When my little guy needs a bath and cut, he gets top notch service and care at Petsmart. Call in advance for an appointment. Sign up for emails and you'll find coupons. read more

I was just in Petsmart trying to buy flea meds for my cats. The clerk was very nice and told me they could price match to the on line price for the meds. I was happy about this. The clerk had to call for a key person so he could complete the price match but nobody responded to his call. He asked if I minded waiting a few minutes while he help the people in line. I said sure but the line kept going. After 10 minutes more and nobody was showing up with a register key I just left. I doubt that the clerk even noticed. I'm very disappointed in the service I received today. I guess I'll get my flea meds at Petco. I hope the Petsmart management read this read more

I've been going here frequently for the last two months ever since I got my aquarium. Very clean and neat store and staff are very helpful. One in particular who always seems to be there when I visit is the manager Sherry. She is always pleasant, very friendly and knowledgeable especially when it comes to cycling and maintaining my aquarium as I had problems with my water in the beginning. She always take the time to explain things and answer each question. She also draws a smiley face on water test if you get it perfect. I would definitely recommend this store and I surely will keep coming back. read more

We are regulars here price is a little high but the staff is always helpful every time we need help in something they always are willing to help it's pretty nice that you can take your pet there when you shop. read more

Best place I have been to for my dogs. The food we always got them made them sick and a women there helped us find a better food for them. They are all helpful there and really nice. read more

I had high expectations for this Doggy-Hotel, when I had called to set up a reservation for my 8 mo old puppy, everything seemed great. The lady I was speaking with was a delight.. she told me that my puppy was going to share a room with other dogs and get play time. Mind you, I made it very clear that he was a full-breed Pit-bull. So tell me why when we dropped him off this morning, we were told that due to his breed, he will not be able to play with other dogs. This is ridiculous, he is only an 8 moth old, completely harmless puppy. I didn't know that segregation was a thing for pet hotels. You preach about how you guys want to help and provide the best for our pets, well this clearly isn't it. This made our leave very hard.. and we will be looking for different options in the mean time. read more

After coming here for everything, from food to training to grooming, we've decided to stop coming here for grooming services (and we drop a LOT of money on grooming our dogs). Its unbelievable how low their standards are in hiring their groomers. They hire lazy people who don't want to deal with any dogs over 10 lbs. After bringing out dogs in numerous times, with no issue and great feedback on their behavior, we were told to come pick up our dog because he was "too excited". Really?? You have a room filled with another 15 other excited dogs, but the one large dog gets sent home? This is after they terrified our dog by coming right at his face and neck with a pinch collar. We were so taken aback at how little knowledge this woman had when approaching a dog. We had to tell them to back off and not be aggressive with our dog. Its unbelievable. I'd rather pay more and have a real groomer take care of our dogs. read more

All the staff is awesome. Especially the hotel employees. I've been bring my dog since he was 8 weeks old. They staff is great and you can tell they really care about our pets. read more

Pet hotel: This past Labor Day weekend I left my little furless friend (hairless kitten) here. It was my first time ever being away from him so I was probably just as upset as he was I'm sure. I'm so happy I chose this pet hotel though. They were so attentive and caring. I called everyday to check on him and they'd give me updates which made me feel so comforted. The first 24 hours was rough on him as he didn't go number one or poo and they called my right when it hit the 24 hour mark to notify me that they'd have to take him to the in house vet which was fine for me but it was after hours so they I told them it was alright to wait til morning. Luckily he did his business that night. I was just so pleased and a little shocked as to how close of an eye they kept on him. When we left they gave me a little report card that told me how fun it was to play with him and how awesome he was, which is all true haha he's a playful loving little guy, not something you see everyday for cats. I will def bring him back here! read more

Took my puppy to doggie day care. She is just learning to socialize and this is my first time ever taking a dog to day care. She seemed to have a good time. The staff was great and very friendly. They even give you a "puppy report" when you pick up your dog to let you know how they did. I thought that was pretty cool. I called once during the day to see how my dog was and they went back to check on her and let me know. Overall I think this was a good experience for my puppy and we will be going back again. Great prices as well. read more

I find myself visiting Petsmart more and more. Not for the prices but mainly the people, cleanliness of the store and the employee's all going out of their way to accommodate the customer. This kind of service is seldom experienced in todays world. It's always a good experience here. read more

