I went to the grooming appointment right at 7 am. The groomer that took him in last time was there. As soon as she saw him she said she couldn't do his grooming because of his ears. She said they were too long and would need to be cut by a veterinarian. I insisted I had been waiting for him to get groomed. He looked the same as last time I bought him. She was rude and so unprofessional. I'm really disappointed that she just didn't wanna do it. I schedule appointment for the works haircut, shower, teeth cleaning etc. she just didn't wanna do it. read more

PetSmart - Puppy couldn't get haircut - Pet Stores Near Me - Tucson, Arizona

I would give 5 stars except.... If you don't care about the sort of thing that I am about to write then stop in. They had everything I needed for my pet. It is sad to say in 2022 that some of the front people don't necessarily see people who don't look like them as worthy of certain pleasantries. Similar to my post at a particular hardware store; I rarely make a fuss or a big deal about greetings. But when things are blatant and in your face - you have to see it for what it is. I could have let that go, except when I was clearly next in line, someone came from outside of the store with a question and the guy at the register basically acted like he didn't see me and was going to tend to her. Of course she didn't look like me. The customer acknowledged me. It was at that point I decided to go to the gentleman at the other register and let him help her. Once the young man finished with the customer, I was fully cool with staying where I was at, but he called me over because the gentleman was still wrapping up a purchase. I went and finished my purchase as to keep things moving. Normally I would take my dollars elsewhere but the comfort of my pet came first today as I needed some supplies quickly. Next time I know. Again if you don't care about that sort of thing I believe you will have a better experience. read more

So, at best, hit and miss on this place. Had one gentleman that was very friendly and nice... once. Damien I believe. Then there are times the employees are just cold and rude. Like you are doing them a favor... The red head. Three times now with two different dogs I have gone to pick up my small pups and have been told there was an extra charges that I was not informed of beforehand. My dog today is going on 8 years... never had an issue with a groomer.. he is a quiet little guy... but I was charged an extra handling fee because he was mean? Then they didn't even grind 1/2 his nails (or trim them) because of this. They gave me 10% off because of the nails but meanwhile I paid for a $35 package that had the main addition of grinding the nails plus the $10 extra fee.! I couldn't care less about a bandana and some nasty perfume spray. Three time in a row I have gotten too much attitude and charged extra without being informed prior... no more. read more

PetSmart - 1/2 his nails weren't touched. She made it sound like she just couldn't grind them short. - Pet Stores Near Me - Tucson, Arizona

we booked our appointment to have our two dogs groomed a few days ago. They said they would need to have proof of vaccinations on file. We were told we could bring it when we come for the appointment. We showed up a few days later and they said that it already needed to be on file and that I could not go home and get it and still have an appointment today. they denied my dogs service because I think the real reason is they overbooked their appointments and were looking to cancel somehow. Almost every time we come here they give us an excuse. They are mean and rude at this location. I would not do business with them at all. read more

Purchased 2 bags of refrigerated Nom Nom Dog food Turkey and chicken! It is far from inexpensive $40.21 for 2 ~3 lb bags. Well as I put it in her china dog dish .... There were LIVE WORMS IN IT! DONOT PURCHASE NOM NOM DOG FOOD‼ I spoke with Petsmart customer service they took it all in there stride as if I wasn't the first customer to complain about it. Something is terribly wrong. My dog could've gotten deathly ill if she consumed dog food with worms in it it's really disgusting and I'm really upset. read more

Just stopped by this location to pick up last minute things for our puppy, the staffs were very helpful and communicative. Even gave us a few coupons for some of the items. I recommend this store. read more

PetSmart - Pet Stores Near Me - Tucson, Arizona

Having recently gotten my first EVER pet, this is a place I'd never fathomed needing. But now that I've got the cutest pup on the planet, a girl needs some stuff. So far I've bought: collar, harness, leash, name tag, food, treats, bed, dress, sweater, and a couple toys. I have to say that they are extremely friendly and helpful. Especially the Blue Buffalo lady (I forget her name.) This place isn't the cheapest but it's definitely helpful to someone who's never been in a pet store. read more

