DO NOT DO BUSINESS WITH Phoenix Rack & Axle. Here's why. I took my vehicle to Phoenix Rack & Axle on March 13th to have both drive shafts rebuilt. My vehicle spent the day there and I picked it up before the close of business that same day. They charged me $490 to completely rebuild my front and rear drive shafts. I drove about 500 miles and I noticed a vibration. I took it back to Phoenix Rack & Axle to have it checked out and after having it another full business day they said the drive shafts were "perfect". But there was still a vibration. So today I had my drive shafts checked at a reputable driveline place. What they discovered is Phoenix Rack & Axle probably replaced one u-joint of three on the front driveshaft but did not replace any of the u-joints on the rear driveshaft as the 5 u-joints were from the original manufacturer of the driveshaft, something ONLY that manufacturer uses. So if the driveshaft was fully rebuilt, how could there still be 5 original u-joints in place when I paid to have the driveshaft completely rebuilt and was told they were? If I had continued to drive my vehicle the way it was the front driveshaft would have blown apart within the next 50 miles. But Phoenix Rack & Axle told me it was "perfect". So I went back to Phoenix Rack & Axle this afternoon and explained what had been discovered. The manager said I should have brought the vehicle back to them as I had a warranty. I said I did, in April, I brought it back and repeated what he had told me in April back to him, that they determined the drive shafts were "perfect". So their definition of "perfect" seems to be replacing 1 u-joint out of 6 and a quick spray paint job. Based on my experience, I recommend you DO NOT DO BUSINESS WITH Phoenix Rack & Axle. read more

Another 5 star review!!! Took my 97 Tahoe in to Bernie. Within 10 min he'd diagnosed it, gave me a quote and started work. Just over an hour later he was done. All of this and $70 cheaper than my next best quote. I will drive across town to have these guys (Bernie especially) work on my rig!!! read more

I rarely let a shop work on my 2005 jeep wrangler just cause I have had major disappointments from previous repair shops, but Phoenix rack and axle took care of me, and I am extremely happy. I called them cause the dealership told me that they wouldn't repair my rear drive shaft and that I pretty much was SOL, so I was recommended to phoenix rack and axle. I spoke to Richard, and he took care of me. He is also a 4x4 offroader so he knew the importance of my jeep. Took the whole day to complete, which I didn't mind at all. I wanted done correctly, and drove it home. So much smoother and awesome. Thank you Richard and Phoenix rack and axle. You guys have earned a customer for life, and I will tell everyone if they need work on their vehicle as well. read more

Great and friendly staff. Dropped off driveline to get lengthened at 9:30 and they had it done at 12:30. Very reasonable price, not sky high like others in the valley. read more

Phx Rack and Axle installed two U-joints on a 1965 Thunderbird driveshaft while I waited on a busy Monday morning. It only took 15 minutes. The quality and price were excellent. I will return. read more

So, I take my Tacoma there because I feel a buzz in my butt at around 60 mph. I also tell them that the carrier bearing was just replaced with a new Toyota part. Since the driveshaft would be off the truck, I brought along three new Toyota u-joints. When I went back to get the truck, the manager said my problem was the carrier bearing, handing me what was supposedly the old one. I was miffed because they weren't proactive enough to call before installing a non-Toyota part. Took the part to Toyota to get my $225 back, was told it wasn't the part they sold me. Back to PRA to get the right one. After a search they found it. Unfortunately, Toyota will only give me a new bearing, not the money. Overall bad and expensive experience. Btw, the buzz is gone. read more

Thanks to Richard and his crew , they helped me get my Mustage fixed and they spent the time until it was right. I am grateful for their help ! Charles Forker www.charlesforkerauto.com read more

i sent my rack in for repair over 2 months ago. i'm still waiting. consistently each week i get told "it'll be here tom" i'm still waiting for tom read more

While the dealership wanted to charge me nearly $1,800 to replace my steering rack (and an extra $100 for the alignment), the people at Phoenix Rack and Axle offered to fix the steering rack and do the alignment for a little under half the price. I have to say, I am so incredibly thankful for these guys' efforts, especially Steve and Richard, the latter who very kindly allowed me to pick up my car a bit after the shop was supposed to close. (I desperately needed my car early the next morning, so I am grateful that Richard helped me out.) My car is driving much more smoothly, and I am very happy with the service I received. read more

Absolute horrible customer service. The guy I believe his name was Steve (the owner) was yelling at me. They couldn't come through with the repair when they said they would so and of course it's my fault. I took my business elsewhere and will NEVER do business with this place again. read more

