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PetSmart

2.2 (121 reviews)
Closed 7:00 am - 9:00 pm
Updated 1 week ago

Services - PetSmart

Bath and groom only

Pet boarding

Full grooming

4 More Services

Pet haircut

Microchipping

Pet physical or wellness exam

Pet vaccinations

PetSmart Pet Stores Photos

From this Business

Recommended Reviews - PetSmart

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Reviews With Photos

poor pup ):
Cameron N.

My friend babysat my dog while I went on vacation and took him here to get groomed so that she could return him just as clean as he came. Unfortunately, they botched my baby. Instead of looking like the sweet 4 month-old he is, he looks like a 36 year-old crew member at your local Trader Joe's. He is unrecognizable. I can't believe they charged over $50 for this.

Before Picture (Location of head/tail underdetermined)
Jared T.

Just dropped off my 1st born son for his 1st hair trim that admittedly I was clueless as a new dog owner. The woman that answered the phone was very informational and able to squeeze me in day or without an appointment. Our puppy is extremely skittish still at 4 months but the greeter was compassionate as he got used to the new experience. I was likely annoying with questions in deciding what he needed but the entire staff was providing their knowledge that I'm now better educated on the subject. (Suggest waiting until 6 months for doodles hair to develop & not damage coat). The only person by name I know was Terrance because of the available appointments listed today before calling, but the 4-5 ladies were equally as great!!!

Me sitting outside looking up other places.
Catherine P.

So this is a basic chain pet store. The employees here seem genuinely confused and aren't very helpful. It's almost like the store is on autopilot. I came in looking for a kitten for a friend. There were multiple cats but I was told they were already sold and they don't know when they will get more kittens. I guess I'm supposed to come by everyday to check because they don't answer the phone. I won't be back.

Hamster purchased from Reston PetSmart. Dying from Pneumonia.

Hamster died less than 1 year after purchase. I was told she was around 2 months old. She had heavy breathing and low stamina. Became very weak toward the end.

One side (look at leg)

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13 years ago

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Ask the Community - PetSmart

Review Highlights - PetSmart

My sister took her dogs to the Petsmart in fairfax and did not get the same treatment.

Mentioned in 3 reviews

Read more highlights

Giving Tree Pet Resort

Giving Tree Pet Resort

(24 reviews)

Just toured giving tree today as my dog got evaluated. Evaluation comes with a free half day of…read moredaycare. Monday through Friday they're open 7am to 7pm. Weekends are currently 8am to 5pm, although they are looking to extend hours to 6pm. Nap time every day is 12-2pm. It's a 12,000+ square foot facility (it used to be the Future Business Leaders of America building) near reston towne center. They started just 5 weeks ago with 5 dogs, and today my dog became #70! While my dog was getting evaluated, the owner, Yong, gave me a tour of the whole place. They have multiple different rooms based on size of dog. They also have an agility training room. They use the GingrApp online portal for booking and records management. Floors are an epoxy resin for easy cleanup and also grip for the dogs' paws. The only downside is that they don't have live feeds for you to watch your dog, and I love spying on my pup while I'm working. Also, while they do have an outdoor space that's a half acre, it won't be open until they get their permit to build a 6' wall (at the moment it's just a decorative boundary-type brick wall that's like 1.5' tall). So for right now it is indoors only, with an outdoor area for potty breaks only. They have referral bonuses at the moment. If you are the referred, you get a free half day(?) of daycare. If you are the referrer, you get a free forest walk. The "comfort" boarding option is just a standard wire crate. Forest view is a kennel with an outside view. Presidential suite is an 8x8 room with a tv that up ur dog can watch. All boarding comes with daycare. I can't remember if it was just the presidential suite or if it's all of them, but it also comes with 2 forest walks. The "day camp" options you see in the menu are add ons to the regular daycare day. They do also offer cat boarding. It's a room with cat trees and cat condos for them to hang out in. Large and clean and friendly facility. They also offer grooming on Tuesdays and Wednesdays. I think I'll be adding Giving Tree to my rotation of daycares!

