Just had some excellent customer service from Jon really went above and beyond. I asked if my puppy could get his nails trimmed and then he sold me on buying the puppy package which was filled with coupons on things I was buying at that very moment! He applied it and even carried the dog food out to the car for me! Wow! read more

I brought my 2 y/o Landseer Newfoundland Winona in for her grooming at this Petsmart, and Jenna (either Jenna or Jenn) did NOT do a good job. Winona's appointment was from 9 am to around 1:45 in the afternoon, and she came out looking just as much a hairball mess as when I brought her in. I was confused when I first brought her in, because I booked it for a woman names Mary, but I distinctly remember a Jenn or Jenna taking her. I asked Jenna to focus specifically on Winona's paws because she has been licking and biting them due to allergies, along with a FURminator blowout, and teeth cleaning. Once I was given the call that Winona's appointment was all set, I was informed over the phone that her paws weren't done properly due to my dog being too excited, fidgety, and too big to get on the table. So, they did my dogs appointment on the floor; which can be understandable seeing how Winona doesn't like high platforms, and she weighs 100 pounds. I wasn't happy, but I understood. I go into the grooming salon to pick her up and take her home, and she looks NO different than when I brought her in, just more white and clean. I am then informed that Jenna 'did the best she could,' and that Winona will still be losing fur for a few days. I was trying to be understanding because of her size and attention span, but once I finished paying at the register, I was not happy. I got Winona into my car, and by the time it took us to get home (10 minutes) her fur was EVERYWHERE. I take her into the yard to try and help brush some fur off, and I am pulling CHUNKS off of her back legs and chest area, the specific places where she needed the most grooming attention. I am NOT happy with this Petsmart grooming place, and I will no longer be going there from here forth. Do NOT ask for Jenna/Jenn if you have a dog over 40 pounds, because she clearly could not be the big dog breed. Which is an absolute shame, because one of the other women that works there, whom I was speaking to before I left, said she grooms two other newfoundland from the area, and owns one herself. A complete waste of time, money, and effort that I didn't get the other woman. I am not satisfied with my dogs grooming. read more

mary o. is a fantastic dog groomer. she truly loves dogs - it is apparent in the way she talks to them, welcomes them and really cares for them. i have a very shy, skittish pup who was traumatized by her last grooming experience at a different place - mary took the time to reassure her and was so very gentle and respectful of my dog. i will be back and will be a regular. thank you, mary - you are the best. read more

Stopped by today and was really excited to bring my puppy to a place where I thought he could walk around safely. However the instant you walk in there there's this overwhelming smell of feces. I get to the register and there was a puddle of urine right next to it and my puppy licked it. I was frustrated that this isn't cleaned up because it's right at the register where employees are standing right around there. As a new dog owner, i'm still learning about puppies and what they are exposed to, the fact that he licked the urine made me nervous about my puppy so I wasn't sure if it was safe for him to lick another puppies urine, the cashier proceeds to be sarcastic telling me "well you should never bring your dog outside again then". All he would've had to say was no it's OK I would've been fine. He rings up our items and I'm waiting for him to put them in a bag but he just stood there. I asked him if he could put them in a bag and he said yeah if you want to pay $.10 for a paper bag. The whole point was that he didn't even offer us that. I'm aware Salem doesn't have plastic bags anymore but at least be courteous and offer the customers the option of getting a bag. I will never shop at this place again, it's dirty, you walk in there and you're greeted with a bad odor, and this employee who is obviously miserable at his job should not be working for a place that he has to encounter customers! read more

This petsmart is functional. They have a large variety in their stock and fairly reasonable prices. I love to come visit the kitties up for adoption. They have a full grooming area. My only complaint would be that it would be nice to have more "Clean up stations" for owners to clean up after their dogs accidents. And have a few employees checking for yellow puddles. I love my dog but I don't want to walk through a puddle of pee while shopping for him. read more

This place is a dump. The fish tanks all are coated with algae and have dead fish in them. Walked in, took a look around, walked out. Just atrocious and inexcusable for a store in charge of animal care read more

I have utilized this location numerous times. I find they are never done in the 3 hour time frame. Also, most recently, one of my dogs was sprayed by a skunk and I made an appointment online for 9am. They called me to say they had 2 groomers call out and couldn't accommodate my dog unless I wanted her to stay till 4p and they would try to fit her in at some point.... Who really wants their dog caged up that long??! I asked to speak to a manager who said he wouldn't let her come in today. Instead of letting the only two groomers (who are already an hour behind) make phone calls to all the other customers who need to be cancelled maybe the manger should be doing that so they don't get so behind!! I found him to be rude by his tone of voice, not accommodating, and poor managerial skills. I was treated as an inconvenience. read more

