This location has a dark dreary sort of feeling to it when you walk in. The space is not used very efficiently. I was easily able to find what I needed and a few things I didn't need. I wasn't in need of any help but the staff at checkout was kind and friendly. read more

Jey the dog trainer is amazing in every aspect. He is so knowledgeable and helpful! Ashley in grooming is amazing also . My sheltie pup is smart and handsome because of them! read more

Messed my dogs up they haven't stopped crying since.sad to look at I feel bad for them read more

PetSmart - Don't even need to explain - Pet Training Near Me - Salem, Massachusetts

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I brought my cocker spaniel in for grooming (we were long overdue). Misha did an awesome job and was so kind, and my dog was very happy after. Thank you so much! read more

My 2 dogs came out shaved to the skin. The dogs were a mess when I brought them in but I never expected them to be shaved to the skin. I was charged extra because one of the dogs was "difficult ". 8 pound and not many teeth. Don't go there. read more

Than you to the trainer at Petsmart (Salem) for the awesome advice . I was in there this afternoon with my husky and my rescue. The rescue has some behavior issues and is reactive to certain dogs The trainer witnessed them fighting and came over to see if I needed help provided me with a card for an animal behaviorist. Was also very helpful and answered some of my questions, even though it was end of shift- very patient and thoughtful read more

PetSmart - Leroy the rescue and Ocean - Pet Training Near Me - Salem, Massachusetts

I have had a wonderful experience with Ashley grooming my dog. she groomed him exactly the way I asked and my dog can be super challenging. highly recommned bringing your dog to not only petsmart but to Ashley!! read more

Maria did an AMAZING job with Muppet. He smells like coconuts and his tail is fluffier than ever! He loved being showered in compliments (and special shampoo!) and was so happy coming out! We normally go to a private groomer, but we needed a last minute appointment for today. The PetSmart team was able to squeeze us in and we can't thank them enough!! read more

PetSmart - Pet Training Near Me - Salem, Massachusetts

We came here for a new collar, a stuffed animal, and a fish oil supplement-- we were able to find everything! They had collars of every style & size in stock, as well as many supplements to choose from. Unfortunately the toy selection was pretty picked over, but our pup was able to find something she liked. The store itself is clean & I saw employees cleaning up an abandoned pee pee accident promptly. The cashier was friendly too, which is always a plus. read more

But really zero stars. I was bringing my dog here for the last 5 years and they could not do him this time because he was stressed? I have never heard of a thing in my life. Most dogs are not cool, calm, and collected going to the groomers. They called me back to get him because "his stomach is bloated." He just had to go to the bathroom....I'm not sure what kind of training groomers get. But previous groomers who have groomed my dog have never made these complaints, and my dog has always been a stressed out and anxious one. It's unfortunate, but we won't be going back for services here ever again, even after 5 years. Best of luck! read more

Go to PetSmart only if Walmart or the dollar tree don't have what you need. It's kinda pricey but they do seem to have everything.

I brought my dog to PetSmart to be groomed on June 8th and I got home and she seemed uncomfortable. She has cuts all in her ears and a cut on her belly. The groomer didn't tell me about any of this. I'm really unhappy. These pics are from days later. It's healing but she's been shaking her head in discomfort. Now I don't think I'll be able to trust PetSmart to groom my dog. Very sad since it's right by me. read more

PetSmart - My poor dog Ginny had her ears mauled. - Pet Training Near Me - Salem, Massachusetts

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Salem Massachusetts. Refused our 10 pound dog when we arrived..although they looked at photos we showed when we scheduled the appointment, They said because they only have a number 8 shaver..not a number 10 shaver? Told us to go to a vet. Fussbudgets. We ended up clipping her ourselves with lots of hugs during and after. Save your money folks read more

I've had more bad experiences with Salem Banfield than I can explain but my last one required an emergency visit because my cat was so sick and they blew me off! Sorry we can't help! Thank god Danvers was more compassionate and said to bring her in. Double ear infections,dehydration,fever...she would have suffered and died had she not been seen....shame on you Salem Banfield! read more