I usually don't believe every review i read about a place but i have to agree with some of the ones here i dropped my dog off for a one night stay i picked her up she smells like urine wasn't fed properly i know because they returned some food to me and she was scared even of me at first NEVER bringing her to any petsmart again they need to hire people that truly care about our babies read more

I made an appointment to get my cat groomed and the girl on the phone told me they could give him a haircut, nail clipping, shampoo, and wash. I arrive to my appointment today and they say that the person who does cats doesn't cut them just washes them and clips their nails. I feel like i have definitely wasted my time! This is not the first time that something has happened to me at this grooming salon. All associates should be on the same page so they aren't misinforming customers!! I guess I will stick to Washington Blvd Animal Hospital for grooming. read more

Great store, helpful employees, love the convenience of the Banfield hospital inside! We've purchased fish and hamsters here, as well as the supplies. There's no other place I would prefer time bring our dog to. read more

Ok service, helpful with some food items. Returned my dog toys that were shredd up not as durable as I thought.

What a ripoff! Doggy daycamp is false advertising. They claim your dog gets to play all day with other dogs and socialize but my dog gets put into "time out" for being "rowdy" every time. The large dog play room is not in view like the small dog play room. I gave petsmart a shot for 4 visits thinking it may have been my dog's behavior that day, but every time he got kenneled. I don't pay for daycamp for him to socialize with other dogs only to have him put in time out. In fact, I am suspicious of how long they kept my dog in a kennel compared to how much actual play time he got because every time I picked him up, he cannot hold his pee anymore and lets out a flood inside the store. We now send him elsewhere so he truly gets to play with his doggy friends. The first time we sent him to Sander's daycamp, we were told that he was fine and played well with the other dogs and was in no way what you would consider rowdy for his age (7 months). Instead of time-outs, they just manage the groups of dogs and places high-energy dogs together. We also take him to the dog park and he plays with other dogs with no problems, so I really feel like the handlers at Petsmart were just too lazy to manage the group of dogs and decide to crate them on their whim. If you're considering Petsmart's daycamp service at this location, please look somewhere else. read more

The managing staff here is horrible! I attempted to return a toy that broke less than a week from purchase. Now, provided I did not have the receipt in hand, they would not EXCHANGE the toy for a new. I was severely pissed because the general manager (who was watching the attempted transaction) did not offer to get off her ass and help one bit! The exact duty a manger should do for a customer. I know because I was a manger at Petco for a couple of years and I know about customer service. Now, again, I did NOT want a refund or cash back, all I wanted was an exchange! I did not want to dive back home to find a receipt for a simple transaction because I took the time to travel there after work specifically for that toy. All the manager had to do was get off her lazy ass and pull a simple search in her back office computer using my petsmart card, name, or amount of transaction from the given date. Did she do that, NO! Now this could be because of the "policy" rendered from their corporate office but even I know, some company policies can be overturned if they are simple and pleasing to PAYING customers. It was ultimately a no harm no foul situation since it was an obvious manufacturer defect in the toy. i hate to say it, but it is possible she took one look at me and stereotyped me as a "certain" person who would either lie, steal, or scam the store. I hope I am wrong in this assumption though. Anyways, I was so pissed at that point i gave the clerk my petsmart card and said I will not be needing that anymore and left! I returned a couple hours later with receipt in hand to return the TOTAL purchase of items over $200! With a smile on my face, the only thing the manager could do is got to her office to avoid me. Which Ironically enough could have been the same place she should have started to resolve the whole situation! So she sends the assistant manger to conduct the total refund transaction. She was nice, INITIALLY!! She attempted to resolve the matter right at the register (since I had the receipt now obviously) by asking if I would prefer to exchange the toy and avoid the refund... AFTER YOU GUYS SEND ME HOME TO GET THE RECEIPT FOR AN $8 TOY?! NO THANK YOU!!!! Then the assistant manager had the audacity to say to my face that in that case she backs up her manager in her decision but she will refund me anyways. WTF (excuse my colorful acronym). How unprofessional was that?! that was totally not necessary to say... AT ALL! All she had to do was refund me at that point and let me go on my merry way. And let me end with this, I ASSURE you I was not belligerent nor demanding at any time during this whole experiencing because I remember what it was like to serve customers in this situation. I was professional as a CUSTOMER! I love my baby husky, I love all my animals I have owned! I spend top dollar on all of them, and I am proud to say that petsmart will NOT be receiving my business ever again with service like that. Its a shame too because the location was close to me. Oh well, back to Petco where I can rely on customer service if not anything else!!!! Thank you for reading my ridiculously long review, lol. Sorry, I hope its helpful! read more

