I came here to use the vet shot clinic service. The prices seem a little high compared to other places, but they have lots of appointments each week at all the locations. The wait time was fairly short with an appointment. They accept walk ins depending on their availability and no shows read more

I'll start with the positives. The staff are friendly and obviously care about the animals. Customer service is great. However, the staff are also limited by the realities of working in pet retail. Are they doing their best to care for the animals? I'd say yes. Is it enough for the animals to stay healthy? I'd say no. As an experienced fishkeeper, I want to provide a 'buyer beware' for the local hobbyist community. The aquatic systems are being pushed past their biological limits. I observed overstocking in the fish tanks into 'ammonia spike' territory. Some of the fish have clamped dorsal fins. Petco is also keeping larger koi fish and faster comets together with smaller fancy goldfish. This creates too much food competition and stresses out the slower fish that struggle to get enough to eat. If you've ever purchased a fish here that dies shortly afterwards, these are likely some of the reasons: toxic water levels, starvation, and conditions you won't see until the fish you've bought dies a few days later. A 'Wellness' brand should know that fancy goldfish require stable parameters and specific GH/KH levels that a centralized big-box 'loop' simply cannot provide. If Petco (not this store, but the corporation) can't manage the basic science of a fish tank, I certainly don't trust them with my cats' specialized diets or needs. If you need basic cat and dog supplies, Petco is fine for that. It's the "Walmart" of the pet retailer world. But for serious specialized fish care? Save your money and get your fish and supplies from a reputable retailer who doesn't treat live animals like disposable inventory. Or better yet, adopt from another hobbyist who can no longer care for their fish. read more

I emailed the customer service email like they asked and 9 months later I still haven't heard back.

3/17/25- First time stopping in.. Closer to my house- Wanted to check out the koi- Very surprised they had a nice tank with colorful koi.. Definitely would buy the smaller ones next time.. read more

See all

We briefly stopped by Petco because I was in search for a birthday cake/pie/treat for my dog. Unfortunately, we only found the birthday-cake-flavored dog biscuits (close enough, I guess). The store was fairly neat and orderly, and the shelves were fully stocked with a huge variety of different items. The employees were courteous and their prices were the same as their competitors. Overall, we had a plesant shopping experience. read more

Petco - Interesting display of animal figures - Pet Stores Near Me - Reno, Nevada

What a great employee they have in Shirley!!! She was so helpful and took the time to explain how I could save money by enrolling in their savings program. Thank you Shirley, this with help with my monthly purchases!! read more

I mostly go here to refill my cat litter. But I noticed last time (nov 12th, 2025). That there were zero 0 shopping carts. I asked the clerk where they were and she said "they all got stolen". So let's see 4 x 30lbs of litter = 120lbs to carry out of the store because not carts. Please do something about the no carts thing. Or I just might need to find another store or just have it delivered by Prime read more

The selection of items is very poor. Very little staff to assist you. Spent a long time trying to find what I needed and then there was no true selection to be had. read more

I came in to buy crickets for my leopard gecko. ALL the boxes of crickets were covered in their own poop and all dead and twitching. I asked to see if there any live ones in the back and the guy in the front said, "Yes but I'm not taking them out you can buy the dead ones". My lizard only eats live crickets and especially won't feed my own pet pooped covered crickets. I had to go to PetSmart and good thing I did because they were cleaner and had hundreds of crickets that were alive and not in boxes. Overall GO TO PETSMART INSTEAD!!! read more

Stopped in as soon as the doors opened. I was looking for a product I saw online that helps calm your cat. They had the larger spray bottle but not the small one. Since I've never tried it and it wasn't inexpensive, I asked Bridget if I could bring it back if it didn't work. She confirmed that I could, so felt comfortable buying it. Bridget is always helpful and friendly as she also works at SaveMart. Hopefully it works! read more

You can get everything you need for your pets here except a few special cat food brands like Fussie cat food which is excellent for picky eaters or you need cat food that has NO chx in the ingredients. Tiki cat food has food with no chicken and Petco carries it. Easy to shop and vhevk out from here. read more

