We love Petsmart. All the other local groomers cost more than Petsmart, or are closely priced, but don't do as great a job. We love bringing our dog in with us. How many stores let you shop with your dog? Upon checkout, they always give her a treat. The PetHotel is really nice as well. We board her there when we go out of town. It's a little pricey, but not relatively. Many of the other places around here end up costing way more after all the hidden fees. I called some of the other places and they charge more for every 5-10 minutes that they are out of their cage. Petsmart offers a DoggieDayCare option where for like $15, they can play with all the other dogs during the day. Something that I'm not into but I can see lots of other animal owners enjoying, is that they offer extensive information while you're gone. You can call on vacation and get periodic reports of how they sleep, how often they eat, play with other dogs, go to the bathroom, etc. They even have a phone where you can talk to your pet! Crazy! Anyway, we love Petsmart! read more

We just adopted a puppy from Petsmart Charities, Barks of Love (Rescue) and I just want to say what a great experience it was! Paige and her Dog Whisperer, were awesome and made sure our dogs all got along. They went above and beyond to help us and we appreciate it, very much! Thank you!!! read more

Please be aware that this Petsmart is not handling their frozen foods properly. I bought a bag of frozen chicken bites (Instinct). It was very obvious that the food had been frozen, thawed, and refrozen many times. I couldn't even chip away at it with an ice pick. The food was not the right color and was frozen like a concrete rock. I was told that their equipment breaks down often and that's why the frozen foods are thawed and refrozen many times. I returned a bag today, with no questions asked, for a full refund. read more

I love the team that works here! Everyone here is so great and helpful! My experience with my first puppy has been so great because of puppy training with Rebecca! Everyone in the day camp center is so accommodating. The cashiers are always kind to us and our puppy Rascal! Nicole takes the time when she can to help with his puppy biting. I wish I knew everyone's name to give them credit.. even the groomers were awesome! read more

NOT FOR LARGE BREEDS. Had an appointment for my 8 month old German Shepherd for a bath, nail trim and de-shedding. When I booked the appointment, they told me it would take two hours, when I left the dog there for her appointment they told me four hours, which I thought was really weird then realized they obviously don't really make appointments. About an hour into the appointment they called me to come pick up my dog claiming that she's afraid of water. We have a pool, my dog literally goes swimming in it, she loves water. When I explained this to them, they insisted it was the water then told me that she won't go back into the kennel. I told the worker, she's crate trained, that she just needed to use the word "crate" when trying to get her back in. She still said I needed to come get her right then. These people literally have no idea how to deal with dogs or they didn't have the time or want to groom a larger dog. They have terrible service. read more

Great store but this review is for the pets hotel our dog has stayed a lot of times but this last visit he contracted kennel cough a few days after his stay. Really hope that ppl won't bring there dogs here if they are sick because everyone else's dog can get sick. I'm now a lil afraid of him staying there again, hopefully they are cleaning and disinfecting everything after every dogs stay read more

I felt the need to write this after I left a review of my nightmare at Banfield. I wish I would have gotten her name, but I was so grateful and impressed with the young woman who worked with me in the grooming area. As I stated in my check in at Banfield, the staff had mangled my dogs nails and he was in pain. I wanted his nails to not be so sharp, so I was going to bite the bullet and pay the same price twice so we could at least get his nails ground down instead of hacked at. I cannot express how grateful I am to the groomer, because she cared more about my dog than charging me the money. Before I could pay, she realized that Banfield had actually cut his nails PAST the quick, and she could tell they had applied a blood clotter (Banfield conveniently neglected to mention this). Thus, his nails couldn't be ground any more without causing more damage. Even though I left with my poor furbaby in pain, I was incredibly relieved that the groomer had spared him further injury. It meant a lot that she clearly cared about animal welfare, which is too rare even in animal-centered industries. *cough cough BANFIELD* read more

ATTITUDE. Yes, the attitude is there, it's just the wrong kind of attitude. I could tell some of employees had other things on their mind. Perhaps it was one of those hit and miss things. I picked up a new leash and some snacks and left. It's not a location close to where I live, to I know I won't be stopping by again. read more

