I hate to give 1 star. Dog groomer Mckeyla she's amazing with my fur baby but boy does she not know…read morehow to communicate. Makes appt and doesn't confirm and when we show she's not there doesn't answer. It's happened twice. I hate that this stat will affect the store. But I am sorry you have wasted my time way too many times.

My favorite dog spot! We've been coming for a few years now and they are better than PetSmart,…read morePetco etc. (in my OWN opinion)

The staff has always been helpful and very knowledgeable about their products. I am disabled, and…read morethey have always been patient with me. I have recommended them to other dog owners and they are very pleased to with them.

So glad I found them! Why you should go:…read more1. Super Friendly staff 2. Dog friendly 3. Very clean, inviting, organized 4. Cheaper than Amazon! 5. They have everything a dog lover wants

Sent dad to get dog food and he got the wrong one so I had to make a trip to get the correct type…read more When I say 10/10 customer service I mean it! Lucca was amazing and offered quick and friendly service. He went above and beyond so I appreciate this location for taking care of me while I try to fix something we did wrong on our end. Will be retuning to this location!!!

I bring my dog here for daycare every now and then, and he really seems to love it, and the people…read morewho work here genuinely seem to like him as well. The workers at the pet hotel and daycare truly seem to like their jobs, and most importantly, they truly seem to love the dogs as well. And my dog Bentley LOVES these people! Any pet parent knows that trusting the people who look after your animals is more important than anything, and I am thankful for the peace of mind I have when I bring my dog here.

we take our two large dogs here for grooming. They love the ladies who do the grooming and always…read morehave a good time visiting. the store is clean and staff is friendly and helpful. We prefer this location to the pets mart down the street.

I absolutely loved this location. The cashier was very nice and helped me select food for my puppy.read more

They had 13 cats but the last one .. I asked multiple times if we could see the last one and the…read moreanswer was always "he's a bit overstimulated now". We spent 1 hour bc 30 min cost $15 including tax and 1 hr $18 incl tax. Place isn't big. It was busy on a Saturday. It was clean and didn't smell, but I wish they sell real food / drinks. I dunno why they call this place a cafe, it's not a cafe. And I wish the place is bigger

The cats were so sweet and absolutely precious! They provided multiple ways to interact with the…read morecats, including toys and catnip. The staff were also very very sweet and clearly care about the cats, and we were given a tour with tons of info. The rooms were really creative; there were multiple areas with different themes, and it was a lovely experience for an incredible price

As far as in person pet stores go - I only shop here for my 4 cats and white German Shepherd…read more Mainly bc their prices are the best with sales and rewards coupons, but also bc the employees are always super duper friendly. I cant say that for other pet stores.. I also consistently use their dog baths, although they have raised the price on using them, it still makes it the easiest and cheapest way to wash and dry my big girl in winter! I also should add that they have a fantastic selection of products - I can only find my dog's food here and its on sale about every 3 months. I just love Pet Supplies Plus and every location is the same, great!!

several times now I've had flying moths? In the food. Today they refused to refund/replace because…read moreI bought two bags last time it was on sale and now it's been over 30 days. Guess they won't be getting my little hundred dollars a month going forward. Edit: the manager stood by their product and replaced the bag of dog food with an apology for his younger staff just blindly following the guidelines instead of providing customer service. I truly appreciate his understanding and attitude.

Back around July 12, 2025…read more This is for the grooming. I took my dog there at least twice before and everything was great. My baby looked perfect and no problems.. Got her groomed by INGRID that day and she came back this time and they were saying how supposedly she had a yeast infection on her neck.. I took a nap and woke up to my dog with a bloody neck... she had scratched the crap out of it.. I panicked so bad was calling all the vets but only emergency places were open and far. So o waited and took the next day off to take her to my local vet.. they said no yeast infection at all but was probably caused my dirty scissors or something... spent a couple hundred for the exam and meds.. not even a few days later she couldn't walk.... Would get up and fall because her right back leg was dislocated or something... she's too young to had hip problems and she was literally totally fine before... I'm pretty sure they yanked the shit out of it and messed it up because she's stubborn at times.. I called and spoke to the manager think her name is Samantha or something and told her the situation to at least get my money back... she said she needed to talk with corporate or something... never got that call... called several times after but the disgusting staff says she's not working that day and she'll call me back... She never ever called back nor the vet she said she was going to for record.. Fast forward- my baby is on and off with that leg.. today she can barely walk again but still tries... I just don't know anymore but it hurts me so bad when she does get like this.. I know for a fact they did something because I let my friend groom her a couple months ago and she came out absolutely gorgeous and fine... I need to know if I should sue that employee Ingrid for animal cruelty or what... but DO NOT take your dog here ever! They could care less about your dog or you.. 6-15-2026 I demanded camera footage because I got her groomed again and my groomer said this is definitely something petco did.. they probably torn her acl. He done plenty of dogs with hip problems and this is definitely not one. She will only snap when you touch the one leg and not the hips...

Went to Petco in Carrollton TX today to buy a terrarium, possibly two. Found this Zoo Med 18x18x24…read morefor $94. Ready to buy it, but could not find one employee to help. I had to ask the one and only employee I could find, which was the cashier, if he could get some assistance with a terrarium. Finally, an employee was found and I brought him to the terrarium that I was interested in purchasing - he then rips off the $94 tag and says that someone forgot to remove the sales tag that it's actually $189. He really should've honored it, but did not. Needless to say that they not only lost the sale, but they lost a customer for life.