DO NOT PUT YOUR PRECIOUS PET IN DOGGIE DAYCAMP!
I paid $22 so they could STARVE my poor puppy all day.
My conversation with the manager Mya Klee went something like this:
9:30 am
Me: "I'm coming at noon to check up on my dog bc it's her first time here."
Mya: "When you come she won't be in the room because that's their feeding time when we feed them lunch."
Me: "Oh ok, I'll come after feeding time. Here's my cell phone, you can call me anytime if there's any problems or questions."
after Lunchtime:
Me: "Hi I'm here to check up on my dog. Is everything ok?"
Mya: "yes, she's a little scared, but she's doing a lot better."
Me: "Ok, I'm coming at 7pm, is that ok?"
Mya: "yes, the store will be open."
7:10pm
Me: "Hi, I'm here to pick up my dog. How much of her lunch did she eat?"
Worker: "Oh...we didn't feed her lunch. You never specified."
Me: blood pressure rising...."What?...did you say she wasn't fed? At all? Are you sure? My poor dog!"
Worker: "Yeah, because you didn't specify."
Me:"Is there an extra charge or something for feeding?"
Worker: "No, there's no extra charge. It's all included in the $22, but you need to specify, so we didn't feed her anything."
Next afternoon Mya calls me at work on my cell phone:
Mya: "Hiiiii.....just wanted to check up on your dog!....You didn't specify."
Me: "you never asked, you made it sound like she would be fed, it's my first time at your pet store, and you had so many opportunities to ask me. I even gave you my cell number, and stopped by the store, and you never said anything or asked or clarified with me. My dog was with you from 10am-7pm, wouldn't you want your dog fed?!"
Mya: "You're not listening to me! You're not listening to me! You're not listening to me! You didn't specify! Fine! What do you want?! I'll mail your money back...in cash!"
Me:" You can't mail cash. You have to mail in check form."
Mya: "No, we're mailing it to you in cash! Do you want to speak to my store manager?! Is that what you want?!"
She uses my cell number to call and yell at me, but she can't use my cell number to call and ask if I want my dog to be fed or not since I didn't "specify". Good grief.
Can you imagine all the other dogs that go day after day and are never fed. The workers talk about lunchtime, but never ask the owners to "specify", so the owners have no clue that their dogs aren't fed during lunchtime even though lunch is included in the price?
No common sense in this establishment. I trusted them with my dog and they FAILED! I'm never taking her there again. What if some emergency happens, and they just neglect her, and respond by saying "I never specified" even though they have my emergency contact and everything. Who cares if the store is new and shiny when they don't have the common sense to care for your dog. Dogs are like our children, people! I felt so bad when I came home and my pup ate double her usual amount that night. read more