People here are super incompetent and unfriendly.... Idk if I recommend this location. We asked about brands and certain products and no one was able to give us the correct information. The fish tanks were filthy and many dead fish. read more

We booked two rooms for our cats a month in advance of Christmas. 9 days before the reservation they told us we only booked one room. That is a lie. We've used the place before and there's only two cats allowed per room. I don't know what happened to the reservation but somebody changed it. I'd be careful using this pet hotel. We have gone around in circles trying to get this mess corrected. At this point, we're done with Petsmart/pet hotel. There's no accountability for their mistakes. read more

If I could leave zero stars as a review, this one would definitely have earned it. I have used the PetsHotel for my dog on a few occasions now, all with less-than-stellar experiences. The first was in late 2022 and after a few days of boarding my dog there he was returned to me with a full rash on his testicles. A bloody and extremely raw rash at that. Against my better judgement I chalked it up to a one-time occurrence and had my dog boarded there again in October or 2023. Within 12 hours of my dropping him off, I received a call from them claiming my dog was urinating blood and had to be seen by an emergency vet. The vet claimed that the dog had a UTI causing bloody urine and needed to be put on antibiotics. I was away for a week and couldn't see or take his state, ultimately I had to trust them and gave them my go-ahead to be seen and given the necessary medication. By the time I picked him up (four days later) there was no sign of anything ever having happened at all, except for the hundreds of dollars they tacked on to my bill and demanded I pay before they release my dog. Seemed fishy but again, possible. This weekend my dog was boarded there beginning Friday. On Saturday morning I received a call that there was blood in his urine and he had to be seen by a vet immediately. They informed me that the vet prescribed antibiotics and took lab tests, however results wouldn't be available until Monday. When the results came back, there was zero found wrong. No bacterial infection, no increase in white blood cells, nothing. There was no UTI, there is no issue with his urine, and it's again as if nothing ever occurred. That was, however, until I was forced to pay an additional $150 vet surcharge because of the visit. The visit that was unnecessary and provided zero value outside of confirmation that my dog is healthy. To top it all off I was instructed to continue giving him antibiotics which they then provided to me in a Zip Lock Bag!!! No pill bottle, no written prescription, no vet name or anything at all. Literally a felony if I were to be pulled over with them. "they're my dog's drugs officer!" Ultimately I suspect this is a complete and utter scam where they take full advantage of pet parents who are away for extended periods of time. They can add whatever surcharge or additional fees they want and ultimately if we don't pay them we don't receive our pet back. I paid the $150 and am calling it a lesson learned on my end, but would feel completely responsible if I didn't share this experience with any pet owners who care enough to look for a review. Don't go here. read more

Took my border collie mix to get groomed and wow does my boy look amazing! He got a bath and full haircut with the furminator package. The last time my pup got groomed we went to a local groomers and he looked exactly the same as when I took him in. Fur was different lengths and still shedding. When I walked into PetSmart grooming I explained my concerns with his fur since he is short haired and can't be shaved. They made their suggestions and I am so happy with the results. read more

PetSmart - This is what he looked like before - Pet Stores Near Me - Tucson, Arizona

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I have been resuing dogs for many years. Because we are a small organization, we don't always have a lot of dogs available for adoption, but sometimes our 501 3c non-profit organization will set up at Petsmart. RoRescue has been a Petsmart Partner since it's origination in 2016. However, Petsmart is becoming less and less supportive of rescues. Today (12/26/23 1:00pm), I did two adoptions and met them at Petsmart: 7727 E Broadway Blvd, Tucson, AZ 85710 Phone: (520) 290-0776 I meet the clients at Petsmart because I like to promote the Petsmart products and give an adoption booklet to the adopters. The staff was less than accommodating, saying I needed to re-establish partnership with Petsmart. So I did so, only to be told on the website that RoRescue is already a partner. The staff said they have no record of RoRescue and refused any further assistance. I told my clients to shop at their local feed store because I no longer can endorse Petsmart. I will share this review with other Rescue Groups in the Tucson area. read more

WOW! As a customer I do not care what you think about me but the way you objectively display demeaning treatment through job performance to me is different. Thank you Hunter, manager, for allowing me to walkout with the little piece of dignity that I felt I had left after the uncomfortable display put out by the #Petsmart #employee. #customerservice read more

