I took my 10-month-old Bernedoodle, Penelope, to PETCO Grooming on June 14 at 7am with Bella. This wasn't her first grooming--she usually goes to Prickly Pup Grooming, where she's always well-behaved and treated with care, though their full-day schedule (8am-4pm) can feel a bit long. Hoping for a shorter appointment and maybe a lower price, I gave PETCO a try. Unfortunately, I ended up paying $30 more than usual and left feeling disappointed. Around 10am--June 14, I received a call from the groomer, Bella saying Penelope was agitated, barking, and even biting/snipping. This was shocking to hear--Penelope is a sweet, friendly pup who has never barked at a stranger, or been the least bit aggressive, even with my three young boys (10, 8 and 4) who aren't always gentle with her. I figured she might have been overstimulated in a new environment, so I came to pick her up, even though she was only half groomed. I was told I still had to pay but could return the next morning (June 15) for the salon manager, Jackie to finish the job. The next day's appointment went much smoother. Penelope looked great, smelled fresh, and even got a little bag of treats. She seemed happier and back to her usual self. But when we got home, my boys pointed out that there were small blood stains on her--initially, I assumed she was starting her first heat cycle and used dog diapers, but after a few days of seeing more blood (and none on the diapers), I finally did a full inspection and found a cut on her ear. It wasn't healing on its own, and after trying spray-on animal wound glue with no luck, we ended up needing a vet visit, a few stitches, and a cone to let it heal properly. I now believe the ear injury happened during that initial appointment with Bella, which might also explain her distressed behavior that day. What's most disappointing is that no one mentioned it to me--whether they missed it or just didn't want to admit it, I'll never know. I would have appreciated transparency, even if it was just an accident. Instead, I was left to figure it out myself after spending extra on products and a vet bill. The staff at PETCO were polite and professional, but unfortunately, the overall experience left me feeling let down. I'll be returning to Prickly Pup for future grooming--longer appointments or not, I know Penelope is treated with care and consistency there. read more

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Love this petco location! Andrea takes such good care of my pup every time. She is always so happy and gives us a positive experience since coming here. I won't take my pup to anyone else. read more

Petco - Miss Missy - Pet Stores Near Me - Tucson, Arizona

Too many dogs booked there. The place is always out of control crazy, and my dog had to be there for five hours and was still not done when I went to pick him up. read more

I would say that the groomers here are very nice, and I have had many good experiences up until the last one. Firstly, I schedule my appointment for 2:15pm on Wednesday, and I received a text message the day before asking if I could come in at 3:30 instead. Which fine, I didn't mind coming in a bit later. The real issue I had was upon my arrival; I was signing the paperwork and the discussion about my dogs heart murmur came up. They have groomed my dog multiple times prior to this, the last time being a couple months ago. They are well aware of my dogs heart murmur and that she is medicated for it. I was given some song and dance spiel about how they can't groom dogs with grade 4/5 heart murmurs and that they don't medicate for heart murmurs under a 4. I was confident that my dog's heart murmur was less than a grade 4, but wasn't specifically sure, and I was attempting to check my dog's patient portal to make sure (ended up calling my vet after). However I was pretty much just told "we're sorry, go home". Which annoyed me. The appointment was over an hour later than scheduled and I was turned away to no real reason in the end. My dog's heart murmur is a 2.5/3 according to my vet, but I wasn't allowed to check prior to leaving. I also was perturbed that the groomer said she talked about it with her manager before texting me the previous day, and didn't think to ask me then about the grade when I was asked to come in over an hour later. Overall, I hauled my 4 year old child, and 14 year old dog to the groomers and came away with nothing. Also, I was told some other place does dogs with medical conditions but was told "they're very very expensive" with an odd tone. The expense doesn't matter to me, I only bring my dog to petco because I live across the street lol. Terrible experience this time, very frustrated, and won't ever be coming back. It's unfortunate that this event now over shadows the good experiences I had prior. It felt like she was over booked and over worked and needed an excuse to not deal with me, which we are all human, but it's still a business. read more

The place is clean, and the staff is friendly and professional. They have a great selection of pets, such as fish, lizards, chinchillas, and other cute faces. There are also plenty of stock items of food and toys. This place is worth a visit. read more

