Today I was reminded that great customer service is still alive and well…read more I had an unexpected issue arise after visiting the Discount Tire located at 1601 FM 685, Pflugerville, TX 78660, and while problems can happen anywhere, what truly matters is how a company responds when they do. From the management team to the service advisors and the technicians in the shop, everyone stood tall and demonstrated professionalism, accountability, and a genuine commitment to taking care of the customer. What impressed me most wasn't just the product--it was the people. Every person I spoke with treated me with respect, listened to my concerns, and worked diligently to make things right. There was no finger-pointing, no excuses, and no passing the buck. Instead, there was a team of individuals focused on providing the kind of service that earns trust and builds lasting relationships. In a world where good customer service often seems hard to find, this experience was a refreshing reminder that there are still businesses that put customers first. I left feeling valued, appreciated, and thankful. To the management staff and the hard-working technicians at this Pflugerville location: thank you for your professionalism and for representing your company with excellence. Your actions turned what could have been a frustrating day into a positive one. God truly blessed me today, and I am grateful for the people He placed in my path. Highly recommended.

These guys really took good care of me! I am coming from out of state and picking up my deceased…read moreuncles truck to take back home to MN and needed new tires. I bought them and booked an appointment ahead of time but wanted to come in a little earlier. They let me come in a day earlier so I could hit the road sooner and I was in and out in less than an hour! They were super professional, polite, and I feel safe driving across the country in my new Bridgestones! They also threw in new windshield wipers which was completely unexpected but I'm super grateful cause I didn't know they were in such rough shape before coming to TX. Thanks discount tire Pflugerville! Worth every penny and will come here and recommend it to my aunt if she ever needs new tires! Oh also, there was a parking spot just for me with my name on - talk about rolling out the red carpet! Instantly was impressed I didn't have to scour the parking lot for a space!!

Fast and friendly service. $100 for new tire plus install. 5 stars. Way faster than discount tireread more

About a month ago, I visited Orange Tire to replace all four tires. At that time, I was very…read moresatisfied with the service and even left a 5-star review. However, my experience completely changed afterward. Today, I needed to replace my brake pads and attempted to remove the wheels myself. I was unable to loosen the lug nuts because they had been tightened extremely hard during my previous visit. While trying to remove them, I broke one of the wheel studs due to the excessive force required. I stopped immediately and went back to Orange Tire to address the issue. I explained that I had been there a month ago and that their team had overtightened the lug nuts to the point where I couldn't remove them. Instead of taking responsibility, the staff initially tried to blame rust. I can understand one stuck lug nut -- but not three out of five on a single wheel. That's not normal and clearly indicates improper torque. The manager spent about 15-20 minutes on the phone (possibly with the owner), and eventually told me that I would need to purchase new parts myself, bring them in, and they would replace them for free. I offered a simple and reasonable solution -- just reimburse the cost so I could handle the repair myself and not waste additional time. However, the owner responded in a dismissive and unfriendly manner, refusing any refund and insisting I follow their process. This situation shows a lack of accountability and poor customer service. What started as a great experience turned into a very disappointing one. Be careful -- over-tightened lug nuts can cause serious damage and additional expenses.

I first went to Jerry's back in 2022. I rated him 5 * then and do so again. My 2015 Super Duty…read moreneeded the alignment fixed from the horrible roads in the City of Houston. Called at 8:10 AM Monday and asked when I could bring it in. Jerry said in Thursday would work. Dropped it off at 8 and got a text at 12:40 that it was ready. Great fast service and the price was the best part. Inflation sure has not hit Jerry's like everywhere else. I also found out I had another issue that needed to be fixed. Jerry did not do that repair, cab body mounts. You cannot go wrong bringing your vehicles here. GREAT SERVICE and PRICES!

I replaced the outer tie rod ends on my Tundra, THEN called 4 Wheel Parts to see when I could get…read morein for an alignment. Not really the smartest sequence there, as the first available appointment at 4WP was over two weeks out. I asked around, got referred to Jerry, and was able to get an appointment in 2 days. They did a great job, and are very affordable! I'll be back! The only thing I need to add is that if your looking for a guy that looks like the "owner" here on Yelp, you won't find him. That must be a stock photo.