I will only bring my cats here to get groomed from now on. Mystri does a wonderful job with them and they actually enjoy it. After a couple visits with Mystri, my older cat actually lets me brush him for the first time in 15 years! Pricing for a brushing and nail clipping is very affordable and you don't need an appointment unless you want a full bath/spa experience for your pet. read more

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My experience with this location started 13 years ago. My husband was stationed at DM AF base and we live close to this location which I used in past places we had been stationed. I started using a groomer for my new Shih Stz puppy and I have never experienced the upkeep of this breed vs just using a groomer for bath and nails into having a groomer shave all over and the up keep it was recommended. Not only did I meet an employee in the groomer department I learned so much on cuts and I trusted Damian on any suggestions the he said . At 8 months old my dog was attacked by a neighbor dog, which created a fear with her and affected her which made my fear bringing in an environment I was leaving her in while being groomed while not in my care epic. I trust Petsmart but I trust the employee more then just a name because the employees of this site have still been employees . I knew if Damian which is the groomer she used when I could book him or using someone that I knew would be ok because if Damian was working in a department that he would never be worried even if my dog was groomed by someone else I would be happy with everything about maycee's treatment . Damian moved locations down the road and became manager and the teacher of teaching other groomers. I also changed my vet from the military vet to Banfield inside Petsmart and with another shih tzu addition we took advantage of picky and intermediate classes to help us with making life better with a puppy . Needless to say my maycee pasted away without any warning but before she did the Thursday before we were taking a weekend her for our weekend I had scheduled a grooming with Damian like always and I would of went with any groomer at this location but it made the experience so happy and I couldn't of asked for her to be groomed before she passed by anyone . I always love how she looks after. My experiences with all of the employees and every department will make me a lifer of Petsmart. I In closing after maycee passed I felt I had to call and let Damian who had just groomed her not even a week before, of her passing so in my severe grief, I didnt want him to think it had anything to do with Petsmart or the groomers . I reached out to Damian because of how I felt the 12 1/2 years of working with her and how she was not a dog that liked everyone like she did him. She would be excited to jump in his arm and cuddle into his neck like she only does only with me. I have taken dozen at least of Damian over the years that as I write this are stored in photo albums but i are posted pictures of her from what she looked like before 4 months and when we had orders to move to tucson and why the decision of grooming and removing her hair because we aren't used to desert living and where we came from she wouldn't of been shaved. Disclaimer on the pictures .. the youngest picture is what maycee looked like and until she was shaved I did not know she was spotted like this . I questioned it this was my puppy they gave me . Tonya Plekker read more

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I was in a slow lane with a horrible cashier and asked if another lane could be opened. The cashier got really annoyed at me and started a verbal assault. Why should I spend money somewhere I'm berated for asking a simple question? Do not go to Petsmart. read more

we were shopping for our dog christmas present and we decided to go to the adoption area to see the adoption pets.. we saw two cats that we just fell in love with and we decided to adopted one "Butterscotch" we did the paperwork online and the next day we were able to take butterscotch home... Kayla helped us and I just wished that every single store in the city will have someone like kayla. kayla went the extra mile by helping us getting the right food, toys and litter for our new cat. if you ever go to petsmart on Broadway have Kayla help you cause omg she was very sweet acted very professional and went the extra mile in getting our cat adoption the best experience we have ever had. Kayla you are so awesome thank you for all of your help... we are definetely coming back and we hope we can meet again.. God Bless you read more

Damian C has been grooming my crazy Lola for 4 years. He is an expert with different personalities as well as hair type. Prior to Lola he also groomed my Saint Bernards flawless. He is someone I can count on and I trust we are so lucky to have Damian in our lives and our personal groomer!! Thank you Damian for your attention for detail and making us very happy and just being you. Lola loves coming to see you read more

Took my dogs in, they called me back and said your dog has worms. So i went and picked them up. Took them to the vet and the vet said they do not have worms. Cost me $200 and work time. Amanda the manager at the 7727 E. Broadway location was rude and didn't believe me when i told her. We no longer go there. read more