When we arrived, Andrea was very rude and condescending. It seemed like she was very happy to be rude to us and was excited to tell us "no." She demonstrated the opposite of good customer service. I haven't seen anybody take so much pleasure in providing bad customer service. I hope her rude and miserable service didn't have anything to do with the fact that me and my wife are Latino. read more

This review is for Vetco vaccination clinic. Very disappointed with their customer service over the phone. Was satisfied with vaccine process and staff however ran into a problem after the fact. Called them because we are moving our dogs to Hawaii with us and found out the proof of vaccine could not be a digital signature had to be signed in ink. So I called Vetco office to see if we could have this done. The response by two different Customer service reps was "we don't do that". No, we'll see what we can do for you. Interesting enough VIP Vet did exactly that for us and we received it in the mail in 3 weeks. The response from the two companies was like night and day. read more

Petco - Pet Stores Near Me - Tucson, Arizona

Huge shout out to Nina for helping me navigate the store! I needed waterless foaming dog shampoo and had overlooked it. She also helped with leashes. Then finally when I checked out, who was there? Nina! Finishing my good shopping experience. Nice store. Too bad they don't have a larger location so it didn't feel quite so crowded read more

By far the apex of Pet stores especially with managers like Steven and his associates like Michelle running this location. We were on the hunt for a Bearded Dragon for our daughter. Our local petstore has/had a few, however, like everything it does not hurt to check out the competition or even options. My wife and I had about 7 stops on this mission, however, after stopping in this Petco and being greeted by a very knowledgeable, attentative, & friendly staff we found no real reason to even look any further. The savings & accommodations made to help make our decision so much easier than we could have hoped for was worth the one hour trip 3 days later to pick up our daughters new reptilian friend. Great selection, perfect location near shopping stores and plenty of food options well within walking distance. Short detour off i10, with fair amount of parking. Overall best pet purchasing experience. Kudos team A+++ Recommendation: You all need more silk worms for Bearded Dragons.. read more

Petco - Pet Stores Near Me - Tucson, Arizona

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While we have been coming to this Petco since it opened, we just recently moved our grooming needs here. I have two pit mixes that get shampoo/nails every four weeks. After struggling to get in with our local groomer we decided to try Petco! I love that you can schedule online and far in advance first off. Super easy and they are great booking multiple pets. We came in for a 2PM appointment and both pups were lovingly cared for by Maeli. She was really great from start to finish, both of our girls looked awesome and smelled great! I have already booked our next two appointments and am thrilled with the grooming services and pricing here! read more

Petco - Pet Stores Near Me - Tucson, Arizona

The staff there is amazing. We took our 2 dogs in to get bathed and Bella was the best. She did a great job and was very pleasant. We'll be back! read more

This was our first time using Petco for bathing our dogs. Bella did such a wonderful job and our babies look soo handsome. Everyone was friendly and polite. For the cost, I think we are going to make this a monthly "spa" day for them. Thank you Bella and thank you Petco. read more

Petco - Our happy Corgi. - Pet Stores Near Me - Tucson, Arizona

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Great process for picking up online orders. Staff were helpful and prepared ahead of my arrival. Easy to get in and get out with the items you bought. read more

So it looks like the California brain worm has infected this location in Arizona. Now they're charging 10 cents for bags? Nope. I'm done with them over that. I've spent THOUSANDS of dollars here to care for my pets (parrot, 3 dogs, 3 aquariums) since it opened. If their mission was to cut back on waste generated from their store then consider it "mission accomplished". There will not be anymore $75 bags of dog food and $25 bags of parrot food that were purchased at this location turning up in the garbage at my home. I'll just get it from somewhere else and gladly burn the extra gas to do so vs. being charged a dime for a plastic bag. Don't California my Arizona! read more

I go to this Petco on a regular basis to get crickets for my leopard geckos. They've always done a great job getting me what I need and suggesting supplements to give my lizards. All of the employees are attentive and ask questions about your pets and really seem to care. I have absolutely no complaints. read more