This place is the worst. I am writing this review for Banfield Pet Hospital. My dog recently ate a bottle cap and was throwing up so I took him in. All they did was charge $400+ for xrays that the technician couldn't even understand. After all was said and done, they billed me $500 for medication that I'm sure is useless and for incomprehensible xrays. Save yourself and go to a vet somewhere more respectable. read more

petsmart is literally the worst pet supply store, between it being overpriced and the unhelpful and rude employees its not worth wasting your time going to. read more

Horrible as ever Overpriced to begin with but the grooming department has THE WORST customer service around. slow and they do crappy job. Too many other choices around to come to this Shit hole. read more

I had a horrible experience at PS Whittwood grooming salon last Sun. My dog's coat is ruined. Yes, it'll grow back. But, I'm sad big chunks of hair R missing on his sides, around his neck. It's uneven everywhere. 1 side of the hair on his head has been chopped, jaggedly--the other side left long & untouched. He was traumatized & wouldn't eat dinner that night or breakfast the next day. I've been upset about this nightmare since I brought him home. Spoke to the store manager, Lorraina (may not be correct spelling) on Mon. pm by phone. She had no explanation; wasn't aware of the issues; & was going to "look into it." Offered 4 me to bring dog back. Really? No thanks! I've had no return call. Am quite sure I'll never know what went terribly wrong, but I know I will never go back. I am posting this in such detail in hopes it'll keep others from bringing their beloved pets to this location for grooming. Don't do it! Shame on me for not reading the other bad Yelp reviews posted B 4 I made the last appt. I found out too late, sadly, mine was not a unique bad experience. Here are the lengthy details: I have a beautiful, gentle male Golden Retriever that I rescued a few years ago. He's a big boy: 100+ lbs. 4 years old. I brush him daily. He never has matted fur or fleas. I bathe him myself every month but a couple times a yr need him to get his locks/"feathers" trimmed when the weather gets warmer. I have always been happy w/the trims Daylee provided. Like the other posts, I, too, have noticed this time the place seemed dirty & staff less caring, more disorganized & less friendly. But, I always trusted Daylee & her grooming results were good...until last Sun. I brought him in @ 10:25a for 10:30 appt. This is 1st time Daylee did not come out to talk to me, 1st. However, I'd spoken to her 1/2 hr before by phone when I called to make sure she was working as I had an appt w/her the Sun. prior, and it was cxld via vm couple hrs before bcs she called in sick. I rescheduled for this past Sun. When we arrived, I asked where she was. I was told she was "washing another dog" & asked another staffer to check my dog in. There are months between his appts. so I usually talk to her 1st. (We didn't discuss trim details on the phone.) The other staffer said, "There are notes in his file. If you don't want anything different, Daylee doesn't need to come C U." I don't like my dog to be in the kennel any longer than necessary so I asked if Daylee was going to start on him right away or if there would be a wait. (Then I would just walk him around the store or come back.) I was told, "You have a 10:30 appt. She will start on him now." How do you know? You don't. All the washing goes on in the back behind closed doors. But, again, I trusted Daylee. A few hrs went by. No missed call or vm. I was busy at home spraying yard/washing his bedding. By 2:30p (4 hours later) I was about 2 call to C what was taking so long when Daylee phoned. She was nervous & agitated. She said she was having such a difficult time because my dog "just has so much hair. It's all over. I had to use conditioner." The amt of my dog's hair, it's texture, etc., does not change. No surprises. He also has skin allergies. I bring my own shampoo & have in the notes he is not to have other products put on him. (A note on PS conditioner: the 1st time I brought him, I was asked if I wanted it, but it was an xtra charge. I declined bcs of the allergy issue. I was told 'confidentially' conditioner is "added to the water anyway." So, if U decline, U aren't charged & you get it. But if U agree, you get an upcharge!) Then she asks me if my dog has put on weight. Yes, only a lb or 2. She proceeds to tell me he will not stand 4 her & bcs of that she can't trim him in the back. (& how does this explain why his head hair is such a mess?!) Odd. Never had that problem before. He stands; we go on long walks every night. I offer to come & help hold him up. D: You can't. PS policy is no customers behind the counter. Ok. There r rules. Me: Can't another staffer help so U can finish the job? D: U have to book that in advance. It's an xtra $7.50 every 15 min. I est. I'll need at least another 1/2 hr to 45 min, but no one is available. What do U want to do?" Really? What R my options?! You're telling me you can't finish the job; I'm prohibited from helping; & even if I pay more than the $67 big dog fee, I didn't make an appt. 4 the 2nd helper so..?" She tells me I won't be charged bcs she wasn't able to finish the job. As if that makes it all ok?! She's shouting back & forth to "her manager" while we are talking so I don't think asking for her will help. I can't believe this. I'd prefer to pay & have trim done right. Now i'm concerned to just get my dog out of there. When I arrive 15 min later, I'm told Daylee isn't available. My dog stands entire time while they go "find" my shampoo. Other dogs R sitting/crying/shaking on the tables. U be the judge. I say just, pls, stay away from here! read more

