Brought in my boyfriends and my Bernese today to the grooming salon for his much needed bath and haircut! All the girls in the salon were very friendly and helpful. Brittany did an amazing job with our Bernese today! Put a lot of hard work into him and we so appreciate it! Thanks again to grooming salon, you guys are awesome! read more

This is the closest pet store to our home so we are there frequently. The staff is not extremely friendly, but they always have what wet need in stock. I like that they regularly have adoptions on site and that there is grooming service available, although we've never used it. We do always wait in line when checking out, I've never seen 2 registers being ran at the same time. read more

Very dirty bathroom and missing prices on items and very limited gf dry cat food options.

I used to go to this location regularly, and it was fine. We haven't had a dog in awhile, so I haven't been back in a few years, until today. What happened?? It was filthy and smelled awful! Many of the shelves were very sparse/empty, with so many things on clearance that I wondered if they were going out of business (?). There was a nasty film on many items, including the credit card scanner at checkout. One of the dog toys I wanted to buy had something sticky on every single one of them, so I passed. I realize they allow dogs, so you're going to get some odor, but this was much worse than normal. I've been home for 5 or 6 hours, and I still reek of the place. They do get one star because the employees were friendly and helpful. I hope this was an anomaly, because I used to like this place. Very disappointing. read more

Just visited this Petsmart on 7th Ave & Bell. A customer ahead of me was waiting on a price check. The customer stated,"I'm sorry I'm holding the line up." The cashier replied, "It's not you, it's them" pointing to myself next in line and the other customers waiting. Mind you, just one register was open with more than 5 customers waiting. Next an older white bearded employee began to open #2 and stating to no one in particular, "next in line" without coming to get me and say opening #2 now. Terrible customer service for paying customers. Won't be back. read more

Always come here to shop for my pets. The store is clean and customer service is friendly and helpful.

Stay away from this place. The worst groomers, managers, and vet I've ever dealt with. Their vet (Banfield) tells me to take my dog to get groomed there as part of helping her to heal and their groomers turn me away because of 'safety concerns' for my dog. Totally hypocritical! Absolutely despicable customer service. Their vet could not figure out what is wrong with my dog and they sent me to VetMed who charged me a lot for what Banfield could have done (x-rays). Neither Banfield nor VetMED could figure out what was causing my dog's pain and the best they could do was put her on pain killers. That said, both vets told me to get her groomed yet their morally pretentious and useless grooming staff and location manager turned me away for 'safety concerns' for a condition their own vet told me to have addressed through their own groomer. If two vets can't figure out what's wrong with my dog and their solution is to prescribe her pain meds to ease her pain, there isn't anything I can do as her owner. All I wanted was for them to do what their own vet recommended - get her groomed by their groomers to ease her discomfort. And they refused. Hypocrites! I'm never taking any of my dogs to this location ever again. read more

We have been taking our German Shepard puppies to Petsmart since they were four months old. Our first experience was awesome. One of the groomers was Makayla and she just has such a love for dogs. Unfortunately, some friends told us to go to another groomer, Sherry's Pampered Pets, and that was a disaster. She SHAVED all the hair off of our puppies. We were so upset no words could describe. I called up Makayla and explained what happened and she said to bring them right in so she could fix their coats. She is so knowledgeable and wants the puppies to be so happy. She advised us to buy special shampoo that would help their coats and we bring in the shampoo and conditioner each time. Their coats are beautiful and she does an excellent job on our dogs. They will be a year old next month and just love Makayla. Last time she did both dogs herself and their nails were perfect and their coats were just beautiful. She is the best groomer and we truly appreciate her effort to keep our "little" girls happy. They truly love her and so do we. We will be staying with Petsmart as long as Makayla is there! Thank you Makayla. We love you and so does Buckwheat and Peewee. read more

We took our dog Drake to Petsmart on seventh Avenue and Bell Road for neutering. The doctor then called my wife and asked if we wanted to remove his baby teeth and dewclaws my wife and said I don't think it's going to be a problem but please call my my husband first for permission to do the extra surgeries and he also would like to pay with a different card and not the one on the account. The doctor did make one attempt to call me while I was at work I did not pick up the phone and was unable to talk because I was busy at work so three hours later the doctor calls me back to pick up the phone and she said drake is out of surgery he's doing well and I understand that you want to pay with a different card I said yes she told me the amount I asked her why it was so expensive and she said she got permission to do the other two procedures which war remove his dewclaws and his baby teeth I said my wife gave you permission she'said yes. I paid for everything which was $299 then called my wife and I asked did you get permission to Dr. Wu to do the other procedures on Drake. My wife said no I did not I asked her to call you did she call you I said yes but I wasn't able to talk to her. So therefore Dr. Wu took it upon herself to operate on my dog without any permission or consent whatsoever I am writing this because I am pissed off I want my money back I want this taken care of and I want her license revoked that is not right for someone to operate on your dog when they have no permission. I called and complained to the manager Danny she said I will look into this and get right back to you I stated my case I stated my complaint and she said I have to get a hold of the supervisor which could take 3 to 4 days but she called me the same day I was eight I wasn't able to answer and she left a messagesaying that her doctor follow procedure and we were not reimbursing you. Now I'm contacting the corporate offices going to channel 3 news all the new stations Better Business Bureau three on your side Facebook Twitter everything we are going to get this resolved read more

