Had my two dogs nails clipped at my house using the mobile van. Very punctual and communicated well. Both dogs were happy and relaxed with the groomer. One of the dogs has been very anxious and reactive with nail cutting at Petsmart but this time no problems at all. Would be very happy to use Pet Evolution again. read more

I recently had a disappointing experience at Pet Evolution Richmond with my dogs during their grooming appointment. When I picked them up, I discovered a cut on one dog's paw that was bleeding, along with a cut on the right side of my other dog's eye. I wasn't informed about these injuries at the time of pickup. While I understand that accidents can occur, I would have appreciated a heads-up. Initially, I thought the blood on the car seat was from menstruation, and I only noticed Malu's injury after we got out of the car. This was the first time we encountered such issues, and it would have been helpful to be notified that both dogs had cuts. I attempted to call for clarification and sent two emails and text messages, but I never received a response. I would appreciate at least a call back as I haven't heard anything at all. read more

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There is no way to express how happy I am with this store. The front desk staff and groomers are fantastic. I have been bringing my dogs and numerous foster cats here since they opened a few years ago, and they have always treated me and my animals with love. Gloria and Dana are my pets groomers and my animals are always happy when I drop them off and when I pick them up. They are always so clean and the staff is in constant communication with me. One of my dogs is animal reactive, but they accommodate his needs and we schedule grooming days that will not interfere with other customers. After reading some of the negative reviews, I was really disappointed in what people were saying. The world doesn't revolve around you people. Mistakes and cancellations can happen in business, and in life. Get over yourselves! This place is great and you people should definitely use them for their pets needs. read more

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If I could give this "business" zero stars, I would. This was my first visit to Pet Evolution and my absolute last! Before scheduling an appointment, I asked for a groomer who worked well with senior dogs and who would be patient and gentle. My 9 pound 15 year old dog had just had dental surgery the week before, so I instructed Randy to not wash her face, brush her teeth or touch her mouth. I just wanted him to bathe her and tidy her up around her rear and legs. I came to pick her up about two hours later and she was not ready. I waited another 45 minutes or so and was asked to pay before Daphne was brought out. The attached pictures is how she looked when I picked her up. Roland, the manager said that Randy was not able to cut her hair because Daphne was resistant. He stated Randy attempted to muzzle my dog and she bit him but I never saw the bite marks in person. Daphne had just had all her front and bottom teeth extracted and could barely chew at this point. I called the owner and he met me at the store. He would not allow me to speak to Randy in person and said Randy was in the back and did not want to come out. I asked to see the bite marks and he showed me a picture of four puncture wounds but there was no face in the picture. Daphe could not have done this amount of damage. When I went to pick up Daphne, she yelped and walked away from me. Her tail was between her legs and she was visibly shaken and scared as you can see in the pictures. The owner gave me money to get another groom, but for the rest of the day until the next morning if I attempted to touch Daphne around her neck, she would yelp. I had to make her come from under the bed to use the bathroom and she only did that one time. I stressed to the groomer not to touch Daphne's mouth because of the dental surgery and he attempted to muzzle her and apparently rough handled her trying to get the muzzle on causing pain to her neck. I contacted the owner that evening via text but he did not respond. The next morning I took her to the ER where they said there was trauma to her neck. The morning before the grooming appt. Daphne went to her dental follow up and did not react at her when the vet, tech or myself picked her up. It was not until after her visit at Pet Evolution, that she responded negatively to touch. I called the owner back after the ER visit and left a message but to date, he has been unresponsive. My dog has been on pain meds since her visit on March 16th. She is getting better but went through a lot of pain over this man who rough handled her. Daphne has been getting groomed for over 12 years and she has never been turned away for misbehaving or resisting a bath or cut. I am livid at this groomer and establishment and feel that they should be responsible for vet costs. The owner, Harry, has blatantly disregarding me and this matter. Anyone who treats customers like this deserves to be out of business. I hope every customer thinking about giving Pet Evolution their business will think twice before doing so. read more

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I did a walk in with my dog for the first time here, and we had an overall good experience. I was worried since my dog is reactive with other dogs, but she did better than I thought. Sign up was quick and easy, and we had to provide our dog's rabies vaccine record. We selected the tidy up which included the bath, nail trims, ear cleaning, face/paw/sanitary trims. Alisa took care of all of the above with my dog and did a great job! I had wanted to do grooming for my dog too, but the groomer was all booked that day, and I didn't want to wait so we just did the tidy up, which we are happy about. My mom and I were pleased to see how our dog looked after. While waiting, we were offered water and coffee and walked around to see what is in the store. The store seems to offer a lot of items, and we also got free samples of dog food. The staff and owner were all very nice and approachable. I understand it's necessary for the store to sell items, but as first time customers, it is somewhat a little overwhelming to hear about all the products, especially when I wanted to see my dog experience the process. I definitely would still love to go back again for the tidy up and also try the self cleaning and grooming in the future for my dog. read more

Pet Evolution - Pet Stores Near Me - Richmond, Texas

Booked last night through their website for 5pm grooming. Got a call saying that their groomer called out and that they do not do grooming services at 5pm because that's when they clean up. Does not makes sense to have the 5pm option on their website. read more

Pet Evolution - Time slots on website - Pet Stores Near Me - Richmond, Texas

If you are looking for nice people to chat with because you are bored, this is the place to go. If you are looking for a reliable, top notch place to have your pet groomed, give this place a miss because they won't miss you and your business or money! Last two appointments for grooming, the groomer was an hour late. They open at 9. Appointment was at 9 and made by Roland the manager but the groomer has Monday morning car troubles and arrives at ten. Obviously, my time is not important to them otherwise, someone might buy that groomer an alarm clock and set it for her to get up an hour earlier. Very rude and inconsiderate! Plenty of other places to go and spend my money and be treated with respect. At least if they make you wait an hour they should give you a place to sit. read more