The manager and the overall store is great. Super helpful and they carry a wide range of products to suite just about everyone and anyone's needs. However, when it comes to the grooming services, STAY AWAY. I brought in specific pictures of how I wanted my australian shepherd groomed and the girl said no problem. My picture was of a fluffy dog with a shorter butt cut, but with an overall general nice flowing aussie cut - just thinned out fur. I came back to pick up my dog...and was super unhappy. The girl had virtually given my dog a puppy cut - almost all the way shaved down (not at all what I had asked for). She clearly never had never cut a dog with that much fur before and didn't know how to go about cutting it. I asked her why he looked that way and she said that's the only way that she could cut him. That's not an excuse. Furthermore, when I came in to get him, I could hear him barking in the back room like there was something wrong. He seemed a bit too happy to see me. My dog is a super friendly outgoing do who loves everyone - especially women. I honestly think that she was rough with him and he became super scared. Go find a reputable groomer that honestly knows how to cut particular breeds and all dogs in general! read more

Hi i just would likr to say that Heathercollins has been re groomer for years very friendly an u can tell she loves hrer job the atmosphere is high passsed an she alway calm as she can be watch her do a agriseve dog She just was as a calm she could be was Awsome to watch her calm the dog an do the nails with out ant problem amazing . read more

Grooming review: We take our boxer here every few months to get groomed and love it! Reasonably priced, and always get back a positive comment about my dog! Love that they give a little "report card" as well! read more

I was looking for a cat/kitten. I walked into PetSmart and saw a scrappy looking cat. He had been found on the streets. He had scratches on his nose and grease on his stomach. He was very sweet. One of the PALS volunteers had taken him in to foster him. Nobody would consider him. I decided to adopt him. I am so grateful for all of the love and care they gave him. His foster mom practically cried when we left. I can't thank them enough. And he's not scrappy looking anymore. He's loved and spoiled. Thank you so much to the PALS organization for all of the love and care you give. read more

Never again! I have brought my dog to the grooming salon here because we live in Salem and it is the most convenient. Now, for the second time, my dog saw Lucio and his nails look like they have not been touched, and then the counter help has the nerve to say 'yeah his quicks were really long'. The irony being they are now long because I cannot get them properly trimmed by the "groomers" at PetSmart, Salem. After four phone calls every twenty minutes for an hour when I picked him up they couldn't even wait until I stepped out of the door of the grooming salon before they shut the lights off on my daughter, dog, and me...mind you it was only 5:20, their posted hours are until 9:00 p.m. The second phone call was notifying me the groomer had left for the day, but my dog was ready...I already knew the dog was ready so why do I care if the groomer had left? Did he dare to think he deserved a tip? He had my dog for two hours and his nails were barely touched and he stilled smelled... I am now going to have to bring him to the vet, completely out of my way, just to get his nails properly attended to, and bring him back to his old groomer at the PetSmart in Saugus which has a team of groomers with higher standards. read more

So disappointed in them! My dog has been a grooming client for 4 years and they could not accommodate her today after getting "skunked" last night. One would think they would make her a priority given the circumstances. Need to find a new, kinder groomer! Any suggestions? read more

If you're looking for someone who likes what they do, is good at what they do and is kind and patient to animals --Ask for Brian!!! I can't say enough positive things about him and his work! read more

This is a very nice PetSmart with active, friendly staff. They seem to have a lot more on the shelves than most PetSmarts which is a plus. The dog trainer is amazing, caring for the dogs and has extensive knowledge of the training. read more

Very pricy poor front end service and poor cut job uneven hair line took longer that they told me I will never return

Christina is the best groomer! She is kind and cares about the dogs she grooms. I always ask for her and have only positive things to say!!

This store is always well stocked and clean! The employees seem to genuinely care that you are there and always offer my dogs a bone! They also enjoy interacting with all the animals I have seen in there. One of my dogs loves to watch the birds fly around, and nobody ever says boo while we are picking out new toys. read more

dont ever go and try to get a grooming there ive had to schedule my dog 3 times now because the 1st time groomer waa sick 2nd time they called me a half hour before his appt and said he has to be called in to get scheduled as an express groom. mind you my dog has gone there for years never had an issue booking online and being told i have to call and book express so they had to cancel again and all they offer is 20 percent off. im 3 months pregnant and my allergies in general are worse my dog has really long hair and i needed it to get done and now i can only schedule at 8am because he has to be express when i work overnites and cant come in at that time. so i have to have consequences for their multiple mistakes. i dont care about 20 percent i want the appt i scheduled to get done period. they are making their problem my problem because they cant do their jobs right. im going to go to a real groomer not some cheap chain store groomers that they dont even do that good of a job to begin with. unbelievable! read more

