If I could give negative stars I would, it's Christmas Eve. I get it my fault for being last minute but you guys are open till 7 PM I arrived in the parking lot at 6:55 PM only to find the clerk to turn me away by the name of Monica customer service sucks she had a total disregard didn't even let me in I knew exactly what food I needed I was going to go in and out my dogs are completely out of food read more

Petco - Getting turned away at 6:55pm Since when do the employees make the suggestion of closing early. Corporate makes hours for a reason - Pet Stores Near Me - Riverside, California

Extremely unkept store, there's homeless encampments on the other side of the fence in the parking lot. There was dog pee on the floor, 1 gross and 2 safety hazard/liability. I was in the store for about 30 minutes and it was never cleaned. The 2 stars were for the great service we got at the make shift pet clinic. The people there were nice but the set up was bad. It was also very stuffy in the store read more

I had the greatest experience at this location. I came in on 10/31 to get a muzzle for my pup. Dee was so helpful, she gave me amazing advice, and helped me find the muzzle. The staff here are a joy to be around. I will definitely be going here from now on!!! read more

Don't waste your time going to the Vet clinic. Despite confirming our appointment, being asked to confirm the specific vaccine we are coming for, when we arrived we were told that they were out. Why not let us know via text that they were out, they texted us to confirm if the first place. Wasted a trip for nothing. read more

Who ever it is that works with the fish here are extremely careless. The guy was switching the bettas out of their tiny plastic container but he was rushing aggressively and the poor fish were swishing back and forth. this store always gets me upset at how bad and cruel the workers are. Only once or twice have I seen a worker properly tend to the animals and i've been here MANY times. I live near this area. I'll never shop here or any petco for that matter. I'm done with these chain corporations. Please lets educate ourselves and do better for these poor animals. I'm disappointed and sad at these cruel people. read more

Absolutely the best!! My Brother is a developmentally disabled adult. He went in today to purchase new fish and Charlotte went above and beyond to help him select the fish, care for the fish, etc. She was very patient with him and told him to come back whenever he needed assistance. When he had a payment problem, she calmed him down and solved the issue. Charlotte is proof that there are decent human beings in the world and I applaud PetCo for having this fine woman as an employee. read more

I found myself needing this small store. By unfortunate circumstance, our local Petsmart no longer will be carrying Avoderm products, the one dry dog food I have found acceptible for my Lilly pup, little Miss Finicky herself. But they carry it here. She thinks she should be eating people food, so I still have to do some voodoo, like adding a little wet dog food, or crumbling some Stella and Chewy's biscuits over the top and adding some homemade chicken broth. What crazy things people will do for their pets! Turkey or Duck seems to be her flavor, and they do carry the turkey in large bags. While this is a few more miles down the freeway, at least it is there. And they are competitively priced with Petsmart, with membership card and all. Petsmart is still larger, and seems more organized, a nicer store overall. But keeping the pup happy is my ultimate goal here. So here I will come. read more

This Petco doesn't even deserve a one star, but I can't leave 0 stars. Today was the last chance for Petco stores to keep my business, since I haven't been shopping in these godforsaken stores in months. The customer service in here is absolutely disgusting. I went in to purchase a heater and decorations for a 60 gallon tank I just purchased and am in the process of setting up. The tank is not even filled with water yet. I purchased 5 white skirt tetras because they are 5 for $5 and match the black and white theme I have started in the new tank. Sarah is who was on the register today at 2:00pm when I checked out. I had a few price matches from the Petco website. Sarah asked where the fish are going and if the heater I was purchasing was for the tank. I answered her and immediately she responded with, "Well your fish aren't guaranteed then because the heater isn't cycled through." So I corrected her and said they were going in my already established tank that I have had set up for 6 months. She ignored me, and when my transaction was finished she wrote on the receipt, "No guarantee on fish." I brought this to her attention and told her AGAIN the fish were going in my already established tank, and she wrote, "Going in 'another tank'," in quotations because she thinks I'm lying about where I'm putting the fish, which I don't believe is her judgment call to make. My family has already submitted a complaint on Sarah before because she is disgustingly rude, unwelcoming, and condescending. I spent over $80 in the store today because I had a $10 off 30 coupon, and I didn't even get to use it because she distracted me with her attitude. In conclusion, I will not be giving Petco anymore of my money. Will be shopping at Petsmart for all my fish needs from here on out. Here's a photo of the tetras in my established tank as well as a photo of the tank I am still setting up. read more