We recently had the displeasure of shopping @ this Petsmart location on 9/19/2020. Sales associate HAELIE gets the award for the best WORST customer service provided by a Petsmart team member! Our family shops here regularly either in store or curbside thru the App and we've never had an unpleasant experience such as this recent shopping trip. Haelie had a bad attitude and was not making any customer feel appreciated or valued. If we didn't need what we were buying right then & there, we definitely would have left, after speaking with management about her, to go to another store. We hope this staff member Haelie gets the coaching & training to either rise to the standard of customer service or move on to the next job. read more

PetSmart - Pet Stores Near Me - Tucson, Arizona

Hopefully like most people. My Wife and I went to PetSmart to get Christmas gIfts for our 2 year old Great Dane. We chose to go to PetSmart strictly due to a email that we received with a buy 2 get 1 free dog toys as well as a 15% discount. We chose 2 Kong black Balls and 1 black Kong Bone. We stick with the Kong brand due to there strength and longevity with our Great Dane. We had also seen 2 Kong toys that dispense little treats as the dog plays with it, also made by Kong. We gave one of the Kong play treat toys to our Dane when we got home. With in less than 5 minutes she had chewed the rubber of on end and was eating in. So we removed the toy and returned back to PetSmart to explain the lack of durability in the toy and requested a refund. That's where as a company that provides service and products to many families pets fell flat on their face. They stated we just sell products. We don't stand behind any companies or products that we sell. I explained that we usually shop at Petco and they stand behind the products that they sell. That's when the manager stated "Sir, we are not Petco." After that afternoon I will choose to shop only at Petco and a company that stands by the safety and health of my Great Dane. PetSmart displayed poor customer service and lack of care and compassion towards the animals that they supposedly supple products to. read more

I will NEVER step foot inside PetSmart on Broadway EVER EVER again! My husband & I have been taking care of fish for at least 3+ years now, so, we are not newbies we know what we're doing! We went today to buy another clown loach for our 29 gal tank. The stupid B*tch of a "manager" refused to sell us one! Saying that our tank is too small! Wtf! We have one in there now & he's doin just fine. We said, fine, we'll put him in our 55 gal tank instead. Dez then says, "I don't believe you" are u kidding me!?!?!! This is NOT the first time she has refused to sell us a fish! You are working for that company who needs to make money to stay alive, especially during this day & age & here Dez is refusing to sell animals!! PetSmart, you have just lost a customer for life!!! I will NEVER step foot in there again to buy any fish or anything! Once my pet insurance ends for Banfield, I am out!!! I really truly hope some one from upper corporate managment reads this, because Dez is hurting your business BAD!!! She needs to be fired! read more

This is a busy, but great, Petsmart. They have a lot of pet services available in one location: doggie daycamp, cat & dog boarding, a fully staffed pet training center, grooming salon and a Banfield Animal Hospital. I can't comment on the grooming salon, hospital or boarding areas although I will say they are all usually very busy on the weekends (when I come in the store with my dog) so they must be doing something right. So far, I've had two rounds of training classes for my dog - the beginner/puppy series and an intermediate series. The trainers - Jessie, James and Chris are all wonderful. Very patient with each animal's individual tweaks and personalities and they are all multi-dog owners as well. You can book either a class series (with other dogs & owners) or individual sessions with specific trainers. The classes are great for socializing your dog and desensitizing them to new people, sounds and activities. I'd recommend classes and/or private lessons to any dog owner. There's no reason your pet shouldn't be a happy, healthy and productive member of Doggie Society. If you're just visiting the store, they have a massive selection of everything you could possibly want for your furred, feathered, scaled or (insert other type of animal here) pet. Food, toys, books, clothes, beds, toys, medicine, toys, toys, toys! Saturday and Sunday are by FAR the busiest days of the week at this location. I kid you not, I've seen hundreds of people and dogs in one weekend come through the doors (even a pot-bellied pig once). If you want it quieter, go during the week. If you want to pet puppies and expose your dog to the best butt-sniffing around, go during the weekend. read more

PetSmart - Dog & cat boarding + doggie day camp. - Pet Stores Near Me - Tucson, Arizona