If I were doing a review about the pethotel, I would five it five stars: their staff at the hotel is beyond friendly and take good care of our dog when we leave him at daycamp. Unfortunately, this review is of the groomers salon. I was going to drop him off at the daycamp and he was scheduled to go to the groomers later that day. When I stopped by the groomers, they didn't know the procedures for taking a dog from the daycamp to the groomers... I used to go to the petsmart in Torrance and they have procedures for that; apparently Whittier does not. With a Maltese-poodle mix, I had a little matting that I wanted to have worked out, but I still wanted my dog to have as full of a coat as possible. At other places, they will work with you with the matting, some even offer a dematting service. The Whittier branch didn't want to work with me. Instead, they said, "we're gonna have to shave him bald. You can buy him a sweater or wait til it's warmer, but he'll have to be shaven." First, I am now under the impression that Petsmart in Whittier either does not have the capabilities or expertise as other grooming salons, or is too lazy to do what other salons do. On top of that, they talk to customers in a condescending manner. Who tells a customer to "buy a sweater?" they treated my dog as if he is some disgusting stray, and spoke to me and my wife in such an unprofessional and insensitive manner. I still have yet to find a groomer in Whittier that shows a little more professionalism than petsmart. Any suggestions? read more

The staff at the front that work around the cashier and stock are friendly. However I recently took my dog here to get his grooming. They did a horrible job. And I am not happy with his haircut. When I came here to pick him up after he was done, I over heard the conversation between the two groomers and they were basically talking trash about other customers. Talking about how its such a waste of money when certain customers get this and that for their dogs and how she would never do it and blah blah blah. And the lady with the tattoo, she was being really rough with thses dog. She was brushing this white bishon mix looking dog and I feel like she was pretty rough especially since she was brushing the dogs face with a metal brush. It just didnt seem careful and it looked painful. Overall seeing and hearing that pretty much changed my mind about coming here and I will definitely be going somewhere else now. read more

Came here because my regular groomer @Pioneer Grooming doesn't use scissors and it's too cold right now to shave down my baby. I made the appointment for 7am on a Saturday, the groomer that assisted us was Margaret, I showed her pictures & described more or less what I wanted and suprisingly Scooby took a liking to her. I got the TOP DOG package nothing but the best for my baby! I wandered around the store even though technically it was still closed & then I peeked to see Scooby getting groomed, he wasn't scared at all so I knew my baby was in good hands I could leave. She had told me 2-3 hrs., I got home at 730am & the phone rang @830am that he was ready. I went back & after paying Scooby was there waiting for me with his lion's tail wagging back & forth! Bummed out because the groomer Margaret herself didn't bring him to me it was another guy & then he gave me his "PAWGRESS REPORT CARD" hahaha cute, as I got in the car I noticed he had no bandana as promised in the TOP DOG package in the store & online & after reading his report card I didn't notice any recommendations, but she noted his coat was dry and his something about his teeth, I think that should have been brought to my attention either at the beginning or when I picked him up, I'm not an expert so I would like to know what I can do to remedy these issues & for the $65+ I just spent I think I deserved a little acknowledgement/service. read more

Rebecca in the fish department was so helpful. She had the best attitude & was very knowledgeable about the fish. She was the nicest person :-) read more

This rating is only based on the PetsHotel service inside. I have a one-year-old tanned in color chiwennie that is a house dog. I had plans to take off for the weekend to Palm Springs to de-stress from the everyday life, so I looked into the local Pets Hotel and booked her a spot and even paid for the extra treats and play time so she would feel comfortable and have time to play. The week prior to her stay, I took her to my groomers (not a petsmart location) and had her get her summer buzz cut. The cut is very short to her skin, remember she is tanned in color. When I arrived to pick her up my poor baby girl was flea infested. Being that my dog has a very light colored coat and is buzzed cut the fleas are noticeable on her. I was upset. My have never EVER had a flea issue with my dog. I was upset. The staff did apologize and compted me the extras, so I only paid for one days' worth which is nice however, I would have preferred to have paid what I requested and get my dog back without a flea problem. It's been 6 days now and I am still battling with the flea issue. I feel bad not only for my dog but for my two kids who are now having to deal with flea bites on their legs. Needless to say, I will never use there Hotel Service again for my pets and don't recommend it to anyone unless you don't mind dealing in the aftermath of a flea infestation. read more

