These guys stand behind their work! We had a secondary issue. I called them they said "bring it in we'll take care of it!" I did. They did. No questions. No excuses. No additional charges. Just took care of it! Thanks guys, customer for life! Brian read more

Alex & Joey were very Professional & gave us Great service! I would definitely recommend Phoenix Rack & Axle to my friends and family. Thank you Alex! read more

Shipping charges... $43 to receive the part. And $43 for return core charge. $86. In just shipping. They advertise a steering rack for $699.95, but after shipping charges they are no different than anyone else. So you may as well buy the part for $1,034. Less time wasted for return of your money. Just go to eBay and purchase. Which is not a good deal. A YouTube poster said he got the part for $400 and some odd dollars. Ridiculous !! read more

Steve has quite a unique group of guys who are really good at their specialty. The Driveshaft crew led by Luke is exceptionally good with their knowledge of yokes, universal joints, shafts and balancing. The rear end / differential crew led by Kyle is also exceptionally skilled in their areas of expertise. My job was a complex series of repairs not uncommon for a 1967 Pontiac GTO that had been neglected by the previous owner. After a month of the below summarized repairs, I now have a "daily driver" muscle car: * Replace both Driveline Universal Joints and Balance Driveshaft * Replace rear axle bearings, seals & fluid * Differential Rebuild * Replace Front wheel hubs, bearings and replace seals * Replace all brake drums, service and adjust * Replace posi-trac, 3.73 gear ring & pinion, wheel bearings and seals * Replace shock absorbers * Replace differential fluid after 500 mile break-in period If you have work done here, tell them GTO Dan sent you! read more

Phoenix Rack & Axle - Drives almost like new! - Auto Repair Near Me - Phoenix, Arizona

I work at a repair shop in Gilbert and we use Phoenix Rack and Axle at least once a month, I can always depend on them to pick up when i ask and get it done in a timely matter. Yes i have gotten axle back with damage but they always take it back and get it fix without extra charges. Been happy with them for the past three years! read more

Don't buy anything they don't last I bring them back for Warranty they don't want to accept it

Took my drive shaft in to get fixed took 2 weeks charged me 400 dollars and gave me the wrong u joint so it wont fix after 2 weeks of not having a vehicle. read more

Went in for a part for our trucks drive shaft. Was in and out in 5 minutes. All the staff was friendly and helpful!

I called about a cv boot leak on a 2015 Rav 4 I talked to Jason he said it would be $40 for the boot and $200 to install I brought in on a Wednesday at 8 am No one ever called me as to the status of my vehicle. I called Friday morning at 8am and Mike said it was ready to go I got there at 930 am. The car still was jacked up and needed a test drive. It took 30 Minutes to figure out my bill. I'm standing here still waiting to get out of here. Bill was twice what I was quoted Run far from this place!! read more

installed new (supposedly) u joints got charged 50.00 each 2 different ones one with a grease one without had three different caps one u joint would barley move read more

They repaired my stripped drive shaft yoke mounting bolt. Rethreaded. Reasonable priced.

Highly suggest NOT doing biz w/these guys. Guy promised that a rack we needed was def. in stock, to come on in...NOT a short drive, we're in NoSco. Get there, pay for the rack...something seems 'off' and we looked at it b4 driving away. NOT the rack for our truck! Took it back in (after paying over $600) and showed them: "Oh ya, you're right. Must have been mis-marked." Sure. How about, KNOW YOUR STUFF before promising it's the right part, having a truck/car torn down only THEN to realize it's NOT the right rack! Terrible service, not even sorry about it, thankfully we know cars WELL and knew enuf to look before driving away from this sh*thole. This is actually the 2nd time we've had this occurrence, as we own a mobile auto repair biz and TRIED using them before. Fool me once... Guy (Jason I think) claimed they had 1 in stock he could rebuild and have for us the next Tues.--called back after figuring ANOTHER lie was ensuing: NOPE, none in stock to have rebuilt! Got our $600+ back and never again. Get your vehicle fixed and parts bought ANYWHERE but here! read more

I brought my car a few month ago and I didn't know it was hit and was fixed without me being informed was fix the cheapest way and did think I would notice I had a tracker on my car and called the body shop place and they sent me these pictures from the Inpack of the car hitting it broke the side of the bumper and was not fixed was told is not fix able and would need new Bumber and paint would around up to 500 with paint and labor once's I get feed back I'll remove my comment but there's a lot in your reviews so there's no difference (602) 697-6669 read more

