Everyone I have encountered has been friendly and helpful . As far as dog grooming goes they are way overpriced and didn't give me the option that I wanted and was charged over $40 including some material fees then asked me if I wanted to top the groomer . My Dog weighs 9 lbs and I didn't want a perfume spritz or bandanna. This is almost $20 more than the competition. read more

Everything is very simple and easy to find. The staff was very helpful. They have plenty supplies for birds, dogs, cats all kinds of pet pets. read more

As a retail manager myself I am shocked at how I was treated by the manager, Dale, at this location. In the middle of trying to get a plant, Dale says "Just so you know I saw you put something in your pocket on the camera." After I emptied out my pockets and showed him my bag he continued to say he saw me on the camera. I tell him to show me where I put something in my pocket and he condescendingly says "Um, no I'm not showing you my cameras." Even after proving I had no product in my bag he insisted I did. I believe this was a situation where I was profiled. Very unfortunate that this is someone who represents the Petco brand, as I shopped many times in this location and believed it was the best one. read more

The staff are extremely helpful and very friendly! Erin took the time to help me find high reward treats that won't bother my dogs stomach. The groomer was so patient and gentle with my nervous dog. I will definitely be going back! read more

Nice people. Always helpful and have all of my dogs needs. I wish the bathtubs were fixed though and we can continue to give our dog both there. read more

I was gifted a betta fish and had no idea what I was doing but Erin and her manager (who's name I didn't catch) did an amazing job showing me what I needed as well as gave me great tips on how to take care of the fish in! 10/10 would recommend. read more

all around amazing location! Amanda helped me find the right collars and food for my new afghan hound and chihuahua. I will definitely bring chee-chee and puxxy here for grooming some time soon! I also was able to buy a fish on the spot who I named Arson. 10/10 service read more

The groomer(Kate) did a great job. She even added a little bow to her hair. So cute. My dog smelled great. She gave her the cut that i asked for. Im really really happy with the result. See before and after pics read more

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My regular groomer was on vacation so I thought I would give Petco a try plus it's much closer. My first time grooming appointment at Petco for my two dogs and DEFINITELY my last! HORRIBLE customer service from Jessica the groomer. Extremely rude and condescending. She was more concerned about me signing forms (while I was cleaning up poop off the floor and trying to hold on to my dog at the same time) than she was about meeting my dog. She put her hand down for him to sniff then put a slip lead around his neck and just about dragged him out back. I just wanted shampoo, nails and shaved. No style. She said he was difficult because he kept laying down and dogs should be able to stand if they're going to be groomed. If she can't deal with dogs that may be a little difficult she shouldn't be a groomer or maybe needs to be re-trained! read more

Very nice employees, they took care of my cat they groomed him and they did a very good job! A little pet pricy but this is the price in every petco so i guess thats fine read more

Received a call at 2pm that the dog groomer was running a special"Dachshund Day" yesterday afternoon. I couldn't bring the dogs in as I was working but asked if I could bring them in the following day. I was told sure... I called to make an appointment this morning and was told that they would not honor the discount... That it was a one day only promotion... Some promotion.. Only a 4 hour window to use... And that they are now all booked up and I couldn't bring the dogs in till Friday the earliest... WTF??? read more

I have only had Tinker a week and a half- a rescue dog from a shelter. I ws concerned that she not be scarier traumatized. The groomer was wonderful with her and she came out a happy doggie- clean and pretty. read more

This place is so small. It also is not stocked very well or doesn't have the item in stock. Also some of the staff is great and very friendly, ( only reason they get 2 stars ) but some of the staff are busy texting and walking around the store, or talking to one another, or just don't want to help you. There was one time I went in and one employee was taking care of animals, other customers and cashiering. What were the other two doing? Walking around, texting, and avoiding anyone needing help. Both of them ignored me and I had to chase them around till I trapped one to help me. When I went to check out I asked the poor employee who was getting no help at all from the other two what the 2 other should be doing. Not surprising at all when one was the cashier and the other was the help in the store. One employee was doing 3 jobs. Now for the stocking issue. They never have or have enough of any item I need. When I ask when it will be in stock they say I don't know or they tell me some random day and I come in and it is not there. read more

Excellent costumer service! Everyone there goes the extra mile. Rounds of applause to Lindy the general manager. She goes above and beyond for you and your pet. She is patient, friendly, professional and super knowledgeable. I feel at home when I'm there. Thank you for your extraordinary service. read more