NO STARS for 10 cents for a freaking shopping bag to carry your items out? Lol Did California wash up over here? Omg..the little princess rainbow mud frog 1000 miles away might be in danger. Is it me or does Petco own some oceanfront property in Az.? So, now you leave the store with your hands full ...all the way to the Tesla. This will definately save the planet. If you have a wad of bags like most people do in the kitchen for trash, etc. Take a handful with you so you can rub it back into their faces. Ridiculous policy's certain people make I guess. Really shows their power and statement to their loyal customers, some....who won't come back. Better and MUCH cheaper options nearby unless you simply don't care. The store is clean and smells good for a petstore with birds, rodents, snakes, worms, dead mice etc so I give them two stars for that. Be careful buying snakes here. I found parasites on my ball python upon home examination with a jewelers loop. Note to manager, drop the 10cent bag thing. Hurry. Lol read more

well, it's very confusing on yelp to try to find the correct store as well but I'm posting about the Petco specifically on Wetmore. Worst story I've ever been to worst Customer Service . I've received in a long time. The cleanliness of the store was a disaster. People rush you around. Also apparently there's this new policy that's going to happen nationwide that Petco is charging you $.25 per plastic bag. I fumbled out of the store with all my merchandise. Because I'll never pay $.25 for a bag. On top of it. The people that work there were referring me and other customers to go on Amazon to make purchases. Why would you want to lose business for your company? read more

Worst place for grooming. They look for any excuse not to groom your dog. You can have a pending appointment for your dog and they will ask you to come back at a less busy time. I will stick the the 22nd and old Spanish trail one. Never had issues, only here. read more

This petco is literally the worst. The store is always a mess. Boxes everywhere- items stuffed on end caps. They are never stocked with food for small animals and it's hit or miss on whether they will have crickets to feed your pets. Animals are reliant on you guys to have what we need to take care of them and you fail every. Time. I don't know if it's the management of this specific location or what- but you guys really need to fix this location. read more

The PETCO on Houghton has been my source for training, grooming and supplies. I do use chewy.com (owned by Petco) for bulk buying of dog food, treats but the store will match pricing for anything found online that is cheaper. The groomers here that I have had (especially Amanda and Jackie) are really kind to my sometimes crazy and nervous dog. They do a great job as quickly as possible (at my request) so he doesn't have to stay in a crate. We have trained with Pearl who is sweet, kind and patient. We will be returning for part 2. I do wish the store would have invested in a larger and appropriate area for training. They only have a cubby-hole area and the store activity is so distracting. Pearl knows us now and is very resourceful on many issues! Thanks PETCO! read more

Besides this store being overwhelming understaffed, I like it. Everyone's tried being helpful. I think the one person that been the best who should probably actually be the manager of the store is Sierra. She's helped us get two hamsters for my kids and helped with our new puppy. She's really the only one who knows what she's talking about and if you ever need any questions answered, ask her. The manager is nice but useless. read more

I've taken my Zuchons here a few times for grooming and they always look and smell great after. The ladies who helped me were the nicest and really helped me save a few bucks by getting the best grooming package for the dogs needs. It's nice to have someone cut their face hair so nice...I'm only good at shaving the body, not the round teddy face cut. read more

I've come here to provide nail trimming services for my dog, and it went great. I haven't brought my dog here to get the complete grooming services as I don't always read the friendliest reviews for Petco (not at this location). I always come here to get my dog's dog food, and treats and sometimes toys. The staff is always very friendly, and it doesn't have a horrible smell like some pet stores have. I enjoy coming here, and my dog does too...sometimes. read more

Petco groomers do a great job and really care about your fur baby! I have been taking my bully for over a year and recommend their services. My pup comes home clean, de-shedded, and smells great! Thanks Petco grooming crew!! read more

Went in for the 1st time today. Walked around with my son. Picked out a few pet items for my cat and dog. Unforuntally, got to the register and they had already closed them down for the day. Was told rudely to return tomorrow. That's a big fat No! I will not give this business another chance. You shouldn't close your register out before your establishment closes. You should also be nice to your costumers. read more

My Kids were in this petco this afternoon to return a fish, prior to returning the fish my daughter called the store to confirm the return policy of said fish. They told her to bring in the fish no other instructions. My kids went in and all they got was a rude employee that could be heard from the back of the store scolding my kids about their return policy! Excuse me! But that kind of behavior is UNCALLED for!! I have horses, chickens, ducks, fish ,cats, dogs and spiders as pets and my kids visit this store almost DAILY! To be treated in such a disrespectful manner is wrong! I will take my Business To petsmart from now on!!!! You petco can say goodbye to my business! goodbye Felicia! read more