First time to leave my dog there for 7 days. After I picked up, I notice my dog becomes a different one. He is only 8 months and very active before. But now he becomes very upset and desperate. He lost lots of weight. They did awful grooming even didn't cut the same hair on his ears. NEVER GO BACK TO PETSMART!! read more

In general, I really like the store. It is less costly and a lot cleaner than Petco in Whittier. The staff is usually friendly and helpful. My low rating is mostly for the grooming salon. I witnessed a sad display of bad customer service today. While I waited to pay for food, a customer behind me kept commenting on how rough a groomer seemed to be treating a tiny white dog. We could see the groomer in the window, and she did appear to be really rough with the dog. The woman kept commenting, but the teller just ignored her. After paying, I went into grooming to mention the woman's concerns, but before I said a word, the woman came in behind me and started telling the groomer that she was too rough. The groomer ignored her and eventually responded with an attitude, stating that she has been grooming for years and that the customer was not a groomer (basically to back off). The customer left and I watched the groomers roll their eyes and act like the woman was nuts. I had to say something, so I mentioned that from the counter, it did look rough, but the groomer and staff disagreed. I doubt the woman will ever return. I won't use the salon again either, mostly due to the lack of customer concern from the staff, and because it really did look like she was too rough on the little dog. She said that if the dog was in pain, it would have made a sound. NOT TRUE - ASK A VET! Dogs don't always let us know when they are in pain. You can't wait for a sound as an indicator of pain in dogs. The groomer and staff should have responded to the woman with compassion for her concern, not ridicule. I don't know the groomers name, but it was Friday 8/19/16 before 3pm. She had dark hair and was grooming a tiny white dog near the window, maybe the second table. She was sorely unskilled in customer service. The customer was a bit rough in her approach, but it never helps a business to treat an upset customer like they are crazy. At best, you lose one customer. Truth is, you never know how many customers you will lose with bad customer service. read more

Walked in to buy a fish tank for my son and waited about 30 minutes for an associate to assist me. I had to go find two separate associates and ask for help and when an associate finally came she assisted someone else before me. One of them was working a planogram and the other was busy writing information on the cat windows and told me to give them a minute. Customer service here is really horrible. I Wish I could give 0 stars! Going to Petco from now on. read more

Not sure why the grooming department has so many negative reviews, BUT I've never had a poor experience there. Dana has always done a wonderful job. From the very first time, I expressed the handling concerns of my dog and Dana was attentive. I've been booking with her since and I've never had an issue. She's great with my babygirl and soon I will be brining my 1 year old Pitty to Dana. She's awesome! Thanks Dana! read more

