is the best dish I have had so far. The dipping sauce for it is quite good. Watch out for your breath after though! GARLIC! Staff is OK. Generally rushed which is ok but sometimes rude. Otherwise a decent place to eat. read more

Food is average. No change table for babies. Do no accept any card payment- credit or debit. No sign on door saying cash only. We have to go out and get cash to pay. read more

Markham Phoenix Restaurant - the qualify of food is good but we don't like to go there. The reason is because their waiters all look so unfriendly and never carry a smile on their face. We are living close to this place but rarely go there despite their good food. read more

Although on the pricier side for HK style cafe, Phoenix used to be worth it for the food quality. Now all the prices have increased and quality is going down. With so many other similar options in the area, I wouldn't recommend coming here. read more

Service is really bad here. Took a really long time to get our food and water. Food was very bland and when you ask the waitress for lemon she would say NO because you didn't purchase any Lemon tea. So ridiculous! I have never had any restaurant establishments force me to buy a drink in order to get a slice of lemon. Don't order their ginger tea...no ginger taste to it. I will never come here again. Nothing special and you can get better customer service elsewhere. read more

Terrible service and okayish food. The waitresses DEMAND tip and are completely rude to you g customers, especially those who don't speak Cantonese. I came here with my friends after exams around June and we all ordered items off the lunch menu. After the food arrived and we all got our drinks and paid for our meal, we had our receipt handed BACK to us and the waitress demanded a tip, even though we already tipped her. Apparently, we each had to individually tip her. She was clearly trying to take advantage of us, seeing as we weren't adults and some of us couldn't speak Chinese. We didn't want to make a scene, so we reluctantly tipped her. BUT THEN, she brought it back and demanded a higher tip. AND it was only to my friends who weren't Chinese, that she demanded a higher tip. We ended up tipping more than 10% for a mediocre meal (too sour for my taste, and the lemon water was bitter no matter how much sugar was added) and poor service. Apparently this is a common practice for waitresses at this restaurant. This is completely unethical and they are taking advantage of unsuspecting children and customers who don't speak Chinese. Don't bother going here if you're a teen or if you can't speak Cantonese, because they will try to charge you tip. read more

typical hk style restaurant. you get consistency as a franchised business over the mom and pops ones i suppose.

Over priced HK style restaurant. Everyone who works there seems like they hated their job. Extremely poor customer services!! Definitely will not return! read more

I love any of the baked riced or pasta dishes - It's what I always order! The service there isn't the best but I mean, they are quick to serve you once you have taken your seat and the food comes out fairly quickly after you've ordered so I really can't complain seeing that it's usually busy here. A lot of high school students come during the lunch hours from Markville High School. I'm intrigued by their new dessert menu that I see in the recent Yelp pictures that others have taken, I can't wait to try it when I visit again! They also make their drinks here really good, Hong Kong style milk tea and cold lemon water is my favourite! If you want something that is inexpensive and yummy, you should definitely try Phoenix! read more

Delicious hk style dishes. Large quantities of food with an inexpensive price. Desserts are amazing too, I recommend the toast bread with ice cream. But I don't recommend the waffles. read more

Standard HK style fast food restaurant. Similar items with competitive restaurants but charges more than others. So-so waiter service.

I came here for lunch and the prices are actually a lot higher than other places. I decided to give it a try anyways but the service was not that good and their hk tea disappointed me. I think they switched to a cheaper milk which gave it a really bad after taste. The food is okay but totally not worth the price. read more

Poor service. We waited at the door. Trying to get eye contact with a server. But no one cared. Expensive Chinese fast-food which supposed to be cheap. read more