Just went in there to take my dogs out and get some food. Been coming here with all my dogs all my life. We use the rude groomers and the nice vet. We spend a lot of money there. It's close to my house and never had a real problem. Today was very bad. So I lost $100 out of my pocket at the store. My bad. So I asked the girl to hold my purchase for a sec till I went to the car and got My purse. Dogs still need to eat. I also asked her to go over the intercom and see if anyone found $100 bill. Went to the car, started it, put the dogs in, grabbed my purse and went to pay for the food. She already had it out back and didn't announce my missing money over the intercom. So I asked her to do it again and went and got my food...again. I came back up and asked her again if she could announce I lost money and she tells me that some guy just found it but gave it to the person leaving the store! Seriously??? I asked her why she didn't say something to them and she said sorry. Then I leave, call a manager and he's says Sorry, it's not their policy to announce anything over the intercom and she was new so too bad. Fucking RUDE!!! I didn't ask for them to give me money, all I wanted was for them to ask if some one found it. If she did ask then that man would have given me back my money. Horrible customer service and the manager was worthless too. That would never fly at my company. Looking for a new store and groomer for my 3 dogs and the thousands of dollars we spend on them there. Not to mention putting this all over Facebook for all my family and friends in the area to read. Work on your customer care!!! read more

The employees at this store are disgustingly rude! I walked around five employees and wasn't greeted once.the blonde pregnant manager was so rude to a woman who was simply asking for help and because she had to stop what she was doing she slammed down her pricing gun. Looked at the cashier associate (with an annoyed face) who began to snicker! It was the rudest thing I have ever seen! And then as I was trying to check out there was a shift change. The leaving cashier dramatically expressed how she needed to get off and call the oncoming cashier her savor. I stop my purchases and told the girls to have a nice day. I refuse to spend my money to help rude people like this keep a job in CUSTOMER SERVICE!! read more

I've been taking my two dogs to PetSmart groomers for years now but this is only the second, and last, time I've used this location. In the middle of the visit I got a call that one of my dogs seemed to have a small mole above his eye that the groomer seemed worried about. I told her I had never noticed a mole by his eye and I'd check it out when I picked them up. When I finally picked him up, I saw that it wasn't a mole but a cut! I'm not sure what the heck she did, but managed to cut his eye! She swore she didn't because she never cut the hair on his head but she had to. When I got home I noticed two other cuts on his legs! I wouldn't have even gotten mad has she just been honest about it and taken responsibility but it pisses me off that she tried to say his eye was like that when I brought him in. It definitely was not! I would have noticed a big puffy swollen cut eye lid on my little 9 lb chihuahua! I'll definitely be bringing my dogs to other groomers from now on, even if I need to drive a little further. Steer clear! UPDATE: I ended up filing a claim with the corporate office and they paid all my vet fees, which totaled a little over $700. I'm definitely not happy that my dog got hurt but I am happy PetSmart took responsibility for their mistake. read more

We have been taking our dogs to PetSmart on 7th Ave and Bell for many years and have always had very good service and today was no exception. However when checking out, we presented a coupon that we purchased from the PetSmart new puppy guide. The coupon was not registering so the manager was called over. When he came over he did not even acknowledge us! He discussed the matter with the cashier, then went to the department we shopped in and then returned. The manager told the cashier to override the coupon on the register to allow it's use. He did all of this in a very grumpy manner and still never acknowledged us. The manager acted as though doing his managerial duties were a PITA, especially having to deal with customers. Manager, if you are reading this try to work with your customers in a different manner. Please try to be more courteous to your customers. You could learn from the numerous other courteous, cheerful, able bodied employees in your store. read more

Staff always go out of their way to make me and my dog feel welcomed. They have great return policy and customer service.

I have two dogs, so I'm in here often. The sales associates are friendly and helpful. I also occasionally take my Dachshund here to get his nails and anal glands expressed. I have found Petsmart to be the cheapest when it comes to get my dog's nails and glands done. The only downside to this location, is the handicapped parking. There are four spots, and they always seem to be filled. Other than that, I really enjoy going to this Petsmart. It is also close and convenient to my home. read more