I have been shopping at Petsmart since they first opened the Whittier store. The staff in the hotel and store area are very friendly and helpful. Unfortunately, the same cannot be said for the Grooming salon. The first couple of times, they did a fine job, although they are a bit overpriced. But the last few times, the treatment of my dogs, and the customer service have really deteriorated. Once, my dog's butt was shaved so closely, it had abrasions and actually bled. Another time, they scratched the cornea of her eye during the process, and I had to take her to the vet which cost me $350.00 for medicines and treatment. The last time I went there, I had a scheduled appointment and showed up on time. They informed me that the person my appt was with, did not have the ability to shave the dog, only bathe. I asked why this information was not conveyed to me when I called to make the appt, and they said I should have asked! Really? How am I supposed to know that? I told them what the service was I needed - a full grooming which includes bath and shave. They agreed to take my dog anyway, but then kept her for 7 hours. I'm sure my dog was kept in a cage all day long until they had time to get around to gooming her. They also ALWAYS call the wrong number to advise when she's done - my backup alternate number of a friend. Even though I have gone over this with them numerous times, they still get it wrong. I have given them specific information about my dog's temperament, such as: DON"T CLEAN HER TEETH! This is an extra service and they want to sell it to you, so they will look in the dog's mouth every time and try to convince you they need their teeth cleaned. My dog doesn't like anyone looking in her mouth and she will snap if you try to do that. I tell them this, but they don't listen. I have spoken to other neighbors and friends who have confirmed they have received the same - rough treatment of the pets, and poor attitude of the grooming salon workers. The grooming salon is over-stressed with too many customers and too few experienced groomers. They also have no compassion for how they treat the animals - they herd them through there like an assembly line in a machine shop. I am DEFINITELY NOT taking my dog there ever again. I am afraid that she will be injured when I pick her up, and it takes WAY too long. And it's not worth the cost to have to deal with such unpleasant people. They aren't even worth one star rating. read more

I just started going to the pet hotel and doggie day camp since I got my Labradoodle a few months ago. I've taken my pup to the day camp 6 or 7 times now, appx once a week, and she loves it. Because they give the dogs an hour of decompress and feeding time, at noon in the hotel, she is already used to being there so when we board her this weekend I feel confidant that she will already be happy to go there to stay. She always comes home from day camp with a report card and the people working the hotel/day camp just fawn over her. When i watch her playing I see that she has her favorite friends and simply has a blast there. During the noon break, they clean the play room thoroughly and the hotel always smells and looks clean. I've also noticed that the prices at the store are way less than Petco and everyone is really helpful there. read more

BEWARE if you care about your animal. I have boarded my dog here for years we always were very happy with this location. A few months back they changed most of there staff in the PETHOTEL the new staff is bad. I recently boarded my dog for 4 days when I picked him up they returned all his food unopened he had never been feed. They lost his bed and told me what a bad dog he was. I attempted to speak the manager several times they never where there and never returned my calls. The have hired mostly teenagers now who really dont seem to care about the animals. I have talked to many other regular customers who no longer use this location. STAY AWAY IF YOU CARE ABOUT YOUR ANIMAL. read more

I can't believe the treatment my wife received here. She recently took our three dogs in for grooming and they did the exact opposite of what she asked for. The groomer was given very clear instructions not to trim one of our dogs' ears, which is exactly what they ended up doing. When my wife asked the groomer if she understood what we wanted, my wife got a snotty "yeah, I got it" for a response. Having three dogs that get a bit hyper in public, my wife didn't have time to wrangle them and speak to a manager, so she left and called instead. Now, we are not the kind of people that are looking for free things or anything like that, so when my wife called to inform the manager of what happened all she was looking for was some understanding and an apology. She got neither. They wanted her to bring the dogs back to the store to show them what happened. Apparently a persons word isn't enough and deserves attitude from a manager as well. Again, we weren't looking for anything other than an apology, but you utterly failed Petsmart, and you lost our business. We, and anyone we can share our story with, will be supporting local small businesses instead. Good luck to anyone still using your services. read more

This place is the BEST! They treat my fur baby Potato so well. The staff is always friendly and helpful. Amazing hospitality. Definitely recommend! read more