(Note this is my first review so it may be mediocre) Phoenix Restaurant is a "cha chan tang" serving up Hong Kong style Western food. I've pretty much visited here for longer than I can remember so the following review won't exactly go into specifics (in the "food" section) Decor: Now when you walk in their may be confusion as why the decor is different (left side vs. right side). Well, that's cause the left side used to be a different restaurant (Mums I believe it was called) and when they closed down Phoenix took over (but didn't renovate it). The right side (original) has a HK style cafe vibe to it. The chairs and tables just have that sort of feeling of a HK style cafe. Generally seating is moderately comfortable but it can get cramped during busy hours. For my preference, I liked the lighting (like it more on the bright side). However, I noticed some areas were dirty. The left side (new) has a more upscale HK diner feel to it. I feel it is more cleaner than the other side and the seating is more comfortable and spacious (especially the booth seats). But, I feel the lighting on this side is more on the dark side, to my dislike. They have sort of managed to combine the two contrasting decors with this white thing that houses the lighting (don't know what it's called and that's the best I can describe it) which runs along the ceiling in both areas Score: 3.5 Service: The service at Phoenix is pretty much your typical HK style cafe service. They get their job done, but with no smiles or anything like that. They get your order down and bring it to you with no hassle. Quick and efficient. However, if you do come here often enough sometimes they will be a bit nice Score: 3.25 Food: This is where (in my opinion) Phoenix really excels. They have a vast selection of food and all of the dishes I have tried have been good. Also, I feel that most of their items are worth it for what they are priced in terms of both quality and quantity. Their Hainanese Chicken Rice is AMAZING. Probably the best I've ever had, rice is flavorful, chicken is amazing and has a nice texture to it (the chili sauce that comes with it too is also incredibly delicious). The also really like there cream curry dishes. They may be pricier compared to other dishes but I feel they are worth it. Not too thick, not too runny. Perfect consistency, also the spiciness vs. taste level is also really good. Not burning my tongue off spicy, but not bland (in terms of spiciness). Most of the combo dishes are good too. I could pretty much go on and on about all their dishes (however, I have noticed a lack of an adequate amount of sauce in some of their baked dishes). Their breakfast dishes is pretty good too, but IMO, not as good as their lunch. They have noodle with sausage, ham etc. And also "plate" dishes like chicken steak with teriyaki sauce and toast etc. Finally, their drinks are really good too. I feel that their cold lemon iced tea is actually one of the best I've ever had. Its not sugar bomb sweet but its not under sweetened, the amount of lemon they give you has enough taste to give it a subtle but not overpowering lemon flavor. Score: 4 Final score: 3.6 (rounded) read more

I've came here a lot of times but this is one of the most disappointing experience I've had here. I called the restaurant to know when they are going to change the lunch menu from the breakfast one so I can know if I have enough time to eat their Hainan Chicken before work. They told me that their lunch menu will be handed out at 11 so I came here at 10:45 and grabbed a seat. I asked to make sure if the Hainan chicken will be ready to be sold at 11 and the waitress said yes. I ordered French Toast first so I don't have to be hungry waiting. At 11, I ordered it and apparently, they told me that I have to wait until the person assigning seats to change all the menus for the incoming people and the people siting in order for them to change it to the lunch menu. It's 11:15, my French toast is still not here, I still can't order my Hainan Chicken and I'm already going to be late for work. Thank you for the great hospitality guys! Will definitely not return next time. read more

I went to Phoenix for lunch today with some friends. This is a review both on the restaurant etiquette and food. There were 4 adults and three children. The moment we walked in, Yvonne (the waitress) gave us a hard time about having 3 children and needing three high chairs and having our strollers. I can understand the lack of space and need to get around and told her that we would only have 2 strollers both of which we would park out of the way so that it would not interfere with business. Aside from this, my child was sleeping, so I didn't want to take him out until he woke up. After being seated, it was apparent that she did not like the fact that we had 2 strollers and that the babies were not sitting in high chairs. After the table left behind us, Yvonne started to sweep the floor and 'banged into my stroller'. Now, which Chinese restaurant sweeps up after a patron is done eating?!? I honestly think she was doing it on purpose because she was unhappy that we were not complying with her wish of taking our babies out. After conveniently 'banging' into my stroller 2x, she decided to re-arrange the chairs and high chairs. As she was doing so, she again banged into my stroller in which my child was sleeping. After the FOURTH mishap of banging into the stroller, I decided that enough was enough and asked her to stop doing so as she was being rude, obnoxious and spiteful. I raised my voice and said to her, 'how would you like it if someone kept on poking you while you were trying to sleep.' She did apologize and Daisy-another waitress came over to apologize. Daisy was the only person who was understanding and very apologetic to Yvonne's rude and uncalled for behaviour. After that happened, even people eating at the table beside us mentioned that was extremely rude of Yvonne. As we were paying, Daisy again came by and apologized for what happened. I told her that I appreciated her gesture but Yvonne had no right to do what she did. He is only a baby and I did nothing wrong. Needless to say, customer service is NOT at the top of their list. I have to say that this is not my first time eating here, and the service has always been sub-par at best. I find that BOTH the food AND the service at the Woodbine location is 100 times better. I've always been greeted with a friendly smile and the food is always hot and tasty. I ordered the chicken steak with fried egg and tomato rice. It was very bland. The portion was good, but unfortunately not very tasty. The price is very reasonable but after what happened today, I will never go back to that location and give them my business. Rude, unwelcoming and obnoxious behaviour from an adult is not something I need to be dealing with when I'm out for a nice lunch with read more