My dog is the happiest when he is at giving tree. I love…read morethat they are communicating and sending pics of what is doing during his stay. This daycare will always be our go to spot :)

Ridgeside K9 - Dog laying down

Ridgeside K9

(237 reviews)

Brandi & Perry were amazing! Highly recommend working with them…read more We adopted a one year old mixed breed, Tuck, a few months ago. He's very sweet but started to get rambunctious to the point that my remote work felt challenging. He also started jumping or freezing when he saw other dogs on walks, and he occasionally barked or growled and men. We weren't sure if it was the start of aggressive behavior or just the result of a shelter dog that hasn't been exposed. After doing our research, we decided to do the 3 week behavior modification board and train program. We were really impressed from beginning to end. They shared a ton of information upfront, walked us through their facility (we opted to drop him off) and sent pictures and updates every evening. It became clear right away that they both have a very deep understanding of dogs, as well as a real respect and love for them. Tuck loved them! The best part was the "transition" day when Perry brought Tuck back and spent the day teaching us everything they've worked on together. We are first time dog owners so generally going in pretty blind. Perry gave us a 101 on dogs and the importance of clear and consistent communication. He talked through all of the layers of training and how/why it is effective. We felt this part was SO helpful for us to understand how to be better owners. Then we walked Tuck around the neighborhood with Perry guiding us and then spent time addressing indoor behaviors too. He was flexible and stayed until we felt comfortable with everything. This is a long review so the TLDR: finding a trainer is a big decision and investment so we wanted to get it right. Brandi & Perry were really incredible and beyond our expectations!! Truly worth every penny! Tuck has been doing really great at home and outside since being home. I've been able to work full days with him holding "place" on his cot, which would have been unheard of before!

I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

Fur Factory

Fur Factory

(79 reviews)

I have only been here for nail trims, but based on this experience, I wouldn't hesitate to bring my…read morepup for full grooming. My dog is old and has severe mobility issues. She can't stand or sit for very long. I've been taking her to the big box store grooming, and despite me telling them she needs to lay down, without fail, they put her on the table with the noose around her neck and before I can say anything, she falls down and is left hanging by the neck. My first visit to Fur Factory, I explained her issues, and they took her back to a table. Here we go again, I thought. But instead of putting her standing up, she gently laid her down and got her nails trimmed really fast. I've been back a number of times, and they are always patient and kind to my old pup. They also trim the pad fur, which should be standard but isn't at some places. They also do nails trims on walk-in basis, and the price is less than the big box. You will love them!

Looking for a new groomer as the previous one left an inch-long abrasion on my dog's face and then…read moredenied it. I called Fur Factory and mentioned that I just need a cut as I typically bathe my dog and comb her out right before bringing her in. She is tiny and doesn't do well with industrial size blow dryers. I let her know that I prefer to come first thing in the day if possible and wait for her as opposed to crating her. This has never been a problem with any groomer (they call it a straight-through) and I did this with my last dog over the course of 15 years (sadly, that groomer retired). At first she said I could bring her in first or last thing in the day and I said sure, I'd be glad to do that. Then all of the sudden, she did an about face and turned me away and said her grooming facility would not be a good environment for my dog because they are so busy and there is always too much going on lately. She said her groomer has too much on her plate or something to that effect and then discussed her own health issues, which I tried to sympathize with but she kept talking over me. I tried to explain that my dog loves people and she would not be a problem, but the woman kept talking so fast and continued talking over me. As I was trying to get a word in and let her know how she was coming across, she just hung up on me. I feel for anyone with a medical condition however I have never been treated so rudely by what is supposed to be a professional business. No potential customer deserves that. My dog is a very sweet small dog who loves people so I don't understand the immediate judgement from someone who doesn't even know my dog. It made me feel just awful. Based on the conversation first thing in the morning that left me feeling disrespected, unheard, dismayed, and disheartened, and the judgement she made on my sweet little girl, I would not recommend them at all. It was such an awful experience and left me quite unnerved. I've never encountered anything like it. Something appears to be going on there. They may have been good at one point but to me it now seems like they have too much going and do not care about getting new customers, treating people with respect, and in fact turn them away.

PetSmart - petstore - Updated May 2026

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