Usually come here for fish and aquarium supplies. They usually have a good selection of fish and I've never had an issue w them. Only issue is sometimes service is slow if it's busy. Most likely just understaffed or lazy staff because I see some of them hiding in the room in the fish section. Overall not bad and good place for getting into the fish hobby. read more

The ladies in the grooming department are awesome! The Petco website doesn't allow you to schedule nail trims so I always try to drop in at opening when it isn't busy yet. They have always been friendly and accommodating. Out of the three places I get my dogs nails trimmed, they are the best because they also offer grinding for dogs who have long quicks. It means less frequent visits since they can grind the nails back further without bleeding. The ladies during today's visit noticed I had picked up a cone for my dog and asked what he was having issues with. With constant butt licking, they let me know it is common with anal gland issues in smaller and older dogs. After his nail trim she just quickly checked and expressed out some discharge. It was so nice of them to do that and give the additional information so I didn't have to schedule a vet visit. Now that I know, I will be having that checked at future nail trim visits. Thank you! read more

I bought 4 new koi fish that were diseased apparently because they died within three weeks and also brought their disease to my pond killing 8 more fish I have had for many years, up to fourteen years two of them and when I called to talk to the Petco folks they just said okay, okay, yep, okay, they didn't care in the least bit. No apologies, no inquisitive questions so they could prevent it happening again, no remorse whatsoever. I am in thousands of dollars with draining my pond, medication my pond, transporting all my plants from the pond in order to medicate t pond. I have thousands of dollars invested in those other fish that have died and Petco has nothing to say but okay. I hope you go out of business because Petco! No business deserves to exist that is so careless. read more

Petco - Dead Fish caused by Petco - Pet Stores Near Me - Reno, Nevada

See all

Excellent service Started with the awesome groomer Jenny who our dog loved But it was also the cashier and the manager on duty You can feel the positive vibe among the staff This location is farther than other pet is but we will make the drive for the great service read more

Petco has a good selection of toys and treats. I've come here for years and the staff is always friendly. But PLEASE don't barricade off with boxes and empty enclosures in front of the conures. From someone who knows birds, it's cruel. They're blocked behind boxes and displays and I've seen it this way every time I've come here recently / multiple times. It's understandable needing a place to have boxes but the birds are not having a true and good quality of life in the store as it is, and being blocked away makes it even worse. You can hardly see them and they need interaction. It would be different if they had a few feet of space but it's right against the birds. read more

See all

I went in today for 100 live medium crickets. I got them in a bag with a small carton. When I got home to put them in my critter box majority of them were dead( a whole handful). I spent 17 dollars on live crickets for most of them to be dead which is very disappointing and irritating . read more

This review is based solely on my grooming experience. The store itself gets 5 stars. I booked a groomers appointment a week in advance and confirm my appointment thru text a couple of days beforehand, well, the DAY of, I receive a text at 1:30am on Saturday that they need to cancel my appointment due to the groomer "minor injury" but I can bring my dog to get groomed later on in the week. What a text to wake up to. I decline and I ask them to please figure it out bc I really needed my dog groomed bc I can't take her during the week. They were able to squeeze me in and I show up and they tell me that it will be 4 hours after I share a picture of what I wanted her groom to look like. So I show up to pick up my dog after they call me to let me know she will be done in 20 minutes. They ask me if I wanted to pay before they brought her out to me and I just had a bad feeling about it and say no, I want to see her first. Well lo and behold. She looks almost EXACTLY the way she looked when I dropped her off AND NOTHING LIKE THE PICTURE I HAD SHOWN THEM. At this point I'm furious bc I felt like they were trying to trick me before I paid for the terrible service I was provided. Will never ever be taking my dog to this groomer again. Fortunately the manager Cody was able to help me out when I told him the situation and he didn't charge me for the poor grooming service. So if you had a small dog or Yorkie, stay away from these groomers read more

See all

Had an unfortunate mix-up with Doordash delivering me the wrong food. Doordash themselves were NOT helpful in resolving my issue. However, I want to give a huge THANK YOU to store managers Zach and Cody (that's not lost on me for those of you who raised kids in the early 2000's :D) These two were very understanding, very apologetic, very helpful and did their best to rectify the situation. Though I did have to drive nearly 50 mins round trip to pick up MY order, they made it up to me. Shout out to these guys for their excellent customer service. read more