We've had good experiences here. We've used the groomer, purchased a variety of toys and food, boarded one of our dogs, and are currently using their training services. The groomer can be hit or miss. Sometimes she looks great, sometimes it's a bit of a hack job. But they can get her in the day I call (always on weekends) and she doesn't seem to be traumatized, so it works. Our new dog was in need of training and after meeting with five training companies, decided that Petsmart was the best option - inexpensive and I was impressed because we are registered for group classes but we can do private lessons until the issues are solved - no additional charge. James the trainer came highly recommended and I can see why. We have been pleased with the results so far - we've completed four weeks of a six week course and can now take her for walks, she's barking less at other dogs, and she sits and "leaves it" with no problems. read more

PetSmart - Stella at her Petsmart training graduation! - Pet Stores Near Me - Tucson, Arizona

I had been a member of banfield optimum plan in Tucson, Arizona (Broadway location) for many years. One technician (Harrison) in particular was persistently rude and ultimately I removed all of my dogs from your program and went to a private veterinary mainly because of the terrible service at this location. Today I called for copies of records and this Rude gentlemen (Harrison) rudely took my request for records and hung up on me. He is neither professional nor mature and banfield should consider retraining his customer service behaviors. I am a Army Veteran and professional in my field and will no longer shop at Petsmart or recommend any of their services to include banfield. RUDE read more

This was the second time I took my two dogs for grooming package. My main purpose was to get their nails clipped as they were long to the point that they were uncomfortable for them. Both times they neglected to do their nails! First excuse was they couldnt see the quick bcuz her nails are transparent?? What??? Unprofessional and a total waste of time and money! Second trip they claimed she was being aggressive ok, fine understandable but did they try to muzzle her no (I asked). I'm sure they didn't try very hard. lazy and incompetent! don't take your animals to p etsmart it's clearly not something they're proficient in read more

So normally don't do this and feel super bad but a lot of money was wasted on this experience and I don't want anyone to go through it as well. i took my dog to PetSmart on Broadway and Camino seco for a grooming treatment, bath , nails, teeth the whole shabang. it was like 60$ and she came back with fleas on her ears and they were denying it came from them. 1st my dogs have never had any types of problems like this before we spray our yard once a month!2nd my other two dogs don't have anything wrong with them and 3rd she didn't have them before she left!!!!! the person who was grooming her didn't say or notice anything. so I had to spend about 100$ for flea treatments on the house and dog to clean up their mess!!! I'm super pissed off and irritated please be cautious going there! read more

Incredibly slow service. They seem oblivious to customers waiting in line every time I shop there.

While this store is beginning to look a little tired and in need of refurbishing and it looks like this location is getting mixed reviews, i got absolutely excellent customer service when I went in looking for a hard-to-find prescription pet food. A big shout-out to April on the floor and Trinity at the Banfield desk for top-notch friendly service. read more

Damion and his crew in grooming are fabulous! We took our golden retriever for grooming. Boomer is a working dog in Canada specializing in palliative care, special needs adults and children under 2. He wiggles lots and demands attention. The groomers were wonderful they followed my instructions to a tee. Finished in the quoted time and he seemed so happy!! Congratulations!!! read more

Clean, well-laid out store. All of the employees I pass by were friendly and offered some sort of acknowledgment or greeting. I appreciate this as is tells me that if I have a question they might actually help instead of walk the other way. I'm sure we have all experienced that type of treatment sometime or somewhere. I had the chance to peek in on the Manager who was in an office doing some desk work. She appeared to be in on her time off as she wasn't in uniform. I was probably interrupting whatever she was doing as it was a bit obvious she wasn't in on official work duties. Still, she took the time to talk to me and offer advice and help. Customer service goes a long way with me; it can make or break deals. I may frequent an establishment who may fall short in other areas if the staff treats customers kindly. Many times customer service is the saving grace for a second chance. Clean, well-organized, well-stocked, full-service (vet, growing, training, boarding, supplies, etc) pet store. Big chain, of course, but friendly and helpful staff at this location is great. It is often-times unexpected from the bigger chain stores. read more