There are several reason i dislike this place. A couple of years ago we boarded our super cool yellow lab Logan at this location for two nights. When we picked Logan up three days later, He ran outside and immediately relieved himself of all waste at the same time. It was as if he had never been taken out to go poo-pee's during his stay at pet smart. When we got him home i noticed his testicles either had some sort of chemical burn on them or he had contracted some sort of infection while at Petsmart. We immediately took him back and had the vet examine him. They prescribed him antibiotics and some antibacterial cream that we had rub on his testicles every night. Thankfuly the examination and medication was free because they "noticed i was upset" that Logan had developed the infection while he was there. Also the vets will try and prescribe unnecessary medication just to make an extra buck. read more

The store is clean, well organized, large, and has generally a large variety of products. I come here for my fish and dog supplies. The fish food is average, wish they would carry newer items when it comes to the fish food. I wanted to try out a new terta brand food but they didn't have it. As for dog supplies, the treat section is okay. I honestly prefer Petco's treat section, which has more made in the USA type of treats. There are a lot of scares when it comes to non-USA made treats. That also applies to dog foods. Petsmart carries the typical types of dog food, but caters less to the holistic sensitive stomach dog. So I now have to get my dog food at a speciality shop (Healthy Paws-if anyone is interested). Went to Banefield for an examination, the vet was incompetent. She questioned the vitality of my dog, and wasn't educated on breed specific characteristics. The vet techs and nurses were excellent though. It's a pity, but I'm never going back to Banefield. The grooming, was pathetic, they only denied service to my puppy after hearing the breed. Initially, they were going to get my pup in for a wash, but then claimed to be too busy after they I told them the breed. Really?! Well fine I'm never going there for grooming then. Petco doesn't reject customers like they do here at Petsmart. That least shop has a good staff on the floor. Fish department is good, register check out is effiecent, and dog department is good too. Overall, the vet and the groomers suck, if you have a large breed dog that's not retriever, don't go there. read more

I took my dog in for a nail grind and was there waiting for 25 minutes. The guy that was looking up her rabies was looking then stopped and answered the phone while getting a battery for the pet hotel. One of the ladies took over in looking up the rabies for my dog. Then the paper work was given back to the guy. Still took another 10 minutes to get the info in the system... I dont think I will ever take my dog here for grooming or anything else. They didnt seem too helpful. read more

I'm giving 2 stars because my puppy stayed here for the first time and after reading the reviews I was very skeptical but I was out of options. Honestly, when I checked in they were nice. Didn't tell me much so I had to ask a lot. I'm sure he had a good time, or I hope he did. But here are my concerns; when I went to pick up my dog, the lady at check in was RUDE AS HELL. Her name is Brianna. No customer service at all, she didn't even say hi. I have no idea as to why she even has that job, she's very rude I was shocked. So that's a huge turn off, I just spent $200 I think you can have some customer service. Second, I had to ask a lot instead of them explaining to me how he was over his stay. Ok so I get home and notice 2 toys are missing . I just called and spoke with someone (Lisa maybe) she was really nice and found the 2 toys thankfully. Now, my dog does seem quite lethargic like something about him is off. I'm hoping he was just tired from playing all weekend and it's too soon to tell. But based off of previous reviews, a lot of pet parents have said the same and I'm starting to get concerned. Probably won't be taking him back due to the reviews and rude customer service. However, I did think it was cool that he got a free stay since he was a first timer. read more

I was a customer there for over 4 years I absolutely loved this place but ever since the last 6 months or so it has went down hill FAST!!! The long time head manger left and it seems like the new one cant handle it? The location is dirty, and if you look at other reviews other customers feel the same way. I will not be going back to this location ever. read more

