Amazing, they did really well!! I took care of my baby and he smelled so good and really happy.read more

We couldn't be happier with the grooming services! Victoria was incredibly friendly, patient, and…read moreclearly loves animals. Our pups look amazing, smell fresh, and seemed completely relaxed and happy afterward. Victoria paid attention to every detail and even took the time to ask about our dog's needs and preferences. It's such a relief finding a groomer we can truly trust with our fur babies. Highly recommend to anyone looking for caring and high-quality dog grooming services!

This is a fabulous store for your fur baby!!! It has all kinds of goodies and a great selection of…read morefood and toys. They are always friendly, and attentive. Great place to shop for your best friend!! Go check them out!!

Extremely disappointed with the new owners/management. I've been bringing my dog here for over 6…read moreyears with no complaints. Now there are new owners (for a couple of years now) and our favorite groomer Rolisha is no longer there. My mom dropped Coco off and I was on the phone when she told them we did not want a low cut. I then had my mom go back in and I spoke with the groomer myself on FaceTime asking if the cut number they told my mom would still leave Coco fluffy since I did not want her hair low. We were assured by the groomer that she would still be fluffy! When I went to pick her up, she had a low cut. I called back (for the first time ever) to speak with management and let them know my disappointment with the service. Instead of being understanding and trying to come to a resolve, the manager/owner was extremely dismissive and argumentative, saying that the groomer told us the number and we agreed. Once I explained (again) that we explained several times we did not want a low cut and wanted her fluffy, she switched the narrative saying they had to cut her low because of matting. In the past if matting was an issue, I would get a phone call from Rolisha or the front desk explaining that and requiring me to approve the lower cut. After going in circles, I was over it and just them know how disappointed I was that they took no accountability. Again, in over 6 years this is the first phone call they've ever received from me. Extremely disappointed in the owner/management and lack of accountability. I really wish I would have gotten Rolisha's information before she left!

I recently had a disappointing experience at Pet Evolution Richmond with my dogs during their…read moregrooming appointment. When I picked them up, I discovered a cut on one dog's paw that was bleeding, along with a cut on the right side of my other dog's eye. I wasn't informed about these injuries at the time of pickup. While I understand that accidents can occur, I would have appreciated a heads-up. Initially, I thought the blood on the car seat was from menstruation, and I only noticed Malu's injury after we got out of the car. This was the first time we encountered such issues, and it would have been helpful to be notified that both dogs had cuts. I attempted to call for clarification and sent two emails and text messages, but I never received a response. I would appreciate at least a call back as I haven't heard anything at all.

If I could give this "business" zero stars, I would. This was my first visit to Pet Evolution and…read moremy absolute last! Before scheduling an appointment, I asked for a groomer who worked well with senior dogs and who would be patient and gentle. My 9 pound 15 year old dog had just had dental surgery the week before, so I instructed Randy to not wash her face, brush her teeth or touch her mouth. I just wanted him to bathe her and tidy her up around her rear and legs. I came to pick her up about two hours later and she was not ready. I waited another 45 minutes or so and was asked to pay before Daphne was brought out. The attached pictures is how she looked when I picked her up. Roland, the manager said that Randy was not able to cut her hair because Daphne was resistant. He stated Randy attempted to muzzle my dog and she bit him but I never saw the bite marks in person. Daphne had just had all her front and bottom teeth extracted and could barely chew at this point. I called the owner and he met me at the store. He would not allow me to speak to Randy in person and said Randy was in the back and did not want to come out. I asked to see the bite marks and he showed me a picture of four puncture wounds but there was no face in the picture. Daphe could not have done this amount of damage. When I went to pick up Daphne, she yelped and walked away from me. Her tail was between her legs and she was visibly shaken and scared as you can see in the pictures. The owner gave me money to get another groom, but for the rest of the day until the next morning if I attempted to touch Daphne around her neck, she would yelp. I had to make her come from under the bed to use the bathroom and she only did that one time. I stressed to the groomer not to touch Daphne's mouth because of the dental surgery and he attempted to muzzle her and apparently rough handled her trying to get the muzzle on causing pain to her neck. I contacted the owner that evening via text but he did not respond. The next morning I took her to the ER where they said there was trauma to her neck. The morning before the grooming appt. Daphne went to her dental follow up and did not react at her when the vet, tech or myself picked her up. It was not until after her visit at Pet Evolution, that she responded negatively to touch. I called the owner back after the ER visit and left a message but to date, he has been unresponsive. My dog has been on pain meds since her visit on March 16th. She is getting better but went through a lot of pain over this man who rough handled her. Daphne has been getting groomed for over 12 years and she has never been turned away for misbehaving or resisting a bath or cut. I am livid at this groomer and establishment and feel that they should be responsible for vet costs. The owner, Harry, has blatantly disregarding me and this matter. Anyone who treats customers like this deserves to be out of business. I hope every customer thinking about giving Pet Evolution their business will think twice before doing so.