Went in to get some fish for my girlfriends daughter, after waiting around the fish take for over 5 minuets I went to the front and ask for assistants with the fish. I was told she would have to call someone over. Over ten minutes later still no one came around to help us. By this time I had to go pick up my girlfriend from work and had to drag a very unhappy 4 year old out of the store without the fish she was promised. Poor customer service, Guess I'll just have to go somewhere else!! read more

My two little miniature poodles always look so cute after grooming. They both seem to enjoy their "spa day". One is timid and shy while the other is rowdy and full of energy. Both get customized attention just right for their personalities. read more

I was assisted by an associate named Pearl. She went so far above and beyond that I don't know any other way to express my appreciation, but to post here. Thank you, Pearl! You're the reason people shop there. read more

I'm impressed with this store especially the grooming department. The store is very clean in comparison to other petco's and PetSmart, I have visited in the area. I'm always able to find what I need. the prices are very comparable, however sometimes they are slightly higher than what you can find online, but the convenience is nice and worth the extra 50 cents. I'm not sure if do price matchs to other stores or even Amazon, but it is worth inquiring. I have three dogs and Jace is our groomer. The grooming department makes them look fantastic and treats them like family! They are always well groomed. I was able to get all three of them done few days ago and they were finished in a timely manner and they looked fantastic. They all come out with these cute bandanas or bow ties. I'm absolutely in love with the way they look like when they come out spending time with Jace. About six months ago before my dog London passed away, I also worked with Jackie briefly who trimmed my baby's nails. She treated her with respect handled her with care. Overall, I'm just very impressed with the store! The Grooming Department is the shining beacon, it very difficult to find a good groomer and someone that is consistent. Jace is fantastic and is someone you can trust with you loved ones.. overall, I think anyone in the department would do great! I have had nothing but positive experiences. read more

I went in there and asked a lady if she had preconceived notions about any animal. She no. We began to discuss snakes. She was very helpful. She explained what she has in her rack at home and suggested items that I knew I needed but had forgotten, I picked up the start of a terrrarium. Then she tells me that they are hving a sale on a particular day and suuggested I do that to get a better price on the snake. She displayed out the snakes for me even handled them. It was a fun and interactive experience. Thank you! read more

I brought my dog to Petco about a month and a half ago to get groomed. I dropped him off and my husband picked him up and when my dog was brought out to him, the groomer said he had bald spot by his nose and mouth and was very accusatory making my husband feel like we abused our dog. My dog is a yorkie and is always near us so I would have seen if he had a huge bald spot on his face. I waited a couple of weeks to see if maybe he got into something or had an allergic reaction to something and the spot continued to get worse. I took him to the vet where I paid over one hundred dollars for them to tell me that it looked like a burn. I immediately knew that he had been burned or cut by the clippers and the groomer was defensive because she didn't want to get in trouble for injuring my dog. His hair is finally growing back on his face but he still has a lot of discoloration. I know things like this happen but if she would have been honest I wouldn't have been upset, I know things happen. read more

This is the 2nd time I've taken my dog (Poodle) to be groomed at this Petco. The first time she came back looking choppy and uneven. I decided to chalk it up to it being a newly opened store and groomers were new and/or still learning. I decided to give them a second chance almost 2 years later. She wasn't as bad as the first time, but still uneven and had a choppy look to her. I had to trim many areas around her face, ears and feet to even her look up. Will definitely not be returning for grooming services. read more

I've been to this Petco (Rita Ranch) twice recently to buy flightless fruit flies to feed to my frogs (the frogs that I bought at that same location). Twice they have been out of the food for the frogs that I bought for them. The first time they only had a shelf full of dead crickets. The second time the teenager that I asked simply said "that shipment hasn't come in" and walked off. Extremely poor customer service. When they first opened they were well staffed with friendly employees. This rude young girl was the only employee that we saw while we were there. I asked if they had any other suggestions on what to feed the frogs that I bought from them, I got nothing more than shoulder shrugs. Very unhelpful, poorly stocked. I will not be giving any Petco any of my money (or attempting to since they can't seem to keep their products stocked). It'll be worth the drive further into town to find real customer service and supplies on hand. read more