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In the beginning I felt like I was in good hands and although I felt the pricing was a bit on the steep side I also felt they knew what they where doing. I had some front end work done as well as completely redone front brakes (3 days). After picking up my truck I didn't feel lie the front end was has I was promised so I took it back the next day (2 more days). After picking it up the next time I had to head to Kanab UT for work, the front end was still not quite right and by the time I hit Flagstaff my brakes where squeaking like a pig. On my return I suffered a front tire blowout on the highway at 70. I had damage to the front fender, bumper, windshield , running bars and doors out of alignment and was concerned about the front end so I got it back to have it looked over. The new front brakes where seized (). They told me the could handle all the body work because they worked with a body shop. Almost 2 months later I get the truck back and the body put a aftermarket windshield in for $850.00, didn't replace the front bumper , just painted it. (Mounting brackets broken) and now because they already paid the body shop Steve Griffin (Phoenix Rack & Axle) tells me I have no recourse in getting the factory windshield (with F-250 Super Duty) or the bumper replaced. My feeling is if they say they can handle everything in house they should stand behind that and have my windshield and bumper taken care of but Steve tells me there's nothing they can do. I say, that's crap business. read more

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Have nothing but good things to say about this place. Rebuilt the driveshaft in my TJ for a fair price, done within an hour while I waited, by some very nice family people. Also got lots of good conversation and free advice. What else can you ask for? read more

Phoenix Rack & Axle - Auto Repair Near Me - Phoenix, Arizona

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These days, finding quality work for a vehicle without being gouged can be a true challenge. The guys at Phoenix Rack and Axle will not disappoint you. For me, they are 2-for-2 for excellence in service. I wish I had discovered them years ago! First, I had them repair a brand new after-market steering gear (not theirs!) that was incorrectly centered from the mfr. for my 2004 Ford Ranger 4x2 back in Dec. 2022. The work was completed perfectly while I waited. Today, because they have 200k miles on them, I brought the little guy in for new U-joints. Again, the work was performed perfectly while I waited and the mechanic was kind enough to review the old u-joints with me. They were indeed showing wear, (expected) though not near the point of failure - good timing on my part! I know I can rely on Phoenix Rack & Axle to do excellent work at a fair price. What more can a body ask? read more

Went in to get my Rack and Pinion replaced because it was causing my power steering pump to leak, I had already had the Rack&Pinion fixed less than a year ago at this same location, having warranty on it for already taking it here I assumed it would be covered but got hit with $400 in labor. I told them about the rack&pinion needing to be fixed so I can fix the power steering pump at a different location the next day. After waiting 2 days for them to contact me(initially told me it would be 4-5 hours) I finally call and ask what's taking so long just for them to tell me they've been trying to figure out a pressure/steering problem the last day or so(obviously the steering pump I told them not to worry about in the beginning). I get the car back from them to see my check engine light is on with 5+ codes(check engine was off before), I find out later from my new mechanic that they did a terrible job on the lining of the Rack&Pinion and it was causing the pump and coolant reservoirs to leak throwing off my VSS in the process causing transmission issues. At this point I'm not sure I'd want to go back in for them to redo my Rack&Pinion as it seems I left with more problems than I had before I went in. read more

IF YOU CAN TRUST ANY REVIEW ON THIS PAGE TRUST THIS ONE!!! I own a mechanic shop and this company has failed multiple times. There was a recent case where I installed 3 different racks within a week. The company has fallen off! I'd NEVER order anything from this company again!! It's a shame because this company use to be reliable. TAKE RESPONSIBILITY FOR THE PRODUCTS YOU SELL AND BACK THEM UP!! read more

My truck had a leak from what I thought was power steering fluid from the rack and pinion for 3 weeks. So initially went there to buy a new rack and pinion and found out they installed as well. After talking to Steve, I decide to let them install the new rack. When Steve called to let me know it was ready I was informed the rack was fine and a hose just wasn't tight enough. I went to an alignment shop the week before and they said I needed the rack replaced along with upper and lower ball joints for $2400. Phoenix rack was honest and just tightened a screw up and saved me $2300.. When it's time to replace mine I will be back to them. read more