My dog got very sick after being groomed there and they didn't care at all I have pictures to show day after she thew up blood wasn't herself at all took to vet next day then took her home still wasn't herself scooting so I went back on June 8 to the girl who groomed her to see if it was her anal glands she checked was not that my dog still was in pain in her bottom so then my dog started crying in so much pain rushing her to Boston vets said the shampoo they used she got sick from told me go home and was her in bath with shampoo from vets with steroids in it put on pain meds spays called PetSmart they were rude uncaring I have pictures of all of the stuff people don't go there to have your pet groomed heartless manger read more

They cancel appointments without calling and letting you know. I love the groomers we use but I am very disappointed by the way the lack of customer service from the rest of the staff. read more

Very rude customer service when asking for help . They will give you attitude and seems to be pissed off. I put off to put a review since the first time I thought maybe they had a bad day but this has been consistent every time I go to this store. read more

GROOMING REVIEW. I used to take my dog here for years and never had any issues. Today I dropped my dog off aware that he was extremely matted and brought it to the groomers attention, whose name was Stella. She said she would need 5 hours with him. I go to pick my dog up and he is completely bald, which I was not surprised because as I said I was aware of the Mats on him; HOWEVER, not only did they charge me extra for some "holiday fee", Stella the groomer also charged me extra for a "de-matting" fee. She spent 5 hours with my dog and shaved him completely bald, THERE WAS NO DE-MATTING DONE. On top of that she never shaved his genital area which is the one area I would have liked to be shaved. Over $100 later with a very upset dog, I am beside myself. Do not get groomed here and do not go to Stella. read more

GROOMER REVIEW: My dog (and I) had an amazing experience getting groomed here by Toni. I adopted my pup Georgie two weeks ago from a rescue in Texas, and was worried that the grooming experience was too soon and might be traumatic for her, but she was scraggly and badly needed the groom, and Toni put my mind at ease right away. It was clear that Toni loves dogs, and the way that she handled and spoke to Georgie was exactly what I wanted. I had been planning to stick around and watch through the window just in case Georgie had a meltdown, but I felt really confident that Toni would take good care of her, and so I left to run some errands. Toni finished in less than the allotted 3 hours and called to let me know. When I picked Georgie up, she looked great, she smelled great, and seemed happy. She kept jumping up to give Toni kisses which was reassuring. I happily made her next appointment before leaving. I can't speak to the other groomers here but I can say that I observed them a bit while I was checking in and out, and they seemed as gentle and caring with the dogs they were grooming as I know Toni was with mine. If you're looking for a groomer I recommend giving the grooming salon here a try. As far as I'm concerned, I will always bring Georgie to Toni for grooming. read more

I want to let you know that I am extremely upset and heartbroken. I adopted a cat from you on May 15. Apparently he had cardiac issues and was born with a virus. We had to put hi to sleep yesterday. I think it is disgusting that you don't fully examine the animals that you let people adopt, let them get close and fall in love with them, only to find out that you gave them a sickly animal. We should have known better since basically you are a pet store and we all know how pet stores take care of animals, they don't! read more

I have brought my long hair German Shepherd to this salon for years! I had been always satisfied, well about a month ago we brought my dog in for a puppy cut! For start the woman was extremely rude!!!! My dog was shaved! Her tail wasn't even trimmed! Her undercarriage had long fur like it hadn't been touched! Worst grooming ever! I waited to post this because I have been waiting for the manager to call me ! Which he never did! Unfortunately I will never bring another dog to this salon !!!! read more

GROOMERS REVIEW!! I called before hand to get a price and they were super polite and answered al my questions! :) I made an appointment, next day, came in early and they didn't seem to mind. My dog is a young male, 2 years old, they said he was perfect. He had long nails and was starting to get his winter coat, they got them down as short as they could, and he no longer has tuffs of winter fur on his hind legs. A wash, dry, brush, and nails was only $32!! (I come from a small town and that would cost me $50+ there) I WILL TAKE MY DOG BACK ANYTIME! read more