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Omg!!! We went here to get fish stuff for our fish tank and I was looking in the tanks and found two dead fish!! And one puffer fish that was on the verge of dying! Wtf! Clean ur tanks! U guys are a pet store not a fish market!!! I told the sales person and wanted to speak to the manager, this place needs better care, this is a PETS store read more

Petco - Dead fish! - Pet Stores Near Me - Riverside, California

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I just had both my Akitas groomed at Petco grooming - 2 separate days, but had the same groomer for both. I was very pleased with the level of detail Carlos gave both of my dogs! He did an excellent job and I highly recommend him! I will be bringing them back to him! He was very professional and I know they are both a lot of work, but he had them both looking and smelling great! Thank you Carlos!! read more

I got home to read vaccine recommendations and whatever else in brochure after my dog got shots. It was all in Spanish. I'm not Mexican and cannot understand a word of it. My last name is VERY IRISH! So to assume I'm Spanish is shame on you. Don't think I will use this place again. read more

I adopted a shelter pup and he has been my Sunshine My lil guy thinks hes a wolf pup now. I encourage Pet Adoption at the local shelters . The Dog Shelter on Van buren would be stoked to see him happy+ brave - Pappi is definitely adjusting very well. Let me just say..... my sweet pup is not feeling the leash or the harnass on his body. He had already bit through the first harness(( omg )) and he chewed that up.... Lol Dogs gotta do what dogs do The staff was very polite . Thank you Petco. You made a great experience today. read more

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Over the past year or so, I have been training a Goldendoodle puppy to be a service dog. Since Petco does a lot to support service dog organizations in the area, I try to support Petco with my business. I most often use the Riverside location on Tyler. I have spent several afternoons and evenings at their puppy playtime, which is a great opportunity to allow your puppy to learn how to socialize with other dogs. I especially like the puppy playtime, because it tires my busy boy out and because the playtime is supervised by a dog trainer. I like this, because the trainer is able to nip potential problems in the bud. I also attended puppy training classes at this Petco. I was very satisfied with the course. The instructor was knowledgeable and the class sizes were small. I have also used their grooming services at the Tyler store. Since my puppy already viewed the store as a happy place, taking him to the groomer was a positive experience. I have had my puppy groomed at the Tyler store three times. The first two times I was satisfied with his groom. The third time my puppy's neck got cut. Although I am not happy about the injury, Petco has been very decent in how they have managed this situation. They have provided products to treat the wound, offered to pick up my puppy's vet bill and will be providing me a refund on my groom fee. I believe my puppy's injury occurred because the groomer was working the grooming department totally solo. My puppy was the last dog of the day, the groomer had to be fatigued from a busy day. I am not happy about my puppy being injured, but am please with how Petco managed this issue. read more

Petco - Wound on my puppy's neck - Pet Stores Near Me - Riverside, California

Shame on you, Petco, for not having a community board for list and found pets! This location is Ok, but it's not the greatest. A little expensive, but a good selection of dog food and toys. read more

Wow! Let me start off by saying that I left this place today happier than I have left any other store in a very long time! I went in stressed out to buy some flea medication for my poodle. I have been worrying about this for a while so of course, I wasn't in the best of moods. However, this changed when I came into contact with the wonderful employees of this store. First employee - by the name of Robert - thoroughly explained which flea medication was the best and how to use both the Topical Prevention and the Flea Collar. He recommended some sprays to help clean my couch as well as different brands for different things. He was extremely helpful and was knowledgeable on the products. I hate going places and asking questions to only get a few words in reply and the typical "I'm not sure, check online". Robert was on top of it and knew exactly what he was talking about. He helped me choose my products! Next, I came across Emmett and Katie. Emmett was awesome!!!!! He price matched some items and I was able to get a better deal than if I were to use my coupons. Money's been kind of tight lately so I was so shocked when he was able to save me at least $40! He was great at customer service and made my father and I feel right at home. He explained in more detail how to work this flea medication and recommended the best product for ya. This is where Katie comes in! Katie was a super awesome addition to this experience. Her and Emmett actually spoke to you, not "at" you. They really treat you like a human here rather than a robot like most places. We laughed and shared stories about pets and I left with a really good vibe from them. I will be coming back to this location for all of my pet needs in the future. Thanks Petco! read more