Took my Dodge 2500 quad cab 4x4 here today because I had a vibration problem in my driveline. They took care of it and now my truck runs smoothly. I called and got friendly professional help on the phone, they gave me a quote and said I could bring it right over. Got my truck back the same day and the problems is fixed perfectly. All done for a very reasonable price. I could not be happier, I'll recommend Phoenix Rack and Axle to all my friends! As someone else noted they have moved to 32nd Street on the West side of the street between Van Buren and Washington. read more

This is a very good shop. The boss is a great employer. They have the best drive line guys in town. Bernie and Steve both drive line guys know what they are doing. The rack and pinon part and the axle part have good employees too. All of them seem to work together and get things done. If you need drive lines, rack and pinon, gear boxes or axles this is the place to contact. They have now moved to 32nd St south of Van Buren behind the Circle K. Full mechanic shop too. Check it out. read more

I haven't even got my car back (Lexus SC400) and I'm already giving these guys 5 stars. Instead of "throwing parts" at a driveline vibration they put my Lexus uup on the rack, spun the wheels and SHOWED me a U-joint problem and a problem necessitating replacement of the differential. When I said, "How much $ for the diagnosis" the answer....NOTHING! So now they're installing a replacement diffie for me, rebuilding the drive shaft, and I have no doubt the car will come back smooth and quiet. Too bad Arrowhead Lexus simply pointed their finger at the transmission mounts as the cause of all the problems. read more

Great price, friendly service and carry my rare rack and pinion in stock; what more can I say. Thanks

Couldn't recommend this place more. They really stand behind their work and make sure your satisfied. Took a driveshaft in to get rebuilt and it was done the next day. It had a small vibration and they did everything they could to make it disappear all free of charge. In the end they just bought me a new driveshaft from the dealer to set me straight. Couldn't be happier with these guys and their dedication to make their customers happy. Great work! read more

Absolutely the worst customer service I have ever experienced in my life. I truly felt like they did not want my business. I walked through the front door, and did not even get looked at by the three employees. I had to say "hello". I reluctantly left my drive shaft to be shortened. Wait about a week and no call from them. So I call to inquire about my shaft. "oh ya its hear" the guy says. I guess they are to busy to let thier customer know the product is ready. To top it all off, they installed the new u-joints I provided them incorrectly. Take your business elsewhere. This shop lacks professionalism and customer service. They did put a nice shiny coat of paint on the shaft! THANKS, but no thanks read more

I recently had work done on my '86 Chevy K30 at Phoenix Rack & Axle. After my experience with them, however, I would NEVER recommend them to anyone else!!! I brought my truck in, and talked to Steve Griffin, the owner. I explained to him that I wanted to get a front drive line made and put ring and pinion in my Dana 60 front end. He explained to me that the job would take 4-5 days to do because they were so busy. After 9 days, I finally called to get the status on my truck. He said that the truck was done, and I asked him how the front drive line turned out. He said to me, "What front drive line?" He had completely forgotten about what work he was supposed to do to complete the job! The next day, I went in to pick up my truck, and came to find out that he built a completely different front drive line than we discussed. On top of that, there was oil coming out of the axle tube. They had not replaced the axle seals when they put the gears in the front end. I brought this to Steve's attention and he told me that they would fix it. After not hearing from him for another 2 business days, I called to get an update again. He said that they had not started working on the leak and maybe they would be able to get to it tomorrow. At that point, after such poor customer service, no followup about my truck, and more than two weeks after having my truck at their shop with no resolution, I had enough and picked it up. I now have to find another shop to redo the axle seals and pull the front end out again. Overall, this shop provides horrible customer service and workmanship! read more

Absolutely horrible service almost EVERYTIME I deal with these guys. If it's not the service from the counter guys, the quality of work is hit or miss. These guys are like after market power steering manufacturers, you better just order 2, maybe 3 because the first one they do for you is going to fail. I Was hung up on today after not hearing from them for 1.5 days on a drive shaft rebuild. Then to find out the drive shaft isn't even available. I have given this place multiple chances and continue to be let down with horrible communication and absolutely ZERO follow through. Even when they actually have the ability to rebuild the product in house they change their price we originally agreed to without authorization, they just call say, "oh yeah, I know it was quoted at $375 but it's now $800, I am not sure who you talked to?" Just horrible business practices. I run a decent operation myself where we pride ourselves on communication, transparency, honesty, follow through, and most importantly when you say you're going to do something, just do it rather you're taking the hit or not... I am not sure how this place has been in business so long. Might be because they're one of few still around, maybe ownership is different because the guys you have manning the counter need to call me for training. Good luck Phoenix rack, I'll be sure to never use you again and try my best to make sure none of my team does either, no promises there, sometimes people get desperate and have to use you guys even knowing it's a roll of the dice with your product you put out. read more