I love this pet store for grooming! We get the Spa Package for our dog once per month and I'm extremely happy with it. They do a multitude of things with this service besides the usual bath. It only takes about 3 hours when you make a appointment in advance. My Sawyer comes out happy and pristine. He is white so you can see any dirt on him easily...sometimes this is a curse rather than a blessing:) He is always very happy going and coming home so I know they treat him right. read more

Petco - Pet Stores Near Me - Reno, Nevada

See all

Shirley is always helpful and so kind. She always answers all my questions and makes my shopping so much easier. read more

Had a really wonderful experience in the small animal department! Our youngest has been asking for a small rodent, and we all decided as a family it was time to get a family hamster. We went up to a staff member to ask about the temperaments of the hamsters and a gentleman began to ask us questions about our family life and who would be caring for the animal. It was SO refreshing to have a staff member who ACTUALLY cared about the well-being of the animals in their care. He explained they DO turn away people who are buying animals for toddlers only and who don't have plans of all caring for an animal together and I just think that's wonderful and much needed. He ended up helping us find the hamster with the best temperament, handled him for us and helped us pick out the best supplies. We are all so happy to have our new little guy! read more

Normally look to another local spot for our furbabies nutrition but when we caught word that they have JustFoodForDogs and JustFoodForCats- we high tailed it there. Both of which heavily in stock- similar pricing! Makes it easy on us to have somewhere local to retrieve! read more

Came here to look if they had ferrets. Was looking around for toys and at 7:01 a lady worker came up to us and said "hey if you guys are just looking around we are closed so you can just leave." We also weren't the only ones in the store so it was rude. If you're gonna have customers walk in don't plan on kicking them out. Very rude and won't be coming here anymore. read more

Shirley was extremely helpful! I was in the wrong location for a Vetco appointment and she called the other store to make sure I could get in even though I was late! I also forgot my dogs leash, duh, and she found me a nice leash that was on clearance. Thank you very much Shirley. I appreciate your help on my most forgetful day. read more

This place is fine but they need to fix their bathrooms. Seriously, a parent with a kid can't reasonable come in here and spend time

A couple of months ago I got a hamster here. I find that when shopping for live animals like hamsters or mice petco is going to be much better than petsmart. The petco animals are checked up on regularly and their habitats are much cleaner than at petsmart. However, if you are buying pet supplies, I recommend the petsmart right down the street as it's significantly cheaper. This place is exactly what I'd expect from a large chain pet store but I still left feeling a bit uneasy. The wheels and cages they sell for these animals are very small and the employees didn't truly seem to know what hamsters require. I would suggest doing your own research. read more

Petco - Pet Stores Near Me - Reno, Nevada

I am sad to say I must boycott this store. They wanted to charge me 10 cents for a bag! I was told a California company bought them. Well, this is Nevada. Please leave California crap in California. read more

I went into this Petco and right away Cory (General Manager) was extremely helpful and nice. When I got to the Checkout Shirley was just as nice. Overall, it was a very nice shopping experience. I will definitely go back there if I have any pet needs. read more

I took my dog to training at Petco with Sam . My dog is very afraid of everything and she's got her walking in and seeing people and actually gets along with everybody. She says she comes on command lol because Sam helped me figure out how to help her be more comfortable around other people and dogs. read more

INSIDE: To the right of Best Buy. Typical Petco, but this one felt like the shelves were a lot closer to each other with not much aisle space. Like if you had a shopping cart and went down an aisle, then someone coming in the other direction won't be able to get by. It felt claustrophobic, which is even worse when you have a big dog with you. PRODUCTS: Came looking for calming dog greats, and saw 3 options. I feel like Petsmart has more choices, but at least they had more than one option. ADOPTIONS: Sign out front had adoption information, which I was expecting the adoptable dogs to be outside because that's what I'm used to seeing, but turns out they were inside to the right in crates. They were kind of hidden being behind this big white solid fenced training area and behind the treat self serve bar. OVERALL: We didn't end up buying anything. It looked like there were a lot of sale tags on products though. It's just A-OK. I wish the aisles were bigger and they had more selection. read more