Great job guys on the prepurchase inspection on that sweet driving Tundra I thought I wanted to…read morebuy. However Dave's wasted no time telling me all the engine codes the truck was throwing were from an aftermarket catalytic converter, which could easily have caused chronic problems. There were a number of other issues too on a truck that was advertised as ready to go, so hard pass on that one. As I waited in the office I noted each client was treated very well. Even the old Papaw that came in a little confused as to why his truck had a warning light on, was gracefully told that he just needed an oil change which they quickly worked in. Very pleased with the service and results here....the truck I wanted needed another 5-6k in work in the near future, I would have been in a real bind if I had bought it. That small inspection fee saved me making a major and expensive mistake!

This time around, I came in for an oil change on my Lexus. One thing I appreciate is the fact that…read morethey'll pull up a Carfax report to see whether other things have been done or not to your vehicle in case there might be something that needs to be addressed. Their front door says it all with their triple B business rating and ASE certified mechanics. They also do a multi point inspection to make sure everything else is functioning. One thing that was pointed out, which I already knew about, was the fact that I had a torn CV boot that needed to be replaced. Since the CV joint had lost all the grease, it was also best to replace the whole axle which doesn't add that much to the price since most of this is labor. As a result, I made an appt and came back a few days after the oil change and had that repaired. I was pleased to see on the invoice that I am a gold VIP member which means I received an additional discount. I also appreciate the 36 month/36,000 mile warranty which dealerships often do not have. As someone who owns four cars, they'll be seeing me again at some point.

They got me in and out. This place is amazing and is way cheaper than the actual Toyota…read more The quality of service that they gave is phenomenal.Whole fifty one point.Check inspection.That told me exactly what I needed got me on my way quicker than any other place i've ever been to. Did exactly what they said they were going to do, didn't try to upcharge bound.Anything topped off my water fluid.I would recommend this place to anybody. Better to pay half price than going to actual toyota themselves. I requested an oil change and that is all.I got. No upselling, no, hey, you should do this.Just some suggestions and no pushing. Thank you

I had an EXTENSIVE amount of brakes work done on my Nissan Altima back in 2023: Front and back…read morerotors, discs and pads all replaced. Granted my car is 13 years old so it was time for some brake work. I came in since the brakes would squeak every time I reversed. Car ran fine and give or take a few months into it, I heard the reverse brakes squeak again. I took it for review and was advised this is common for older cars especially in the mornings. I hardly drive my Altima since I work from home. Just got back from a road trip and the squeaky began again. This time, I took it for a second opinion: Nissan Dealership in Round Rock: They advised me all rotors, discs and pads will need to be replaced again. I advised them I had all that work done before. Unfortunately, the rotors were discolored due to contamination from packing protection oil prior to installation. I called Express Oil change and spoke with Tony. Since its been more then 12 months since the brakes were done, there was nothing that can be done. Tony also stated this could be caused from going through car washes and the solutions they use can stick to the brakes causing further harm. DON'T GO HERE FOR BRAKE WORK. STICK WITH YOUR LOCAL DEALERSHIPS WHO KNOW WHAT THEY ARE DOING!!!!!!!!!!!!!!!

Excellent experience with J&J. I had a second set of tires that were slightly used. I needed to…read morereplace only my front tires and everywhere Named Brand I called said they would inly install new ones. I got off work, ate dinner and arrived by 6 PM and they balanced and installed two of my tires on the front of my Raptor in 30 min. I sat inside with the A/C, used their clean bathroom, and played with my phone. In no time I was done. $40 per tire! Great Service and a Great Price. I highly recommend.

Not a great customer experience. I gave them two opportunities to help me and they failed me each…read moretime. Not very reliable. Had a much better experience with S&O Roadside and I recommend these guys highly.

Jared, Xavier, and Tyler are ALWAYS so quick to make sure my truck is taken care of! They're…read moreincredibly friendly and genuinely make you feel taken care of every time! They also always make sure I'm fully informed about what I'm purchasing, why I need it, and what they're doing. Their customer service is a huge reason why I'll always choose this location every time I need something done with my truck. I really love how transparent, helpful, and friendly they are!!