I like this petsmart a lot. The selection is pretty wide and the staff is always cool. This is the closest one with a Banfield pet Hospital, the vet is always so kind to my husky and I always feel comfortable letting him see her. read more

They groom and sit for my dogs at least every six weeks. The pooches come back looking and smelling great! Report cards sent home note that the doggies were well behaved and very much loved on. Good to know that when we need to be away, my babies are soo well cared for. read more

My dog is very shy when it comes to grooming. When I brought her here, she enjoyed it. Also, when I ask for help, they are very knowledgeable. This is the only petsmart I'll go to. The other ones don't seem to know what they're talking about. read more

I called at 7am when they opened. I was able to bring my dog in to get a haircut and bath. I wasn't sure if they could do him at all. He is old and difficult. I left him a little before 8 they called at 9:40 and said he was done. He let the groomer do the face with no problem. but the body he growled and moved a lot. They said he would need to do the express grooming next time. But anyways he looks awesome and no cuts on him or anything. I wish I knew the groomers name. I was shocked how great he looks to ask. read more

PetSmart - after getting groomed. - Pet Groomers Near Me - Whittier, California

well Boston Biggie's Mom had her brother and sis in law come to LA and we needed somewhere to stash Big. So we decided to Pethotel him for a few days. Petsmart was friendly, greeted you at the door, answered your questions, even gave us his report card on how he was doing. And I can tell they really liked Big and Big like it too bc we had to bring him back a week later and he was actually excited to go to the back and not scared. will definitely comeback if we're in the area and need some place to stash Biggie. read more

Extremely happy with this petsmart and their extremely helpful staff. If it wasn't for their pet hospital program that keeps pet kennels for lost dogs with chips we wouldn't have been able to track down our escape artist husky. read more

When the Petsmart in Pico (where we normally took our dog for grooming) refused to take out dog today because they couldn't confirm our she got her rabies vaccine (from this location 2 weeks ago) we came here. They told us that the other store just had to call to confirm. They were very friendly and helpful. They took Ginger with no appointment and got her looking as cute as she can be. It's a little farther of a drive, but we're coming here from now on. read more

Recently we took our miniature schnauzer to have a bath and a cut, it seems like every time we go, there is a different person doing the grooming. Needless to say they butchered and hacked my dog, left her face longer on one side, hacked off her beard and still charged extra for detangler?? Really, you hacked off the tangles and charged for detangler, go figure. Her nails were not even cut, she sounds the same on the hardwood floors...click click click! Losing faith in Petsmart. read more

We brought our cat Marvelous Marvie to the Petsmart Hotel in Whittier when we went on a several day vacation recently. She is a very shy and sweet 3 year old cat. The facility is very bright and clean and well staffed with very upbeat and friendly people, most of whom are probably pet owners themselves. After we checked Marvie in, they sent us texts and photos showing her in her "Kitty Cottage" and really showed they cared. Marvie had never been away from home and didn't eat much or "do her business" by the second day. They take no chances there, and called us on the cell to let us know, if that didn't change by the next day, they would take her to the Banfield Vet clinic on premises. They ended up having to do that, but the vet cleared Marvie for being hydrated and she started eating and doing her "business". The staff played with her and petted her and gave her attention, so that by the end of the stay, she was getting comfortable there. We were very pleasantly surprised when we picked up Marvie to learn that there was no charge for the visit to the vet. read more

Whittwood Petsmart is my go to grooming. As soon as I drive up to the center my dog won't stop parking. She knows exactly where's she's going .the groomers know exactly how to handle my dog & are very friendly , patience with my little Bella. Thank you Petsmart also great grain free dog food. read more