Just had a fantastic run in with the manager of the facility here. He had his fine employees out weed whacking their empty lot with "river rocks" his words not mine. Needless to say the gentleman was extremely aware of his surroundings and took great precautions to keep his attentiveness at maximum. (Headphones) While leaving the circle k I received a very welcoming tap on my window. Shattered it. I went to speak to the manager and he told me "He isn't liable for passing cars" speaking about his top notch employee of course. I asked him one more time after taking photos and letting the gentleman have a fair chance at morality before calling the police. He then stated something along the lines of, there is no proof you can take all the pictures you want; it's like when you drive on the freeway how do you know where the rock came from. Well sir not to toot my own horn here but I am actually not blind or have an iq under 30. There is a single open lot to the north of that is a circle k, to the east is a tire shop and to the south is your establishment. If you want to tell me how I was able to receive a rock on the passenger side rear window while driving southbound on 32nd street anywhere other then where your employee is weed whacking a patch of grass with multiple small rocks and three pretty much closed off establishments I will be appeased to hear it. I appreciate your curtesy and professionalism sir but unfortunately I do not have a camera on that side of your building. Either way great job fellas keep up the great standard of excellence read more

Awesome deals on parts that would normally brake the bank. Easy company to work with. I love the fact that they deliver to businesses

They replaced the steering rack in my car. They seem to have done an ok job, but also put 302 miles on my car. That must have been quite a test drive! read more

Just terrible... Absolutely zero communication. Once you drop off your vehicle there, you will not hear a word back from them. You have to call them to get updates and then find out your work never got done after weeks of being there. DO NOT bring anything here read more

I took in my 2014 mustang to get an aluminum driveshaft installed. They did a terrible job, it caused a huge vibration and they refused to give me my money back and they refused to rebalance it. Steve made Me look like the idiot while being a Huge Dick about it. Turns out I had it looked at by my dealer and the driveshaft was so out of balance it was shaking there machine. It was a poor driveshaft that was improperly balanced to begin with. $400 down the drain. Do not trust this place, because they will shaft you. read more

There's no way this place can have a five star rating. They must buy that from yelp. I've attempted to do business with these people twice. Both times it took two trips down there to get their mistakes fixed. Now less than 3000 miles later, I have a totally junk driveshaft because they put no grease on the slider. No grease fitting either. read more

No way this company deserves any stars. Do not take your vehicle here period. Trust me on this. You will be sorry and out of money. Couldn't get it right after 5 days and they say they have done hundreds. Had to take it to another shop to fix their work. read more

I have done business with Rack and Axle over the years with numerous companies that I have owned. They used to come and pickup your driveshaft, work their MAGIC, then deliver it back the same day for an incredibly moderate price. No one calls to tell you it's done..... Now they are into installation and repair and forgot how to take care of their loyal longtime customers and their new customers as well. No one in the front can answer questions...they have to pull someone from the back...who is always pissed that he had to stop and come out and talk to you. I just had a driveshaft redone...the price was pretty high..( we used to make fun of "Arizona Driveshaft" about their price gouging) and on top of everything , they couldn't tell what happened to my old slip yoke which I planned on using on another project. I had to change slip yokes for the new shaft but they couldn't find my old one. The new one was over $100.00....I can buy a new one for $64.00 anywhere else. I guess all good things come to an end. Don't waste your time and money with these jackasses. I hear Arizona Driveshaft is REALLY competitive these days. Feel free to use my name. I have been building hotrods in Phoenix for 25 years. Jeff Morrow the original Pro Dyno in Tempe, The Dyno Shop in Scottsdale, M5 Motor Cars in Gilbert. read more

Great experience. Called and spoke to Steve at 8am. Delivered the axle to them by 9:30 am and they had it done for me by 5pm all in the same day! $190 for new CV joint and u joints on the front drive shaft for my jeep TJ. read more

First off I had to call them to find out my driveshaft was done. Second went to the shop to pickup my driveshaft and asked if we could verify the length. Length was wrong. Guy behind the counter said we will fix it up within the hour. I left for lunch came back in 1hr, and its not done. Took almost 2 hours to finish. Look elsewhere. read more