The staffs were all nice and professional in their services ... Mr randy was also super helpful …read more. dude deserves a raise

My recent experience at the PetSmart Hotel was deeply disappointing. The level of care and…read morecommunication fell far short of my expectations, leaving me genuinely worried about the welfare of my pet. The staff appeared inattentive and dismissed my concerns rather than taking them seriously. Given the cost, I expected a much higher standard of professionalism and customer service. Due to this experience, I will not be returning and cannot recommend this location to other pet owners.

How smart is your pet? Smart enough to know these prices are far too high, hopefully…read more The Richmond PetSmart is pretty good, but it's gotten a lot more expensive over the years which is why I lowered it by a star. We can't really afford shopping at PetSmart and Petco anymore, but we still like them and we still come in here to check out what's new and also get certain items that we can't get anywhere else.

Took my golden to get groomed by sebastian and had a great experience!! He did such an amazing job…read moreand made her feel so comfortable! 10/10 recommend!!!

I had a very disappointing experience at PetSmart today. I came in to buy food for both my dog and…read moremy cat and ended up spending around $200, so clearly I was a paying customer. While shopping, I asked one of the cashiers (I believe her name was Jessica) if she could provide the restroom passcode. She told me she would send someone right away. I waited over 10 minutes, and no one ever came to assist. After finishing my purchase, I asked again and was told that the restroom is only for customers. That response was frustrating, considering I had just spent a significant amount of money in the store. I even asked, half seriously, how much I needed to spend to actually be considered a "customer," since no one had helped me. It's not really about the restroom itself it's about basic customer service and follow through. Being told someone will help and then being completely ignored is unacceptable. Very disappointing experience. If this is how customers are treated, it really makes you question the level of care and attention given overall.

Absolute disaster! Tren was the groomer. You'd think she…read morehadn't even been groomed at all. She came back with dirty face, dirty ears, a cut paw. This guy doesn't know what he's doing. Even the fur between her paw pads hadn't been shaved. What a waste of time and money. I had to take her to another groomer to get her fixed. Buyer beware of kindness talk but no real skills to be grooming dogs. And because of his terrible skills my girl had to suffer with a cut paw pad for two weeks after.

This location seems to have better items than the one in the memorial area. Good customer service…read moreand product quality.

Came in for my daughters Christmas gift - hamster…read more They wouldn't sell us one after she saw we wanted the princess hampster cage... She recommended the fish tank... we said ok that's fine She said well no you have to get the $100 one ... I said well I will look on market place and get just the $35 one and get one one market place today (20gallon). She then said no you have to buy it first then come back.... Got a manager ... "we have the right to refuse" ... They're in the wrong industry and should be at the shelter if they feel this way. You sell a cage - for a hamster and refuse my purchase cause I say I want it until I get bigger?? I'm doing everything they ask except buying a $100 fish tank.... While they're currently living in a 20g one there ... oh "she is that big cause she has been here for a while" IN A 20g tank.... And you won't sell her ... make this all make sense Now have a baby girl balling whole way home cause we promised her today would be the day.

Had a wonderful experience shopping here. I was looking for some training treats for my precious…read morepup and I found a variety of treats here. There were also small dog toys on clearance throughout the store, and I picked up a few to surprise my pup on the next upcoming holidays (have to hide it from her!!). The plush dog toys were so small but cute, and my pup loves the smaller dog toys. I ended up also picking up a Plato Dog's Salmon Treat and a Etta says Dog Treat Yummy Stick. There were a lot of other specials like buy one get one 50% off as well. Will have to drop by to see what other things I can find! Glad I got to visit this store. I'm a fan!

I love supporting local businesses. Staff is friendly & helpful. I had to dogs groomed there…read more Shawntell did the grooming. She did a great job!

Seven, Doug, and Stacey at The Kn9neVibes Team didn't just train my service dog, Raphael --they…read morehelped transform both of us into a confident, capable working team. When we started, Raphael and I were struggling with public access skills and overall confidence. The Kn9neVibes Team immediately understood what we needed. Their methods are respectful, practical, and customized to both myself and Raphael. They taught with patience, broke skills into manageable steps, and supported us through every challenge. Our progress was undeniable. At our first big event--Houston's Comicpalooza 2025--Raphael confidently navigated through 14,600 attendees. Not only did she stay focused, but she also alerted me to an oncoming medical episode. That moment proved how far we've come. After recovery, we even got to meet Cheech and Chong! If you need a trainer who understands the deeper purpose of service dog work and how to empower both dog and handler, look no further. The Kn9neVibes Team gets it--and they'll help you get there too.

Kn9ne Vibes dog training was highly recommended to us by a friend. When I say they helped our dog…read moreTitan I mean they really did! He went from being an anxious wreck and reactive to being calm and less reactive. It truly was a night and day difference. Now I can confidently take him out and about and not be worried if he'll be stressed or react.

Employees helpful trying to find a flotation jacket. Needed for grand dog sitting at our house on…read morelake. Found cheaper jackets in the back of store too

My daughter was looking for the Honest Kitchen dog that is made by Petco. All the locations in my…read morearea were out and they have been for a while. Being a sweet mom I told my daughter I would drive 20 miles to go pick up 2 bags of dog food for her and her doggie. I arrived to do the curbside pick up and they loaded it right up into my car and away I went. I was happy with the whole pick up process and customer service before driving there to make sure they had the dog food before I drove there. I would do the curbside pickup here again.

Contacted Sparkling Pets after my previous mobile groomer stopped being responsive. Had an appt…read morewithin a few days. Alex came out today just after both dogs ran thru muddy flower beds. They were a mess. Alex was very kind to them and had them cleaned and groomed and back in the house in about an hour's time. They were both happy, clean and looked great. Will absolutely continue to use Sparkling Pets and Alex for our monthly grooms.

I don't usually leave reviews, but I felt this needed to be shared. I was very cautious about who I…read morechose to groom my goldendoodle--he's not the easiest dog to handle, and I've always been protective about who works on him. I reached out to Sparkling Pets after my aunt recommended them, saying they did well with her doodle. Unfortunately, my experience was extremely upsetting. When the groomer returned my dog, he was actively bleeding from his ear. His face and coat were smeared with blood. The groomer told me it happened while brushing and claimed the bleeding would stop and then start again. She also admitted she couldn't get it to stop. I would assume a professional groomer would have the proper supplies on hand to handle situations like this. Instead, I had to apply cornstarch myself to stop the bleeding. Accidents can happen, but the way this was handled was unacceptable. The fact that she handed me a visibly bleeding dog and didn't seem to have a proper solution or show serious concern is deeply troubling. When you pay a professional, it's because you believe they'll treat your pet with the care and skill you would--or better. That was not the case here. Never again. I do not recommend Sparkling Pets to anyone who values their pet's well-being.