Was not happy with my interaction with PetSmart grooming today. A few days ago I made an appointment for two of my dogs and when I arrived today with my two dogs I was told they could only take one. The girl working said she didn't have time to do one of my dogs today because in her notes one of my dogs was deemed aggressive and she couldn't do a dog like that today. I totally understand for safety reasons but why wasn't I called before and told to bring my dog another day? She offered to only take one of my dogs and do the other one another day but I said no and took them both. I made an appointment for THAT day because it's what worked best for me so no I cannot do another day. It made me late to work to have to bring them back home and she wasn't understanding. I even asked if she could do her later and she still said no. Why wasn't I told my dog is "aggressive" before and why did no one call me to tell me not to bring my other dog? I was told my dog was "sensitive" in the past so to not bring her on weekends so I did as I was told and only make appointments during the week and they still no one ever mentioned the aggression. I've taken my three dogs there for four/five years and I've never been super impressed but I think this is the icing on the cake and I will no longer be bringing them here. read more

Exceptional service from the two girls up front. Jessi and Aly were a wonderful help. These two need a promotion, they work dilegently even when the lines were long they managed to move things along swiftly and keep everyone happy. Take notes Petco!! read more

I would have given this store a 5, but this review is for their weekday trainer, Djuan. I have been coming to the Petsmart in Salem, MA for over 2 years now. My puppy has been through 2 of its training courses here with another trainer. I have been a loyal customer at Petsmart for many years now and was quite satisfied, until today! I usually come in during the weekends but sometimes I have to come in on weekdays for the vet's appointment. During my weekdays visit, I always meet this EXTREMELY rude and arrogant trainer in my life - Djuan! This so called trainer is very disrespectful to both humans and animals. Never once he had greeted politely. He would constantly come up from behind me and my puppy, giving us a fright and then he would keep scolding my puppy for growling back. (It has happened every single time! Today, it was the last straw. We were coming out of the vet's appointment and a lady, holding her chihuahua suddenly screamed and ran the other way. My puppy hasn't even done anything, not even a growl, but I guess she was afraid of large dogs? While she was screaming her head off, my puppy got excited and started barking in excitement. After I calmed my puppy, I continued to check out. Everything was fine. While checking out, Djuan suddenly showed up behind us from an aisle and yelled at my puppy "What the hell is wrong with you, big stupid dog?!?" and he even took the leash off my hands! Then he proceeded and said "Why? Just because I'm a stranger, means you (the puppy) have to be cautious? See, I can take your leash, so I'm not a stranger!" (erm, hello? are you serious?) I was speechless and furious! Because I didn't let go of my leash and he just walked off. There was no apology or any courtesy. He even had a smirk on his face! I am VERY VERY VERY offended by this so called trainer! He should be fired from being a trainer! I do not think he is qualified to be a trainer or that he has any knowledge about animals at all! Puppies jump and bark in excitement, labs love to jump and lick people, dogs growl at strangers that have bad intentions, it's called NATURE! I hope some actions will be taken, and this issue will be dealt with seriously! read more

This petsmart has a banfield which is not that great over priced and is not as good as a local vet. The Danvers Animal Hospital is actually less money and the people treat you as family. One of the managers of the Salem store, I believe his name is Jonathan recommended that I go to Pet Express if I wanted better deals and greater selection of fish. He said that their district manager by the name of Ray said that Petsmart was cutting way back on their fish department. I asked about adopting a dog and Johnathan referred me to the Northeast Animal Shelter up the street. That was the most intelligent thing he said during the time we spoke. Johnathan also recommended that I go to the Petsmart in Danvers on February 11th thru the 13th. That Petsmart is now selling dogs through an affiliate animal shelter, named. One Tail at a Time from Virginia. That sounds a bit tacky but I might go to see what dogs or the condition of the dogs, since I have studied this rescue and many of the dogs are trucked in from Puppy Mills across Tennessee and Arkansas. I knew that we are in a recession but couldn't believe how desperate Petsmart is getting in order to compete with Walmart and Target. At least Walmart isn't adopting out puppy mill dogs. Davina read more

I walked in one day after my dog it a horrible haircut from a different groomer and I was trying to find out their pricing. The first thing any one said to me was "can I please fix your dog". She was referring to the fact that my dog was shaved except for her head leaving her looking like a bobble head. I told the woman that I had no cash on me, so without missing a beat she told me that she would do it for free. In that moment I knew I was going to make this location my go to groomer. This kind groomer was Christina. I go to her every time and she loves working with my dog and she does a fantastic job. My dogs tail even wags when she sees her. I even had another worker give my pup a cut and they did a fantastic job. I can't thank them enough. read more

retail- 5 great selection, we've shopped around to try to find better prices on dog food and other things and haven't been able to beat them anywhere groomer- 4 our dog came out looking super sharp. he's very easy to deal with and they said he was well behaved. the lady at the front was a little too casual, but very nice. banfield- 5 + I can't say enough good things about these guys. always super nice + professional. they ALWAYS call the next day to see how the "patient" is doing, even after just getting shots. read more