Ok how is it that EVERY single person that works there is so over the top amazing! Had an…read moreappointment and they took me in right away and got me out before I could blink, Ok not literally but you know what I mean. Not just this last time but each time I've been there. Last time I got a flat tire and even though there wasn't any appointments left in the day, they took care of me quickly. Every person I spoke to was so friendly and provided excellent customer service and really made me feel important. Juan was my main point of contact and service was impeccable! Honestly was a long time Costco customer but this location has me never wanting to look back. Thanks guys!

There I was, feeling productive and confident, when my car decided it had other plans. I turned the…read morekey... nothing. Not a sound. Not even a courtesy click. Just silence...pure, uncomfortable silence. At first, I tried optimism. Then logic. Then the classic move of turning the key again like it might suddenly change its mind. It did not (like a child digging in their heels). At this point, I accepted that my car had entered its "I'm tired and I quit" era. Cue roadside assistance....Alpha Roadside Services and Battery. Thankfully, help arrived before I had time to spiral into Googling "How to survive permanently stranded in your driveway." The roadside assistance technician showed up calm, professional, and completely unfazed by my dramatic retelling of events. Within minutes, they diagnosed the issue, got things sorted out, and brought my car back to life like some kind of automotive wizard. What could have turned into a full‑blown inconvenience (or emotional breakdown) ended up being quick and painless. No lectures, no eye‑rolling...just efficient help and a running vehicle again. The car was not tired, but the battery was a bit weak. While roadside service was free through our insurance plan, we had to pay for battery, which was reasonably priced. Thanks to roadside assistance, my car is no longer staging protests, and I can once again go about my day pretending this never happened. Highly recommend Alpha Roadside Services and Battery... especially if your car enjoys surprise rebellion.

Best service! They responded to my phone call and came to my house. They changed my battery and…read moreeven checked the warranty and had everything working in 20 minutes. Justin was so nice and professional. Would use him again everytime!

My son was getting gas when he locked himself out of his car. I called a couple of services and…read moreLester was prompt, courteous, and quickly unlocked the car. Thanks so much!

Was in town for a few days. Had car problems, called these guys. Good response time and good serviceread more

I have been to this place twice and each time the service was amazing, first time I came here it…read morewas because I had a flat tire and nobody else could help me. I was able to get a walk in and was helped very quickly, the price wasn't bad either. While I was there the gentleman at the counter was dealing with a very unstable man child that was being an asshole to him seemingly out of the blue and for no reason, like he literally walked in after I did and started making all sorts of demands and threats. Thankfully he left and afterwards I checked to see if the poor guy was alright and he seemed fine just understandably frustrated. Despite this encounter however I was still helped and he was able to get a much deserved lunch break. The second time I came here it was for my breaks and despite me having the worst allergies of my life and being all sorts of runny and sniffly the staff were very friendly and there was a water cooler with free water bottles which was nice to have on such a hot and already miserable day. I will now come here regularly as I have never had a single issue and the service has always been good, it is also incredibly convenient being very close to my neighborhood.

I really wanted to give this place the benefit of the doubt because I've trusted them with my car…read moremore than once... but this is now a pattern. Most recently, I went in for service and about two weeks later my car started smelling like gas whenever I turned the AC on. That led me to finally check under the hood myself -- and what I found was honestly shocking. My engine air filter was completely missing, and the air intake hose wasn't even connected. It was just sitting on top of the engine. Not secured, not attached to anything -- just left there. That alone could've caused serious damage (or even melted from engine heat). So for the past two weeks, my car has been: * Pulling in unfiltered air * Running with an incomplete intake system * Potentially circulating fumes into the cabin That's not a minor mistake -- that's basic, critical work that was simply not done. What makes this even worse is how it was handled when I brought it up. There was no apology, no accountability, and the mechanic actually raised his voice at me when I asked about the missing filter. I stayed calm the entire time -- I wasn't disrespectful, I just wanted answers. This also isn't my first issue here. Back in July, I came in for a routine oil change and tire rotation and was upsold on additional services that ended up messing with my tire pressure sensor. When I addressed it, I got the same response -- uncertainty, deflection, and no accountability. At this point, it's not bad luck -- it's a pattern. I don't mind paying for good service, but I absolutely expect my car to be returned in proper working condition. Between the lack of attention to detail, the safety concerns, and the way customers are treated when something goes wrong, I can't recommend trusting this location with your vehicle.