Today is the day I decided PetSmart will no longer be our go to for pet supplies. The manager of the grooming salon, Anissa, is unprofessional and rude. On 8/21 my daughter took our dog to be groomed. The groomer felt the need to tell my daughter that our dog had bloat because his stomach seemed big to her and she said he "screamed" when she touched him. If you google "bloat in dogs" it will freak you out. And a groomer, last I checked, isn't in a position to diagnose something, especially to a teenage girl bringing her puppy in for a grooming. I attempted to make an online appointment this afternoon and the site kicked me out. When I called the customer service line to try to make the appointment they couldn't give me the appointment because it got booked in the minute it took me to call in. I was transferred me to the store. I spoke to the manager of the grooming department, Anissa, and she was not helpful at all. I let her know about the experience we had on the 21st and she was not responsive to my complaint so I asked for the store manager. The store manager looked up who the groomer was on the 21st and it turns out it was Anissa, shocking. A credit to the manager, Terry; she tried to offer me a free grooming for my trouble but I declined because I will not give any business to this store as long as they employ such an unprofessional "manager" as Anissa. No wonder this store has a less than stellar rating. read more

Not enough reviews to help me determine whether it is safe for my dog to stay at the Pet Hotel when I'm gone and have him groomed there. I've only been there once and the place is huge with a lot of stuff. I bought my dog a food bowl, bunch of toys, and other stuff. In the end, we saw the Pet Hotel. It looked very nice and clean and it was really cool how they called the rooms "Suite" or "Regular." All the dogs there are huge. My dog, a t-cup half toy Yorkie, will probably die if he went in that room of barking dogs but the room really helps dogs socialize and I wish my dog was tough enough to be in there. The reason I am giving this a 3 is because when I was at the counter, buying my materials for my dog, I saw the grooming area. It looked good because there was a full window that showed everything so the costumers can see how they groom their dogs. When I looked, there was a woman and a poodle dog and she was shaving the dog. At first, I was impressed because the dog was calm even when the groomer was grooming really fast. THEN, there was a sudden change in the mood. The dog started to yank back and try to bite the groomer's hands but the leash held him back. I believe she was hurting him with the razor because she was doing it REALLY fast and it was bound to scratch him once or twice. She didn't even seem to care though. She looked like a TOTAL bitch and when she finished shaving him, she carried him and the dog looked really uncomfortable. I don't think I'll be taking my dog to that grooming place. They might just put a scar on his hand. read more

i love it there, but have one grip. i was walking buy and it was discusting, there was dog pee every where, an the smell was awful...please clean every morning for customers sake. have pride in whittier !!!! read more

My husband and I brought our English mastiff for attention to his hurt paw. When we were called back we were told he needed cultures for his skin, ear flushing, and clipping and cleaning for his paw. The person who called me back had no knowledge of his history, as he was previously seen for a check up and was told all was fine. Suddenly two weeks later we are given a 350.00 quote for services needed. Mind you the skin condition was discussed and ridden off as not a big deal for the past year of his life. Then to our disgust when my husband called to GEt the specifics of the situation he was placed on hold but could hear the discussion of the vet Dr. Soleman and the staff stating that : mom doesn't know whats wrong, dad doesn't have the right phone number, tell them that they have to tell us specifically what paw they want looked at and that yes it is going to cost money, that yes for his ears to be looked at is going to cost money, tell them that for everything we look out we will charge them money. They were insulting demeaning and rude. We entrust this location to be the experts and when we ask for our dog to be evaluated we expect professionalism and kindness. This Dr. seemed that the main intention was to bill for services. I now feel that we have been cheated for unnecessary services since the initial visit we took him in for over a year ago. I WOULD NOT TRUST this Dr. Soleman or this location as they don't treat you with respect as pet owners or give the evaluation needed to your loved pet that may be needed. It is clear that they are only interested in billing, who knows what unnecessary services we have paid for in the past. It is interesting to me that while my dog was covered for all procedures he had under the wellness plan were perfect and he was in perfect health, suddenly now that those initial services have past he seems to have a need for cultures and tests. My dog is only one year old and deserves to be entrusted to devoted professionals that have his best interest at heart. I will never go there again and am completely disgusted that a business is that unprofessional and holds no accountability. read more