Staff was helpful to my friend and I today. The cashier Sasha was even nice enough to price match a fish tank in store that was listed a bit cheaper on the Petco app. Thank you for your service during this time! read more

Petco - New fish tank ! - Pet Stores Near Me - Riverside, California

Just a crap company all around tbh their corporate level is so cheap and will do anything to cover their asses and save a few bucks rather than actually represent animal health and wellness BS they say they're all about... Do yourself a favor don't buy your animals from these stores go to rescue or adopt it's not worth the stress and hassle dealing with the poor animal health issues due to terrible breeding practices... read more

Stores great but Josie a store associate not so great. She has terrible manners. If she doesn't like her job she should quit!

Best Pet Store Ever!!! My pup loves it too! I get training, grooming and all of my vet care done at Petco/Vetco!

I love coming here. I love to just walk around and peek at all the critters. The smell of the store is phenomenal. I wish I could bottle it up and use it as an air freshener. Another reason why I come here is because I started a new diet (it's gunna sound kinda crazy!) and it requires me to eat dog food. Dog food is cheap and doesn't have a lot of calories. So I come here to stock up. I also have a few cat children that I have to provide for so I buy all their necessities here as well. Overall, fantastic store! read more

I'm so disappointed with my experience at petco. We took our two shih tzu/poodles to get their first grooming. My poor baby is now traumatized, because they cut my dog during the grooming. They claimed he wiggled during the grooming, which I'm assuming MOST puppies do! They had to rush my pup to the animal hospital, and he had to get three staples put in him! Although they paid for the vet bill & compensated the grooming. We still had to pay for our other puppy. My baby now has to wait ten days to get his staples out & cant enjoy playing because of this incident. I'm heartbroken that I trusted someone enough to give my pup his FIRST grooming, just to traumatize him! Absolutely horrible. read more

Petco - Pet Stores Near Me - Riverside, California

Went into this store for VETCO to get vaccines for my kitten. Not only were they checking and giving shots to animals right in the open in the back on the store, but it was also unsanitary. I did not see once the vet wash her hands or even put on gloves, and right after, she assisted a dog again didn't even wash her hands. The workers seemed very unprofessional, lazy, and did not even give us any information about the shots my cat needed even when asked, only gave us very broad information instead of recommending what he needed since they are the ones that are supposed to know the best right? Lastly, they weighed my cat WITH the carrier on, which I'm sure it didn't get his actual weight correctly. read more

The store itself is not bad, the people are always super friendly and helpful, it's pretty well organized and easy to find things. My complaint is in the afternoon and the sun blazes through the top two windows above the door so blindingly you literally can't even tell what card you're pulling out of your wallet. Management should consider tinting the window above the door to prevent this, or move the check out to avoid the current " hey, thanks for shopping here now we're going to blind you" before you go situation. read more

I asked for help in the reptile section. The employee came back there, asked me what I needed help with and walked away. He was talking on his phone, wandered back out of the section and disappeared. I found what I was looking for on my own read more

Petco used to provide the best grooming services around for perfectly acceptable pricing. At this point, their pricing is out of control, and their services have been cut back, so I'm officially getting less and paying almost double. I love my groomer, but at these prices, and the limitations their corporate offices have put upon them, I'm afraid I am going to start looking elsewhere for grooming services. read more

The customer service here is really terrible. I went to exchange something and they would not even give me store credit in spite of complying with their policy. I spoke the the team leader and they called the general manager and they all said no. That doesn't seem right! They give you a smile but you know they are being cynical based on how they treat you. read more

This is for the grooming department. I had called them to make sure they did walk ins for nail trims. The guy who I spoke with said yes nail trims are walk ins only and you have to get here before 7:30 to give us enough time. I said thank you I will be there before 7:30, I got there at 7:20 pm and the girl in the grooming salon said she wasn't available and Kyle I believe his name was has just left. They didn't take my dog and wasted my time, they could've just said they were too busy tonight instead of saying to be there before 7:30 pm. It was so irritating. read more

I came in today to get some grooming stuff for my dogs and I got help from Carlos. He's a groomer and because of how helpful he was I will now be getting my dogs groomed at this location. He's so knowledgeable and super helpful! read more

The manager was very rude and I lost my reciept and was toldI couldnt retyrn my items because she went in the back room and said that she "checked the recent sales" of the items I was returnsing and said that there was no record of any Petco in riverside county selling any of the otems I was returning in the last 60 day... Somehow I find that unbelievable because its not like I had 1 of a kind type items. It was just a couple different types of dog treats read more

Yesterday I went to this store for the second time in less than 2 weeks to get some dog food. This will be last time I come to this store because both times I left with nothing because they did not have any in stock or told me to get different items which I did not want. The store is small and many areas look empty because they do not put in new stock. I love going to stores over online but now I might have to for my dog food or try different pet stores. read more

My fur babies have had their spa day here and they seem very happy when we come for them, and they do a great job..