Had my Goldendoodle groomed there... he came back with cuts scratches all over him. I've never had…read morethis happen to him. He did have some matting which was discussed but to literally cut him on his belly and around his eye and neck!!!!! . I am seriously considering taking action. DONT TAKE YOUR PETS HERE. RESPONSE TO OWNER. I take very good care of my GOLDENDOODLE. Also to make an assumption that he isnt taken care of is ridiculous. You should have my address. If not my phone number. Come by and check!!! you have plenty of reviews here and on google stating the same harmful treatment so that speaks for itself. And for an owner to only respond to the negative Says alot too. You should be shut down.

Took two of my 6 month old kittens to get a bath and nail trim. Price was fair, about 65$ each cat…read moreplus tax; the time wasn't bad. Around two hours turnover time to get both kittens done; however when I received them they did seem a bit different. My kittens are usually very active and run around (due to them being kittens of course); however, when I got back home. They seemed very down and very sluggish. Barely ate any lunch and have been very slow and not their usual selves. My girl cat has even started to hiss at his brother but this could be due to the cologne used on him. I'm not sure what happens behind those closed doors but I know my kittens are not like this. I hope they return to their normal selves soon.

Renee and her staff were great with my two anxious fur babies. They were able to accommodate a late…read morereservation for boarding. I have an anxious Yorkie that hates to get her nails done and Renee had no problems working with her. Highly recommend for grooming and boarding!

Renee is the owner of Another happy pet. She has converted part of her home into this grooming…read morebusiness. I called on a Sunday and got my pup in that Tuesday! I had work but she worked with me so I could drop him off earlier than normal. She took the time to meet me and Ollie upon our arrival. I called that afternoon and picked him up. Ollie seemed to have lived his time there and looked fantastic. He is a 20 lb yorkie/schnauzer mix and she charged me $48 for a bath and grooming! Great quality and supporting a local business!

They've always done a fantastic grooming for our Cavapoo Copper. We've been going there just about…read moreevery 6 weeks for 2 years now.

I found this place online when I googled Goldendoodle grooming near me. I decided to give it a try…read morebecause I had gone to Petsmart previously and was honestly unhappy with that experience. I'm so glad I found this spot! They are amazing with Goldendoodles and the lady which I believe is the owner was so friendly. I didn't give too much direction on how I wanted his haircut and kind of was worried that I should have said something. But nope, not needed! He came out absolutely perfect. When I went to go pick him up, I also saw a doodle leaving and another one getting groomed. Safe to say they are doodle experts! I rarely give reviews but I was very happy with this place and felt like they deserved it.

Nola had " SPA DAY" with the ladies at Big Bubbles, came home gorgeous as EVER! Thank you for…read moretaking care of my lil princess.

Absolutely love this place ! my dogs always come back smelling good and looking so adorable…read more everyone treats both my puppies with so much care .we're gonna continue to come back !

The groomer did a perfect job on my cat Cutiepie. They will be my groomer from now on. Prices…read morewere right. Only hiccup is she didn't speak English. We had to call a friend that could translate. But so many computer programs that this should not be an issue.

Jennifer always does a stellar job! She is professional, friendly and communicates well with…read moreclients and pets alike. We truly appreciate her service.