This place is great location wise and store itself BUT the service and EMPLOYEE in this place is VERY POOR! I took my 2 year old maltese here yesterday afternoon around 4 pm to get her nails trim and file. An employee name Dana in the grooming is NOT doing her job professionally. I am a new customer for this place and to get my maltese paw trim, because we usually go to the one in petsmart Bloomfield which I have nothing bad to say. Anyway back to the one here in Whittwood, she asked me questions regarding my info for their file. In the very first place while she ask me my info specially my name she didnt even bother asking me how to spell my name which I clearly see her misspell. Take note, while she is doing this her BAD attitude is out, she didnt bother to smile or anything. She even ended up pulling out another customers file because she thought its me since she misspelled my name. After she filled up my info in their system she took my dog which my dog got a bit scared and right away she was telling my dog STOP! My dog is tiny and she just hid behind my brother, she DIDN'T growl at her or bit her, she just simply hid. Then she carried my dog in and while she is carrying her she was trimming her paws which is NOT what she suppose to do, I've seen my dogs nails get trim at Petsmart in Bloomfield and they actually placed her in the tables that they have not carrying her. While she is doing that she was continuously telling my dog STOP out loud which is embarrassing to the other customer waiting for their puppy to get finish with their service. My dog is NOT biting her or anything she was just pulling her paw away because she doesnt like her paws being touch or tim. Which is another reason why we bring her in to get her nails trim PROFESSIONALLY. So after that she finally gave the dog back to me and I noticed she didnt file her nails, I asked her and she said, "YOUR DOG IS TOO CRAZY FOR THAT, SHE BARELY LET ME TRIM HER NAILS", she even said it in a BAD way as if I owe her favors and should've thank her for doing her best. I was surprise that she called my dog CRAZY because for her to be saying that specially to a dog owner or calling a dog that term is UNPROFESSIONAL! NO she WASNT JOKING when she said it, she was serious! She told me that right in front of another customer too which embarrassed me! My dog wasnt doing anything she was just scared and pulling her paw away. I would've apologize if my dog did growl at her or bit her BUT SHE DIDNT! I don't think she should be working in that place if she doesnt even have patience working with animals. The service I got done for my dog is only like 5 minutes and she was already frustrated, what more if I did a full groom on her or to any dog? I just cant imagine her working with animals if she doesnt have the patience. For God's sake those are animals, you cant really control what they'll do and how they'll react! Which reminded me that I did actually went to this store before probably like 2 years ago which I also received a bad service why else I decided to write a review. In fact the first time we experience a bad service from this store is when we took our dogs for boarding because my family and I were going to Vegas so we decided to board our other 2 big dogs. When we took them in we forgot to bring their paperworks and medical records and right away from the store employee they criticize our dogs saying our dogs eyes are pink and they are sick. They were NOT sick! thats just how they get when we first bring them out from the house because they were excited. So, they declined us and from that day on we never brought or buy anything from that store until we decided to try them again yesterday which they clearly slap us with the same negative, unprofessional service! we are just dog/pet owners we want to receive the best service for our dogs so just think about where to bring them next time you want a service done to them. The name of the store doesnt really matter after all because from what I experience the name does it all but the service does it less (if you know what I mean).. read more

Boarded two dogs over Labor Day weekend. The boxer now has kennel cough, even though she was vaccinated earlier this year. Have boarded here many times before. I hope this isn't indicating this location is no longer safe for my dogs. read more

I made an account just post this review. I spend close to $300/month at this location on dog food/treats/toys etc. I have always had a problem with the grooming service there, the girls are anything but pleasant. Today, I was put on hold three times, only to be hung up on. i call back to talk to a manager and he hangs up on me. I am not spending another penny at this location. If the employees hate there job so much, and "are too busy" to answer the phones, they should think of a career change. read more

This review is for the groomers. I wanted my cat to get a bath and potentially a hair cut. At minimum I wanted a bath and brushing. I also asked for nail caps. It was going to be $30 for bath, brush, ears, nails plus $10 for the nail caps. That sounded good to me. I dropped off the cat, told them she'd never had a bath before so she probably would be fussy, and left. They told me she would be ready in about 2 hours. This was perfect bc i had an appointment to make. I drive away and get a phone call once I am down the street and they demanded that I come back and get my cat right away. They said she was stressed out and would not even attempt the bath or anything else. I let them know I was already gone and I could come get her in 2 hours as discussed bc I had an appointment I needed to make. The girl on the phone said she didn't believe that I had already driven away bc they called me so soon after drop off (about 5 minutes). They refused to let me come back after my appointment. Finally after arguing with me for another 5 minutes I told them that Fine. I would come back. I get charged $42 bc the fee for "just nails" is $15 and the nail caps were $10 plus the price of the caps. I asked if they at least brushed her or cleaned her ears and nothing. They ONLY did her nails. I literally wasted $42 to get my cats nails cut and they did nothing else bc she was "stressed out and hissing". NEWSFLASH: she's a CAT! I called another groomer and asked if they would wash and cut my cat's hair even if she was stressed and hissing and they laughed at my question and said "of course, all cats act that way when you give them a bath..." don't waste your time or money coming to Petsmart to groom your cat. read more