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I picked my pups up at the Pet Hotel after leaving them for 4 1/2 days in order to travel north and bury my mother. The dogs smelled like sewage. It has taken 3 days to get the rank smell off them. It appears that they were kept in very unclean conditions. It cost $350 for them to board my dogs in dirt. I will never take them there again. read more

Originally, I loved this location. However, having a very timid dog, I am maybe a bit over protective of her. I explained to the girl that she will struggle and wiggle and she may need a second set of hands. You could tell I was that annoying customer to this groomer. She took my pooch to the back and I hear her yelling at my dog to hold still and my dog yelp followed by more yelling. Another girl then brought her out and said they couldn't finish because they didn't have the time/staff for two people to clip her nails. Being that I had brought Maggie to this location several times and never had an issue, i was beyond shocked. Everyone was usually so accommodating. But this visit... you shouldn't yell at people, let alone animals, like that. read more

I would have given a higher review as I come here several times a month and prefer it to Petsco as they have more selection on aquarium products and fish, as well as lower prices, but I just had quite a rude employee interaction so I'd have to say that warrants a few less stars. There is one employee I really like in the fish section, a young man who helped me with otos and seems to know a decent amount about fish keeping. He says he knows more about saltwater tanks but he was very helpful to me and I have freshwater tanks. He is just great. Today however, I was helped by 2 young ladies and while one packed up my fish the other started a conversation about bettas, of which I have many and read everything I can about. Let me put my experience about bettas into perspective: I spoil my bettas, I filter and cycle my tanks, they are heavily planted, they have Mopani driftwood pieces in each tank that I have taken the time to file and sand down so that they don't rip their fins. I tie anubias of different sizes, mosses, and other plants to these. I use Amazonia to grow other plants. I make my own "Betta Spa" with Indian Almond Leaves to lower the ph and give them a little treat. I make my own betta hammocks with craft mesh and I grow java moss on them (they LOVE those). I read DIY websites on betta tank crafts. I make my own filter baffles because bettas don't like too strong of a current. Each betta has its own cycled filtered planted heated tank much larger than stores say they need (my tanks range from 5.5 gallons to 10 gallons and I have 4 of them at the moment). The temperature is at the right range for my bettas, and I have ammonia monitors on each tank as well as the more reliable Freshwater Master Test Kit. I have an arsenal of fish medications on hand just in case, but also know that one should beware to overmedicate. I know which ones harm bettas (anything that ends in -"fix" - Mealifx, Pimafix, Bettafix). I go online to ask experienced betta keepers advice often. At the same time I know that not everyone is going to do what I do for my pets, it's not practical. But making sure the ammonia levels in your water don't burn your fish's gills and fins and hurt them, and not having freezing water for a fish that comes from Thailand would be a good start, as well as knowing that bettas don't enjoy only eating roots of some plant. So when this young lady (who is probably high school or maybe college aged) starting talking about how bettas can be in tiny containers and they are "just fine", I do what I usually do- try to nicely educate a little bit that there are misconceptions due to the world of marketing out there. I said to her that it was just marketing because people prefer to be told they can get a cheap no-maintenance pet for their kid than to be told anything different. She got very pissy with me right off the bat, I tried to be gentle, but her face turned beet red when after she mentioned her friend has a betta in one of those vases with just roots of a plant to eat, I said to her "If you google those .. well . .. they are not good for bettas". I tried to tell her that lily roots are not betta food. She said in a crappy tone of voice "Well it's been eating it for 3 years!". I said "what I meant is that it's not what bettas eat in the wild, it's not the kind of food that's good for them" .. and she, turning more and more red with a pissier look on her face said to me "Well it's been FINE for 3 years" and walked away from me. Listen, I cannot be the biggest pain in the butt customer a person in pet retail has to deal with. And I find it troubling that this young girl cannot deal with pet owners educating Petsmart employees in a civil manner about their favorite pet. I have been to Petsmart before when the fish section is bustling and I enjoyed hearing one customer or another interject into someone's conversation about this fish or that one, because one customer has a particular affinity for "X" type of fish. I enjoy it. We should all educate each other. Basically, I felt that I could barely get out the words" just google it and you will see, or go to bettatalk.com or bettafish.com . . ." before that young employee got very rude with me, a customer who has spent hundreds of dollars on aquarium after another, plants, aquarium silicone to make aquarium-proof projects, several tank heaters, fish, backgrounds for tanks, food for different types of fish, lighting hoods, bulbs, tanks. . . . everything. I don't even bitch and ask for a refund when a fish I buy dies that same day. I should not be a customer you treat like crap, PETSMART. All I did was try to educate someone because I feel sorry for all the bettas going home with owners that you told could abuse them. The other blonder young lady was very nice though, don't want to get her in trouble. read more