PetSmart - His nails, before and after - Pet Training Near Me - Salem, Massachusetts

The grooming services here are terrible. They cut my dogs leg and didn't say anything about or discount any amount from the bill. The worst part is it immediately became infected and even though they knew they had caused it did not matter to them. When we went back to see the Vet they told us that they couldn't do anything about it without getting blood work done first. This also happened to 2 friends of mine that went to the groomers here! I probably would've counted it as a one off with a new groomer (and not written anything) if I hadn't seen it happen to two of my friends' dogs. Felt like people should know. Don't take your pups here unless you're evil and want to hurt them. The one star goes to the cashiers at the front, because they're actually very friendly. read more

Bath appointment for my dauschund. They were great! Mary and everyone else. Friendly and communicative about time.

My dogs have been groomed by Cheryl for many years now. My two dogs can be difficult but she's got enough experience to handle them. They always come back looking adorable. read more

Awful to the nth degree. I'm so appalled by this place that I'm leaving my first Yelp review in years. One of the groomers here, Gina, cut my dog's ears so short that they're nearly down to the flesh; she had beautiful, soft curly hair that absolutely did not need to be touched, and now her ears look like a clumsily cut blunt bob. There was NO reason to do this. She's a Cavalier King Charles Spaniel--ears are pretty much their calling card--and eight years old, and there's no excuse for a lopsided, sloppy puppy cut. Should never have come here, will never return. read more

Stopped in today the small animal cages were filthy AGAIN and to my horror they also didn't have WATER!!!!! The rats were all sleeping but they also had no food. The guinea pigs 3 baby females had no dry food, very little hay that they were eating bedding. As soon as I saw this I went right to an associate her response was "oh ok" then told another associate who went and took the bottles but as long as I was there didn't returned. After I stepped out of the store I called corporate and made a complaint. Went to the DANVERS location literally night and day. ALL the small animal cages were super clean, tons of fresh water and food. read more

This is my go-to spot for my kitty needs. The employees have always been a great help when I needed it, and they offer a wide variety of cat food to feed both my domestic house cat as well as my baby bengal cat. I purchased a tower for my cats to play on and they use it every day without fail, along with a few cat nips toys that were on sale too. I have never used their grooming services or training classes but I might think of looking into it if/when we bring a puppy into our home. read more

3 stars overall, but depending on what you are looking for it varies greatly. Retail - 3 stars It's your average PetsMart. They have plenty of everything. I wish the prescription food wasn't so expensive, since the quality isn't anything better than regular dog food, but I'm not sure if there's much they can do about that. Grooming Services - 2 stars I took our dog in for her first nail clipping this weekend. Upon walking in I was treated as an inconvenience. I didn't have an appointment, but I had called earlier in the day and was told no appointment was necessary for a nail clipping because it's so quick. The gal helping me struggled with how scared my dog was. While she was quick at cutting the nails, she was not pleased with the way my dog struggled. I was disappointed that she wasn't very friendly or calming towards our pup. It was obvious our dog was stressed by the situation. She only clipped some of the nails as our dog scratched her while trying to wrestle away. It was $9 for half a nail clipping. She said I should come back again in 10 days... really? For another stressful and half-assed nail clipping? I think not. Vet Services- 4 stars Banfield was friendly, efficient and they are always honest about costs up front and try to give you the best advice, while keeping your expenses in mind. We will continue to use the vet services, but I am not looking forward to another grooming session. read more