We have been taking our BAILY to that "other place" in Whittier called PET LUV US on Lambert & Colima. The first couple of cuts were ok. After that cuts were very inconsistent, border line BAD JOB. The help wasn't any better. We wanted to stay away from the large chain type of place but decided to take our BAILY to pet smart. What a PROFESSIONAL JOB they did. Quality & service was excellent. HIGHLY RECOMMENDED. CYNTHIA did our cut and recommend her personally. To bad they don't cut peoples hair as my barber has been slacking as well, THUMBS DOWN TO PETS LUV US, THUMBS UP TO PET SMART & CYNTHIA. THANKS, THE ROUSSELLE FAMILY........... read more

We adopted a pup back in June and it's been the best! We chose this PetSmart location for all our pups needs because we're always at the Whittwood shopping. Location is awesome. I love the cute day camp events they offer and everyone is so good with our furbaby. We recently enrolled for beginner training and signing up was a little weird and we had a small hiccup. Long story short, the system did not receive our reservation and we couldn't participate the training we wanted to sign up for. We found this out while we were already at the store ready for training. Luckily, Jennifer Jenson was awesome and contacted us to make sure we would be able to participate in training at a later date. We are 3 weeks (this Sunday will be week 3) into the training and so far, we are happy. We mainly got it because we wanted him to interact with more doggies and he's loving it. Looking forward to see how it will progress the next few weeks! read more

My daughter has kept her Carnival goldfish alive for over a year now so we decided to get a larger tank and more goldfish. We choose petsmart over petco even though it was farther from my house because they had a larger selection. Last Wednesday we bought an aquarium set up from them. The nice salesclerk told us that we only needed 2 gallons per fish so we could fit up to 5 in the new tank! We took the tank home, set it up, added the water conditioner and waited a few days. Yesterday we took a sample of the water to the store to be tested. The clerk told us that our water was bad and needed bacteria or the fish wouldn't survive? She then walked us over to the aisle where they sold everything and tried to sell me bacteria. I pointed out the Stress Coat that I had already added to the tank she responded "oh then you'll be fine." It struck me as odd that I desperately needed it, but then didn't. She then proceeded to lecture me and my children as to how the tank we purchased was too small, that our fish were going to die and that we were being inhumane (yes she used that word!) Mind you, this woman also sells goldfish as feeder fish as well as live crickets for food! We won't be patronizing this store again, their employees give conflicting information and this lady was condescending and rude. read more

Our dog loves pet smart. it's as if she is in a race to get from the car to the front door. The employees are very helpful and nice to our dog. The cleanest pet store I have been in. read more

I have a Chinese Water Dragon that I've adopted from here and i come here for all my reptile needs. I buy crickets and other variety of reptile food here. They have a variety of substrate, terrarium decor, and misting/cleaning supplies. If you're looking for something specific for your reptile i'd check the website or call in. Although reptile fanatics won't find every thing perfect here to their needs this PetSmart does a great job of explaining the BASICS for your reptile and providing things to give your reptile a nice home. Only complaint is that some of their bags of substrate have rips in them and there's usually no one at the cricket stand to attend you right away so somethings you have to go and find someone. read more

This location is well managed and clean. The employees are friendly and helpful. I like that the store has a large selection of whatever you may need whether it's dog food or collars and leashes. read more

This is my favorite pet smart. They have an indoor play room known as doggy camp and you get to see the dogs. In other pet smarts they do not have that. Also all the animals are taken care of and always have water and food in their room not like others I have seen. Also the fish takes are very well maintained. I would look at other fish tanks at other pet smarts and most of the fish would be dead at the top of the tank in mostly all of them. The employees are also very nice and helpful. The lady who helped us at the check out was very nice and seemed like she loved animals. read more

The employees here are very friendly. Everytime we come in, even if it's just to grab dog food, there's someone there who's ready to answer any questions and help with anything we need. read more

The lady that is always with the pups/dogs at the doggy playground is highly rude. Clearly i don't know her name , but she's like an older woman with a long ponytail, and everytime i go with my son , she's always mumbling stuff while looking at my son. It's almost like she hates when kids stand by the glass . And not only that, but I've seen her push some of the dogs off their ramp. And it's not the first time I've seen her push dogs off the ramp, this PetSmart needs to put someone new in there. read more