Mel is one of the most caring and sincere people I have ever met, first off…read more Second. She is extremely talented & loving towards the dogs she grooms and their owners. I've been coming to Mel for many years. When my mother passed away and I wasn't sure where one of my dogs was going to go, she offered to take him in while I figured it out. She's more than a groomer to my family. She's becoming more of a friend to us each time we see her.

We have been taking our boys to Mel for over two years and would not consider switching for…read moreanything in the world. Prices are competitive and the attention to each dog and to grooming requests is SUPERIOR. By appointment only.

Renee the Owner the new company was EXTREMELY rude to my Granddaughter. We were seeking a full…read moregrooming for 3 puppies. While my family and every one that I can influence will never use TLC again; My hope is that a customer service training will be provided for all employed.

Eh. She cut my dog's nails, but she totally didn't even cut the back paws. She cut them while I…read moreheld my dog in my arms and it was only $3. I guess that's as good as it will get for $3! When I went to my vet the next day, they offered to cut my dog's nails. I informed them that I just got it cut yesterday and she said well she didn't cut them all that well and that she completely missed the back paw nails... I didn't even notice until my vet said something... :(

Amazing, they did really well!! I took care of my baby and he smelled so good and really happy.read more

We couldn't be happier with the grooming services! Victoria was incredibly friendly, patient, and…read moreclearly loves animals. Our pups look amazing, smell fresh, and seemed completely relaxed and happy afterward. Victoria paid attention to every detail and even took the time to ask about our dog's needs and preferences. It's such a relief finding a groomer we can truly trust with our fur babies. Highly recommend to anyone looking for caring and high-quality dog grooming services!

I am NOT a fan. I took my dogs a few times even though I wasn't impressed with hopes that it would…read moreget better (the location is so convenient!) but it got worse instead of better. The girl that works there could barely explain the package options much less answer any questions I asked. She left much to be desired in terms of professionalism and politeness. She wasn't terrible but seemed like a moody teenager who didn't really want to be there (which could very well be the case) but can I please get a smile and some complete sentences occasionally? The dogs always seemed stressed when I picked them up but the girl insisted that I had to leave them almost all day for a basic groom. I decided not to go back after I went to pick them up last time and there were urine puddles in the dog area that she wasn't even aware of. If they hired someone else, I would consider going back.

Excellent. Amber now has a mobile grooming van. My doggie hates the groomers but likes Amber…read more She makes him always look cute.

I grew up in Richmond/Rosenberg and have been coming here for my vet needs with all my animals over…read morethe years. The staff is always very friendly and I do feel like my babies are in good hands. Dr. Williams and Moore have always been amazing and seem to genuinely care, are gentle and very knowledgeable. The staff gives helpful advice and talks through things to make sure you understand what's going on with your pet. There is sometimes a wait, but I understand how things can be at times with pets so I am patient with them. It's always fairly clean and they offer boarding and grooming as well. Also, they have extended their hours which is really helpful for pet parents who can't get out of work early enough or have a late emergency. Always recommend this place and I will always visit here first with any animal needs I'll need in the future.

Lots of young and energetic folks on the staff. This was my first time here and I brought my…read morefriend's dog for shots. Took about 15 minutes for everything. The place is huge in the inside and lots of parking space.

The groomer did a perfect job on my cat Cutiepie. They will be my groomer from now on. Prices…read morewere right. Only hiccup is she didn't speak English. We had to call a friend that could translate. But so many computer programs that this should not be an issue.

Jennifer always does a stellar job! She is professional, friendly and communicates well with…read moreclients and pets alike. We truly appreciate her service.

This is a fabulous store for your fur baby!!! It has all kinds of goodies and a great selection of…read morefood and toys. They are always friendly, and attentive. Great place to shop for your best friend!! Go check them out!!

Extremely disappointed with the new owners/management. I've been bringing my dog here for over 6…read moreyears with no complaints. Now there are new owners (for a couple of years now) and our favorite groomer Rolisha is no longer there. My mom dropped Coco off and I was on the phone when she told them we did not want a low cut. I then had my mom go back in and I spoke with the groomer myself on FaceTime asking if the cut number they told my mom would still leave Coco fluffy since I did not want her hair low. We were assured by the groomer that she would still be fluffy! When I went to pick her up, she had a low cut. I called back (for the first time ever) to speak with management and let them know my disappointment with the service. Instead of being understanding and trying to come to a resolve, the manager/owner was extremely dismissive and argumentative, saying that the groomer told us the number and we agreed. Once I explained (again) that we explained several times we did not want a low cut and wanted her fluffy, she switched the narrative saying they had to cut her low because of matting. In the past if matting was an issue, I would get a phone call from Rolisha or the front desk explaining that and requiring me to approve the lower cut. After going in circles, I was over it and just them know how disappointed I was that they took no accountability. Again, in over 6 years this is the first phone call they've ever received from me. Extremely disappointed in the owner/management and lack of accountability. I really wish I would have gotten Rolisha's information before she left!

Everything always goes well. The staff are incredible kind and compassionate. Dr Mandola is…read moreexcellent. He always takes good care of my pugs.

We went get to get annual shots for our 1 year dog. Ask for Dhpp, bordetella, and rabies. To…read moremajor reasons why we won't be coming back. 1) When they called for your dog, the Vet took her and didn't allow us to come in to ask any questions and confirm what she needed. As a result she didn't get Bordetella. 2) They didn't give us the rabies tag I understand its our duty to verified, but they need to be more detailed with administering the shots and providing proper documentations/tags. Who knew exactly what she received? Hard pass...