I went to the Banfield inside this PetSmart when my 2 1/2 year old hamster got Wet Tail and was well beyond saving. They never mentioned that to me once. Banfield doesn't treat exotics so they knew there wasn't much they could do for Poof, but they tried anyways. Offered me many different options, none of which were putting my baby down. I am beyond grateful for the staff in this banfield for helping me out on a Sunday. Even though I ended up making the choice myself to put Poof down, they made the situation so much easier. I will never bring my pets anywhere else after this. EDIT: Today I received a condolences card from the staff at banfield, with personal notes about my Poof. I am beyond overwhelmed with the kindness from the staff here. read more

My wife and I got us a 14 week old Lhasa Apso Puppy in early January. This was our first Puppy so we needed to know where to bring him for Grooming, We went to PetSmart and Gina, took him on. We are so HAPPY with her the way she loves and treats all animals. Every time I go to pick him up he looks so great almost like a different dog. Gina, is a tremendous asset to PetSmart Grooming. we feel luck to have her take care of our HENRY. Ernie Doucette on Behalf of HENRY read more

Just brought my cat in for grooming yesterday. Awful.... He came out still wet and still covered in clumps of hair on his underside. I have had him groomed other places in the past without any issues. Unfortunately, Petsmart Salem is our back up for our Two dogs and One cat if our primary groomer is unavailable, but I just can't bring myself to take them there anymore. Never had a good experience there. read more

About a year ago, I took my dog here as usual for the works. The woman told me that my dog tried biting here which was a total surprise. From all the other groomers she had always gotten a good remark. So I decided not to give up but just get another person to clip her. I specifically asked for a different person when booking her appointment. After I returned I was informed she had the same groomer. My dog was never the same after that! Thus I never went back. Imagine my dog was groomed at petsmart locations since she was a baby. She is now 11 years old. I would actually give them a lower rating than 1 star if possible. I'm sure my dog was mishandled there. I do not enjoy writing negative reviews but I felt it necessary to keep other dogs from being handled improperly. And at this particular location she was groomed from 2012 to mid 2018. The fact that they did not use a another groomer until after the4th fact is appalling! read more

They completely cut my dogs paw when trimming her nails and pads and did not tell me anything about it. I never realized until I got my dog home and she was limping and licking. I will NEVER go back. Completely careless especially because the staff disclosed to me "were really busy and short staffed" such a careless job. read more

PetSmart - Pet Training Near Me - Salem, Massachusetts

Had to pick a prescribed medicine for our Oliver who is our handsome cat and the people in store were super helpful and the people at the Banfield counter were informative and super nice. read more

Dijuan is the best trainer we could ask for! He is definitely a believer in tough love, but my dog has never been better behaved! So happy with our classes! read more

Great service and very accommodating! I had my Bernese Mountain dog groomed today at this location and couldn't be happier. Jessica, the groomer, was very helpful in determining the best shampoo to use and a few hours later he came out with very healthy skin, glowing coat and a big smile. Also, The manager John was very helpful in retrieving a coupon that I forgot at home. Like I said great service, very accommodating, very clean, very professional. read more

PetSmart - happy Bernie - Pet Training Near Me - Salem, Massachusetts

Store itself is great. Groomers is terrible. your dogs haircut will come out better if you do it yourself. Not only did they ignore my requested haircut, but my dog look horrible. They took all day just to cut his fur when they said it would only take an hour or two. The groomer decided to take a break right in the middle of trimming him. It messed up our whole day and it cost a lot too. I'm not even sure they took him out to pee because the first thing he did when I got him back was make a lake. Not going back. Retail- 5 stars Groomers - 1/2 star (if that) read more

Just finished up a puppy class there with Djuan. A great trainer, and a caring person. Our pup Lacey is well on her way to being a "good girl" for life. He said it best when he said, "my job is to keep her in your home for the rest of her life by teaching you how to teach her to be happy." In a nutshell read more

Just had some excellent customer service from Jon really went above and beyond. I asked if my puppy could get his nails trimmed and then he sold me on buying the puppy package which was filled with coupons on things I was buying at that very moment! He applied it and even carried the dog food out to the car for me! Wow! read more