PetSmart - Betta info if you're thinking of getting one. - Pet Stores Near Me - Tucson, Arizona

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This Petsmart is always stocked with everything I need (I have two dogs and a hamster) and is always neat and tidy. Today, I went into this store with my husband to grab dog treats and hamster treats. The guys who helped us, Michael and Kyle, were very, very nice. Sometimes their prices are a little steep, but if you become a member, the prices even out and are very competitive. I love coming in here because people always bring their pets and that's always fun. I like that when you check out, there's an option to donate to a pet shelter. I do every single time. This place also offers a pet hotel, grooming, and training. :) I just wish they would carry more earth friendly products such as biodegradable poop bags. The ones that they do carry are so expensive. TJ MAXX usually have biodegradable bags, just an FYI. read more

This isn't our normal PetSmart but this is only one of two in town (I believe) that has the PetsHotel and Doggie DayCamp. The last of which this review is based on. We were having some work done on our back yard and needed to find something to do with our dogs for the day. This was the perfect, affordable solution. Your pet can arrive as early as 7:00 a.m. and stay as late as 8:45 p.m.- for one flat rate. They will feed them, if you choose, and even give them a special treat during the day, for another small fee. At the end of the day they give you a Pawgress Report to let you know how your dog did with other dogs and staff as well as how they ate and even potty habits. (YES - I finally get to use "potty" in a Yelp review!). The staff seems well trained and professional and the pet area is secure. Our dogs came home happy and, I swear, smelling better than when we dropped them off. read more

I love going into petsmart over Petco any day. The groomers are very reasonably priced and the doggy day care center is a great place to have your dog socialize inside vs in tucson's hot sun. read more

PetSmart - A day at the groomers, makes a girl feel like a million bucks! ;) - Pet Stores Near Me - Tucson, Arizona

I was not particularly pleased when my grooming appointment was canceled. They said they had a policy about grooming dogs that just got their shots. This is not a problem. What is a problem, however, is the fact that they didn't tell me this when I scheduled the appointment. Since they told me that my dog's rabies shots needed to be updated and I told them, "that's been handled", I would have liked to have been told then (especially because getting my dog out of the house and into a car is like moving heaven and earth). I am rarely disappointed in this location, however, so I'll be back. They get two stars rather than one because my wife says I should have volunteered the fact that my dog just got shots when I made the appointment. And my wife is always right. (Sometimes). read more

PetSmart does not appear to use the "superstore" nomenclature, but surely this location would qualify. It has the: (1) usual pet food and supplies, but also: (2) a pet hospital (no surgeries that require an overnight stay); (3) pet boarding (yes, overnights, plus day camp and day care) and; (4) pet grooming. I don't believe I've seen any pet store in Tucson with quite this broad array of services, my primary reason for giving it four stars. Other than that, it's just a PetSmart. read more

My Kamilla came home with a mohawk. :( Yes, it's true. I dropped off my Mamacita Bonita on Sunday and she was clipped and trimmed in all the wrong places. I chose the face, feet, and tail package. However, I specifically said do not trim the tail or the hair around the mouth. All she needs is her eyebrows trimmed, her feet rounded, and a sanitary trim. Feet rounded - check. Sanitary trim - check. Eyebrows - Wwwwoooahhh, hold up. Why is the hair between her eyebrows two drastically different lengths? Why is all the hair around her mouth short short short? Why did you even touch her tail and WHY does she have a big chunk of hair missing from the back of her head which then drops off to her long neck hair thus giving her a MOHAWK!!?? :( Need some more yelp recommendations for spa day - she told me she's never going back. PS can't reveal the groomer's name, I feel too bad. I will say she's sweet. That's where the two stars come from. xo read more