I have mixed feelings. I would probably give it 2.5 out of 5 stars, but there are no half-stars here so I'll round up to be fair to the business.
Firstly, the food: The pho is good and the tendon can be very good. But it's inconsistent. One time I had very thin rubbery slices of tendon, the next it was delicious gelatinous hunks. The broth is very good, and the ingredients seem fresh.
The fried rice is not good. It has too much soy in my opinion, and is a bit overpowering. But I like the texture. But if you get the shrimp & pork fried rice (a mix) both meats are overcooked even if the rice isn't. Also, tonight we got takeout and strangely the broth was barely lukewarm when we got home; not anywhere near hot enough to cook my husband's raw beef slices. This is not standard, though. We live across the street and picked up on the way driving home, so it was only in the car for 5 min max. However, maybe it sat out and cooled between when I called in the order and when we picked up. The broth was very hot last time we did takeout.
An important note: I don't know if they use MSG here, but my body thinks they do! I'm mildly allergic, meaning it'll cause problems but I won't die, and I had all the symptoms of eating MSG after eating their food. I don't want to make any definitive claims, but I would recommend caution if you have an MSG allergy or sensitivity.
Okay, the other category, the service:
The owner, Paul, really wants your business and is a serious business owner. On one hand, he makes it a point to try to ask your name, ask what you like, and really schmooze with the clientele. I can appreciate his drive to have a successful business. But there is something just a little off putting and maybe a tad disingenuous about him. It feels as if he is wearing a mask. Like a mob boss that is asking you how you are and if you're happy in the neighborhood. An almost sociopathic drive to be the best and win your affection just to be a winner, more so than because he wants to make a customer be happy. It just feels like something's off.
There is also a slight condescending tone in his manner, when he asks if you "know how to eat that dish?" There's a wrong way? And please don't keep asking me repeatedly every time I eat here if I know what I'm ordering when I get tendon pho. No, I'm not Vietnamese but yes, I love tendon and I've had it a million times before. Yes I know "how" to eat it.
I think honestly I probably won't eat here again. It just seems like there are better options pretty close by without all the issues. But I understand why some people like it.
Bottom line: pho can be good, pass on the fried rice, avoid if you are allergic/sensitive to MSG or fake magnanimity. read more