All of the Latino staff are nice and friendly but some of the vietnamese staff come off as rude, specifically the older thin vietnamese male that brings the food to the tables. If you do decide to go this restaurant, pay attention to how he speaks to the customers, his tone, and his mannerisms, its as if he has a grudge against the customers. Maybe thats just his character, but why would management have him interact with the public when he is angry all the time?
The worst part is that they can't take constructive criticism and they will make excuses instead of trying to hear the customers feedback. Here's some basic feedback:
1. When you bring food to the table don't ask the customers which NUMBER they ordered but instead ask them which food item belongs to them. The skinny vietnamese man seemed to be angered that customers haven't memorized the NUMBER associated with their order. It is not the obligation of the customer to remember a number. How do new customers know that you guys use a numbering system? People go to restaurants to eat food. IF you order beef stew, it is easy to remember you ordered beef stew, but somehow the staff expects you to memorize if you ordered #37 and #45B or #14. That doesn't make sense and to have an attitude towards the customers for not knowing the number system is incorrect.
2. Proper signs for "To Go" containers. Put proper signs up for services the staff won't provide.
Management, how many times do you tell people in 1 day the location of the "To Go" supplies? More than 1 time? More than 5 times? MOre than 10 times? If you answer more than 10 times then wouldn't it make sense to just have a sign telling people that it is self serve for the To Go boxes? Why do you expect customers to know where to go automatically? How do you think it sounds when a customer is always hearing the staff tell other customers "go help yourself" over and over again while eating. Does that sound welcoming or helpful? It does not.
3. Stop rushing the customers. Give them time to decide on their order. Don't ask after only 1 minute if they are ready to order, let them know that if they need more time to decide that you can come back. It seems obvious that they want to "turn" the table as quick as possible and help the next customer, but if you continue rushing people they will slowly not return and you will have permanently open tables.
I know the owners are smart, but they lack attention to detail. Lets see if they know how to properly take feedback or if they will be to prideful and continue letting rude staff members cause their customers to leave unhappy.
The food is cheap which is why people still go to this restaraunt, but I will gladly go to other more expensive pho restaurants simply because they know how to respect the customers. If saving $1 a plate is more important to you than being treated with respect and proper service, than continue going here. read more