See all

It took 6 phone calls, both the store and by pressing 1 for Grooming, to get a grooming appointment for this morning at 9:30am. When I arrived there is a sign on the door with instructions to call for curbside meet with the dog. I called twice, no response. Finally, the one person working the register saw me standing out there and let me in to the grooming area. I waited, in total, about 12 minutes. I finally went into the store and asked to speak with a Manager. Rachel, the Manager on duty, appears from the back office and when I tell her I've been waiting instead of saying "I'm sorry to hear that, let's get your dog checked in", she proceeds to tell me they're in the middle of a Pandemic and doing the best they can. I explain I'm a long time customer and will not be back, she basically says that's fine and accuses me of just wanting to argue and I leave the store. I came back in to ask her name- and tell her I'm frustrated because I waited 12 minutes and she didn't seem to care and in the absolute "snotty'ist" tone she says "I'm sorry my groomer had to use the restroom". Petco- what has happened to customer service in your stores and customer service training for your Managers? If you know your groomer is in the restroom and you have a 9:30am appointment- the Manager should have been covering that desk to check the customer in- not hiding in the office. Rachel also proceeded to tell me how I ruined the start of her day with my complaint. Managers should be equip to handle complaints, as you would think they would want to know what's going on in their store. Maybe even learn and create a better way. Unfortunately, this Manager could have cared less. You've lost this customer for life. We're ALL in a pandemic. If you're store is going to be open, DO BETTER. read more

It's just normal but I found the staff to be friendly. I prefer a local non chain pet store but was in a rush and already near this store. Parking is easy, they have grooming services and seem to have a puppy training class when I was there. read more

Jessica helped us find the perfect live plants for our Turtle. She's very knowledgeable and sweet. Thank you Jessica!

This Virginia Street Petco location is my favorite!! I have 2 stinky kitty cats who blow through food, littler and treats like it's going about of style, so I spend a lot of time and money at pet stores. I have been to each Petco location in Reno several times, and this location never disappoints! Located on South Virginia and S. McCarren Blvd. Easy access and close to key shopping centers. The staff has always been helpful, professional and friendly. Compared to the other locations, you can see that they take pride in their store. For example; they always have fresh and healthy cat grass at the checkout stand. This shows that they take the time to maintain products, which makes for happy customers. :) It's a big store and the layout is so easy to navigate! It has always been clean and the products I buy are always in stock, which is not the case with the other locations. I have added this Petco location into my weekly shopping rotation, so I can keep my little monsters healthy and happy. read more

See all

I just wanted to recognize Shirley. She is always so friendly and has amazing customer service. She goes above and beyond to make my visit to your store the best. Thank you Shirley! read more

3.5 stars They carry a good selection of petfood. They have a rewards program for your purchases and send coupons via email. They also price match! Some of the staff are not familiar with their stock and products. They don't carry everything they offer online. They have the basics. They also have a treat bar but I wonder how fast that stock rotates. read more

Literally didn't want to write anything because I kinda feel bad but this was a waste of money. Horrible botched job on my golden retriever. Never again! Just go somewhere else so you are not feeling the way I feel, super bummed! read more

Do not do your puppy training here! We had three in-store sessions with Sam (Samara) in Reno, NV South Virginia location and every session was basically the same. Each session she had a new puppy that would start and would take a big chunk of class time registering the new puppy and going over what to expect from the class, the basic "rules" of training, how the classes work, her personal dog stories, etc. Each class felt like the first initial class where not a lot happened. Honestly, felt like a complete waste of time and gas. We stopped going after the third session. Petco doesn't refund classes. We have been going to Dog Training By PJ and what a complete difference. Night and day! Her classes are actually educational and they're actually puppy training classes. She doesn't add new dogs every class so every dog is on the same "page" in regards to their training. Huge difference! I would never recommend Petco dog training to anyone. Ever. read more

We come here frequently for our dogs needs. Today was an unusual circumstance. I was shopping at Petco and unknowingly accidentally left my wallet in the cart. About 3 hours after leaving I receive a call and a voicemail about how they have my wallet. I immediately called back to head over and get my wallet. It's hard to believe that people are that trustworthy and sincere these days. I cannot say how much I appreciate the staff looking up my account to give me a call. Best customer service ever! Thank you! read more