After working with insurance for at least a year in addition to calling this business, it seems I am not being reimbursed the deductible for my truck that started on fire (starting at the rear of the truck) on the way home from this repair shop. The fire below occurred almost immediately after they rebuilt my rear axle. Quick story below: As I was driving home from the repair shop (17 mile drive),I was passing someone at about 70 mph and heard a pop in the rear of the vehicle. Right after, I noticed a loss in power and looked back again to see flames coming out the rear of my truck. I quickly pulled over and had time to open the door, and grab my laptop. By the time I looked back out the door, the flames were under the drivers door. I got out just in time (did burn some hair on my arm) and watched my truck burn from a few hundred feet away. I was glad to get out safely but had there been multiple people or a family in the car, it could have been much worse. I called a few times to discuss the issue and compensation and they relayed the message that the owner said they could not pay out but could offer additional discounted repairs in the future. I am hoping the owners see this and make it right by reviewing the situation/shop standards to ensure this doesn't happen again, and reimbursing me the $2620 dollars for deductible/personal items I lost in this fire. read more

Phoenix Rack & Axle - Auto Repair Near Me - Phoenix, Arizona

I had a slip yoke eliminator installed a new rear drive shaft built and the front drive shaft rebuilt. $1,500 out the door, not bad right? Wrong! Had to take it back twice for leaks on the T-case due to their work. Second time because they left the fill plug out. A year later, fighting vibration issues thinking it can't be my new driveshaft. Well I was wrong. I went to Arizona Drive Line and differential and they discovered that the yolks on the end of the driveshaft were welded on crooked. Now I had to pay them to repair it, and I will be taking the front driveshaft out to have it checked as well. Horrible experience absolutely do not recommend. Stay away danger danger danger! read more

Needed to balance a driveshaft that I put new U-joints in. They threw it right on the balancer and had me out the door in 20 minutes. Steve was awesome to deal with! Thank you! read more

Yes,These guys are amazing! service quality, understanding knowledgeable...Jason ROCKS!

Gave me the wrong rack, had to go get the correct one although they were very responsive they were very unorganized. Told me my car would be ready Monday then said Tuesday and then told me they haven't even gotten to it so I'd have to wait. read more

These guys are legit I live in Vegas and couldn't find a used driveshaft and also the one place that builds new driveshafts was absolutely insane with the price he gave me, so I found Phoenix rack and axle online called down and spoke to Steve I gave him the info on what I needed and instead of just building it wrong he called to verify what I had told him was correct. That was on Wednesday at 1 pm he built and shipped my "brand new" driveshaft by 5 pm the SAME FREAKIN DAY for less then half what the shops in Vegas wanted. They are very knowledgeable and super friendly people. Next time I'm in need of something they will definitely be first on my list to call. So anyways I just want to say thank you for your amazing service Thanks again Chris Hewitt read more

This place rocks! Im pretty well known for destroying things, bummer when its a part that keep the wheels turning while out 4 wheeling in the middle of no mans land. I have used 3 other shops in town over the last 8 years.. happy to say I was turned on to these guys by a local hot rod shop. now I have solved all my needless driveline issues with other shops! Quality, customer service, timely service and fair prices are things that have left most business's a long time ago, seems Steve's shop held onto it! I run their drivelines in my 4x4 truck, rock crawler, blazers and for a corvette project for a friend.. they have got it right, the first time.. each time. Bernie and curly hair steve in the back are great to work with, willing to spend time to see exactly what I need and have become friendly familiar faces! I recommend and send plenty of folks their way, all have been pleasantly surprised and happy, you will be happy to Im sure. They can take car of your drivelines, cv shafts, steering gear box's and have have a mechanic as well for any other need or pesky issue your car may toss at you. Prices in my opinion are fair and service is above par! Shawn, the fire extinguisher guy read more

I used to love this place. They have worked on my rzr axles in the past. This trip while picking up rzr axles I showed em a pair of rzr wheel bearings that I needed pressed in. They looked at it, said it wouldn't be a problem and took em back into the shop. 14 mins later the job was done and Steve at the front desk handed me a bill for $170. I brought in the parts, the new bearings and I even removed the snap-ring too. I was LIVID and Steve couldn't have cared less. $170 for 14 mins of labor is the most absurd bill I have ever heard of. Unfortunately Phx Rack & Axle got their $170 rip-off.....but they lost a customer for life. read more

Best experience ever with Phoenix Rack & Axle. Great customer service, very honest & felt their prices were very fair. We dealt with Jason and he was great to work with. Thank you for your much needed help with our truck! Cindy Johnston, Gilbert, AZ. read more