This review is directly for the store manager! Not for the nice gals on the floor. The manager was one of the rudest ladies, we have 7 reptiles, a turtle, a dog and multiple fish so needless to say we have to get my sons pets stuff all the time. We came in for a return on items that we had emailed receipts for and the store manager said we needed the paper receipts? Really? That makes no sense! After her huffing and puffing she said it takes "longer" to do a return with an emailed receipt. Apparently she's to lazy to take a few more minutes to do a return with an emailed receipt. Plus she said items weren't on there so we had to show her they were. We shop her e to often to experience service like that, or anyone in that case. What an awful example of a leader! The entire time she gave the ugliest looks, huffs, exemplified rudeness while other guests and her staff watched! Why would anyone who has an option to shop here want to spend money at a place like this! Bye Petsmart, Hello Petco! read more

My wife wrote a review earlier about our experience at the Banfield section of PetSmart. I just want to add a couple of things, My English Mastiff has been part of the Wellness program for 19 month now (ever since I brought him home). Ever since the begining they have constanly upsold me on items,, proceedures and tests at almost every visit informing me that although not covered by my plan it would be in my best interest to have this done. I always agreed, today my dog has a heat rash towards the bottom of his paw again they suggest testing that totalls over $360, they quickly placed me on hold or thought they placed me on hold while on hold I hear Dr. Solomant or Solomat whatever she calls herself schooling the nurse on what to say to me to sell all the testing and $360+ bill, explaining "dont tell him the rash is just on the foot, tell him its on the whole body and we have to do the tests to know what it is". Basically telling the nurse to lie to us. Also instrcting her to speak with me only because my wife "does'nt know EXPLATIVE" and he (me) will authorize the bill. I always had the feeling the Vets or Dr's didnt know what thet were talking about, now I know that they are also deceitful to add it. I am NEVER going back to this Banfield location again. read more

GROOMING REVIEW--If I could leave negative stars I would. A couple years ago my dog had a really bad experience at this location. She was thrown in the cage they called me saying she was crying and pooping all over her cage and I needed to hurry up and come get her (mind you she's been there numerous times prior). I gave them a second chance and came back and that's when I met Brittany. Brittany was AMAZINGGG!!!!! She transfered to Cerritos where I followed her. Unfortunately she is no longer with the company so I had to come back to Whittier where I was always booking with Chantel which I liked as well. This Saturday I scheduled an appt to take her in. When I got there they were busy. She took my dog and put her in the cage and though she knows my feeling about her being in the cage. I went out to pay and had a couple questions about my charges. In the mean time I asked if they were going to start on my dog since it had already been a half HR since she was put in the cage. The MANAGER Terri said well she went to lunch. I said so you mean to tell me their going to leave her in the cage for another hr when she's at lunch? She stated well she's entitled to a lunch which I understand that but they should not be scheduling dogs in that hour. Long story short I took my dog and will not be returning. WARNING- Beware when you bring your dog here. A lot of the girls don't have patients for animals and SHOULD NOT be working in the field. They are cruel to these dogs and just throw them into cages and leave them there. If you love your pet don't take them here! read more

I was apprehensive when we left our large dog for boarding and Doggie Day Camp for 3 days when we went on a trip with friends. We had only had her a few months, after obtaining her from a rescue organization, and she was still anxious with strangers. When we came to pick her up, we were delighted to see her among her new best friends and she apparently had no problems with eating, driniking, elimination, sleeping or playing with her new pals. The staff are friendly and appear to genuinely care about their doggie guests. As it was 103 degrees the afternoon we brought her home, we were glad that the facility was air conditioned. read more

I normally would rate higher, but I was really upset when I arrived at 12 to pick up my dog. I was waiting in the lobby, not thinking anything as I was already there at 12. Upon finally being helped at the register, (there were two people in front of me) I was told since it was now past 12:01 that I would have to pay the extended care fee. I explained that I was there on time, and was just waiting to be helped, but was told it didn't matter. Very upsetting, and feel a bit ripped off that I had to pay that fee for literally 5 minutes. Bad customer service. I've been taking my dog there for years, but looks like I will be finding a new place now. We also rushed home from our vacation to ensure we were there by 12. Had I known, I would have just took my time. read more