WARNING: STAY AWAY-Sold Me a Sick Kitten and Refused to Take Responsibility
I purchased a kitten from Petito Pet Store, and within 48 hours he was showing serious signs of illness: severe eye and nasal discharge, constant sneezing, lethargy, diarrhea, and ringworm--all confirmed and documented by our veterinarian.
Despite being told at the time of purchase that their vet would treat early health issues and that a "health guarantee" was in place, Petito refused to help when I returned. They wouldn't even let their own vet examine him. Instead, they claimed that conjunctivitis, upper respiratory infections, and ringworm--which had already spread across his ears, tail, feet, and underarms--were "not covered." This, even as the kitten was visibly underweight (body condition score of 1.5/5), lethargic, and not responding to treatment.
He has already completed a full two-week round of antibiotics, prescription eye drops, and topical antifungals for ringworm, but he has only gotten worse. He's now lost weight, and my vet is concerned his liver may not even tolerate the next round of stronger medications.
Even worse, ringworm has now spread to our entire household: our three children, our dog, and the other two kittens we brought home from the store have all been infected. We're now dealing with a serious outbreak, and the cost of treatment is skyrocketing into the thousands--all after already spending thousands at this store.
Petito has refused to call us at all. After repeated requests, a sales manager named Shannon finally called and was the only person who showed any empathy. However, she made it clear that we would have to deal with Crystal, who has been dismissive, condescending, and completely unprofessional in every interaction.
Crystal's emails are demeaning, exaggerated, and ignore basic facts clearly outlined in our communication. She frequently twists the situation, shows no understanding or acknowledgment of veterinary records, and doesn't seem to even read or comprehend the content of the emails we send. Rather than help resolve anything, she hides behind a vague "guarantee" while gaslighting us for advocating for a clearly sick kitten.
Bottom line: Petito may have a polished storefront, but behind the scenes, they are selling sick animals and failing their customers when it matters most. If you're considering buying from them, insist on recent veterinary records, get everything in writing, and ask very specific questions about what is actually covered under their so-called health guarantee. And honestly--consider adopting instead.
This has been a heartbreaking and financially draining experience that could have been avoided with basic compassion and responsibility. read more