David C is the worst retail manager I have ever experieced in my life. I had a full shopping cart, and was waiting to get fish while David was getting fish for another customer. My turn came, and at 7:30PM he told me he was too busy now and it was time to close the store. I was shocked. I said if he needed to take care of something more important I could wait a few minutes. David said no, I couldn't purchase any fish because he was understaffed, had to close the store, this is how he was trained, and was going to stay 2 hours after closing as it was. I could of had my fish by the time he listed all his excuses, and if he was already planning on staying 2 hours after closing, what's another 2 minutes for a customer with a full shopping cart? I can't believe I have to leave a review this bad. David needs a job that doesn't involve interacting with customers, because his lack of common sense is astonishing. I have a lot of pets and was about to sign up for Petco Pay, but that will definitely not be happening. Petco just lost a lifetime customer. Get your head on straight David, and thank you for wasting my time driving to the worst customer experience I have ever had. Good luck. read more

I was thoroughly embarrased today by the Mgr. Charlotte and was told that if I couldn't be patient and calm down,that she would void my sale and adk me to leave.For 3 weeks I've tried to use my coupons,but the computers were stuck on loading . I graciously said fine I'd call CS and use my rewards another time.it happened again and was told to be patient .I think 3 weeks of patience is enough,and Charlotte needs some CS and People skills re-education. Thank You read more

I took my Maltese in for a grooming and Levina did an excellent job. Definitely be coming back soon. read more

Petco - Pet Stores Near Me - Riverside, California

Came into this store tonight had a fantastic visit. The store looked clean and well organized. We bought 2 guinea pigs, a home for them and all the other fun things to go with it. We were checked out by Trevor he was so informative about let us know the ropes about having a guinea pig. He was super friendly and professional! Thanks for all the great information and helping us out today! read more

We recently got a rescue. A very large dog with many issues. The employees are not only Kind to our dog but very knowledgeable of products and information relevant to our concerns. Nicole, in training has been so successful training us as well as our dog that we're signed up for the second set of classes for adult dogs. We've had our dog groomed here recently and was very impressed with how much time Brandi took getting acquainted with our dog getting to know the quirks and fears he demonstrates. Overall, so very happy we come here. I hate mentioning names of employees without including all as each one has been so helpful in our transitioning, after 30 years with no pets, back into pet lover mode. Thanks to you all at this Petco location read more

I can tell DO NOT to take your PET to be groomed. Over the years i have taken my pets here stopped for two years because the service and the ability for them to keep appointments or schedules. Today the Manager Sarah is the high scale of rude manager she should lose her job. I have an appointment for both dogs (after waiting a month) took the first dog . The second dog they turned away because they said it would take too long to groom but could schedule in another month. I spoke to the manager of the store and she blow me off to talk with Sarah. She then said come get your other dog what terrible person to put a dog in a cage and after 1/2 said come get your dog. I can only think what my dog would have through with SUCH EVIL PERSON. We ask for their corporate office which was a number to know where it was their It DEPARTMENT. I would tell you friends and family to state away and NOT go to PETCO Riverside Tyler. I find out their corporate office and demand someone to take action. read more

My husband bought some menos there on Sunday, and since he put them in the fish tank everything has randomly, and suddenly died. I called to inform the manager but she didn't seem to care. We now have to empty the water in the tank and fill again with new fish. Not the best customer service or product. M read more

Would like to say thank you to Joe for the puppy class. He was a great trainer and Callie and I had a great time! Would definitely recommend this class. read more

Husband bought fish here without my consent and they infected our tank with ich. Basically the next day I saw the spots all over the Petco fish. Our fish were still ok but you know how it goes now I have to treat the entire tank. Don't buy fish here. read more