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    Still A Dog's World

    4.4 (21 reviews)
    Closed • 8:00 am - 4:00 pm

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    What I asked for and showed her.

    I struggled as to whether I should give 1 or 2 stars, but Joleen was nice and I'm going to give them the benefit of the doubt that I'm one of the rare customers with a bad experience. So I'll start from the beginning... I decided to try the shop out for my 2 year old Pomeranian. I'm new to Tucson so I haven't found a consistent groomer yet. I called twice on Monday, no answer both times. I left a message, never got a reply. I called twice Tuesday morning, no answer both times. Decided to keep trying and called two more times that afternoon, finally got a call back at the end of the day saying she had just missed a call from me (more like 4 throughout the course of the day but okay). We agreed on a Thursday appointment. I read the reviews so I was prepared for the outside of the shop to be run down. However, the inside is really rough. More than I was expecting. She had a poodle on the table when I walked in and his cut looked good, so I decided to keep my appointment instead of turning back around (as I should have). Joleen was nice and gave a fair price ($40). She asked what kind of cut I wanted and I said the teddy bear, a typical Pom cut. She clarified if that meant long all over or short all over, so guessing her unfamiliarity, I showed her a picture. She said she could do it and I left my pup with her. She had a very quick turn around time, only about an hour and a half. But when I got there, she wasn't even around. After waiting a few minutes and calling for someone I took my dog out of the crate myself. I walked in the back a little to see if I could find anyone, no one was in sight. She came back to get her payment only after I called her phone. Mind you, we had just spoken on the phone 10 minutes prior for me to say I was on my way to get him. Now, for the cut. I showed her a picture, explained what I wanted and well...it's horrible. She basically buzzed his coat down to nothing, left it a little longer on his legs and face. The cut on his face is unsymmetrical and he looks ridiculous. Maybe she's good at doing poodle cuts but I will never return for her to groom my Pom again and I highly do not recommend her for Pomeranian grooming. I'll post pictures of what I asked for and what I got. Overall: Nice lady. Reasonable Prices. Sketchy shop. Shoddy work.

    Preshaving

    This shop is amazing. Hard to spot with no signage but it's such a great find. I needed my dog to be shaved down really good because he sheds constantly. I tried every place in the city on a Saturday and came up with excuses, closed, or appointments in two weeks when are set to move. It was my final stop and I was skeptical because the outside doesn't look like much yet (they were renovating). The owner was really nice and said come in tomorrow morning (on a Sunday!). She would have done it right then but she had a later appointment. I asked for something very specific and it was delivered beautifully. My dog came out amazing! A well blended head and neck and a lion puff tail is usually messed up really bad elsewhere but it was done super well here! I really recommend. I included a before and some after photos. Move out cleaning made easier! Don't worry, he has a nice coat he wears outside and is an indoor dog.

    Benny after his great haircut!

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    7 years ago

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    10 years ago

    Great place to get your dogs groomed! They don't rush so your pets don't leave frazzled - and they always look GREAT! Highly recommend!

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    Review Highlights - Still A Dog's World

    “Jolene and George just trimmed my two high anxiety furriends nails and did it quickly, reasonably and as always, professionally.”

    Mentioned in 2 reviews

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    Dirty Dawgs Pet Care

    Dirty Dawgs Pet Care

    (120 reviews)

    Hedrick Acres

    My dog Hashbrown LOVES this place to death and that's how you know how great this doggie day care…read moreis. My dog will leave me in a heartbeat to come here. I can see the tears falling off his face whenever I pick him from daycare. This is honestly the best daycare in town. The staff here are super friendly, approachable, flexible, and extremely professional. Prices are unbeatable as well and I could not recommend this place enough.

    I almost never leave one-star reviews, but I feel obligated to share my experience so other dog…read moreowners can make an informed decision. I'm new to Tucson and needed boarding for my Golden Retriever while I took a two-day trip to California. After seeing good reviews for Dirty Dogs, I decided to give them a try. Unfortunately, the experience was full of red flags from the very beginning. Every time I called, my calls went unanswered. Instead, they would text me immediately saying everything had to be done online. I'm not great with online portals, so I asked if I could just come in and complete everything in person. I was told no. It all had to be done online. It wasn't until I texted that I was about to use another facility that someone finally called me. Since my dog had never been there before, she needed a temperament assessment. I wanted to bring her in a few days early so I could see the facility and make sure she was comfortable, but I would have been charged for that visit. They suggested I simply do the assessment on the morning of boarding, free of charge, so I trusted their recommendation. The morning of drop-off, I received a reminder text at 7:53 AM saying dogs had to be dropped off between 6:30 and 8. Since I was going to arrive around 8:15, I called immediately. I was told, "Well there are reminders (plural) that are sent and it's okay, but I would be charged a 15 dollar late fee because the dogs would already be kenneled. I decided not to argue about the ONE reminder since I would be leaving my dog alone with these people and didn't want anything to happen, I accepted responsibility and didn't argue. ******The real problem ****** happened when I arrived. I pulled up to the facility, walked around looking where to enter, an employee walked up, took my dog's leash out of my hand without introducing himself, didn't greet me, didn't greet my dog, and immediately started walking her inside. When I tried to follow, he blocked the entrance and told me I wasn't allowed in. That's the moment I knew I couldn't leave my dog there. As a dog owner, handing your pet over to strangers for the first time requires trust. I expected at least a friendly introduction, someone acknowledging my dog by name, explaining the process, or doing something to help me feel comfortable. THESE ARE THE PEOPLE WHO WOULD BE WATCHING MY DOG?? ANY NORMAL human with half an heart sees a Golden Retriever and wants to pet and greet her!! These are supposed to be people who work with and love dogs???? Instead, the interaction felt rushed, cold, and unsettling. I made the decision right then to cancel my Labor Day trip. losing the trip was disappointing AND COSTLY, but I don't regret that decision for a second. When the owner called me afterward, she told me she had reviewed the security footage and that the employee had followed normal protocol. I listened to her explanation, but when I tried to explain why the experience concerned me, I felt interrupted and corrected rather than heard. To make matters worse, I was still charged 170 dollars! I knew I would be charged for booking, but figured she would work with me! All I got was "you can still drop her off between 4-6pm" (whatever the drop off time was). I want to be CLEAR: **** This review isn't about the money. It's about trust. ***** When you're asking someone to care for your dog, especially for the first time, trust is everything. Unfortunately, I never felt that trust was earned. One final piece of advice, pay close attention to the reviews. Many of the older positive reviews appear to be from before the current ownership and many focus on grooming rather than boarding. Maybe this place works well for some people, but based on my personal experience, I cannot recommend boarding your dog here. This lady loves to post the videos on here to justify her actions, I HOPE TO GOD SHE DOES, because ANYONE who loves their pets will see how COLD this exchange was. && lady, POST THE AUDIO!!

    Still A Dog's World - groomer - Updated October 2026

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