This review is for Paige in Grooming. I was very disappointed with the previous grooming team because after going there for several years with my two dogs I realized they were overcharging me. I found out after logging on and booking a grooming appt online that she had been overcharging me for each dog by about $15. She was adding additional services/enhancements that I didn't request (oatmeal shampoo, some kind of nail treatment, maybe buffing or something, etc.). The other groomer also told me my dogs were extremely difficult and only she could take them. Anyway, I was so upset by how she treated me I called to speak to the manager. I was then given the runaround by the staff who answered the phone that she was busy and couldn't come to the phone., I said I would wait and he said she would be a while, I said no problem, but I could tell they were trying to avoid putting her on the phone. Anyway....after that I was so disheartened by the whole store I was about to go to Kissable Paws or Petsmart; that is until I spoke with Paige. Paige was absolutely darling and so kind. She said she had heard my dogs were "difficult" but was willing to give them a try to see how the grooming went, so that she did. I brought them in and Paige called me halfway through the appt and said they were doing great! A little while later I picked them up and she said they were no issue at all and they were actually very good! I was thrilled. Sadie came out with little bows on her ears for the first time ever and Sammy came out with a little bandana. I was so happy with my experience with Paige and will definitely go back because of her. She is an asset to Petco and a welcome breath of fresh air in the grooming salon. read more

Went in to buy dog food as I had a gift card, girl at the register asks if I have a rewards card, I say yes but I think it's under my old phone number...which it was. I say can we update my number, she says ....after I wait on the person behind you. I say ok. He finishes, I say ok, then she looks at the other 2 people approaching and says ,you'll have to wait until after I ring them up too.....are you kidding?? If 2 more people come am I suppose to wait for them too? I say never mind, good bye! Bad customer service Never going back! read more

I am appalled and disgusted at the fact that in this age of technology, where we have the most up to date information at our fingertips, Petco still chooses to sell betta fish in tiny plastic cups. A simple google search will tell you that a single betta fish needs a MINIMUM of 1 gallon of water to live healthily. Petco has about 16-20 of these tiny, tepid cups of water housing their betta fish stock. And these fish look bad- unsurprising considering the above information. How Petco can condone this is beyond me. I get it, they're a corporation, so they only really care about profits. But the absolute least they could do is store the betta fish in appropriate-sized tanks. Customers see them in their little cups and assume that is the appropriate amount of space for them, when it absolutely is not. These fish are slowly suffocating to death and Petco doesn't care. They might say "it's ok because it's short term, it's just for a few days until they get sold." Guarantee the betta fish they are selling aren't getting snapped up in a couple days because 1) they look unhealthy, and 2) how big of a market is there for betta fish? They probably get thrown in the dumpster once they inevitably die, or start looking too bad to sell. This is just one of the many problems with the for-profit pet industry. Petco, do better, or STOP SELLING BETTA FISH. read more

My boyfriend and I went in to Petco today to look at mice as a pet. We just went in to look at the mice. An employee asked if we needed help and we said no we were just looking but thank you. However, we went into petco with slim knowledge of mice as pets or even a chameleon. Lindy, the employee who helped us, was extremely knowledgeable and an all around awesome person! She taught us about so many different reptiles and other animals. Extremely personable and reliable person. A good and trusting vibe was gathered from her. We will be back to see her if we decide to get any pet of any kind! Thank you Lindy!!!!!! read more

Great store, not huge. Almost the size of an Unleashed but they carry everything we need. We have a dog and a cat and we always walk out with what we need. The personnel are very friendly and helpful. read more

GROOMING - Diane is the best by far on the North Shore on handling difficult dogs! My Maltese is not an easy one and Diane manages her with no troubles! There to help out when needed when my pup got tangled up in some burrs! Diane you rock!! read more

I brought my dog here for years to Diane and she got great cuts and service. No more. Appointments are routinely cancelled without notice. The last few times I've show up on the day scheduled, I've been told my dog was not in the computer -- even though I had an appointment card indicating that she did have an appointment. The manager was neither helpful nor contrite. After more than 6 years of coming here, I won't be back. I would advise others to stay away. read more

I took my one year old golden retreiver to get her nails clipped and I am not happy with the service. Diane was very unfriendly, unprofessional and to rough with my dog. I will never allow her to touch my dog again! it was unacceptable. I had to call and put in a complaint. Never truth her/have her touch your animal. Unacceptable. read more