Richard and his team of differential specialists did a great job on the 14 bolt rear axle in my Jeep. They had most necessary parts in house which made for a timely turnaround. They took their time walking me through the details of their work. They are also very communicative and responsive when they needed to be. Great positive atmosphere too. read more

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I would give a 10 star rating the guys at phoenix rack & axle are the best !!!!! I dropped my drive shaft off at 930 am on a saturday & got it back the same day before closing time thats 1230 pm SOOOOOO WHAT I AM SAYING IS THESE GUYS ROCK!!!!!! I will NEVER take my jeep drivelines anyplace else customer service lives at Phoenix Rack & Axle AGAIN THANKS GUYS!!! I LOVE YA MAN read more

Took my truck here after getting shit work done by another shop. We got a full rear end build on our truck, did a gear swap, & got a posi built. Anthony was the mechanic who worked on it. He asked all the necessary question to be sure he did it correct. I'm so happy with the effort put into making my truck exactly how I wanted it. I could swing that thing into a wall at 60mph and it will not break. I'm known for breaking things but he literally put gods work into making it work for me. I jumped this thing in the desert and heard some beautiful noises when I landed (the sounds of me still driving because literally nothing broke.) Anyways it's safe to say he's a great mechanic and the prices are amazing. read more

Never bring your car to this dump. I brought my Toyota to this place to look at my differential bc I was hearing some grinding noise. Jason gave me a diagnosis then called back to say it was not that...So he said it was the Rear Wheel Hub Bearings....fixed for 440.00. Then said I need my rear diff replaced. I said I'd come back another time. I then went to get a 2nd opinion, turns out he never replaced the Rear wheel sensor so I brought it back, he said someone else bent the brake flap and he would do me the favor of bending it back for me...then said he found a pinched wire that was setting off the ABS light...he would replace that for an additional 150.00. And I could pick up my car that day (Tuesday) bc it would be an easy fix. I came to pick up my car on THURSDAY and NO ONE worked oon this easy fix that would have been done in less than an hour.... So here I am waiting NOW for them to replace a flipping wire for 150.00 that should have already been done 2 days ago. He offered to place me in another lobby so I wouldn't be bitching in his face the whole time is my guess...AND YES I AM WEARING MY KAREN HAT bc this is some BS! Once finished, bc he never replaced the wire, the ABS was still on the dash, he acts like he was doing me a FAVOR and says "I m not charging you",..THE HELL YOU ARE GONNA CHARGE ME...for wasting 4 HOURS OF MY WORKDAY?? Unreliable Unprofessional Filthy AF STAY AWAY FROM THIS PLACE. And Jason, "IT IS WHAT IT IS", right? read more

my truck is leaking fluid and still squeels backing out, so back to phoenix rack and axle ....not a happy camper... certainly wouldnt recommend this outfit.... read more

After calling everyone under the sun, KIA gave me their contact info and they helped me lickety-split!!! The gentleman that answered help me in seconds!!! I'm definitely putting them in my contacts read more

It was awesome that they were able to fit me in on Saturday in which they say they have no techs working I'll give this place that. But for $542 and a misaligned truck that pulls to the left and forces itself into a steering lock at every sharp turn that I make, also my horn doesn't work now and missing a tool bag that was in my truck every day up to the point where I took it in that I use every weekend (over $500 in value). I wouldn't recommend this place. The front desk attendant couldn't help the tech get my invoice in which I only have a piece of paper with a quoted price and labor but they didn't hesitate to take my money while he sat on the phone with someone that sounded like family and talked about what pizza they were getting for dinner, and the tech that did my rack wasn't exactly the most trustworthy looking or sounding. I've had to replace my tires and all suspension now after driving my truck for a week. I do my own repairs and am learning how to do alignments and racks so I don't have to be dependent on places like this. I've taken another vehicle here and they did an amazing job but it seems like they've gone downhill since 2016. If the owner wants to contact me they have my information but I wouldn't recommend this place with how I got my truck back. I got an alignment from another company with blown ball joints before this and it drove better than when I took it here. Contemplating whether or not to make a dispute to find out where my tools went. Not very happy seeing that I'm missing tools. read more

