Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

A shout out to Sabrina of Woofie's Leesburg. She did an awesome job on our Goldendoodle.. She…read morearrived on time and loaded the pup into the grooming van. After some time, she let me know the pup was ready and lo and behold .. the dog looked better than me! Great job!

Used to love this place but had a RED FLAG experience today…read more My parents have had issues with them because they continuously ask for Cali to have a bow. The last two times there hasn't been one - whatever. Annoying for the amount of money they pay. Especially, because Cali didn't have a bow for Christmas pictures when she was groomed at that time ... :( We've also wanted a consistent person come to the house because our dogs are extremely picky/anxious! However, that has also not been held up as we've continuously had different groomers. Today - after my parents paid and tipped the company they told my mom that my greyhound fell off the table and they put hydrogen peroxide on it. Eli has an open wound that is bleeding, bruising, and he's limping. Not to mention they had an additional groomer today because they were training someone. There should have been at least one hand on Eli??? He's a greyhound rescue - they have been grooming him for a while they know his actions and behaviors. If there's two of you why was Eli able to fall of the table - was nobody watching? In a small van.... please. After Cindy called my mother - we were expecting an apology and would reconsider our frustration. BUT she tried to justify that he's hurt and said "Christina, put this where it should be" as if it should ever sit well. She said he's a nervous dog and has done this before. Why haven't I heard this before?! Because he's nervous it's his fault he's hurt?! Take your business elsewhere.

The good news is at least my dog is not dead! When you hire a mature women to come and dog sit and…read moreshe sends her 18 year old son it can't be good. I have used Kim for many years. She said that she would come into my home and take care of my beloved dog. 2 days into the stay, she installed her 18 year old son. My dog was not walked, he slept into the late morning, showered, used what ever product he need and use my home as a crash pad. The service cost $83.00 per day. All I can say is you have been warned.

We found Cupid Pets on Care.com. They saved the day by watching our two boys for the weekend while…read morewe took a family camping trip. The home visit and agreement was set literally one day before we left (dog sitting hero's!). We have bully breeds and didn't anticipate the 90 degree weekend that VA had out of no where a few weeks ago. I just love their kind, personable, and detail oriented attitudes. They are so thorough, I swear they spend the same out of hired time writing out their adorable summary briefs that are left with each visit. My pet needed meds, all of which was also taken care of. I have decided to hire their services for bi-weekly mid-day walks to help my boys get some extra exercise. This company is unbelievable easy to deal with. Highly recommended. A+++ The Pensabene Family

Club-K9 in Sterling has been fantastic! This is the first doggy daycare/boarding place I've ever…read morefelt fully comfortable leaving my dog with (and the first doggy daycare I've ever walked into that actually smelled GOOD, lol)! All the staff have been consistently friendly, helpful, and take such good care of my baby- Absolutely recommend :)

I reviewed the dog places for so long and this one is amazing! They allowed us to tour the area and…read moreallowed for our dogs to come in for a half day. My dogs love playing with other dogs and thoroughly enjoyed themselves. This location only had about 20 dogs which is perfect! They also have an indoor track in case it rains. Super grateful and I know my dogs will have many more play dates here.

Em takes amazing care of our dog and he always looks clean and happy and healthy once I pick him…read moreup! She does great work and I can't recommend her more!

Emma is wonderful and so kind to my fur baby. She takes her time and you can tell that she loves…read morewhat she does.

Couldn't ask for better dog sitters for our girls. Loved seeing photos of them. Our dogs were well…read morecared for in the place they love

From the owner: With over 20 years of experience working with all ages and types of animals, we offer a range of…read moreservices to meet your pet's needs. Our services include socialization to help your pet interact well with others, nail trims to keep them comfortable, bathing to keep them clean and fresh, and administering medication to ensure their health and well-being.

So I haven't used this establishment for boarding but I did use it for grooming services a while…read moreback. My cat seemed very happy with the visit and came home refreshed and clean. They gave us a report card and sent pictures so that made it reassuring. All the staff are very friendly. Drop off and pick up was a breeze. I would definitely return in the future for another bath or boarding.

I recently left my 11 year old cat for a few days while I was traveling out of state. He doesn't…read morelike boarding but I hoped having his own room, not being around dogs at the vet, etc. would make him less stressed. He came home and for the past two days has been vomiting and had diarrhea. It seems either because the people stressed him out or because he caught something there that he has gotten sick with, and now I have to see if my vet can fit him in today. Furthermore I know the report cards are misleading because his second day supposedly he had stool, urine, and was eating but when I picked him up his chart said he had only eaten once in four days. The Webcam was also turned off several times, so now I'm worried that he was already sick there and they were hiding that from me. Especially considering the price, I 100% *do not recommend* this place at all. These people are dishonest and not worthy of your money.

Decided not to board with this facility after receiving this email from the owner. I had inquired…read morewith questions about the routine for dogs during long term boarding and what I could expect out of my dog's stay but received a lot of attitude in response. I would not recommend based on this alone.

In April of 2006, my wife and I adopted a mischievous rascal, an American Pointer, we named Chloe…read more She was fun, loving, full of life, but hard to manage. When My wife told me she found highly recommended trainers, Braveheart, I looked them up and panicked....but I looked up a Pit Bull breading place in southern Virginia, not this Kennel and heir trainers in Maryland (both where named Braveheart). This morning we had to put our wonderful friend to sleep. She was 14 years of wonderful, fun, kind, and gentle memories. While she had most of these traits built in, Braveheart was a strong factor in her starting out right (well almost starting out, we was found roaming in Fairfax Virginia before we recused her, she was put into training at about 1 year old). She adored the Braveheart team. She was happier and better behaved after training. And, didn't even mind when we had to kennel her twice after that training. The team built very kind kennels (heated and cooled) with each stall having access to outside. They walked her several times a day. And, whenever you went there, you would see them working with one or more dogs. All the dogs looked very well treated and happy. While today is a sad day for Me and my Wife, I am truly thankful for Braveheart Kennels and the impact on our best friend, Chloe Thank you Braveheart, Bruce