I've seen some negative reviews on this place so I thought I would write one since I run a business and know that getting 2 or 3 bad reviews out of some 20 to 30 thousand customers per month that you deal with like I do could be damaging. I phone shopped around for advise and pricing because my 2000 GMC Sierra had a good size dent in the aluminum drive shaft and I suspected it was causing the vibration I was experiencing since I had already replaced the rims AND tires. I took them the shaft and because my truck is a 4X4 they suggested I go with steel instead of aluminum and it would actually cost about 5 bucks less. I left them the drive shaft on wednesday at about 12:30 and was told they usually get about a 24 hour turnaround. The time was fine so I left them the shaft. I went home and went to sleep because I had been up for about 35 hours straight because of having an inventory at work. When I woke up at about 5:30 later that day, I had a message that my drive shaft was done and that they closed at 5:30 if I wanted to get it before then. Well obviously I picked it up the next day and now that it is in, my truck even with its 185,000 miles on it, rides as smooth as glass. These guys might come across a little rough but THEY ARE WORKIN GUYS!!! Sure they don't use a lot of yes mam's and yes sir's when they talk to you, they just talk to you... Kind of matter of fact. They are very cool in my book since I don't like a bunch of BS anyway. If you need something done that they do, deal with the fact that they are just real people and take your stuff there. They took great care of me and I know they will take great care of you. read more

Back in 2009 I was nursing along a 1997 Audi A4 1.8t Quattro that I purchased from a private seller with about 175,000 miles on it. At that point I was unfamiliar with the complexities and nuances of the Quattro setup in these cars and what components wear first and what causes vibration. After replacing the wheels and tires I corrected about half of the vibration issues and after replacing all of the CV axles on all four corners I still felt vibration and a certain motion during acceleration and deceleration. A quick search on the internet found that there is a two-piece driveshaft on these cars that is partially made of carbon fiber and that the car has a very sensitive balance element to it. I ordered the center joint and end joints and took it to a local VW specialist who does great things but he didn't have the tools to handle the job. After a quick internet search I called Phoenix Rack n' Axle and was invited down the same day. I arrived at 11:00 AM and they quickly assessed my situation and said "no problem." A few hours later they had mounted all three joints correctly and had balanced the unit and had suggestions on how to align the center driveshaft yoke correctly to eliminate wobble. The car was as good as new afterwards and while the car was sold to a friend two years later it still drives perfectly nearly 120,000 miles later. read more

Can't recommend these guys enough. I bought a reconditioned steering rack and installed it myself. Noticed that one of the inner tie-rods was a little loose. Drove the car in and the guy says "put it up on the lift and we will fix it, no questions asked." And they did. A+ on customer service and honoring their warranty. read more

DO NOT DO BUSINESS WITH Phoenix Rack & Axle. Here's why. I took my vehicle to Phoenix Rack & Axle on March 13th to have both drive shafts rebuilt. My vehicle spent the day there and I picked it up before the close of business that same day. They charged me $490 to completely rebuild my front and rear drive shafts. I drove about 500 miles and I noticed a vibration. I took it back to Phoenix Rack & Axle to have it checked out and after having it another full business day they said the drive shafts were "perfect". But there was still a vibration. So today I had my drive shafts checked at a reputable driveline place. What they discovered is Phoenix Rack & Axle probably replaced one u-joint of three on the front driveshaft but did not replace any of the u-joints on the rear driveshaft as the 5 u-joints were from the original manufacturer of the driveshaft, something ONLY that manufacturer uses. So if the driveshaft was fully rebuilt, how could there still be 5 original u-joints in place when I paid to have the driveshaft completely rebuilt and was told they were? If I had continued to drive my vehicle the way it was the front driveshaft would have blown apart within the next 50 miles. But Phoenix Rack & Axle told me it was "perfect". So I went back to Phoenix Rack & Axle this afternoon and explained what had been discovered. The manager said I should have brought the vehicle back to them as I had a warranty. I said I did, in April, I brought it back and repeated what he had told me in April back to him, that they determined the drive shafts were "perfect". So their definition of "perfect" seems to be replacing 1 u-joint out of 6 and a quick spray paint job. Based on my experience, I recommend you DO NOT DO BUSINESS WITH Phoenix Rack & Axle. read more

Another 5 star review!!! Took my 97 Tahoe in to Bernie. Within 10 min he'd diagnosed it, gave me a quote and started work. Just over an hour later he was done. All of this and $70 cheaper than my next best quote. I will drive across town to have these guys (Bernie especially) work on my rig!!! read more